Trusted Agent profile · Northampton
★★★★★
964 reviews across 2 platforms
4 Bridge Street, Northampton, NN1 1NW, NN1 1NW
Taylors's office in Northampton, at 4 Bridge Street, is rated 2.2 out of 5 across 964 reviews on two platforms, including 142 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Taylors Northampton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
1/5
TrustpilotVery unprofessional people
Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.
1/5
TrustpilotHorrible experience - BE AWARE
Agency in Loughborough / WHB in general. Very poor customer service. Lack of communication. Many promises but just lies. Properties advertised on Friday night. I rang them on Saturday at 9AM, they said that they needed to check availability from vendor and they booked a mortgage advisor for Monday. I kept calling them on this day but no answer.Monday, their advisor called me and said that the appointment is booked for Tuesday and he will confirm that with me on Tuesday morning. And I never have him contact me back. I also rang the agency to book for the viewing and they said that I have booked for Thursday and 'the confirmation email will be arrived shortly'. Nothing in my mailbox. I kept calling them again but no answer. Their Letting department promised that they took a note and will ask Buying department to ring me back. And again nothing back.Tuesday. I rang them again and they said that the property is under offer and they promised to ring me back to confirm. Again nothing is back.Truly their customer service is very poor. You can see around that there are many people have the same experience.
1/5
TrustpilotPretty much useless
I've had two experiences with WHB - neither very successful. The first time after I went with a different agent I had a phone call from an irate WHB agent berating me for having the nerve to go with somebody else. It was through gritted teeth I went with them a second time a few years later but there were reasons behind it. However despite using a different branch they turned out to be pretty much useless at doing the one thing they are supposed to be good at; i.e. selling a house. Inept, uninterested, poor service, a smattering of viewings over 3 months after being told 'supply can't keep up with demand' and all the usual spiel. Cancelled the contract before the 20 weeks was up and so glad to be free from this shoddy outfit. Avoid at all costs.
5/5
TrustpilotGreat Team at Spalding Branch
I spotted a property that was for sale by modern auction, a viewing was arranged with a second following swiftly. We were planning to rent our existing property and Dan came out to have a look, give us a valuation of the house and possible letting value. David Bourner the branch mortgage adviser that we have used now for the third time was able to go through our details and work out our affordability. We did come across some issues as the property we were purchasing was next to a commercial car sales garage and the first two lenders didn't want to take the risk. With the Auction reservation fee already paid it was nail biting times. But David prevailed and got us the mortgage we needed, he even putting up with my incessant emails and calls all with good grace. I have been very happy with the service provided during our purchase and am happy to say we are all moved in and loving it.
1/5
TrustpilotTerrible at the cross gates Leeds…
Terrible at the cross gates Leeds branch, never answer the phone nor do they respond to voice messages or emails.Cost me months of wasted time & I basically missed the boat on selling my house at the right time.They got various descriptions of the house wrong not only once but twice, I had no option but to cancel as just too many RED FLAGS for me.
1/5
TrustpilotUnethical and Incompetent
Worse estate agent I have ever had dealings with, and it seems I’m not the only one. Unethical, and incompetent to the point that I now avoid houses marketed by them on Rightmove.During our time house hunting on this occasion we’ve also come across many vendors who had had tried them and had to switch.Would actively avoid for both buying and selling unless you enjoy being gazumped and ignored. Or have a soft spot for moving goal posts.If however lies and reneged deals are your bag - these are the guys for you.
1/5
TrustpilotStay away from this estate agents
As a person looking to rent please stay far away. They don't repair properly managed by them or even have the landlord repair, instead they will find a way to hold your deposit when you move out. Joining hands with landlords chasing tenants.
4/5
TrustpilotThank you Ethan for your professionalism
Ethan was very professional and rectified some issues during finding a tenant for me. I would highly recommend Ethan at WHB.
5/5
TrustpilotAmazing experience
My encounter with the lettings team right from the viewing process till signing of contract was amazing. Highly professional and time conscious. Also responds to queries and enquiries promptly.Made my house move easy as they provided me with information I needed to know and keeps updating me on the things I need to do as soon as I moved in.Welldone team Loughborough!
5/5
TrustpilotAmy was so helpful
Amy was so helpful! She was very professional and ensured I found the right place and moved in smoothly.
1/5
TrustpilotDo not go anywhere near this estate…
Not even worth one star. They should call themselves Pinnochios because all they do is lie. Do not go anywhere near this estate agents. Wakefield branch. Absolutely diabolical service. Lie after lie! Me and my partner have been waiting ages and ages to hear about a flat we had put an offer in for. The flat is in a georgian building and comprises of four flats,we were told that it was going to take another six months for things to be sorted out this was last year 2021. We moved out of our house just before Christmas very stressful. Moved into rented,we have just found out that the flat we had been waiting for has now been bought up by a different company. At no point has william h brown been in touch to let us know. Nothing. Disgusting service. Taking it further!
1/5
Trustpilot1st time buyer, hung up on me!
I'm a first time buyer and had no idea about placing mortgages with a bank first. I rang to enquire about one of their homes. That I have enough for a deposit on, and told them I'm not sure about the process. As soon as I said I don't about the process and asked for more information since I am considering one of their homes in future, they hung up. And didn't pick up my next call when i rang back. They blocked my number. I guess they're not okay with giving out advice on buying one of their own homes
5/5
GoogleAppreciate 'Claudin Luchetti' for handing over the letting property on time and more supportive.
1/5
TrustpilotThe worst estate agents I have come…
The worst estate agents I have come across. I was simutaneously buying and selling. I recieved quotes for a valuation, which had been cancelled 4 times. Head office book it in, and the branch staff cancel. They gave me a figure over the phone and said they won't take it on - because of XYZ reason (not enough money in it for them)After this i complained, and thought I would neevr buy with them, although most people go to these Del boys, do NOT purchase your most important purchase with these absolute crafty lot. They are unprofessional, agree to numerous people that they mix you up in emails, and in the end gazump you. They play you off one another, and mostly dishonest. We were so disheartened, in the end we went with any other agent BUT them and found agents who treated us as valued buyers and sellers.Whats more is, if you don't go with their recommended broker Ashley then forget it!!! Not a chance, they just literally tick you off.Honestly save your money from these crooks!!
5/5
GoogleReally help ful staff especially Luke, Ignas and David........
Thank you Praveen, best wishes, Mark
1/5
GoogleTried to trick me into setting up a standing order a month early when i moved in, next 2 years were okay, then now with no prior notice, i come home to workmen in my flat, which they've left in a mess and gone through my personal possessions such as wallet, notebooks etc. Disgusted. Tenant's rights? Not with this lot
Hi Shaun, thank you for your review. Regarding the standard mandate form, tenants need to instruct their bank on the start of their contract date, so we can't possibly charge you a month prior. I can assure you that we have taken this matter very seriously and made note that you would prefer to be present on any future works or repairs. However, concerning your allegations, we could not find any evidence of your claims given the contractor’s impeccable reputation. The technician is question has been in countless properties over the numerous years he has been working with us and we have never had such similar allegations made. We have not dismissed the situation however no evidence of wrong doing has been presented hence it would be hard on us to make any other judgement. We can only assume there was no intention as the contractor would never displaced anyone’s items unless it was absolutely needed or by accident. Thank you for making us aware of the situation and if you would like to discuss this further please contact the branch on 01604 930017.
1/5
TrustpilotThese guys are nothing but crooks
These guys are nothing but crooks, conmen and cheats.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. 1 star they dont even deserve.
1/5
TrustpilotThe absolute worst !!!!!!!!!!!!!!
The absolute worst !!!!!!!!!!!!!!They said we needed a guarantor or to pay 6 months rent upfront despite the fact we make 100k a year between us and rent was £750 a month! They then declined our guarantor who makes 10k a month so we paid the 6 months upfront. Then when we received the keys I noticed they hadn’t done the disgusting bathroom I was promised was being done during the viewing!!!!!! We could not live with the bathroom in the state that it was (honestly vile!!!!) so they’ve said we can have early release however are liable for the rent until they have new tenants … which they do however absolutely no rush to give our money back while I had 2 weeks to find somewhere else !!!!! Oh and how funny our new estate agents never even considered us needed a guarantor . I’ve also been calling to find out about our £5,400 and 6 days in a row they promised me a call back and I never got one. Honestly the absolute pits!!!!!!!!! Almost left me homeless before Xmas and are keeping our money they never should of had. Vile company.
1/5
TrustpilotThis company is a big joke
This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation
1/5
TrustpilotOver value properties, avoid
Over value properties, they promise feedback, so far we have had none.The one viewing they did manage to book turned out to be a neighbour, really awkward as the agent didn’t turn up and we were having that awkward meet the nosey neighbour on your doorstep situation
1/5
TrustpilotStowmarket branch Suffolk
Stowmarket branch SuffolkBeware total rubbish trying to sell our house viewers complained how hard it was to get a appointment to view ?? No feedback from genuinely nice people who viewed who said they would ?? Agent just could not care !! Even when we chased them up to find out what the viewer thought but got same answer every time that the viewer “ did not answer there phone “ We finally removed from sale but they keep your house on the market for 28 days there policy? wasting people’s time and attracting now unwanted people snooping around looking through windows with a torch and posting hand written letters through our door at night trying to get us to contact them by email !! Very dodgy !! Totally wrong policy , asked several time to have it taken off from the internet they just don’t care !! Total wast of time
1/5
TrustpilotChrystal peaks sheffield branch
Chrystal peaks sheffield branch : Turn up late for viewings . Very ignorant staff with zero communication skills on the phone especially when purchasing and submitting offers , thats if they even answer the phone . Don't expect a call back either . Pretty sure they have a buyer for certain propertys before it even goes on the market as i am finding with one or two other estate agents. Avoid these amateurs with their traffic warden attitudes at all costs
1/5
TrustpilotThe Chesterfield branch is an awful…
The Chesterfield branch is an awful branch to deal with. They never returned phone calls which is really the basics of dealing with a customer. Their knowledge of what was going on with rental property was non existent and I was consistently getting mixed messages from them when I did eventually get hold of them. In one example, after being told I would be contacted back on numerous occasions, the estate agent I was dealing with went on leave. I finally got hold of her colleague who then said she would get back to me regarding the information I requested. We are a few weeks down the line and I have yet to get a call back. Really bad service!!!
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Tell us what you need and we'll put you in touch. Taylors Northampton Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
