★★★★★ 4/5
The Trusted AgentAgent Simon is awesome, responsive, personnal and makes difference to Lenwell
Been with Lenwell some 7 years as an overseas landlord. We have been disappointed with how some of the managing of routine matters have been dealt with over the years and by particular individuals who either do not seem to care too much about their role/job or do not understand property management functions as you work on behalf of the landlord. Then came Adam a few years ago who was a go getter and resolved all issues immediately and gave good sound advise, very helpful. Now we have Simon who is a very responsive and practical "just do it" kind of person. Had to opportunity to meet in person and he is an asset to Lenwell, please make sure you hold on to this staff.
Lenwell should adopt multi tasking personal advisors instead of having these multiple positions of which some staff appear not to be familiar with their, landlords, their positions and duties what it takes to work with a landlord, in the simplest ways.. That said I am okay with the service received, As a property manager and business owner myself who worked at a top level in the social housing industry, I very much identify gaps and easily see where there is room for improvement with customer interface, very, small details that will make a difference. Thanks to you all, in a big way to you Simon.
Baldwin · 10 November 2015
Agent replied · 11 November 2015
Thank you for the kind words, I've taken on board your comments concerning how we centralise some of the admin functions of the management process. We aim to be a truly local agent and our clients can always deal with their local branch as a single point of contact.
I'm delighted that you are pleased with the service Simon has provided, we also think he's great!
Best wishes, Rob Wellstead
★★★★★ 3/5
The Trusted AgentCould do better
Northampton Branch when you can access staff does very well, phone issues and short staffed. That is down to Head Office which is archaic, due to the owner. Depends, when new tenants money is paid, when you as a landlord get paid, can be over a week.s delay. Would have given a higher rating to the Branch and a lower one to HO
Glyn · 11 November 2015
Agent replied · 7 December 2015
I'm sorry to hear that you are not happy with our Head Office and in particular our payment process. We make payments without fail every Thursday for money we've received up to and including Wednesday. I've taken your comments on board and whilst we don't have plans to make changes to our payment processing at this stage we will keep your comments in mind, we are always trying to improve the service we provide!
Best wishes,
Rob Wellstead
Managing Director.
★★★★★ 5/5
The Trusted AgentThe Best Agency in the world
Rented a property off these guys over a year ago...every repair job has been prompt and appointments have been well kept. James Stewart's customer service is second to none. Now I'm moving into my own property.....but I would recommend Lenwell to all friends and family.
Ademilola · 3 December 2015
Agent replied · 7 December 2015
Thank you Ademilola, for your kind words, I know James is delighted to hear such positive feedback.
Good luck in your next move.
Best wishes,
Rob Wellstead
Managing Director.
★★★★★ 5/5
The Trusted AgentLenwells Northampton Great -Especially Simon
Me and partner have been renting since August through Lenwells Northampton Simon especially is so polite, hard working, and always respond to my enquiries. Highly recommended
KC · 11 November 2015
Agent replied · 7 December 2015
Thank you KC for your kind words. We really appreciate your feedback and I'm delighted you've been pleased with the service we have provided.
Best wishes,
Rob Wellstead
Managing Director.
★★★★★ 5/5
The Trusted Agentprofessional, fast, efficient,empathetic,hassle free,competent, quality servicet
After dealing with a few letting agency's we were lucky enough to come across lenwell letting agents who we discovered went that extra mile to accommodate us, fitting in viewings around a working lifestyle, were empathetic to our needs an requirements, we were impressed with the speed an efficiency of the paperwork side of things, which were completed within a week ,hassle free. A complete professional service from the start which by far outshines it's competitor's. A big thank you to everyone at Lenwell's from the Johnson's.
Terri · 31 August 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
