Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotEmpathy of leeches
This company ran an auction with several technical faults took deposit and then persisted to say was not there problem we couldn't bid, your system failed and not the first time, a house sold for 75000 while bidders willing to pay 100000 disgusting behaviours from staff
Robert · 23 August 2024
Agent replied · 28 December 2024
Many thanks for your review although we were extremely perturbed to read the contents. We can confirm that technical issues were experienced on the 22nd August but regretfully only discovered following completion of the auction. The technical issues were absolutely not the fault of the Auction House Scottish team since they had no control over the situation and this fault effected only a very small number of prospective bidders who had registered to bid. Auction House has since identified the issue, taken action and as a result have suspended use of the bidding platform used and have reverted to the bidding platform operated by the EI Group who have successfully been providing technical services to auctioneers across the country for several years. Again, we sincerely apologise for the frustration this must have caused but hope you will be comforted to some degree in that remedial action has been instigated very quickly following this unfortunate situation.
★★★★★ 5/5
TrustpilotProfessional and heipful
This was the first time for me to sell a property at auction. Rachel gave me excellent guidance and advice during the process and was always available to answer any questions. She even appointed a solicitor to handle the legal side. Excellent
Brian · 23 October 2024
Agent replied · 28 December 2024
Hi Brian, great to hear you were guided with helpful advice for your first time selling at auction! Best, Auction House
★★★★★ 5/5
TrustpilotAuction purchase
Chris and his team did a fantastic job in helping me complete on a new purchase this month.it always a pleasure to work with them!
David · 20 October 2022
Agent replied · 28 December 2024
Hi David, thanks for your feedback. We're so pleased we could assist with your purchase and look forward to working with you into the future. Chris
★★★★★ 1/5
TrustpilotThey are complete frauds.
They are complete frauds.They add hidden charges of 10s of thousands of pounds and put bids themselves.I have had a terrible experience with them and I would not recommend it to anyone.They put 2.95% additional costs plus VAT as well as many other additional hidden fees.
Dorine · 5 August 2024
Agent replied · 28 December 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. We want to clarify that, as an auction house, we do not charge late completion fees; matters such as this would be handled between the seller and the seller's solicitor.Regarding the timing of document delivery, it's possible that any delays were related to the seller's legal team, which operates independently from our services. While we strive to facilitate smooth transactions, specific processes are beyond our control.We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved, and we intend for everyone to feel safe and comfortable. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.
★★★★★ 5/5
TrustpilotEverything was so fast and efficient
Sharon · 28 February 2024
Agent replied · 28 December 2024
Hi Sharon, thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotAn efficient way to purchase a property.
Jenny was informative and very helpful during each step of buying the property. This was undertaken in a polite and efficient way.
C · 2 December 2022
Agent replied · 28 December 2024
Hello, thank you for your feedback. We're delighted to hear about your positive experience with Auction House East Anglia. All the best - Abi
★★★★★ 5/5
TrustpilotProfessional service
Professional service. Property sold at a good price. Thank you Eilidh.
Tony · 21 October 2023
Agent replied · 28 December 2024
Thank you for your review. All the best - Sarah
★★★★★ 5/5
TrustpilotExceeded Expectations Robert and his team provided a truly…
Robert and his team provided a truly professional service and advice and we were thrilled with the outcome. We would not hesitate to recommend them.
Bronwen · 19 June 2022
Agent replied · 28 December 2024
Hello Bronwen, thank you very much for leaving such a wonderful review for Robert and the team. We'll be sure to pass on your kind comments! Best wishes - Heidi
★★★★★ 5/5
TrustpilotBravo
The guys sold my flat in January and everything went swimmingly. I’m not the sharpest tool in the box when it comes to paperwork and so it was brilliant to have Adam and co. dealing with all the form filling nonsense that was just above my pay grade.Bravo.
Jeremy · 21 May 2024
Agent replied · 28 December 2024
Thank you Jeremy for your review of Auction House, we are so pleased to hear you were provided a 5 star experience. All the best - Lauren
★★★★★ 5/5
TrustpilotKnowledge and expertise....
Jenny was a real star and went the extra 10 miles to assist in a successful exchange. It would have failed without her expertise.
Wellington · 28 July 2022
Agent replied · 28 December 2024
Hello, thank you for your great review. We're pleased to hear you've successfully exchanged. All the best - Abi
★★★★★ 5/5
TrustpilotWe bought a house through this company…
We bought a house through this company in December, and while buying a house is a very stressful process especially through an auction, everything went smoothly, any questions we had the staff were happy to answer, everything was done on time with no delays, very pleased and happy with our new house.
Elina · 1 March 2024
Agent replied · 28 December 2024
Hi Elina, thank you for your fantastic feedback. We're so pleased you had such a smooth experience buying with us at auction. Congratulations on your new house. All the best - Sam
★★★★★ 5/5
TrustpilotThe confusing process of buying a house…
The confusing process of buying a house for the first time was made very clear and easy by Chris Mervyn. Any questions, any time, he was available to call and text to answer any questions.
Hughes · 12 December 2024
Agent replied · 28 December 2024
Hi, it's great to hear that Chris Mervyn from the South West team made the auction process clear for you! Thanks for taking the time to leave a review. Best, Auction House
★★★★★ 1/5
TrustpilotAs everyone else on here
As everyone else on here, I find it disgusting that I have family and friends living in Staffordshire wanting to make genuine investments with their savings and a company can buy up every house in need of work on the open market in the last 6 months and then add hidden fees of 15k in a last minute agreement after legal packs have been read. So the legal pack can't be read before auction by a qualified person and this is OK. Disgusting and you don't let the potential buyers know ahead
Samantha · 12 February 2021
Agent replied · 28 December 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 1/5
TrustpilotREAD THE LEGAL PACK AS THERE ARE £12K HIDDEN FEES THERE
Second and last attempt to buy property from auctionhouse.co.uk. Just day before the auction they are adding a "contract" to the legal pack which says: buyer agrees to pay the SELLERS Administrative costs, legal fees, disbursements, auction costs in connection with the sale in the sum of £10000 (!) + Buyer agrees to pay the SELLERS Auctioneers costs minimum £2000 (!). Surprise surprise all the properties are owned by Kensington Inv Ltd. What is going on ? What game are you playing ? I will never use auctionhouse.co.uk ever again.
Dagmara · 10 February 2021
Agent replied · 28 December 2024
We are sorry to hear that you have encountered issues at one of our regional auctions. We have investigated your comments and spoken to Auction House Birmingham & Black Country in regards to this. They informed us that the team had been chasing the solicitor for the legal pack and advised all interested parties that there would be additional fees in the legal pack as part of the Auction Preamble and that buyers should read the Special Conditions and take any fees into consideration when deciding on when deciding on how much to bid.Further to this unfortunate episode, corrective action has been taken by the Auction House Birmingham & Black Country team to ensure this does not occur again. We thank you for your review and bringing this to our attention to address in the most appropriate way possible, as we do not wish for this issue to be repeated. The Head Office team welcomes further communication to ensure that such failings never occur again. Please feel free to contact us via email on enquiries@auctionhouse.co.uk.
★★★★★ 5/5
TrustpilotHannah and Mark have been a delight to…
Hannah and Mark have been a delight to work with and made the process of buying our first investment house very easy! Both have given us a lot of their time and advice and have gone above and beyond.I would thoroughly recommend them to anyone wishing to buy at auction.
Gary · 19 March 2024
Agent replied · 28 December 2024
Thank you Gary Cook for your review of Hannah, Mark & Auction House. Thank you for recommending us and we look forward to working with you in the future - Lauren
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. No hidden surprises and nice people to deal with. And they reply to emails and voicemail - that's a bit of a novelty these days. Customer avoidance seems to be flavour of the month for many businesses at the moment.
Mr · 13 August 2024
Agent replied · 28 December 2024
Hi, thanks for your excellent review of Auction House Birmingham's fantastic customer service! Best, Auction House
★★★★★ 5/5
TrustpilotGreat Service
Chris and his team have just completed two transactions for me this month. Great service from start to finish.
Scott · 19 December 2022
Agent replied · 28 December 2024
Thanks for the feedback! Chris
★★★★★ 1/5
TrustpilotIt’s a shame I cannot give a minus…
It’s a shame I cannot give a minus rating. Absolutely shocking. Stay away people. The property I was interested in was on for £40000. When I placed a bid for £40000, it told me that the reserve was not met. I increased the bid to £44000 and won the bid. They took £6200 before I could place the bid and told me if I won the bid then that would be used as deposit towards the property and the final balance would be reduced. Instead, I paid £58000 for the property as my solicitor told me that there are many many many hidden fees in their clause. So stay away unless you want to be ripped off. The solicitors acting on behalf of the seller are incompetent and thieves who charge tens of thousands of pounds for their fees. They deliberately delay the process so you may be in breach of the purchase agreement. And as for the keys of the property, I have no idea where they are and how to get access to them.
Mr · 22 December 2020
Agent replied · 28 December 2024
Hello,Please can you you confirm which property and Auction House team this is referring to, as the majority of our teams do not charge any money prior to bidding (most ring-fenced monies in the case you are the successful bidder, but this is not drawn down until after the auctions has closed). Without this information, we are unable to verify your claims are relating to a purchase through an Auction House franchisee.RegardsAuction House UK
★★★★★ 5/5
TrustpilotIt is the first time I’ve experienced…
It is the first time I’ve experienced auction property sales. I have nothing to say that’s negative about this company.Catherine, the Auction Co-ordinator was very good and very professional. Thank you to your team for making a matters simple.
Debra · 23 September 2024
Agent replied · 28 December 2024
Hi Debra, thanks very much for leaving a review. It's great to hear about your great experience with Catherine in the North East team. Best, Auction House
★★★★★ 5/5
TrustpilotVery efficient, helpful and professional service from start to completion
Very efficient service from the start. Clear outline of service provided, charges and expectations. Communicated promptly at all stages of the process from preparation to completion. Regular updates on interest in the property with realistic expectations of the sale. Would recommend to anyone thinking of auctioning a property.
A · 12 April 2024
Agent replied · 28 December 2024
Thank you for your review of the Auction House South West team, it's fantastic to hear you found the experience efficient and helpful throughout. Best wishes - Rachael
★★★★★ 5/5
TrustpilotFirst time selling a house at Auction
Vicki · 15 October 2025
Agent replied · 22 October 2025
Hi Vicki, we are delighted that you had a great first experience selling through auction! Thank you for your wonderful feedback. Best, Auction House
★★★★★ 5/5
TrustpilotSale 68-70 High St Stalham Norfolk
Brian Baxter is an excellent Auctioneer he kept me informed right up to and after the sale, and I would recommend him 100 pc.
Ian · 26 March 2022
Agent replied · 28 December 2024
Hi Ian, Thank you for your feedback regarding our wonderful auctioneer Bryan. Pleased you had a great experience communicating with the East Anglia team - Abi
★★★★★ 5/5
TrustpilotThe joy of selling at auction
Afer a year of being messed about it was a joy to sell at auction, and know the deal was done. Excellent experience from start to finish. The team really know what they are doing, and their advice and feedback throughout the process was really helpful. I would highly recommend based on my experience.
CJ · 14 November 2023
Agent replied · 28 December 2024
Thank you so much for your great feedback, we're so pleased we were able to deliver an excellent experience for you. All the best - Sam
★★★★★ 5/5
TrustpilotWe found Auctionhouse very helpful
We found Auctionhouse very helpful. From the first meeting with mark who showed us around the property and offered us a second viewing if we wanted one. Then after the auction had finished I had the pleasure of dealing with Elaine who couldn’t be more helpful, guiding me through the necessary paperwork and procedures. This has been a pleasant experience. Thank you
Tony · 30 March 2023
Agent replied · 28 December 2024
Hello Tony, thank you for taking the time to share your feedback and congratulations on your purchase at auction! All the best - Abi
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
