Whites Estate Agents Northamptonshire reviews

★★★★★ 1/5

Google

Please if you are a student avoid these, they will keep your deposit at the end and then try and act smart, Ben is very experienced in finding reasons not to pay it back, comes across as helpful but is not supporting students who need there money back when finishing uni and waiting on employment. The amount of rent these students pay is already excessive and then to keep their deposit for things like decorating is disgusting. AVOID unless you want a fight at the end of your tenancy. Awful company

Rachel · 16 October 2025

★★★★★ 5/5

Google

A reliable and responsive estate agent. We overall had a good experience renting from Whites. The deposit was promptly returned to us in full with no deductions; often a worry when checking out of a rental. A special thanks to Alex for dealing with us this year, as well as their numerous friendly & helpful contractors.

Hans · 16 March 2026

★★★★★ 5/5

Google

Rented a flat with Whites for a year. The Whites team, especially Alex, have been professional, kind and very prompt with their help. An absolute recommend 10/10

Yin · 19 March 2026

★★★★★ 5/5

Google

Fantastic service from Whites Letting agents. Work was needed between tenancies, painting, flooring & repairs and they scheduled all the contractors for quotes, then the work to be carried out all in time for the new tenants move in date! I’m so pleased with how the house looks, so are the new tenants. A special mention for Alex who kept me up to date throughout with the schedule and completion. Really took the stress away for me. Thank you!

Yvonne · 24 November 2023

★★★★★ 1/5

Google

DO NOT BOOK THIS PLACE. If I could give 0 stars I would. Unfortunately that is not an option! If you are thinking of getting an accommodation with them, think again. Right from the customer service to the booking process. I would not reccomend! Their lack of professionalism is alarming, I spoke to Emma who was so unprofessional, childish and disrespectful. She spoke to me in a condescending manner. It felt like a shouting competition. Her tone of voice was so loud I had to turn down my volume on the phone. When I began to show evidence that there was a lack of communication on their end, Emma began to be passive aggressive towards me. Not only insulting me but also my mother. My sister overhead the conversation and decided to speak in an attempt to diffuse the conversation. To which Emma replied “and who the hell is this I am speaking to now. I don’t need to speak to you. I’ve already spoken to your mum and sister”. She was so rude which her colleagues overheard so I then spoke to Ben (her colleague) Even after giving over the phone she was demanding Ben to to disregard my questions and continue to emphasise her point (which was invalid). This company also failed to conform to their own terms and conditions. Which stated I have 15 days to respond after sending my deposit. Instead they called me 5 days prior to the deadline and told me I have until the end of that day. Following this, the staff blackmailed me verbatim ‘you won’t be given the accommodation if …’. Not only is it clear that they are scammers who are eager to get the highest bidder. (As there is high demand but lack of supply). It also shows a lack of human decency and no training in customer service. They have demonstrated minimal remorse about this situation despite the personal email I sent to them. This has made me revaluate whether living there would be a smart idea. As I am unsure if they will be petty and give me an unsuitable accommodation. Tantamount to this I fear for my safety after the blackmail and verbal threats made on the phone. It appears they had a personal issue with me. Baring in mind I have been nothing but polite! Ironically, they tried to flip the situation and say I was rude whilst also denying any responsibility; until I told them I recorded the conversation. PLEASE PLEASE PLEASE USE OTHER HOUSING AGENCIES TO AVOID GOING THROUGH SUCH A HORRIFIC EXPERIENCE. I FEAR THE RISK OF BEING HOMELESS OR HAVING TO STAY IN NY HOMETOWN TO STUDY AS THEY HAVE NOT FOLLOWED THE HOUSING PROCESS.

Michelle · 27 July 2023

★★★★★ 5/5

Google

We used Whites Northampton to find student accommodation for university. Will helped us to find our place after speaking to us about our requirements. Whenever we had any problems the company would immediately help us and followed through with tasks. I could not recommend a better property agent. A huge thanks to Emma’s team for your support to us and for always delivering great service and being contactable when we needed it. Our deposit was also returned after 10 days. Best in the business!!

Rory · 22 June 2023

★★★★★ 5/5

Google

We rented a property managed by whites and were very impressed with the efficiency of the whole process, from signing the lease, to the inspection report to booking and managing the maintenance. Mr. Alex Houghton has been amazing as a property manager. He’s been super helpful, professional, and very responsive each and every time. As a tenant, I’d highly recommend using whites .Their systems are automated and efficient and setup to make it super easy for tenants, and if you’re lucky enough to get Alex as a property manager, you’re in the best of hands!

Infomedia · 22 June 2023

★★★★★ 5/5

Google

I got a flat through these guys, got showed around by Alex, was exactly what I needed. Had a water leak first week, land lord sorted it the next morning, no arguments, no blame. Just sorted. Eventually handed in my notice, quick inspection, everyone happy, full deposit returned. No fights, no arguments. Alex stayed in touch regularly. Honestly couldn't believe the experience. I wish landlords could get reviews too because who ever he was did everything expected of one. So impressed and a really great experience. Thank you White's, and thank you Alex.

Matthew · 22 June 2023

★★★★★ 5/5

Google

We’ve been using Whites Estate Agency for over 10 years, both for buying/selling houses and for managing our rental properties, and they’ve been fantastic. The whole team is professional, approachable, and always quick to sort out any issues with tenants. Communication is clear and friendly, and they really take the stress out of the process. It’s a huge relief knowing everything is in safe hands. Highly recommend them if you’re looking for a reliable estate agent!

Lisa · 21 August 2025

★★★★★ 1/5

Google

Landlord is so rude incredibly passive aggressive on the phone! For no apparent reason at all,felt very singled out compared to the treatment given to the rest of my shared tenants.extremely unprofessional and very disheartening.terrible …

Breezy · 16 April 2025

★★★★★ 5/5

Google

We used Whites to sell our HMO student let. They knew what they doing and were familiar with HMOs. They were instrumental in keeping the sale progressing using tact , charm and persistence. All went well.

Malcolm · 3 April 2025

★★★★★ 5/5

Google

We rented a property managed by whites and were very impressed with the efficiency of the whole process, from signing the lease, to the inspection report to booking and managing the maintenance. Mr. Alex Houghton has been amazing as a property manager. He’s been super helpful, professional, and very responsive each and every time. As a tenant, I’d highly recommend using whites .Their systems are automated and efficient and setup to make it super easy for tenants, and if you’re lucky enough to get Alex as a property manager, you’re in the best of hands!

Shyno · 25 August 2022

★★★★★ 1/5

Google

Extremely displeased and disappointed with the service I have received. My mother is keen to move now so I found someone to rent her current home and advised that she should start looking at properties. She came across one on Whites’ website and expressed to me that she really liked it so I called Carol and made an offer which was accepted. Couple days after this, my mother had seen another property on Zoopla which had everything she had told Carol she was looking for. Having a great deal of experience in this field, I was immediately suspicious of this and called Whites to arrange a viewing on both (the one she had an offer accepted on and the other one my mother was not told about) so I could see them myself. When I called, I spoke to Carol again who tried putting me off the 2nd one saying it needs too much work and I should just go full steam ahead on the current one as there are other offers she could put forward. After some back and forth, she reluctantly confirmed my viewings for the properties for Friday 22nd April as she has a hair appointment in for Saturday 23rd. Totally fine as I could get the day off work for Friday. Fast forward today (Thurs 21st) and my mother gets an email from Carol saying both properties are no longer available and viewings are cancelled. But hang on…1) no phone call as a courtesy to see if we wanted to increase the current offer (which has already been accepted and verified by the way)… 2) not honouring the viewings that had already been booked in before any offers had been accepted…3) not even apologising but instead, waffling on about the “state of the current property market”. In all my 7 years of working with Estate agents for sales and lettings, this has been THE worse experience yet. Won’t be returning and I advise you use with extreme caution.

Nick · 22 June 2022

★★★★★ 5/5

Google

We had been renting with Whites for nearly 10yrs. We were always impressed with their customer service. The Wellingborough Road branch has an amazing team. They always worked synergistically whenever there was an issue. Prompt and professional, helpful and friendly, we knew we can always count on them. Now, the cherry on the top was the fact that we wanted to buy the house that we had been renting and Adrian and William Clubbe made that possible for us! Thank you 🙏🏻! We had been dreaming of this and they made our dream come true. Stayed in close contact with both us (buyers) and the owners (sellers), intermediated the transaction promptly and professionally but most of all- FAST! We were relaxed every step of the way during the buying process as we knew we’re on good hands. Words are not enough to express our gratitude for all the help that we received from them all. We would recommend Whites Lettings 100%! 5stars providers, you can count on them at all time. They will go above and beyond to make you happy! We consider ourselves lucky to have collaborated with this amazing team for such a long time. They always surprised us in a positive way! Thank you again for everything!

Auras · 22 June 2022

★★★★★ 5/5

Google

Helped us organise renting a property for my disabled brother- Ben Alex and Emma have all been patient with myself and my brother. At the viewing Ben spoke to Jack directly which made him feel included and left feeling happy. Alex was brilliant with co-ordinating the whole journey, with Emma finalising the paperwork. Highly recommend, great at accommodating someone with disabilities. 5 ⭐️’s, thank you!

Amy · 22 June 2023

★★★★★ 5/5

Google

I have been very impressed with Whites Estate Agents Ltd both as letting agents over the last 12 years and now as estate agents. I found Will Clubbe to be extremely helpful on more than one occassion and very proactive. He always kept us in the loop wihtout me having to prompt. They did a great job at a very reasonable price. I highly reccomend Whites for both letting and selling in Northampton. Thank you Will for making the journey so much more comfortable.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 22 June 2021

★★★★★ 1/5

Google

If you're renting a student property check up on all the documentation. They breach HMO regulations and rent properties without a licence, they should be aware of the basics and this only became aware aftet they tried to increase the rent …

Andy · 16 April 2025

★★★★★ 5/5

Google

My wife and I had been with Whites for over 7 years over 3 different properties and they have always been helpful , professional and easy to deal with We had always dealt with Adrian and Alex who had always again been more than willing to help us when we had any issue at all Will always recommend Whites and if looking to move again will check with them first if they have any properties availablePositiveResponsiveness, Professionalism

T · 25 August 2021

★★★★★ 5/5

Google

Whites is a 5 star agent, I am a landlord and have been with Whites since 2016. I have dealt with many agents during the last 20 years in the property industry and Whites by far is the best Lettings agents I have worked with. Very professional, efficient and prompt service. 10 out of 10 Special thanks to Annette and Adrian.

Kevin · 22 June 2023

★★★★★ 5/5

Google

The best agency we have ever dealt with, rapid email responses, helpful with each small thing, (e.g. gas stove igniter) and extremely attentive people (special shoutout to Alex)! We felt at home from day one. Little touches like a greeting card, a box of chocolates from landlords, and heating turned on added a pleasant atmosphere to our move-in day. We can highly recommend Whites Estate Agents to everyone!PositiveResponsiveness, Quality, Professionalism, Value

Barbara · 22 June 2022

★★★★★ 1/5

Google

Unfortunately for me I saw an interesting house rented via this agency. It’s start with a viewing on Saturday made by someone called Alex which hadn’t no clue about where the parking space is and for all our questions his answer was:” this is what it is” then we’ve been to the agency thinking that we may get some clarifications, there we’ve meet Steven which was really understanding according to the way he treated us. Monday instead everything been changed in the way Steven talk to me. Let me be clear, I said that this property is what I am looking for, only if possible to ask landlord to remove the cooking hub as we may have one and if there are any fees for changing the letters from prepaid based one to the monthly one who will going to pay for as I didn’t knew that it may not be any fees at all. So Monday when I called Steven was trying to get in touch with landlord in the morning, as he said 40 minutes after they opened” and few minutes after someone suddenly appear after they say the property on Saturday(which is not true as I’ve been around the property until 5:30pm on Saturday and nobody was there) and they signed the paper work and at the end the landlord accept them, because????? Because this agency staff don’t accept people to ask questions, this is why. BE AWARE AND STAY AWAY IF YOU CARE ABOUT YOUR MONEY

George · 23 June 2019

★★★★★ 5/5

Google

Whites have been my Partners letting agent for 5 years now. Recently he went into the office wanting to move from the flat he was renting through whites. He could not have been treated any better. An appointment was made for a viewing of a property that took his eye. He loved the property and went back to the office and the paperwork was ready to be singed . Everything went so smoothly. His old property was inspected two week before vacating. Advice in this visit can be given to help you achieve full deposit back. Pete could not believe that one day after the end of tenancy his deposit was in his bank as cleared funds. So efficient. Had a couple of minor teething issues in new property and within two hrs of calling a plumber was at his house and fixed the problem. A special thanks to Alex Pete's agent. Also to the whole team who are very professional friendly and efficient. They made Pete's move run smoothly and with very little stress. Pete looks forward to his continued business with Whites lettings.

Tracey · 23 June 2019

★★★★★ 5/5

Google

I had the absolute pleasure of dealing with Whites Estate Agents, Northampton. Their customer service is excellent. Nothing is too much trouble for them. I would highly recmmend them. Alex was kind, courteous, professional, and so helpful. It was a pleasure to receive 5 star service from all staff at Whites Estate Agents, and I would choose Whites Estate Agents to buy, sell,or rent a property.

S.Pyne · 22 June 2022

★★★★★ 5/5

Google

Whites Estate Agents and Whites Residential Lettings, Northampton, should be your number one choice. Their sales team have undoubted local and industry knowledge. A landlord, tenant or vendor must demand the security of an ARLA, NAEA and professional agent like Whites. There is no proficiency or indemnity requirement for letting agents and the lettings industry does not demand professional qualifications. It still remains partly unfettered by legislation or regulation so making the right choice is vital. Whites are up to date with the constant and ever-changing tenancy and landlord laws ensuring you as a landlord are fully compliant and as a tenant you feel safe too. Whites coordinate maintenance in a truly efficient way. Problems are dealt with actively giving confidence to both landlord and tenant. Whites really do 'do' everything! The hands on approach and the willingness to go above and beyond for vendors, purchasers, landlords and tenants is truly refreshing. Transparency with fees, professionalism and the warm honest service Whites provide on both sales and lettings does make them stand out in an industry lacking consistency.

Daniel · 23 June 2017