Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWarning to Agents Using Zoopla
Zoopla’s commercial office advertising section is being openly abused, and nothing is being done about it. Every single week, certain agents delete and repost hundreds (sometimes thousands) of ads just to stay at the top of search results. This isn’t a small technical error, it’s a deliberate tactic that floods pages and blocks other agents from being seen.
Simon · 16 August 2025
Agent replied · 23 September 2025
Hi Simon,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Please provide us with as much information/evidence as you can to investigate this issue for you.
Our dedicated Compliance team works closely with agents to ensure their listings are compliant and address any concerns that arise.
Agents that repeatedly fail to meet our high standards will have their right to list properties removed.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThey got the EPC rating wrong on my…
They got the EPC rating wrong on my house (when rightmove and on the market got it right), when I informed them they said it couldn't be changed. Absolutely useless
Fraser · 17 April 2026
Agent replied · 24 May 2026
Hi Fraser,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla used to be good
Zoopla used to be good. Now the website doesn’t even work on mobile. You try do draw a search area and the site just malfunctions. For a consumer software company, they are not spending enough on making sure the user experience is useable let alone enjoyable.
Dan · 9 November 2025
Agent replied · 22 December 2025
Hi Dan
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilothave been a Zoopla customer for several…
have been a Zoopla customer for several years, but recently I’ve been trying to cancel my membership, and unfortunately, no one has responded to my requests. The lack of communication is extremely unprofessional, and I’m very dissatisfied with the service. It seems no one is able (or willing) to explain how to properly terminate the agreement. How convenient.
SAM · 16 July 2025
Agent replied · 26 July 2025
Hi Sam,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI can browse Brighton or Hove
I can browse Brighton or Hove, but not both :(
David · 15 August 2026
Agent replied · 23 September 2026
Hi David,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
I have raised this issue with our technical team to investigate and update the system.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla refusal to remove incorrect property information.
I have contacted Zoopla about false information shown about a property of mine shown on their website. They refuse to remove it regardless of 100% proof it is false that has been provided to them. I would avoid trusting any information shown on their websites about property listed.
Hugh · 16 October 2025
Agent replied · 23 October 2025
Hi Hugh,
Thank you so much for taking the time to leave us your feedback.
Unfortunately, it is not possible to amend the Sold price data that we receive from the Land Registry, however as soon as the updated information is sent to us, it will automatically get updated on the website.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 2/5
TrustpilotBad business in general
Bad business in general, they do not have any customer support and never reply to enquiries. I honestly do not understand how they operate their business with such behavior. However, the search engine is good, especially that you can look for specific criteria and view all properties on the map.
Ernestas · 25 September 2025
Agent replied · 17 October 2025
Hi Ernestas,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotHighly inaccurate valuations
Zoopla’s house prices on there web site are so inaccurate it’s ridiculous. It’s all a big con to try to get you to contact them.
Neil · 25 March 2026
Agent replied · 24 May 2026
Hi Neil,
Thank you for your review. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotIncredibly irritating and repetitive ad…
Incredibly irritating and repetitive ad campaign. I was regularly consulting Zoopla, but after this campaign I reconsidered and will be looking for a different site.
Petia · 22 March 2026
Agent replied · 24 May 2026
Hi Petia,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Drowning Users in Spam , No Way To Stop It
Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50, 60 junk emails every single day, mostly from one company called "Ask Asif". It’s absolutely out of control.
Amelia · 8 October 2025
Agent replied · 17 October 2025
Hi Amelia,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotIt's absolutely lying to you about…
It's absolutely lying to you about Grimsby, absolute shit hole.
Toby · 22 June 2026
Agent replied · 23 September 2026
Hi Toby,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWhile checking my affordability for a…
While checking my affordability for a house, they took all my information and in the end forced me to login. They should tell this up front. Secondly, they did not even tell me that rather showed my a best match. Feeling deceived.
Dr · 24 August 2025
Agent replied · 23 September 2025
Hi Dr. Chauhan,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWrong property & wrong websites
Just awful & I have tried to cancel them by calling them but it's really difficult A WASTE OF TIME!
ALLAN · 27 February 2026
Agent replied · 19 March 2026
Hi Allan,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
FacebookThe concept of Zoopla is good but your business is brought into disrepute by the behaviours of some/most of the estate agents that use your services
If you do truly record calls for ‘monitoring’ purposes then surely you must know how many calls go unanswered! Even when leaving a message by phone or via email you rarely get a response or even an acknowledgment
My experience shows that only 1 in 10 estate agents answer the phone to a Lettings enquiry
Do you have any contractual obligations with your agents?
Stephen · 5 August 2022
★★★★★ 2/5
TrustpilotAgents do not receive emails
The website is easy to use BUT sometimes has wrong information. More importantly, when clicking on 'contact the agent' or requesting more information or a viewing, the agents often say they never received an email or notification.
Jonathan · 8 September 2025
Agent replied · 23 September 2025
HI Jonathan,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilot⚠️ CONSUMER & PRIVACY WARNING, Zoopla refuses to remove unauthorised property images ⚠️
I am warning anyone concerned about privacy, image rights, and lawful advertising, Zoopla refuses to remove photographs of your home even after you withdraw consent in writing, if you were not the person who created the listing.
John · 12 August 2025
Agent replied · 23 September 2025
Hi John,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We can confirm that our Compliance team are currently dealing with your complaint and will be in touch with you shortly.
Many thanks,
Zoopla Support
★★★★★ 5/5
FacebookZoopla is excellent service provides accurate good brilliant service well organised and professional give her insight of location prices . why Google and Zoopla display addresses in the wrong location credit scoring take a good look at these photo that were taken from screenshot how misplacing of the balloon that Ashley should be on the property or on the road
Gul · 6 September 2019
Agent replied · 22 February 2025
Zoopla is excellent service provides accurate good brilliant service well organised and professional give her insight of location prices . why Google and Zoopla display addresses in the wrong location credit scoring take a good look at these photo that were taken from screenshot how misplacing of the balloon that actually should be on the property or on the road
★★★★★ 1/5
TrustpilotNo email alerts
My email alerts suddenly stopped working. I went onto site to see what the issue was I reset this with all the types of properties I wanted alerts about. Three months later no emails. Poorly designed website.
Reg · 1 August 2025
Agent replied · 23 September 2025
Hi Reg,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDON'T give them your email!
I wanted a quick rough valuation. Got it, but then endless emails after unsubscribing 6 times.
J · 12 February 2026
Agent replied · 19 March 2026
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTerrible service.
I requested a simple evaluation (which lacked so much specificity it was pointless), on top of that, I received plenty of emails about other, irrelevant properties that were going on sale.
SVI · 17 September 2025
Agent replied · 23 September 2025
Hi,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotFalse Valuations & A Failure!
Once again I had to pull my listing of a premiere house for sale on this tatty, wrong information site! Thankfully most decent agents now don’t use them.
BlueSky · 15 October 2025
Agent replied · 17 October 2025
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTime pass agencys
Most of the houses for rent in the LIVERPOOL area are just for time pass of the agents, and the customers are wasting their valuable times.
FRANCIS · 29 October 2025
Agent replied · 24 May 2026
Hi Francis,
Thank you for your review.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
We would like some further information regarding your review and we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotYou have under valued my property
You claim my flat 3 saxon park was on sale for £52,000 2023
CorieneEdge · 1 February 2026
Agent replied · 19 March 2026
Hi Coriene,
Thank you for sharing your feedback with us and we're sorry to hear that you're not receiving the information that you have requested.
We'd like to assist you with this. As such, we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotUses the dumb algorithm so undervalues
Uses the dumb algorithm to value that includes auction fire sales so vastly undervalues property.
Martin · 29 December 2025
Agent replied · 19 March 2026
Hi Martin,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.