Trusted Agent profile · Northampton
★★★★★
963 reviews across 2 platforms
4 Bridge Street, Northampton, NN1 1NW, NN1 1NW
Taylors's office in Northampton, at 4 Bridge Street, is rated 2.2 out of 5 across 963 reviews on two platforms, including 142 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Taylors Northampton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst letting egents in the uk Wh brown
Worst letting egents in the uk been renting a property for 3 years from Wh brown my daughters bedroom there is a roof leak and still leaking had to inform the council to get rid of mould it is only a two bedroom home with so many problems on the inventory everything in the house is soiled and stained and hedges in the back garden are as tall as the house the staff at Wh brown are rude and pin everything on the tenants reading off a script
1/5
TrustpilotAgency in wisbech Paige Anderson terrible
Agency in wisbech : Terrible , unacceptable experience I was looking for a house to rend and more than 3 weeks after still no answer. I could see on the add that the house have been rent but she still didnt wanted to tell me this news . Not organise at all , they send agent for view house and they are useless and don’t care about what you want or askThey Gave me 2 appointment for view a house in the dark with no electricity !! Clever I complete the contract for the house not knowing that they was already one contract sent and complete before me !! Haha Thanks for make me loose my time You don’t rent banana you rent house , the most important thing for familly or people !! Be respectfull for them The agent I had was “PAIGE ANDERSON “Very not organise at all ! And just didn’t care , she just want to do her job but she don’t give Dam If i get the house or if I loose my time ....Pathetic
1/5
TrustpilotNottingham branch - can't even manage a valuation, let alone a sale!
I requested a valuation, arranged an appointment, the valuation took place. Afterwards, there was no report and no phone call. After 3 weeks of calling them and multiple promises of them getting the report to me that day, it having been sent in the post, via email etc., still no report. If this is what they're like at providing a valuation, I dread to think what they'd be like at selling a house. I no longer care what their valuation is, because they're incompetent and a waste of time. Avoid!
1/5
Trustpilotone of the worst agencies I have dealt…
one of the worst agencies I have dealt with, they use incorrect surnames in the tenancy agreement and I have been 3 weeks chasing them to correct my surname and still they don't respond till this moment.
1/5
TrustpilotAdded so much stress to our maternity
The Great Yarmouth branch. Had a truly awful time only spent 6 months with them as we spent the first half complaining about mold and concerned about the health of my pregnant fiancé then she had an altercation with the landlord whilst I was out which left her in tears. I made a complaint which was ignored and now a month later whilst looking to renew our tenancy as she will be giving birth in a matter of weeks the landlord ups the rent
5/5
TrustpilotSimply the best
Simply the best. I have been a landlord for a while and have used many different agencies. However, Jess and Taylor at the Diss Branch have been absolutely marvellous. From the word go, the initial meeting with Taylor all the way to Jess conducting viewings and moving them into my property, I was very impressed. Would recommend to anybody looking for top quality lettings agents. They certainly do the company proud! Will be using only Jess and Taylor in the future!
1/5
TrustpilotChelmsford - sick and no morals
Chelmsford - absolutely disgusting. No point putting this bad review up in the hope they see it because given the amount of terrible reviews for them they obviously don’t care. Just hope that someone reads this and stays away as warned.Sick company. Sick in the head with no morals and no professionalism. The so called entry condition report (inventory) made the place sound like it was immaculate, I added more than 200 items. Mum passed away 3 weeks after moving in and my poor elderly dad has been left trying to get deposits back from this sick in the head company, whilst for even though they paid 6 months in advance, no repairs were undertaken, glass was left smashed on the driveway the day we moved in, the place is falling apart (but we needed location for hospital) now they have the audacity to keep the deposit. We have contacted local newspapers and solicitors, all this on the back of mums death.....for a piece of manky old floor link that is supposed to be missing from inside a water damaged and stained cupboard!!! We have photos that it was missing when they moved in. Terrible terrible company. Blaming the landlord and yet they were the ones who didn’t do the inventory correctly and have failed us for the entire lease.
1/5
TrustpilotThe Rot Has Set In @ Huddersfield
Huddersfield branch.Absolutely unbelievably bad, the lights are on but nobody is doing anything. Seriously a bunch of wild animals let loose in the office would eventually be able to achieve something. It's like they are intentionally trying to be useless.Nobody's being proactive, they don't even answer the phone most of the time - and getting someone to phone you back? FORGET IT!Then they force the world's worst conveyancers on you for the full double-act of crap on crap!Good luck selling, but then seriously good luck getting to completion. IT'S A JOKE.Seriously how can a company be nationally so bad? Every single branch? Really?Rotten company.
1/5
TrustpilotI’ve constantly had to chase the estate…
I’ve constantly had to chase the estate agents to do anything. I couldn’t move into my property because they photocopied the wrong side of my driving license, didn’t notice this until 3 days before and when I tried to call the agent I was working with hand gone on annual leave. Despite going to another branch (I’m 160 miles from where I am moving to) and then photocopying it, they forgot to send it on.I’ve rented and bought properties before and never worked with such an inept load of estate agents.
5/5
TrustpilotExcellent service
Really pleased with the service from william h b rown huddersfield branch. Friendly professional and courteous at all times. Would happily recommend Liz Hirst and her colleagues for buying or selling.
1/5
TrustpilotSelling a home in Barnsley, DON'T use WHB Barnsley branch.
I can only talk about the Barnsley branch and only house selling.The whole experience with WHB, Barnsley home selling department, was shambolic at best.Hard to get hold of them on the phone, tried to leave a message on their answer phone, but their system was always full, even after repeatedly informing them, when and if they answered their phone. Made me wonder, If I couldn’t get through then what hope have the potential buyers.Very little feedback from potential buyers. I got the impression that their attitude was “we’ve tried them once, got no answer” and then left it.The boards arrived a month late, then put in the wrong position.I agree these might be small problems, but these are only a few of my concerns with WHB, each problem adds up to be a bigger problem, and when I spoke with WHB about it I was told, “not our fault, the boards come from another company” and “we can’t force people to leave feedback”, while both of these may be true, they have the relationship with the board company and the potential buyer, so yes they could have been a lot more proactive in getting answers.The final straw came when a potential buyer came and looked at the house then said “It’s taken me over 2 weeks to get through to WHB to arrange a viewing for here, also we lost a house because WHB didn’t get back to us, hence the reason we have to look again”. I did inform them that we had not been anywhere and WHB had not contacted us.This was 10 weeks into our contract, so on hearing this I spoke with WHB regarding cancelling the contract. In no uncertain terms I was told that I couldn’t, as it was for 20 weeks and we had only done 10. So I took it further, spoke with WHB head office, they said that they would get someone to have a look at the issues, another 2 week passes. The report (which can only be described as coming from a school child on work experience), said that he found nothing wrong, (nothing like marking one’s own homework) I replied to his mail asking why he never bothered to contact me for clarification regarding my complaint, his reply was “If I wasn’t happy with his findings to email another group member and they might be able to help”, this I did getting the reply (another week gone by) our procedures for a full investigation take 7 weeks to complete, (what a coincidence, 7 weeks on top of the now 13 weeks = 20 weeks, the contract length)I finally took my house off them and placed it with ‘your-move’ who acted professionally and sold the house in 7 weeks.
1/5
TrustpilotAbsolutely disgusting! Grantham branch
Absolutely disgusting!Letted of Grantham branch, the manager or so called manager lies to you saying you can stay in a property but then 2 days before your rent is due demand a 550 bond and says you have to pay it in two days on top of the rent due, what the f**ck was the deposit for then! Despite this they also knew we had baby due in 2 weeks time! Imagine the stress of finding a extra 550 aswell as preparing for a newborn!Then when other estate agent asks for a reference we then get told they will not release the reference untill we pay the rent which is fair enough but the references was submitted 10 days before the rent is due, surely not aloud!They also like to share out your information which is a breach of GDPR!3 weeks later still fighting for deposit which we’ve agreed on the deductions and also waiting on 10 days rent they owe us! Quick to take your money, not so quick to give it back!Never again will we use these cowboys, went to EBG and it’s been plain sailing which we went there first!
1/5
TrustpilotDo not use.
Do not use.Some branches are okay from my own dealings but most branches communication with clients is abysmal and seems to be a total lack of coordination or indeed communication between colleagues or with their buyers in certain branches.
1/5
TrustpilotAwful customer service from their Lettings agency…
Awful customer service from their Lettings agency. Impossible to get hold of, and still waiting for the deposit owed me since March 2022 to be returned and should not have to chase for. Feels like they are hoping I will just write it off, which I will not. Will never use them again and will tell everyone and anyone I know to do the same.
3/5
TrustpilotWould not use as key-holders again.
The Wisbech branch found a buyer quickly although the completion took a long while.The staff dealing with us were ok but staff visiting the property persisted in leaving internal doors open and the curtains open.It is basic good practice when leaving any house empty even for a short period to close all internal doors.It is also basic good practice NOT to make it obvious house is unoccupied or unfurnished.Very disappointed in those unprofessional staff.Our complaint via web site was not responded to.We would NOT let them act as key holders in the future.
1/5
TrustpilotWilliam brown managed to sell our house…
William brown managed to sell our house quick enough although it was priced very fairly. However, the solicitors they recommend are useless. If they have a problem they have to look it up on the internet. They nearly lost us the sale over a simple right of access problem. We had to ring the buyers and explain. Their prices are set by browns also.Their mortgage advisor found us a mortgage 2,% higher than an independent. Would never use them or their associates again.
1/5
TrustpilotAvoid
Colchester St. John's. Shocking customer service, dreadful experience buying a house through them. After waiting for 6 months for the seller to find a property we were told that we must pay more or they will sell to someone else. Rude staff, arguing on phone. Never want to deal with them again. Be careful because under the nice facade there is venom.
1/5
TrustpilotA truly dreadful estate agent
A truly dreadful estate agent. Absolutely no feedback or chasing up of progress during sale. The agent NEVER returns calls and this was also fed back to me by both my solicitor and the vendor's estate agents. In fact, my solicitor was so frustrated by the poor service, she recommended that I negotiate a reduction in fees (which of course was refused by the agent). When a complaint by letter was made, it took over a week for them to respond and my concerns were brushed off with a bunch of excuses. The agent did not even call me to tell me that completion or exchange had occurred! This must be THE most useless agent ever.
1/5
TrustpilotTRULY AWFUL AND RUBBISH
we used this company (which became Sequence Housing) to manage two rental properties.the service provided to our tenants was awfulthe service provided to us, the landlords, was awfulall complaints to them where replied to with contempt and argumentative replies.we paid them to manage the subcontractors working our houses, they did not manage anything, we have been repeatedly over charged for very poor quality work.their statements of account are almost impossible to follow, we ended up always creating a spreadsheet and re-entering data into it to try and understand the current financial position.Three months after terminating their services, we are still owed money by them, and they still ignore our requests for information. No statements of account have been received for months, but, I know they have retained hundreds of pounds "on account" despite us no longer being a customer of theirs.even our lawyers (who only had to deal with them three times) think the service provided was sub-standard and unprofessional - "we can't understand their attitude and why they are so difficult to deal with"they constantly still email my father, (who is dead), and my brother, even though he has repeatedly told them he isn't involved with the houses and refuses to work with Sequence,.So, unhappy tenantsunhappy local council officersunhappy landlordsand - quite frankly none of the staff seem happy when you talk to them.and, nobody in the companies management team care at all that everybody hates the company and thinks they are rubbish.AVOID AT ALL COSTS
1/5
TrustpilotSTAY WELL AWAY !!
I had £306 NON refundable, reference money taken ...I was quiet surprised when I was refused...untill I found out someone was moving in 2 days later , so I went and took pictures l,bearing in mind I was never informed someone else was going for this property...otherwise I never would of put my non refundable money up..then I was told even though the information was about me and it had cost me £306 i would have to wait 30 days and put in a subject accses request under data protection act, for my own information!!..well i have that now reason for my refusals ..previous addres not confimed (i rented it from them )And ccjs well that's news to me...my credit rating is tip top just been informed..oh yeah and the agent that took your money no longer works here surprise surprise..it was only a month ago..I'm now starting proceedings...wich you can do under 'breach of common law contract'...
1/5
TrustpilotStrange way to run such a…
Strange way to run such a business(Norwich plain bank) ,been emailing to find out Information about the old salvation hut near Norwich.And no one can be bothered to reply to email or questions.I genuinely feel that I Shouldn’t bother to pursue the sale of this at the auction because the annoyance I feel about the situation.Not sure id be to happy if I was selling this property , hopefully the seller will see these reviews Im posting.
5/5
GoogleJamie came out to value a family members home this afternoon, and he was by far the best estate agent we have had out. He was professional and knowledgeable, yet so friendly and personable. Wouldn't hesitate to recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThese guys are absolute cowboys AVOID AT ALL COSTS
These guys are absolute cowboys! They didn't know ANYTHING about the house we were buying and outright ignored calls made to the office. The agent we were dealing with seemed to away be' out of the office' yet time and time again we called and caught them out! They are pathological liars and only see the end pound signs in sight, they give no support to anyone involved and quite honestly shouldn't be in business! If I ever hear their name being potentially used by friends or colleagues I will be advising them to GO ELSEWHERE, you don't get anything for your money! The whole team in Newmarket are extremely rude! Avoid AT ALL COSTS!!! TERRIBLE BUSINESS
1/5
TrustpilotWould give no stars if possible
Would give no stars if possible. We went to see Charlotte at the Kimberley branch, who at first we thought was really helpful. We have since learnt she wasn't at all... Credit checked us twice and told us it wouldn't have an impact when looking at other mortgages...We were later told by someone else it would. Also did it way too early on in the process when we hadn't even got a house. We received a decision in principle which lasted 60days. What if it had taken us longer to find a property?Was only interested in us getting the equity loan. Made us feel it was our only option...it wasn't.Didn't give us half the information we needed and infact made errors on the application forms she did such as '80000' instead of '8000' ...lack of attention to detail. Which later down the line could have resulted in major hold ups. Didn't once bother to see how we were getting on with house searches etc or keep in touch. Was very clearly just interested in the money for broker fees, which by the way are ridiculous!!Luckily we were recommended another mortgage advisor who has been absolutely fantastic and our mortgage has been approved. (A much better mortgage may I add than Charlotte got for us despite it being with the same lender) All in all I would steer clear of this branch, especially if you are a first time buyer like us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Taylors Northampton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
