William H Brown Harrogate reviews

★★★★★ 5/5

Google

Will and Emma have been so helpful and professional in getting me a lovely rental secured. The viewing was arranged quickly, and Emma helped me to secure it almost immediately. Will has been on the other end of the phone or email, so I’ve felt looked after and supported throughout the process of moving, with unusual things cropping up here and there. They’ve gone above and beyond, and William H Brown even gifted me a little welcome pack with tea, goodies and some cleaning essentials. Great service, great people. Highly recommend!

Olivia · 17 February 2026

★★★★★ 5/5

Google

Genuinely a fantastic experience. They went above and beyond in helping me get settled in a new flat where other companies would and have given up. They also left me with a gift box as a congratulations for moving in which added a uniquely human and compassionate touch where other agencies wouldnt bother. Emma was absolutely brilliant, and did such a lovely job involving herself in things. She was proactive about contacting the land lord on my behalf, and went out of her way to make sure things would work out well. I couldnt have had a better experience.

Archie · 23 November 2025

★★★★★ 5/5

Google

We would like to thank Freya and her team at William H Brown (Harrogate) for a fantastic service during the purchase of our family home. From our initial couple of viewings with her to finding our future home, Freya was professional, responsive and provided an abundance of information about the area. Her communication was clear throughout, any questions we had were answered efficiently and she kept us informed during the legal process. I’d highly recommend Freya and WHB to anyone looking to buy in the area!

Holly · 23 November 2025

★★★★★ 5/5

Google

Massive thanks to Freya and the team at WH Brown for all their hard work this year. We completed on our home yesterday, and I couldn’t be more grateful for the incredible effort they put in throughout the process. Freya, in particular, showed exceptional resilience and professionalism, she handled just about every challenge imaginable one can face as an estate agent, with patience and determination. I first met her only a couple of months into her role at WH Brown, and even then I was struck by her knowledge, positive attitude, and drive to get things done and can see her going far in the property world... Thanks to her persistence (and sense of humour), we’re now settled into our dream home. Couldn’t recommend Freya and the team more highly. P :)

Patrick · 23 November 2025

★★★★★ 5/5

Google

Freya has been amazing throughout the whole process! This is my first time buying a house and I would definitely use the company again. I have been relentless in asking questions and pushing for answers and she has kept me in the loop the whole time and called me with any updates no matter how big or small! I’ve felt so at ease the whole time!!!

Georgia · 17 February 2026

★★★★★ 5/5

Google

Will has been incredibly helpful and professional in helping us secure our new rental property. From last-minute viewings to back-and-forth phone calls, he was always there when we needed him. We felt completely looked after throughout, and his guidance, advice, and support has been amazing. Thank you so much for helping us find our perfect home - would highly recommend!

Chloe · 27 March 2026

★★★★★ 5/5

Google

Elke and Emma were great - very friendly and helpful! We were moving to Harrogate from out of the area and Elke was super accommodating of us wanting to do a video viewing. Emma was great when we picked up the keys - she is clearly very knowledgeable and well connected in the Harrogate area. Elke even dropped round my driving license when I left it in the office 🥹 Would definitely recommend working with WHB Harrogate to find your next rental property.

Emma · 24 August 2025

★★★★★ 5/5

Google

We offered on a property through William Brown, they were very proactive with our offer, their sales negotiator Fraya was very good with her communication and was extremely proactive during the competition stage. Fraya thank you. 😊 …

Nav · 3 April 2026

★★★★★ 5/5

Google

A 5 star experience from this 5 star team. Thanks to Emma and Elke for their professionalism and expertise throughout the letting process. From day 1 they have been amazing, and I cannot recommend a better team to work with when you need to get things sorted, and quickly.

Chris · 2 October 2025

★★★★★ 5/5

Google

Emma and Elke were very helpful throughout the process of getting my first flat in the UK. Emma is very knowledgeable about the area and knew exactly how to deal with my particular circumstances. There were no hidden surprises or hiccups throughout the process. They work hard at this office and get things done. Would absolutely trust again to help me with a flat or anything else in the future. Also, very happy with my flat!

Alexis · 26 October 2024

★★★★★ 4/5

Google

My son bought his first flat, advertised through William H Brown recently. The buying process was explained to him and he chose to use the recommended conveyancing service. The communication from the conveyancer was terrible with emails going unanswered which is less than ideal for a first time buyer, finding the process stressful enough. The situation was saved by Clare at William H Brown. She deserves five stars for acting as a conduit between my son and the conveyancer, reassuring him that everything was on track and forcing the pace at the end of the process, even when she was supposed to be on holiday. Buying a property is always a nightmare but Clare kept us updated and involved her management when required to get the purchase completed on time.

Ann · 28 July 2024

★★★★★ 5/5

Google

We recently used w h brown Harrogate to sell a relatives property and I have to say that the service was very good in general. We had been on the market with 2 other agents in Harrogate prior to browns dealing with the sale and had not had a great experience with either agent! So I was very specific in the service I wanted when instructing browns…. initially I dealt with the previous manager who was excellent but left the company prior to us agreeing a sale ….the new manager however Claire introduced herself and then handled the property negotiations at offer stage and chased the sale up, we completed approximately 9 weeks after agreeing the sale, she provided an excellent service.I was a manager of an estate agents for 25 years so know what makes a good agent and I can honestly recommend W H Brown Harrogate if you are looking to sell in the Harrogate area. Thank you Emma & Dorothy

Clever · 23 June 2024

★★★★★ 5/5

Google

Fabulous experience with William H Brown Harrogate especially Jill who I can’t thank enough. With a very tight timeline due to a rental term ending and having been let down by another local agent with a purchase, I viewed a property with Jill who assured me everything could be sorted in time and it promptly was! Massive thank you for helping facilitate my purchase in record time. The process couldn’t have been made easier or less stressful. Emails and queries answered promptly and great communication between myself and the sellers. Love my new home thanks so much Jill!!

S · 23 June 2024

★★★★★ 5/5

Google

Emma & Elke were absolutely fantastic!! Their customer service and support throughout the entire rental process was 5 star ⭐ Thank you both for making the move go smoothly with fast communication letting me know what’s going on at all times. Highly recommend William H Brown, they are very lucky to have such brilliant reliable staff. Love Roxy & Paige xx 😊

Roxane · 21 February 2025

★★★★★ 5/5

Google

Emma went above and beyond during the whole letting process. I would recommend the services of W H Brown to anyone looking to move. Thank you Emma and Will!

Romy · 17 January 2026

★★★★★ 5/5

Google

William H Brown were an absolute delight to work with in the process of helping me find my New adventure and new home. Letting agent Will, checked in regularly with me and helped make the process of completing forms easy and moving easy. My every need was met and I was helped along every step of the way. They are an estate agents you can definitely rely on. Thanks for everything. Jamie

Jill · 17 February 2026

★★★★★ 1/5

Google

One star just for the friendly staff behind the desks. Otherwise a complete nightmare experience. Felt lied to from the start, having escaped from a rogue landlord, and was told that the house would be leagues better. White goods that are included in the contract are not even plumbed in and still haven't been despite months of calling and emailing. Broken windows are letting in the cold and wet from winter, causing extreme damp and mould. Our flat was let with a garden and a driveway which after the first few moths, were given over to a building company that has nothing to do with our rental whatsoever. My garden has been destroyed, my driveway has been turned into a rubble pile, so I have nowhere to park my car, my garden fence has been removed so anyone can just walk in, and have now had numerous break-ins and property stolen/damaged after the random builders that have taken it over. I have tried for months to get help from the landlord and agency but they have been beyond useless after 3 weeks of nothing going by and daily calls and emails, I had a lady say "Nobody has tried to talk to the landlord yet about these issues." If you have want a peaceful, stress free move or would like the peace of mind that your rights and well being are in good hands, or that any small fix that needs doing will be handled promptly, look anywhere else. William H Brown is beyond a disgrace. I'll happily update my review when any of these fixes have been done, so if you are reading this at a later time of the year after this has been posted, know nothing has been fixed yet.

Anastasia · 2 December 2025

★★★★★ 5/5

Google

Will and Emma went above and beyond in helping me to rent a lovely apartment. Can't recommend them enough!

Patrick · 17 February 2026

★★★★★ 5/5

Google

Thank you to all the team at William H Brown. We cannot fault the service we have received from the moment that Clare came to value my late father's property for probate purposes up to completion of the sale yesterday. Clare, Freya, Lauren, Tom and Tom helped up at every stage with the utmost kindness and respect. Their expertise in valuation, presentation of our property, viewings and liaison between solicitors, purchaser and ourselves was excellent. Thank you once again for sensitively helping us through an emotional and sometimes stressful period of time.

Ange · 9 September 2025

★★★★★ 5/5

Google

We are very impressed with the professional/friendly approach we received from Claire Lowcocks, Freya Procter and Tom Hodgson. We have been given great communication, advice and support throughout the sale of our property, nothing is too much for them. They’re all very focussed , explained clearly , made us feel included in the journey. We have advised a couple of our contacts who are wanting to sell their properties to go through William H Browns because of lovely Claire, Freya and Tom. They’re all a great asset to William H Browns. The on going training they have received by the company shines through. Highly recommend and can’t praise up enough. Thank you to all. Mr and Mrs Abel

Linda · 24 August 2025

★★★★★ 1/5

Google

Terrible service, completely incapable of advocating for their renters. We moved into a property with certain white goods listed as included, these goods were not installed and still have yet to be, 6 months into the tenancy. Very poor communication, all correspondence turns into a game of Chinese whispers with their various offices that don't seem to communicate to one another. Avoid.

MrSirenstarr · 2 December 2025

★★★★★ 5/5

Google

Freya and the team have been brilliant so far through the process of selling our home. Many thanks

David · 24 August 2025

★★★★★ 5/5

Google

I had a great experience and customer care from Emma Blaker. She went over her job to make sure I was okay and happy with the property. I'm highly impressed with her services and definitely recommending her to others.

Abigail · 17 March 2026

★★★★★ 5/5

Google

We can't thank Phoebe and her team enough for help with our mortgage renewal. The whole process was made so easy for us, it's been stress free! We were kept well informed throughout the whole process and our new mortgage was switched over without a hiccup. I would highly recommend Phoebe.

Izzy · 23 October 2023