Trusted Agent profile · Northfield

A P Morgan Birmingham reviews in Northfield

4.9

★★★★★ Excellent

2,304 reviews across 3 platforms

1 Devon Way, Northfield, B31 2TS

A P Morgan's office in Northfield, at 1 Devon Way, is rated 4.9 out of 5 across 2,304 reviews on three platforms, including 173 Google reviews rated 4.6.

Google logo

4.6 / 5

173

Reviews on Google

This office

Facebook logo

4.3 / 5

84

Reviews on Facebook

This office

Trustpilot logo

2,047

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Northfield office, from every platform, shown as written. First names only.

1/5

Trustpilot

No communication what-so-ever!!!!!!

Unfortunately, as much as id like to put a great review about Moovyn i can only go by my experience which was extremely poor!!! My first communication with Moovyn was to put in an offer on a house which was communicated to the agent. When the offer was declined, i immediately put in a revised offer....this offer was NOT proposed to the vendor!!! Luckily the vendor contacted myself directly and all negotiations were done without the estate agents. Along with not providing ANY support for the vendor with negotiations, within the 6 weeks it took us to complete the sale, i heard nothing from Moovyn regarding the progress of the sale and chased everything through myself. As an internet agent that "holds your hand" through the progress, i was very disappointed with the lack of, if any, communication with myself and the vendor and would find it hard to recommend in the future to anyoneI dont usually write reviews, but the lack of support from Mooyvn ultimately nearly cost us a lot of money and nearly lost us the house.

Stuart · 7 September 2017

Agent replied · 28 October 2023

Stuart, I'm sorry to hear about your unforunate experience, that was not our intention. I appreciate your feedback and thanks for taking the time on the phone to chat to me. I'm glad that you found our system easy to use but I appreciate that the house buying process is a complex one and further support was needed. While we always strive to offer leading service and support to our vendors and buyers I'm sorry that we haven't in this case. Since your sale we've improved our internal systems and increased our support team to take into account our swift growth and ensure that our customers do get leading service with their sales and purchases.I'm glad that you have moved in successfully, wish you every joy in your new home and hope you get your new curtains soon!ThanksJohn

5/5

Trustpilot

Excellent value for money

Alex has been a pleasure to work with and we are pleased with the amount of viewings we've had, resulting in two sales that were unfortunately withdrawn at a later point, due to the buyers' circumstances. Overall we are pleased with the photos and service, but it would have been good to have more detail of our property on the website, so that viewers have a better idea of what to expect. However, for the fee Moovyn charge they are excellent value for money. We would recommend them to prospective vendors.

Dave · 19 August 2017

Agent replied · 28 October 2023

Hi Dave and Karen, thank you for the fantastic review and the excellent feedback. I'm sure Alex will be pleased to hear how he helped!

5/5

Trustpilot

House sale by Moovyn

Alex was very helpful in explaining how Moovyn would deal with our house sale. No hidden extras. Because we chose to do our own viewings this reduced the cost to a very reasonable level, half that to what had been quoted by other estate agents. The photographs showing the house were fine and online that day he had taken them as promised.The online viewing calendar was easy to use and we had 24 hours notice of people who wanted to view our house.

L · 16 August 2017

Agent replied · 28 October 2023

Hi, thank you for the great review, we're so glad you were pleased with our service, I'll be sure to pass your kind words back to Alex!

5/5

Trustpilot

Super Service

Used this company and cannot understand why anyone would use the high street. From our visit by Alex through the various steps with Mike we felt at ease with this fledgling company. The service was first class and made the whole experience of selling more relaxed than expected. As we were selling a niche market property it was essential to have the right team to do it and they did not falter at any stage. Well done to all and we move on to our new home thanks to Moovyn selling ours so professionally.

Mr · 15 August 2017

Agent replied · 28 October 2023

Hi Mr Buckett, thank you so much for the great review! We will pass on your feedback to Alex, I'm sure he will be pleased to hear how pleased you are!

5/5

Trustpilot

Mark was waiting for me when I arrived…

Mark was waiting for me when I arrived at the property, he was friendly and professional. He seemed knowledgeable about the property and about my needs , he answered all of my questions. I was generally impressed as Mark was far better than the general standard of accompanied viewing I have experienced.

Mr · 19 August 2023

Agent replied · 28 October 2023

Hello David, thank you for leaving such great feedback. It's wonderful to hear that Mark surpassed your expectations! We wish you the best of luck in your property search.

5/5

Trustpilot

EXCELLENT! EXCELLENT! From start to completion I couldn't …

From start to completion I couldn't have been more delighted with the process of working with Alex and the team at Moovyn. After me selling 5 houses previously and being totally disillusioned with high street agents, this Internet experience was a refreshing change. Alex was a dream to work with. Excellent photos and blurb (I've always had a grumble before & ended up doing majority myself!), great communication and my house sold within days. My fiancé also sold thru Moovyn! I've bored anyone who would listen that they should try this new way of estate agent transaction as its more transparent (you can even build up a relationship with your purchasers if you wish - cutting out lengthy delays when there are hiccups occurring - which kept mine and my fiancé's sale moving), thousands of pounds cheaper (for the same service!! ) and the only difference we could see was the communication as, it's better!! I honestly don't think you'd be disappointed with this company, but if at any time you were, then pick up the phone and text/email /chat to the team and I'd be amazed if they didn't sort out your concerns. We can't praise them enough.

LGCuk · 2 July 2017

Agent replied · 28 October 2023

Hi Liza thank you so much for the wonderful review! It's fantastic to read how we have helped and I'm sure Alex will be overjoyed when he hears how pleased you are.

5/5

Trustpilot

House viewing

Ilene was really helpful and made us feel very comfortable viewing the house, she gave us enough time to look around a few times where we wanted too. She was really friendly and answered all the questions we asked regarding the property.

Kerrie · 2 April 2024

Agent replied · 24 August 2024

Thank you so much.

5/5

Trustpilot

Good viewing experience.

Mark was at the property ready to greet us when we arrived, which hasn’t happened with other estate agents. Very friendly, and informative on the property. I felt comfortable and relaxed throughout the viewing. The property could be just right for me with a little work and some updating to suit our needs.

Christine · 19 July 2023

Agent replied · 28 October 2023

Hi Christine, thank you for taking the time to leave great feedback! It's so wonderful to hear that Mark made you feel comfortable through the viewing process. We wish you the best of luck finding your perfect property with us!

5/5

Trustpilot

A very impressive experience

A very impressive experience. Within hours my house details were "live" online and the property sold in a couple of days. Extremely easy to accept viewing details and orchestrate my availability for showing folk around using the Moovyn "user friendly" software. A particular mention and thank you to Alex who was my local contact... great job.I would definitely recommend using Moovyn, and have already done so to a friend of mine who is thinking of selling, and best of all, I saved myself £2,600 compared to a well known "high street" estate agent.Trevor Lock

Trevor · 25 April 2017

Agent replied · 28 October 2023

Hi Trevor, thank you for this great review! We're glad you found the system useful, and of course I'm sure Alex will be pleased to hear how happy you are with him. Thank you so much for using us!

5/5

Trustpilot

Moovyn A Great, Great On line Estate agency.

Having had our property for sale with Traditional Estate agents for over a year with hardly any viewings, my wife and I decided to give Moovyn an online estate agency a go, and boy are we glad we did. Hardly a day had gone by, and as soon as the property went live, we had 3 viewings appointments and on the 3rd one, we had an offer!!! Alex Furgeson the local agent has been absolutely fantastic, he took very professional and the best ever photographs of our property, the web site presentation was Great!! and our property appeared on Rightmove within a day. We have been so impressed with Moovyn, that we have placed another property that we have, as a Buy to Let investment for sale with them as we are moving away from the area. Again the response has been Great!!, within days we have had a number of viewings and are very hopeful of an offer being made any time soon. I believe that the day of the High Street estate agents are numbered, with there Excessive Commission rates and the fact that you have to keep chasing them for information.Alex and his team at Moovyn, have kept us up to date at every step of the way. We cannot thank Moovyn enough for their Professionalism and have no hesitation in recommending Moovyn to anyone thinking of putting their property up for sale, and paying a fracdtion of the cost that you would have to pay a Tradional estate agencey.MOOVYN you are GREAT!!Michael & Arlene Carroll CallusMerevale House, Worcestershire.

Michael · 3 March 2017

Agent replied · 28 October 2023

Hi Michael and Arlene, thank you so much for the kind review and going into so much detail about how Alex helped you.

5/5

Trustpilot

Highly recommended

Having initially been nervous about using an online estate agent after always previously using high street agents, I can safely say that selling our house through Moovyn was the best decision we could have made! From the very beginning we received better customer service from Moovyn than we had we any of the high street agents we had used in the past, and when you add the fact that they managed to sell our property quicker and charged a fraction of the rate we would have paid then you really are getting value for money.Alex came out to value our property and he wrote the details and took the photographs, he really knows his stuff and made us feel very confident, he has been a pleasure to deal with! Having the online platform there so you can check in at anytime to ask a question or check what viewings have been booked is very convenient, and I have always felt that it is easy to speak to someone if I need to.I have already recommended Moovyn to my friends and I would certainly recommend them to you too!

Kerry · 1 February 2017

Agent replied · 28 October 2023

Hi Kerry,Thanks for the fantastic review! It's great to read how we helped you.I will pass your praise on to Alex.

5/5

Trustpilot

Great Service From Start To Finish.

We saw an advert in the local paper for this new online estate agent in Worcester and with a great introductory offer decided to give them a try. We were NOT disappointed.We meet with Alex who was friendly and professional from the outset. He explained how everything would work and that because it is new there might be a few glitches along the way - which there were but nothing major and they were always sorted promptly. The website works brilliantly now!Being able to manage your own sale through the website is great and really simple to do. You can show when you are available for viewings, how the sale is going through feedback and see when you have viewings booked. It really is that simple!I can't thank Alex and the team at Moovyn enough for making our experience a pleasant one - they are really changing the perception of estate agents!

Marc · 1 February 2017

Agent replied · 28 October 2023

Hi Marc,Thank you so much for the fantastic feedback! Great to hear you were happy with our system, and I'll make sure to pass your praise on to Alex.

5/5

Trustpilot

Great service from start to finish

Sales agents were very productive and sold our house quickly. They contacted their database of clients and within 2 days we had a whole afternoon full of viewings and we were sold within 4 days. Agents were always very professional. The after care team were fantastic. Always contactable for any query we had and always pushed the solicitors to move our sale and purchase along at a good speed.

Hannah · 25 September 2021

Agent replied · 28 October 2023

Hi Hannah, thank you for your lovely review. It's great to hear we sold your house quickly and provided a positive experience throughout the process! We wish you all the best for the future. Please do not hesitate to contact us if you ever need our services again.

5/5

Trustpilot

Liam photographer..excellent work

Liam came to take the photos of my house to go on the market Liam was very professional and the photos look really good. Plenty of time for me to ask questions also before we went live. Very happy!

Natalie · 21 May 2024

Agent replied · 24 August 2024

Thank you!

5/5

Trustpilot

Excellent service provided by all staff…

Excellent service provided by all staff no matter who answers the phone they answer your query and help you out.A special thank you to Jack for having been so polite and helpful welcoming all my questions as a first time buyer you dont know what to expect and having had such bad experiences with other companies he really helped make it easy and comfortable to make a decision

Irtiqa · 5 October 2021

Agent replied · 28 October 2023

Hi Irtiqa, thank you for your five star review - we really value your feedback. We know how tough the process can be - especially for first time buyers! We wish you all the best with your house buying journey going forwards.

5/5

Google

Liam was very professional throughout the process of taking photos and gathering information for listing our house. He listened carefully, took several photos from different angles and made sure that we were able to check the details before the property went live. Liam was polite and respectful throughout.

Seetha · 22 October 2023

Agent replied · 28 August 2024

Hi Seetha, thanks for taking the time to leave a review, we're happy to hear you received a fantastic service from Liam!

5/5

Trustpilot

Hamish was very helpful

Hamish was very helpful, let me explore all aspects of the property. He gave me helpful advice and gave me the time to envisage whether or not the property was the right one for me.

Tami · 14 July 2024

Agent replied · 24 August 2024

Hi Tami, thanks for leaving a review and we're ecstatic that Hamish provided you with a fantastic service!

5/5

Trustpilot

Really lovely and helpful people

Really lovely and helpful people! Highly recommend them

Customer · 25 August 2026

Agent replied · 25 September 2026

Thank you so much for your lovely review! We really appreciate your kind words and recommendation.

4/5

Trustpilot

Firstly Mark was great and easily…

Firstly Mark was great and easily answered all me questions. Would like to say it was strange viewing the house with the owner and son there. House was too small and needed too much work.

Cameron · 11 July 2024

Agent replied · 24 August 2024

Hi Cameron, thanks for leaving a review and we're ecstatic that Mark provided you with a fantastic service!

5/5

Trustpilot

Very professional

Liam was very professional throughout the process of taking photos and gathering information for listing our house. He listened carefully, took several photos from different angles and made sure that we were able to check the details before the property went live. Liam was polite and respectful throughout.

Seetha · 16 October 2023

Agent replied · 28 October 2023

Hi there! We are so happy to here about your positive experience with our photographer Liam, and we would like to thank you for taking time out of your day to leave us such a kind review! Many thanks.

5/5

Trustpilot

Excellent property photography, exceptional service levels

Jamie Warren is an excellent property photographer and works to exceptionally high professional standards. He far exceeds the service levels you would expect from a local estate agent.

Caroline · 31 October 2024

Agent replied · 23 December 2024

Hi Caroline, thanks for the great review, we are delighted that your experience with Tom was positive and you appreciate his photography. All the team at AP Morgan wish you the best.

5/5

Google

A Great office to work with, they are proactive, informative and communicate excellently. You can tell customer service and client journey is at the heart of what they do! …

Dana · 15 March 2026

Agent replied · 15 April 2026

Thank you, Dana, for such wonderful feedback, it truly means a lot to our team. We’re delighted you felt well supported and really appreciate your recommendation.

5/5

Trustpilot

Hamish was friendly and professional

Hamish was friendly and professional. He was at the bungalow to greet us and gave us plenty of time to view. It was relaxed not rushed. Thank you.

Diane · 27 October 2024

Agent replied · 23 December 2024

Hi Diane, Thank you for your great review, we are delighted that your experience with our team was positive and you didn't feel rushed. All the team at AP Morgan wish you all the best.

5/5

Trustpilot

Viewing with Corrine…

Corrine was very polite and well informed. She showed us the property and answered our questions in a professional manner. Then followed up the viewing with a phone call as promised with additional information.

Tammy · 20 July 2024

Agent replied · 24 August 2024

Hi Tammy, thank you for leaving us a review! We're thrilled that Corinne provided you with an excellent service!

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