Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRecommended
Recommended to all, very pleasant and knowledgeable James and his lovely team, colleagues Rebecca Michelle and Carly are helpful, friendly, professional and informative throughout, from initial contact to aftersale. Their caring understanding and respectful manner is greatly appreciated. For anyone who wishes to sell or buy, the efficient service and good experience will be beneficial. Best Wishes to all.
Bex · 2 May 2024
Agent replied · 28 December 2024
Thank you for your review of James, Rebecca, Michelle and Carly from our Auction House West Yorkshire team. We are chuffed to hear you received an efficient service and we really appreciate your recommendation, all the best - Rachael
★★★★★ 5/5
TrustpilotWe have now purchased our second…
We have now purchased our second property with auction house and had just as good of an experience as the first. The team are always helpful when it comes to arranging viewings and answering questions. They are all happy and friendly and make the process simple and easy.
Ella · 26 October 2024
Agent replied · 28 December 2024
Hi, its great to hear that you have had some good experiences buying in East Anglia's auctions, thanks very much for taking the time to leave a review. Best, Auction House
★★★★★ 3/5
TrustpilotBought a house no mention that property…
Bought a house no mention that property is tenanted, also no information on tenants! Shocking to be honest
Idnan · 21 October 2025
Agent replied · 22 October 2025
Thank you for updating your review and for taking the time to speak with us. We’re sorry for the initial misunderstanding regarding the property’s status and appreciate your patience while we clarified the situation. We’re pleased we could resolve the matter quickly and that the property matched your expectations in the end. If you need any further assistance, please don’t hesitate to contact our team. We’re always happy to help
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Dan was fantastic from start to finish. Highly recommended.
Philip · 9 April 2024
Agent replied · 28 December 2024
Thank you Philip for your review of Dan at Auction House North Wales, we are so pleased to hear you had a fantastic experience throughout. All the best - Rachael
★★★★★ 5/5
Trustpilotstraightforward and uncomplicated
Jordan made the auction of my late uncle's property straightforward and uncomplicated
Stephen · 20 March 2024
Agent replied · 28 December 2024
Thank you Stephen Sullivan for your review or Jordan & Auction House. We are so pleased to hear Jordan helped make the process straightforward - Lauren
★★★★★ 5/5
TrustpilotEasy purchase
The whole process was very easy. Lukas was easy to contact in case of any questions.
Customer · 22 December 2023
Agent replied · 28 December 2024
Thank you for your feedback. All the best - Sarah
★★★★★ 5/5
TrustpilotAmazing service
Amazing service - Melanie was always on hand to answer any questions and assist where possible. 1st Auction purchase and would highly recommend the team based on my recent experience. Thank you.
Happy · 23 August 2022
Agent replied · 28 December 2024
Hello, thank you so much for your feedback and sharing your experience with Auction House Sussex. All the best - Abi
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience - our first time at auction and we came away with two properties. The agents were very friendly and helpful, viewings were a breeze. The bidding registration process was simple and bidding online was easy - though agents were very happy to offer telephone bidding if needed. We received a memorandum of sale instantly after payment and everything has been smooth. I thoroughly enjoyed our auction experience and hope to bid again in future auctions.
Mrs · 16 December 2022
Agent replied · 28 December 2024
Hello, thank you for your feedback. What a fantastic result for your first auction! Great to hear about your experience bidding and post-auction. We hope to see your registration to bid again in the future! All the best - Abi
★★★★★ 1/5
TrustpilotIf could give this company 0 stars i…
If could give this company 0 stars i would. The treatment i have received today off members of staff is disgusting. I was firstly lied to on the exchange of a contract when i purchased a property today (wed). i was told i would have to wait till Fri till i get the keys to a property i now own! I was called 20 mins later to say it had now been exchanged but have to wait till 9pm to get the keys. (The contract exchanged at 12pm) I was then spoken very rudely to and asked what 'my problem was with getting the keys at 9pm, at least they aren't in London'. Through out the calls i had with him he was was very abrupt, rude and used bullying tactics. My solicitors gave this person 2 deadlines to hand the keys over amd both times failed. the time is now 9.15 and i still have NO keys to the property i own. I wouldn't recommend buying a property off this company to anyone.
Laura · 28 July 2022
Agent replied · 28 December 2024
Hello Laura, we’re very sorry to read about your experience. Unfortunately, our teams cannot legally release keys until they receive notification from the seller’s solicitor which on this occasion resulted in a delay. I have been informed that the Director for Auction House London has already been in contact with you directly to discuss the situation. We pride ourselves on exceptionally high levels of customer service and can only apologise if on this occasion we fell short. Kindest regards, Abi
★★★★★ 5/5
TrustpilotGreat service
Great service, communication whether phone or email was done immediately. Friendly, very helpful & extremely professional company.
Sally-Ann · 18 October 2025
Agent replied · 22 October 2025
Hi Sally-Ann, it is fantastic to hear that you had excellent communication from the team! Thank you for leaving your feedback. Best, Auction House
★★★★★ 5/5
TrustpilotJordan is very professional and make…
Jordan is very professional and make the whole process very smooth - thank you!
Customer · 11 January 2024
Agent replied · 28 December 2024
Thank you for your review of Jordan & Auction House, we are pleased to hear Jordan helped make the whole process very smooth. We look forward to helping you again in the future - Lauren
★★★★★ 5/5
TrustpilotHad the most wonderful and smooth…
Had the most wonderful and smooth experience with Noah on a pre auction purchase.
Customer · 13 November 2025
Agent replied · 22 November 2025
Hi, thanks very much for your lovely feedback for Noah in our London team and congratulations on your purchase! Best, Auction House
★★★★★ 5/5
TrustpilotGreat experience
Lukas was extremely helpful and flexible. Very smooth transaction.
Jim · 19 April 2024
Agent replied · 28 December 2024
Thank you for your review of Lukas and Auction House Staffordshire. We are so glad you found the experience helpful and smooth. All the best - Rachael
★★★★★ 5/5
TrustpilotGreat all-round experience
Great all-round experience had when selling my cottage. The communication was timely, friendly and informative. It made selling the place as easy as it could have been. Although the property didn’t sell at the first auction I was presented with options afterwards as to how best to proceed and then the following month at the very next auction it sold for a great price. Fantastic result and friendly service ( and great aftercare’ help communicating with the buyer on a couple of questions that were quicker to deal with like that than via solicitors) that made the whole experience so easy and I felt that the team really looked out for my best interests. Thank you!
Faye · 27 June 2022
Agent replied · 28 December 2024
Hello Faye, Thank you so much for your wonderful review. We're delighted to hear that your cottage sold for a great price in the end and that you had a great all round experience. All the best - Abi
★★★★★ 5/5
TrustpilotMark Upston …
Area Manager Mark Upston was extremely helpful and efficient in securing a deal with the vendor in a matter of a few hours only.
John · 19 April 2023
Agent replied · 28 December 2024
Hello John, thank you for your feedback! We'll be sure to pass this on to Mark too! All the best - Abi
★★★★★ 1/5
TrustpilotCheaters scammers disgusting people
Cheaters scammers disgusting people. Most of the properties they have sold already in other biggest auctions for very very cheap prices and not sold on top of it too much hidden charges .I don't understand which way without fake bidding they are selling it in this auction. I don't understand.
Rehan · 17 August 2024
Agent replied · 28 December 2024
Hello Rehan All of the fees are made available in the property's legal pack. It is essential that all customers planning to buy at auction perform their own due diligence which includes thoroughly inspecting the legal pack and understanding what additional fees may apply to the the purchase. Kind regards Auction House
★★★★★ 1/5
TrustpilotWhat a waste of time…
Avoid..It’s not the valuation === more waffle. Chris said he had a list of property developers/ builders to buy this property….Steven explain they did not …No viewings. No bids . No sale …Chris tells lies and waffles…Beware….. now my property has a red mark against it online …as unsold ……bad news …What a waste of time…The only advertising they do is put your property on Rightmove. And they charge you £250 or £500 for this plus 2% including taxes on the sale price ..Full of promise then full of waffle….Avoid…Ring round estate agent’s in the area as no one has a good word about how Chris works … He agrees a high reserve price then as no marketing is done so no response they want to lower the sales price I had no sale as not one viewing, not one bid ..just a load of waffle…
Richard · 8 June 2022
Agent replied · 28 December 2024
Hello Richard, We are really disappointed to hear that you were not satisfied with the result on auction day. Unfortunately valuing a property, especially when we are aiming to sell things in just 4 weeks is not an exact science and sometimes we get it wrong. In this instance it does seem as though the price recommended was too high. I would like to stress that this is very rare as we have one of the highest average success rates of any auctioneer in the country. The auction that your property was entered into achieved a success rate of 93% and these results can be viewed on the following link: https://www.auctionhouse.co.uk/westyorkshire/auction/past-auctions All our properties benefit from some of the most extensive marketing campaigns around and are listed on Rightmove, Zoopla, On The Market, Auction House UK and Manning Stainton websites. They also feature on our social media, mailshots and include floor plans, internal photographs and virtual tours. Your property also benefited from everything mentioned but sadly we just couldn’t get any bids on the day. We would be happy to enter your property into a 2nd auction at no extra charge but if this is not acceptable, we wish you every success in the future.
★★★★★ 5/5
TrustpilotSuper helpful
Super helpful. Provided all information quickly and responded to questions almost immediately. Auction was well run and fun!
Sam · 15 September 2023
Agent replied · 28 December 2024
Thank you for your great feedback. All the best - Sam
★★★★★ 5/5
TrustpilotVery helpful and professional throughout
Very helpful and professional in all aspects, felt well supported throughout the process
Judith · 13 November 2025
Agent replied · 22 November 2025
Hi Judith, it's fantastic to hear you were well supported throughout the auction process! Thank you for leaving this excelleny feedback. Best, Auction House
★★★★★ 5/5
TrustpilotJon was excellent in every aspect
Jon was excellent in every aspect, kept me informed at all times, professionally friendly and gave me his expert advice.Would not hesitate in recommending your company.
Yvonne · 12 January 2023
Agent replied · 28 December 2024
Hi Yvonne, Thank you for sharing your feedback. Delighted to hear about your experience with the West Yorkshire team. All the best - Abi
★★★★★ 4/5
TrustpilotHelpful
Helen was very helpful throughout
Hazel · 8 June 2024
Agent replied · 28 December 2024
Thank you for your review of Auction House. We are so pleased to hear Helen was helpful throughout the process. All the best - Lauren
★★★★★ 5/5
TrustpilotHighly recommended
An extremely friendly, courteous and professional experience and our instructions were dealt with by the regional manager who had researched the location of our property before our site meeting and was familiar with values and could therefore offer advice going forward.We would highly recommend this auction house
Anne · 17 September 2024
Agent replied · 28 December 2024
Hi Anne and Stuart, it's great to hear of the courteous and professional experience you had with the East Anglia team. Thanks very much for the recommendation and for leaving a review. Best, Auction House
★★★★★ 5/5
TrustpilotJordan Rowe has been very helpful.
Jordan Rowe has been very helpful.Negotiation has been reliable and meaningful.
Umar · 27 January 2024
Agent replied · 28 December 2024
Thank you Umar for your review of Jordan & Auction House. We are so pleased to hear you found Jordan to be very helpful. We look forward to helping you again in the future - Lauren
★★★★★ 5/5
TrustpilotGreat communication
Purchased through auction house and they had great communication and no issues whatsoever. Needing to get a second viewing booked after the auction completed, Catherine from Tees Valley branch kindly assisted. She was also very responsive to any queries and kept me updated as much as possible.
Jake · 20 August 2024
Agent replied · 28 December 2024
Hi Jake, great to hear you received excellent communication and assistance from the team! Best, Auction House
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