Taylors Northampton Sales reviews

★★★★★ 5/5

Trustpilot

Lincoln Branch - Amazing, Caring Staff

Despite having a few issues regarding our property, which were at no fault of neither the landlady, nor WHB, the service we received was amazing. Denise Seller, our property manager, was always on hand to help us with any issues we were having - the team truly seemed to care and that shone through. So thank you Denise for all your help, your fab at what you do! And a big thank you to Chloe, who was also great and always on hand to keep us updated with regards to our move to our new property. We would 100% recommend going with WHB as a tenant.

Sarah · 8 February 2021

★★★★★ 5/5

Google

Great service,very efficient they kept me informed as to what was going on and always easy to get hold of if needed,I would certainly use them again and I’m so pleased that we chose them to find us new tenants and this was done very swiftly thank you Taylor’s

Jo · 24 October 2020

★★★★★ 1/5

Trustpilot

Dreadful

Our experience was awful with the Wisbech branch. Very disappointing, we were sold a premium service and had to project manage the whole process ourselves. We agreed for all viewings to be accompanied which they could not accommodate. We spent a considerable amount of time with our buyers to get to the offer stage. 8 weeks after the offer was accepted we had not had so much as a courtesy call, we had to iniciate communication. From there we had to manage the process or we would not have been at exchange and completion in acceptable timescales. There has been no courtesy call post completion and no response to an email of complaint to the manager of the branch and one of the partners.This speaks for itself.

Merina · 19 January 2021

★★★★★ 1/5

Trustpilot

If we had not been in touch with our…

If we had not been in touch with our buyers we would not have much of an idea what was going on with our sale. Calls were often unreturned, there was little information from Browns 90% came from our buyers, we were so happy to have swapped numbers. They called our buyers and asked them if they knew when we were going to exchange? We finally did 3.30 on a Wednesday and completed 2 days later at 4.45 on friday nothing from Browns about any of it until 5.55 a voice mail on completion day to say we'd completed!! Yes the solicitors told us but our buyers who were not paying Browns but us got a call to say congratulations the sale had gone through!!! Our buyers were with us from 2.30 waiting to move in, their agent was on the phone every 30 min giving them updates. The difference in their experience (not a Whbrown agent) compared to ours was miles apart. Even head office stepped in with us and arranged a call from Boston manager to call me to resolve some issues and the call never came. The whole selling experience is stressful anyway but Browns made the whole thing so much worse with their approach. They do seem like a nice bunch, but I'd have preferred professional over nice.

S · 29 December 2020

★★★★★ 1/5

Trustpilot

Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 5/5

Trustpilot

I have been searching for rental…

I have been searching for rental property in Essex for weeks now and have found the whole process frustrating and very irritating. Many estate agents seem very unprofessional and don’t even have the decency to call you back or let you know you didn’t successfully get the property. In my experience, It appears there is so much demand they have become complacent and lazy, developed poor people skills and don’t deserve the easy business they close. As a guy with a 20 year sales/ management background I have found many of them well below par. However, Harry was a likeable, friendly and helpful guy who couldn’t do enough to help me with my property enquiries. His communication was on point and he always got back to me. I cannot recommend him or his company highly enough. Thank you for all your help Harry. I got there in the end !

Mark · 15 October 2020

★★★★★ 1/5

Trustpilot

Colchester Culver Street Branch.

Colchester Culver Street Branch.Beyond appauling. Criminal at best with absolutely zero morals. The branch took a 500 deposit and entered a reservation agreement with me after my offer was accepted by the vendor. Paperwork was then send over with incorrect solicitors on, my name spelt incorrect, wrong purchase price etc etc. Two days later I return a missed call to be told 'the vendor had accepted a higher offer'. Complete breach of the reservation contract. No apology or follow up. There only suggestion to me was 'the other offer is significantly more, you can try and beat it'I would strongly advise you disregard attempting to buy any property through these crooks.

Sam · 15 September 2020

★★★★★ 5/5

Google

brooklyn helped sort me a lovely deal on a home for me and the husband to be. great service.

Silver · 17 November 2025

★★★★★ 1/5

Trustpilot

Dreadful

Bradley is a great sales man and is very convincing with how good W.H.Browns are. Always answered the phone or if he couldn't take a call would get back to us as soon as possible, never longer than maybe half an hour. Promised us they had a huge portfolio of clients that would be interested in our property and even convinced us to increase the property price again after just dropping it with another agent.Once the house was on the market, it's been impossible to get a hold of him, in fact we haven't spoke to him since, doesn't return calls and basically has no interest. He promised weekly or fortnightly updates and we have had nothing.Even with them being closed for 8 weeks with lockdown and these uncertain times, I would have expected at least one viewing after almost 19 weeks with them. I'm sure they only have one lady working there that has to deal with everything, and since they are so expensive to list with, it doesn't seem fair that they haven't got the man power to make enough effort to sell your property. The client portfolio is a myth with them, they don't know the market well enough to price your property right to sell, they just give a high figure to get you on their books, and then once they have you on Rightmove, Zoopla, etc, the just sit back and hope for the best. Wish we had of stayed with J.H.Walters and listened to their advice as the seem a lot more clued in to Lincoln property prices.Now we've wasted almost 5 months with them and lost the property we wanted to buy.

Surjeet · 14 July 2020

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 2/5

Trustpilot

I have bought and sold several houses…

I have bought and sold several houses over the years and this was the worst experience in terms of the estate agent and the conveyancer recommended by them. What should have been a relatively straightforward sale following an early offer on the house became a protracted eight month roller coaster ride. Advice about which buyer to go with was changed after The Leicester office advice to switch buyers to " the most reliable and enthusiastic person we've seen wanting a house in a long time "- she dropped out after a few days and so we then returned to our first potential buyer who actually ended up purchasing the house but who our agent said was " not very keen" . I was selling my deceased fathers house as sole executor and yet they always contacted my brother first who then had to remind them to telephone me. Communication with WHB Leicester was sporadic at best and I felt that I always had to press for them to keep the ball rolling rather than them being pro-active and keeping the conveyancer on track and working effectively with them to achieve a sale in reasonable time. I was so disenchanted with both WHB and QSequence the recommended property lawyers that I decided to work directly with the buyer. This was the best move I made and we were able to keep each other abreast of events and work jointly towards the sale. Like some other reviewers here I feel that WHB did not have a good handle on events relying on blather and obscuration much of the time. However I do have a kind word for Neel who seems a perfectly nice young man and always spoke enthusiastically on the phone and who also showed round the eventual buyer who also said he was very helpful on that occasion. I have paid them a lot of money for a threadbare service, admittedly stretched even further by the sloth like conveyancer that they recommended .

Rob · 23 June 2020

★★★★★ 1/5

Trustpilot

AVOID - Chelmsford - New Build Development

Avoid this company at all costs. Highly unprofessional and young workforce. 1. Overly pushy to make you use their broker and recommend conveyancing company. Will use language to imply its more beneficial to do so. I recommend you pay more and use services elsewhere. Both services were poor and did not communicate at all unless chased up very frequently. 2. No appropriate handover with the property when exchanging/completing. The developers builder gave me a handover, which was near on useless. WHB nowhere to be seen even when contacted prior to my completion date. Even if Covid19 was a factor here, not even an email or snagging process was completed. 3. Builders were living in my flat during the buying process , whb pleaded ignorance on this but they did ask them to move out once I discovered this. I have photos of them living in the property; bed, passport, pants, beer in fridge and skids marks in the toilet. Bare in mind I paid a holding deposit so no reason why anyone should have been living in the flat. 4. Damage caused as a result of the above was not fully rectified and whilst this is the builders/developers responsibility, whb should have fully rectified or co-ordinated this.

Nick · 25 May 2020

★★★★★ 1/5

Trustpilot

No call back

I called the Maldon branch on Monday to enquire about a 2 bedroom property in Wantz road, I was told that someone would call me back, no timescale was giving but I was asked what is my situation is, my respond was "that it will be bought as an investment" (no chain, cash purchase).Wednesday and still no response! Maybe this is a new technique of selling houses?First impression counts, they have lost a sale and a potential rental listing.

Craig · 18 December 2024

★★★★★ 5/5

Trustpilot

Leicester Robert Anderson

I had dealings with the Leicester office at Halford street and Robert Anderson dealt with my selling of my house and I have never met someone who was so committed and determined he dealt with all my stressful moments both his staff and especially Robert was their to wipe away my worse fears it was a difficult property but I still managed to achieve the market value I can’t thank them enough for all their commitment and. Hard work their fees were hard earnt.i definitely will be going back to them for future sales

Lakhbinder · 11 February 2020

★★★★★ 1/5

Google

Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!

Tarek7861 · 10 July 2025

★★★★★ 1/5

Trustpilot

Sales pressure , poor company

Ok I asked william h brown to sell my property months ago.The sales person on 2 occasions didn't reply back to my messages so I decided to finish with them and collected my house key from their branch in Norwich. After that I have been inundated with calls about selling the house and they even told me I had a viewing which I cancelled .My point is this , they don't communicate with each other and their is so much pressure in sales that they just keep ringing round without thinking.This is generated by the manager in Norwich and i can safely say they are the worst estate agents I have dealt with.Do not deal with them especially the Norwich branch .

Peter · 19 November 2024

★★★★★ 5/5

Trustpilot

5 STARS ALL THE WAY!

5 STARS ALL THE WAY!They all helped me so much ESPECIALLY Vincenza. Megan was also delightful and very informative, as was Jackie and Annabelle. (forgot the names of the rest of staff who helped, many apologies!)Regardless of the occasional hiccup, they made sure i was always informed and kept in the full picture of the situation.Vincenza went beyond the call of duty to make sure all requirements were met and i left very satisfied and now am in my dream home!Big thanks to all at the Chesterfield branch for dealing with my queries in a polite and professional manner, despite how busy they were. Would definitely recommend and will certainly be using again.5 stars!Thankyou!

DXRKFX · 21 November 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Garbage wh brown Doncaster

What can I say about this company in Doncaster. I bought a ground floor flat and the flat above me only 2 high was bought by someone on a normal mortgage to let out, so far I've had a drug dealer illegal immigrants and now someone who's a self employed painter and decorator. Iv had these issues out with brown who say it's not their responsibility and to get local authorities out for the constant banging from upstairs, smoking canabis on my doorstep, fag burns in my window sill sat outside talking while 2am when I'm up every day at 6 for work. They are quite happy to take the rent percentage but ask them anything else and you've no chance. How does someone get away with storing paint in a flat and tools, I mean how would someone go on in a fire situation. All I can say is that they rent out to anyone they can regardless of the strain in other residents mental health. I wouldn't use these if they were the only ones in my area. Totally disgusting un professional attitude. I'm having to move now at 56 and I own it I don't need this garbage. Only put 1 star or it wouldn't let me review otherwise it would be minus 5.

Darren · 10 November 2024

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.

A · 30 October 2024

★★★★★ 1/5

Trustpilot

Doncaster branch

Took over an hour to get through on the phone to arrange a viewing. Got to the viewing and 5 other people were booked in to view at the same time so felt rushed around the house. Estate agent there knew nothing about the property. Rang to put an offer in as we left and were told it would be put in when the rest of the viewings that day had finished, missed out on our dream house because they tried to start a bidding war

Disgruntled · 23 October 2024

★★★★★ 2/5

Trustpilot

time wasting agents and sellers

Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time

Stephen · 22 October 2024

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018