Reeds Rains Selby reviews in North Yorkshire

★★★★★ 1/5

Trustpilot

We use Reeds Rains to manage our…

We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff

Elaine · 22 June 2023

★★★★★ 5/5

Trustpilot

REED RAINS PEMBERTON- Kayleigh was 10/10!!! Thank you!!

I was looking for my new property saw the one I’m currently in and loved it! What made it even better was how Reed Rains dealt with it especially Kayleigh! She dealt with everything for me made it a smooth process and was on hand for any questions or worries I had in regards to the tenancy! Now moving in and so so happy! Could not thank Kayleigh enough she even stayed late after work time to give me the keys! ☺️ I would 100% recommend Reed Rains to help you find your new home.

Ella · 14 February 2025

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly

Elaine · 5 September 2026

★★★★★ 5/5

Trustpilot

Aimee was very helpful and always…

Aimee was very helpful and always followed up on question

Mrs · 4 March 2026

★★★★★ 1/5

Trustpilot

Most useless company award 2020/2023

One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.

Scott · 26 May 2023

★★★★★ 5/5

Google

From start to finish, the team was incredibly helpful, friendly, and professional. They took the time to understand my needs, kept me well informed throughout the process, and were always happy to answer any questions I had. Nothing was ever too much trouble, and their approachable manner made what could have been a stressful experience feel easy and straightforward. I wouldn’t hesitate to recommend them to anyone looking to buy, sell, or rent a property.

Katarzyna · 1 October 2025

★★★★★ 2/5

Trustpilot

Reeds rain.

Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.

Mohammed · 16 May 2026

★★★★★ 5/5

Trustpilot

What a great Team at Reeds Rains…

What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!

Wayne · 14 September 2026

★★★★★ 5/5

Trustpilot

Little Sutton Branch were all fantastic

Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house

Elli · 17 December 2025

★★★★★ 1/5

Trustpilot

Incompetent Management Service for letting a property

The Management Service received from Reeds Rains in Acomb, York was dishonest, negligible and incompetent leading to significant deterioration in my rental property that they were supposedly managing.The Facilities Manager obtained quotes from contractors for works that were not needed or justified. When I asked why some of the works were needed, she didn't know! She was rude, had no manners, constantly speaking over me and contractors went into my property without my consent and replaced taps that were in perfectly working order and not defective whilst not fixing the problem they had been sent to fix which was a long standing leak under the sink for over 3 months!The Lettings manager did not respond nor carry out any inspections despite desperate pleas from myself about additional people living in my property and wrecking the house. They did nothing and in the end, it cost me more money to put my property back up to standard. They were however, more than happy to take the monthly service charge, please don't use this service, it is unprofessional and incompetent.

Shamim · 2 January 2025

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.

Zahid · 11 March 2023

★★★★★ 5/5

Trustpilot

Reeds Rain sold my property very…

Reeds Rain sold my property very quickly, always keep me informed. Would definitely recommend using Reeds Rain I had no issues at all. Deborah from the Durham branch was absolutely fantastic.

Claire · 27 August 2026

★★★★★ 1/5

Trustpilot

Andrea Snook

Andrea Snook - Dinnington South Yorkshire - no stars in relation to handling the sale of property for my father and I. I hold Lasting Power of Attorney and even though I produced documentation evidence, my request to halt the sale, due to my own ill health was ignored. I'd been handling ALL matters in relation to the sale of my Father's property. I was told by the above named 'we'll complete paperwork for your father'. These are LEGAL DOCUMENT. My father is in his eighties and cannot read and understand the written word on such documentation without a full explanation and understanding of what he is signing - which I was providing for him.

Nicola · 28 April 2026

★★★★★ 5/5

Trustpilot

The Team at Reeds Rains Didsbury offer an Excellent Service

The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.

Customer · 12 January 2023

★★★★★ 1/5

Trustpilot

It’s all about the buyers, stuff the paying customer!!

I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.

Graham · 3 January 2023

★★★★★ 5/5

Trustpilot

Reeds rains have been excellent…

Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….

Jason · 22 May 2026

★★★★★ 5/5

Trustpilot

Great Service.

All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.

Craig · 14 May 2026

★★★★★ 5/5

Trustpilot

Really quick sale

Really quick sale. Valuation spot on. We were kept informed throughout the process. Steve well informed of current market conditions in the area. Matt amenable and friendly. Adele did lots of chasing on our behalf. No complaints from us.

Mr · 19 June 2026

★★★★★ 1/5

Google

If you are thinking of using this outfit to manage your rental property... Please do yourself a big favour and go somewhere else. Throughout our 18 month term the whole experience caused nothing but stress and upset brought on by the inability to manage just about everything. The tenant regularly and blatantly breeched his tenancy agreement throughout the rental period with no intervention from Reeds Rains whatsoever ... No verbal warnings let alone written ones. Had we not overseen most of the legalities pertinent to this field ...we would have been left totally in the cold by this shambolic operation that dares to call itself professional. The only thing they were really good at ..was taking our fee every month... To be avoided.

Yoda · 19 June 2025

★★★★★ 5/5

Trustpilot

Great company, Martin was amazing and really made…

Martin was amazing and really made selling my property seemless. Great advise and support enabled the house to be sold within 2 weeks.

Wayne · 17 June 2026

★★★★★ 5/5

Trustpilot

Our house was sold very quickly but…

Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.

MRS · 10 October 2024

★★★★★ 1/5

Trustpilot

Yet again nothing done to sort my issue going on since MAY

Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away

Katie · 17 October 2022

★★★★★ 5/5

Trustpilot

Fantastic Service and Very Helpful Agents

We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming.

FD · 26 August 2026

★★★★★ 1/5

Trustpilot

If you want to waste your time on the…

If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.

Anon · 4 January 2024