Trusted Agent profile · Northampton
★★★★★
1,106 reviews across 2 platforms
14 Bridge Street, Northampton, NN1 1NW
Part of Howkins and Harrison, see every office.
Howkins and Harrison's office in Northampton, at 14 Bridge Street, is rated 4.9 out of 5 across 1,106 reviews on two platforms, including 341 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Howkins and Harrison LLP hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
5/5
GoogleThis morning my Mother and I had a viewing with Jessica H in Northampton. She was very professional and knowledgeable. Nice attitude, on time and a pleasure to deal with. A great example for Howkins and Harrison. Top marks. Thank you. Pass on our thanks.
5/5
TrustpilotHowkins and Harrison Lutterworth
Howkins and Harrison LutterworthWe bought and purchased through Howkins and Harrison Lutterworth and can honestly say that from start to finish they have been great 👍 All through the purchase and sale of both properties we have received almost daily updates (certainly towards the end) from the team keeping us informed which has made the sale and purchase less stressful than it certainly could have been. Deborah especially has gone above and beyond to ensure everything was exchanged and completed smoothly and to be honest without her I think I would have pulled my hair out, she really is wonderful and becomes more like a friend than an estate agent! Alison and Beth also deserve a mention as they have been fantastic to deal with, Beth on the Sale side and Alison on the purchase side, they really are a great team and I would use them again in a heartbeat!
Thank you so much Vikki for such a glowing review. The Lutterworth office will be really grateful.
5/5
TrustpilotI have recently moved and Evie at…
Anthony Riley has recently moved and Evie at Howkins and Harrison’s letting team was great. Even with Covid restrictions in place the move was smooth, friendly and stress free. Evie was polite and professional and I would recommend them without hesitation.
Thank you Joanne and enjoy your new home!
5/5
TrustpilotHowkins and Harrison Lutterworth
We purchased through Howkins and Harrison Lutterworth. From the moment we arranged a viewing they were great. They kept us up to date through the whole process with weekly emails about how the move was progressing. Deborah especially was amazing and went over and above to get our house move through. We had some issues with our buyers / their solicitors and we knew the people we were buying from wanted to get their house through so we’re fearful of it falling through. She gave us multiple options and ideas on how to make sure the house got to completion which you do not always get as it is not the easy option - and she listened to us ranting about the process which she didn’t need to do. Everyone involved in the team have been so fantastic taking everything in their stride and dealt with all of the complexities we had along the way. Alison and Beth have also been lovely to speak to at the viewings and on the phone going over and above to make the process as smooth as possible for us. I would highly recommend this estate agents (which I never thought I would say about an estate agents but they really have shown us there are some fantastic ones out there).
Thank you so much for this kind review.
5/5
GoogleWe have used Howkins and Harrison for a while now for our small portfolio of property's , There are so helpful always on the ball , and nothing is to big or small ,and will arrange all maintenance for property's they keep you in touch with everything they have found us brilliant tenants and we have had no problems with them , they do everything at a acceptable rate, We feel they have every thing in hand and don't have any worries with our property's and that they are in safe hands We would recommend them 100% Mark and his team are very friendly and willing to help with anything you need
5/5
GoogleHowkins & Harrison's Duston office were the letting agent I had the pleasure of dealing with last year, when renting a property to be closer to my family in Northampton. As a landlord myself letting properties in Suffolk, I have previous experience of dealing with letting agents, who have not always provided the service I would have liked. Being a tenant in this instance I could not fault Howkins & Harrison's attention to detail and particularly Jamie's expertise in steering me through the application process. As a prospective tenant I was given all the information required to proceed with my application in a speedy and easy manner, especially as the referencing is most efficiently done in-house. Once settled in my new home, a three-monthly inspection was carried out by Vanessa, again with a useful information letter asking me to mention any problem that might need attention. When I unfortunately left the property to return to Suffolk, I was given clear instructions as to what was required of me, and following these ensured I received my deposit back in full within a few days of departure, together with a letter of thanks on how nicely I had left the property for the next tenant. If only there were more letting agents like Howkins & Harrison!!!
5/5
GoogleMy recently widowed mother sold our family home of 47 years with the very able assistance of David Clarke from Howkins and Harrison, Northampton. Having bought and sold houses myself, many times, I can honestly say that the service we received from David was vastly superior and worth every penny. Having been recently widowed and not familiar with the process of moving home, my mum needed extra help and a ton of understanding. David did not falter, whilst remaining good humoured through out. The sale went through very quickly, within a week, and the after sales care was exemplary. Mum has now moved to Wiltshire and is settling in well. Thank you, David, from both of us. I would not hesitate to recommend Howkins and Harrison to anyone.
5/5
TrustpilotPossible Relocation
We recently spoke to several letting agents as we are thinking of relocating in the near future and hoping to be able to let out our house. Out of all the people we spoke to we found Lisa Swinnerton the most helpful and knowledgeable and she seemed genuinely passionate about her job and Howkins. If our plans do come to fruition Lisa will definitely be the one we go with.
Thank you for your review, Christian.
5/5
GoogleIf you want someone reliable and friendly and good communication Howkins and Harrison are the one especially Evie and Javed. Thankyou so much
Thank you!
1/5
TrustpilotIf I could have given them zero stars I…
If I could have given them zero stars I would have. I viewed a property close to me so I knew the area well and what the market was for properties. After the viewing, I rang H&H to ask some questions about the property and was told there was nobody available to answer my questions, but that someone would ring me back. So I told the person I was speaking to that I was a buy to let landlord and that I was a cash buyer. Most times you cannot get estate agents off the phone but when nobody had contacted me by the middle of the next day I chased the estate agent - a first for me. I was passed to someone who asked me what my questions were......fortunately I was able to remember them and, to be fair the person I was speaking to was able to answer them to my satisfaction. So I made an offer and was just told that the figure would not be passed to the vendor. Then silence. So I made another offer and was told this would be passed to the vendor.IF YOU ARE A BUYER OR BUY TO LET LANDLORD USE ANOTHER ESTATE AGENT IF YOU CAN!!!!!
5/5
TrustpilotWe have recently relocated to Norfolk…
We have recently relocated to Norfolk using the services of Howkins and Harrison who successfully marketed our house in Ashby. From the very first phone call through to the final phone call, their dedication to our needs have been first class. We feel that the amazing Jackie needs a special mention for totally keeping us updated at all times and for getting things moving when they needed a little nudge. However, the whole of the Ashby team should be recognised for their dedication to what they do. With thanks to all involved for ensuring a successful sale and move. Kevin and Linda Brookes
Thank you both. Wishing you happiness in Norfolk!
5/5
GoogleHowkins and Harrison found a tenant for our rental property very quickly. Evie was extremely polite, efficient and professional deal with. She communicated frequently and ensured we were aware of how the let was progressing at all times.PositiveResponsiveness, Professionalism
Thank you Elaine
5/5
TrustpilotExcellent customer service, Lutterworth office
Thanks to Deborah and Ali from Lutterworth office, they assisted with our purchase, liaising with the solicitors of all parties and the vendors resulting in a stress free completion. Really appreciate Deborah's updates throughout.
Thank you for your kind review, Sarah.
1/5
GoogleIf you do have a foreign name, do give them an English one instead. they’ll never call you back if you do have a foreign name in my experience or on the 4th call they’ll tell you, your name on the back of the viewing list that already started. On my first call they were waiting for the property keys, name down. Second call name down again. Third call name down again… fourth call, I’ve asked what was the issue, my foreign name? I said. She said strait away “we’re not racists” I hope you guys at Howkins & Harrison do have a voice recorder…. 4th Call at 10:04 21/June.
I am sorry that we were unable to provide an opportunity for you to view the property. It was incredibly popular and we organised viewings in the order of applicants' calls. Your name was on the list from your first call - but many others were ahead of you. This does not make us racist, it means that we are fair and just as well as following strict guidance on the number of viewings we conduct during these times of the Covid-19 pandemic. We do all that we can to help applicants and are sorry that we were unable to help you on this occasion, but to call us racist is unjust, unfair and uncalled for.
1/5
GoogleThe sales manager is extremely unhelpful and rude, when the sale of the flat we where trying to buy was making no progress as the vendor was deliberately stalling even though we where told it was not in a chain by the sales manager, he made no attempts to help or even mediate to achieve at least an exchange date. We felt like we had no choice but to pull out of the sale. The agent didn’t even try to reach out to understand what went wrong. Overall he was rude, disruptive to the sale and incompetent.NegativeResponsiveness, Professionalism
Daniel, thank you for giving details. We are really genuinely very sorry about this. Your review refers to a sale we were trying to progress for you in March 2020. Although there is no excuse for rudeness - for which I wholeheartedly apologise, the industry was closed due to the lockdown and we had only a skeleton staff handling calls. The problems and delays were due to issues with the leasehold element via the block management - all of whom were also on furlough. As soon as the branch manager was reinstated from furlough, he did try and drive the sale through, but, understandably, it was too slow for you. This is not our usual service, and we are so sorry that in March - June 2020 we were not able to provide our expected service quality. Hopefully something better will come up for you - whichever agent has that property and you will be able to (or have already) moved.
1/5
GoogleMy first and last time using this agency. I've been for the first time to see a house with them and had the worst experience. Me and my partner been the first ones to see the house, but after us was another couple. Later that day, the agent told me that the other couple paid for the holding deposit and he told me that they will give us the chance to pay also for the holding deposit. The second day I've been to the office at 9am to pay for the holding deposit and they have told me that the house is gone. And now the house is advertised on the market "LET ON 1ST VIEWING", but that's not true. That's a false advertising just to make people think that their agency is the best one, but cheating not gonna make the best agency.
Adriana, I am very sorry you were disappointed. As explained, we put both offers forward to the landlord and on this occasion, the other offer was chosen to be taken forward by the property owner. If you wish to discuss the issue further, we are more than happy to do so at the office or over the phone. We hope you find the right property for you quickly.
1/5
GoogleI rented a flat from this agency for 4 years and 6 months and sent me and my family to check like on zoology from month to month. we paid the rent on time every month and when I decided to leave that address I they did not give the guarantee back because I did not give them notice and that they smelled of cigarettes in the house and that after I spent last year 1200 pounds to paint and paint the whole house and I didn't give a pound back because the owner didn't want it. And today I received a letter from the council to pay at the old address because this agency where everyone gives it 5 stars, I don't know why they said that I am still there and I have a contract with them. SHAME ON YOU
Christian, apologies in the slow response to your review. We have fully investigated the details of your tenancy now. It would seem that the process to vacate was not followed which is why the leave date with the council was the 8th June, the date up until which you were responsible for the council tax. We understand your frustration with the redecs, but that was the landlord's decision and as their agents, we adhere to their wishes and unfortunately as the redecoration was not agreed with the landlord in advance, there was nothing we could do. If you would like to make an official complaint, we do have an ombudsman that we can give you the details for and how to register the issue. The last thing we want is for tenants to feel mistreated. Please contact the office if you would like to pursue the issue.
5/5
GoogleI’ve received yesterday the key of my new flat, I am very pleased and happy about the area, about the flat how it looks so nice and that after 6 years of doing 44 miles per day to get to work finally now will take me only 1 mile. Never been so happy like now, That will save loads of time for my self and of course 300£ a month just for the fuel that I used to spend. Can not thank enough to EVIE that supported me to get what I needed and what I was exactly looking for, she was very experienced in her job, good communication, polite, professional, and kept me updated with emails and calls at all time. Will recommend to anyone Howkins&Harrison, Definitely on top of all agents Thanks very very much Evie, Javed for everything you done. Antonio
Thank you Antonio - enjoy your new home!
5/5
TrustpilotHowkins and Harrison Lutterworth…
Howkins and Harrison Lutterworth recently handled the sale of my house in Gilmorton, which had been tenanted for 10 years. I cannot praise the team enough for the care and professionalism shown throughout the whole process. The actual sale itself took just a few days, but involved a lot of effort from Ali, Deborah and Beth with many viewings resulting in multiple offers. Once the sale had been agreed the work did not stop. I was kept informed on a regular basis as to the progress of the sale, my house was regularly checked as it was empty, both my solicitor and the buyers solicitor were contacted as and when appropriate, the buyer was chased if necessary. Right down to the day of completion the team took as much care as if it was the sale of their own property. I would 100% recommend the Lutterworth team, they are a credit to the company.
Thank you for writing such a lovely review
5/5
TrustpilotLetting and Management
Howkins and Harrison have dealt with the letting and management of my property for over 10 years. Recently the long-term tenants vacated, and the property needed reletting. The whole team at H&H were helpful and professional in ensuring the rent was set appropriately and new tenants secured promptly. All paperwork and legislation was shared and the new tenants have moved in only a few days after the works at the house were completed. Great service all round.
Thank you very much!
5/5
TrustpilotGreat service
Thanks again Howkins and Harrison for your great service. Jackie organised maintenance work at my property very promptly with a reputable and efficient contractor. Very much appreciated!
5/5
TrustpilotDrew Stewart (Howkins & Harrison): A True Professional with Great Courtesy
This morning, I had what can only be described as a scrambled-egg-induced social mishap, and I feel compelled to share both the humour and my sincere apology.
5/5
TrustpilotBrilliant Service
Great people. Efficient and really personable. Huge shout out to Ali who had hand held us through the process. Sold our house in 3 weeks!
Thank you Hannah!
5/5
TrustpilotLisa Swinnerton rental review
We had superb service from Lisa who made everything possible for us at a very difficult time. All ran smoothly with all the help we needed to complete and we cant wait to settle in to our new home.Thank you so much from Julie, Poppy and Mason
Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Howkins and Harrison LLP hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
