Taylors Northampton Sales reviews

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 1/5

Google

Taylors Lettings of Northampton are the most atrocious, dishonest, incompetent buffoons I have ever had to deal with. They will come up with every excuse they can to keep your deposit. My partner left her property of two years in a better condition than it was when she moved in, yet they attempted to keep her deposit in a way that breached their own contract. They lied repeatedly to try and achieve this. Like others have stated, they will use "cleaning" as their main excuse. They also tried to charge her for cutting the council owned grass at the front of the property. One particular male member of staff acts like a bully on the phone. He is rude, unprofessional and just puts the phone down on you. He even made up a fake rate of VAT for a cleaning company that isn't even VAT registered in an attempt to justify keeping a large portion of my partner's deposit. It's worth noting that the person who owns the cleaning company in question used to work for Taylors Lettings, so make of that what you will. There are many other reviews making these same claims, but please, if you respect your hard earned money then do not give it to these cretins. If you are already renting with them then make sure to document everything before you leave, and seek legal advice if necessary.

Simon · 25 June 2024

★★★★★ 5/5

Trustpilot

Lincoln branch-great service

We found a property to buy within the Lincoln area and cannot fault the team with supporting us through the process particularly Charlotte and Jay.

Rachel · 21 October 2025

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Trustpilot

Rotherham branch

Our Estate agent Ellie from the Rotherham branch has been extremely helpful. She has answered every email and call and has always made herself available to answer any questions we have had. She made the house viewing very enjoyable had has walked us through every step of the application process. Ellie is a fantastic estate agent and a credit to the Rotherham branch

Danielle · 22 May 2024

★★★★★ 1/5

Trustpilot

Never get back to you, no customer service

DEREHAM branch. Desperate to rent a property for my son and young family. Been on their waiting list. Contacted them on the day a suitable property was advertised (photos awaited). Asked for a viewing. Was advised it wasn't quite "live". We were reassured we would be contacted. Did not hear a thing. Then was told they have had an offer 'accepted' by the landlord. When I complained that we didn't stand a chance was told we could "still view" if we wanted because no money had changed hands yet. What would be the point. Waste of our time and theirs. Rubbish service. No care.

Ali · 12 April 2023

★★★★★ 5/5

Trustpilot

Rocco Tona and his team @ Hoddeson

Rocco Tona and his team at the Hoddesdon branch did an exceptional job during a very testing time in the industry. They helped me find new buyers as the increasing interest rates stifled sales. Supported me with all the info and patient understanding that I needed. We made it through to the end after a year of hard graft all round!! Thank you so much guys!🙏

Mrs · 4 March 2024

★★★★★ 5/5

Trustpilot

Satisfied sellers

Lisa Dove, the Sales Progression Manager at WHBrown in Sudbury, Suffolk has been an enormous support to us in the rather protracted process of selling our 2-bedroomed flat.She is both highly professional and efficient, yet friendly and approachable and her input in liaising between our solicitor and that of the buyer has been much appreciated. Thank you Lisa!

Elaine · 26 July 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 1/5

Trustpilot

Barnsley Branch.

Barnsley Branch.Part 1 of a 2 part review!(There is not enough word space on one review!)Valuation by Jack,promised me the world on a plate! Predicted 6-8 week sale time! I’d not to worry about losing the house I wanted by not having sold mine yet,“negotiation is their job,they will get me the house!!”Valued at £150 G, they can get me £160, no problem!!Sign right here!First Issue:Sequence (WHB solicitors) contacted us wanting our I.Ds & £150 immediately.I politely replied that we have our own solicitor thank you. WHB had instructed them to represent us & they started hounding us by phone & email for payment!Many people would be pushed into a corner here & think they don’t have a choice but unfortunately for them, I’m Not many people!!I told them that as already said,we have our own solicitor & since WHB had instructed them without our permission,they could take it up with them!”First introduction from the office staff, is Sam! Sam has worked for this company for 20 odd years,(she will constantly, inform you of that!) Sam thinks it’s her right, as a long standing employee of this company,to talk to you like sh**,speak down to you as though you’re thick,make a lot of sighing noices down the phone as though your a difficult child & make all your decisions for you!Firstly Sam informed me,in our very first conversation,that an offer had been made on our house but…“We” are not accepting it! “We” are wanting a first time buyer!! It was asking price & I expressly told her “we” as in me & my husband & NOT “we” as in me, my husband & her” would be accepting it, she then started to patronise me by telling me “You don’t understand the business of selling & buying property,there’s more to it than making & accepting offers!!”She said“Just because their nice people who view your house, you don’t have to sell to them!!” After telling her not to patronise me,she further went on to refuse to put an offer in on my behalf,on the property I wanted to buy & single handedly dismantled every promise Jack had made by telling me “I” had misunderstood him,Jack would “never” promise such things as securing my intended purchase, & a 6-8 week time frame just to get me signed up with the company!! (From that point,Jack no longer answers the phone to us & I later find out Sam is Jacks mummy!)Next,is my buyers,we exchanged numbers at the viewing (which I don’t recommend!) ringing me up,upset,husband hollering in the background because my estate agent has made his wife cry! (Twice this happened!)My buyers own complaints of WHB namely Sam and Danika,ranged from, being talked to like sh**,hounded with phone calls on all numbers provided,threatened that they would put the house back on the market if paperwork wasn’t returned that day!Threatening that if the office was to be inspected, & documentation they required from my buyer wasn’t present,my buyers would be in trouble with the authorities!! My buyers begged me to take my business elsewhere so they didn’t have to deal with WHB any further. I refused & my buyers pulled out!!!My buyers mortgage advisor even referred to them as William H Clowns!They said at the time,“after our experience with WHB,I now no longer want to buy a property! I’ve never know people so awful & an experience so stressful & upsetting!”I’m obviously upset now as well & I ring WHB to ask what the hells going on. I get Lily on the phone,she gives me a big speech about how professional WHB are,during this speech she called me Natalie 3 times! My name is Sarra!It took 6 days to get another buyer! A minuscule amount of time but a nightmare. I finally cottoned on that the viewings WHB booked for us & provided the names & back story of the viewers,they turned up!The viewings WHB booked & only provided a name,& told me (I don’t know their situation, someone else took the call!!) These we’re the No Shows! Or as I believe,the fake viewings made up by WHB to fake interest in the property after loosing me my buyer!Day 6 I rang WHB & got Danika,I told her I was considering changing estate agents or packing in the whole thing! Half hour later,Danika rings me,we’ve got an offer!! 15 G below asking but the buyer has sold,signed,completed on his property,staying with family so,No Chain!! (Remember that!!)We accepted,we didn’t want to lose our house purchase & no chain means quick sale!!!SO WRONG!!Week 12 I’m on the phone again to WHB,what’s going on etc Why’s this taking so long?Sam tells me,she’s just had my buyers ex wife on the phone asking the same thing,she’s eager to finalise as well. It’s my buyers, buyers that are holding things up!!!Remember when I accepted the offer??“buyer has sold,signed,completed on his property, & is staying with family” ??So Sam has just dropped them all init!I asked to speak to Danika,she’s unavailable!!!!tbc……

Sarra · 1 February 2023

★★★★★ 5/5

Trustpilot

Fantastic team

My experience with this agency in Northampton has been fantastic and a massive thanks to Kris and Louise for their support from the beginning to the end. Both were very helpful and kind and they even manged to get me and my family a bigger house to live in. I would highly recommend this agency in Northampton because of their kindness and support. Much love from me and my family.

GRACE · 4 November 2023

★★★★★ 1/5

Trustpilot

Lincoln Branch

Lincoln Branch - No communication despite repeated apologies. The house has now been on the market for 9 months without even being viewed, as they seem to be doing absolutely nothing to sell it.

Julie · 31 July 2026

★★★★★ 5/5

Google

Great service from Olivia and her team. They let my property quickly and efficiently keeping me well up to date with every step of the process, they found me lovely tenants too! Can’t recommend enough, thank you :)

Max · 24 October 2023

★★★★★ 5/5

Trustpilot

Megan and the team at Mexborough are…

Megan and the team at Mexborough are absolutely brilliant. They are professional commumicaters. My purchase took over 8 months, I had a lot of ups and downs which was nothing to do with the team, I had to call the team many times and sometimes several times in a day within short time spells, but they attended my call each time and politely.....very professional. At no point did they make me feel I was bothering them unnecessarily and neglect my calls. BRILLIANT team. Thank you all, especially Megan.

Rasiklal · 23 December 2022

★★★★★ 1/5

Trustpilot

We used the Skegness branch

We used the Skegness branch. We found there was lack of communication in particular from the Branch manager. We received just one vendor care call in the whole 12 weeks. And when we gave notice there was no call from the Branch manager to ask why. Everything is done by email

Nikkiwhatleyhotmail.co.uk · 15 October 2024

★★★★★ 5/5

Google

Helen Brock, Property Manager has once again excelled herself, just had a bathroom renovation, which was managed by Helen. Her prompt communications, honest advise and overall commitment to the task in hand has been outstanding. Thank you

Alison · 11 October 2025

★★★★★ 1/5

Google

I cannot even get a call back from my mortgage broker. Very disappointed. No service.

Barbara · 3 April 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Claudin Luchetti and Claire are an absolute credit to the team here. They have gone out of their way to help us during a difficult time. Not only are they great at what they do, but they are genuinely kind and compassionate women. Thank you so much!

Joanne · 23 May 2025

★★★★★ 5/5

Google

Me and my boyfriend are moving into together for the first time and were really nervous about the whole process but so far Igans Pilybas has been nothing but helpful and friendly - we are really looking forward to moving in now and I would highly recommend using him if you're looking to move - thank you Ignas and Taylors! :)

Katie · 25 October 2019

★★★★★ 1/5

Google

AVOID AT ALL COSTS! I've had the WORST experience with this company. I put down a holding deposit over a week ago after viewing a property, myself and my partner have called, emailed, left messages countless times and the service has been APALLING! We never get a call back and no one has explained the process or what is going on. We've been trying to book a viewing so that my partner can also see the property whilst the checks are underway, you'd think it wouldn't be so hard considering I've paid a holding deposit! But a week later no one has booked him in yet! We've sent our documents to the branch manager and completed the vetting but have had no acknowledgement or communication, very unprofessional. They've taken our money and have treated us poorly as customers! 1 star is too generous for these crooks! Save yourself the disappointment and go elsewhere!

QUIZ · 28 November 2023

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 1/5

Trustpilot

Hi i am writing to you as I am…

Hi i am writing to you as I am frustrated and disappointed with the Brentwood branch.I had a confirmed move in date which was for the 1st April and 2 days before receiving the keys iv had no communication with Connor who was my agent dealing with me.I've called and he has said I cannot move in and will have to be the following month on May 1st i didn't have a choice as i was packed and ready and put a holding deposit. I called every week for a update on the contract and Connor has lied to me making excuses and promises.Its now 12th may and he has no explanation and why he hasn't contacted me for a move in which was supposed to be 12days ago.Tara is the manager whom i have left messages for and had no response for 8weeks.I have now asked for a refund 10days ago and still haven't received it.I have made several complaints throughout the process waiting for Tara to deal with the situation and have had no sign of her.I am living out of boxes for 2 months and lost out on many other properties. At this moment I just want my money to be returned. Connor and Tara need to be investigated as this has lasted to long and have lied throughout the process which has led here

Habibur · 12 May 2022

★★★★★ 1/5

Google

I am extremely disappointed with the lack of knowledge and shameful professionalism displayed by the branch manager at Taylor's estate agent. My experience with this individual has been nothing short of a nightmare. From the very beginning, it was evident that the branch manager had a limited understanding of contracts, professionalism and the law in general. Their lack of knowledge was apparent in their inability to answer basic questions about the properties they were supposed to be representing. It was clear that they had not done their homework and were simply trying to wing it. Furthermore, the branch manager's lack of professionalism was truly shameful. They consistently displayed a dismissive and condescending attitude towards me as a client. Instead of treating me with respect and providing the necessary assistance, they seemed more interested in rushing through the process and making their point clear. Their lack of attention to detail and disregard for my concerns was truly disheartening. Communication was another major issue with this branch manager. They were often unresponsive to my calls and emails, leaving me feeling ignored and frustrated. It seemed as though they had no interest in maintaining a professional relationship or providing the necessary support throughout the renting process. Overall, my experience with the branch manager at Taylor's estate agent was extremely disappointing. Their lack of knowledge and shameful professionalism left me feeling undervalued as a client. I would strongly advise anyone considering using this agency to think twice and explore other options. No response needed either, I was compensated as I had to take this to the property ombudsman who were much more helpful than a certain 2 individuals. Such a shame…

Anthony · 24 October 2023