Trusted Agent profile · North Yorkshire
★★★★★
682 reviews across 3 platforms
1 High Street, Skipton, BD23 1AJ, North Yorkshire, BD23 1AJ
Hunters's office in North Yorkshire, at 1 High Street, is rated 2.7 out of 5 across 682 reviews on three platforms, including 121 Google reviews rated 4.8.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an exceptional experience working…
I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient.
1/5
TrustpilotAwful experience
Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
5/5
GoogleGreat service from Andrew, Melanie and team at Hunters throughout our sale. Always at hand to take any calls, and quick to let us know if there were any progress updates or things needing our attention. All in all a nice smooth, and stress free, process from start to finish. We'd certainly recommend them, A*.
Thank you Dave for your comments. It was a pleasure selling for you both and hope to see you around town in the future. Good luck also with the new home purchase.
5/5
GoogleWe cannot praise Hunters highly enough, right from the initial meeting Andrew and the whole team gave us a friendly and professional service. Their 360 virtual viewing tour was most beneficial, with many prospective viewers/purchasers commenting on it. We had a really good rapport with the staff, especially Melanie, who was first class with feedback from the viewings.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Stuart and Sharon. This of course was the second time we have sold a property for you and we very much appreciate the repeat business and your review comments. All the very best for the future and do pop in when you are passing.
1/5
TrustpilotI have just bought a house where the…
I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.
1/5
TrustpilotHunters Baldock as letting agents…
Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.
1/5
TrustpilotI phoned up a interest in a property…
I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage
1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
5/5
GoogleFrom the start and the first meeting with Andrew, we have received nothing but pure helpfulness throughout the selling process. We had been recommended by a colleague. Andrew gave us a good valuation compared to other local companies which we achieved with our sale. The Hunters 360 Virtual Viewing Tour showed off our property to potential buyers. Thank you to all the team at Hunters.
Thank Debbie...good to know that we are still setting the bar with regard to marketing, valuations and performance. We try and provide 100% from start to finish.
5/5
GoogleHighly recommend. Hunters in Skipton is a very professional estate agents, which became apparent when we attempted to buy through a different local agent. The difference in approach and professionalism was stark. Andrew and his team were easy to get hold of (often working outside of their usual hours), quick to answer any questions/sort enquiries, proficient and reliable. I'd certainly use them again for selling my property.
It was a pleasure from the start, we thoroughly enjoyed the business relationship and we sold next door also within a week, on the back of selling your property. Happy New Home to you both.
5/5
GoogleWe are very pleased with the service with special mention to the 360 Virtual reality Viewing Tour which meant that when people viewed they already had a strong sense of our home. The service showing the property was next to none. Big shout out to Mel for her professionalism and skill.
Thanky you Jayne for taking the time to post a review. It means so much to our family run business and Mel is as you say, exceptional when it comes to customer / viewing service. We wish you all the very best in your new home in The Dales.
5/5
GoogleIt’s been an absolute pleasure selling our house with Hunters Skipton. Andrew and all the team are honest, professional and really approachable. From the initial valuation, right through to successful completion, they have made the whole process so simple and straightforward. Their local market knowledge and expert advice have been invaluable in helping us to sell our home quickly and efficiently. Their marketing of the property, in particular the 360 tour technology, was fantastic and really helped to bring in potential buyers. I would have no hesitation in recommending Hunters Skipton to anyone selling their property in the area. A truly 5 star service. Thanks again for all your help.
Wow thank you so much Laura & Frank for your lovely review. All the very best to you and the little one in your new country.
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
TrustpilotDo not use for rentals
Do not use for rentals. There is a cost of living crisis of which this company is taking advantage of it with overvalued properties and fees. I paid a holding fee which equates to one weeks rent whilst going through necessary checks. I was truthful that I had a little adverse credit from over 5 years ago but I had an amazing reference from my current landlord of 10 years (of which they knew him as he uses them for some of his properties) plus a steady job. It was taking this agent over a week to get back to me about anything, never returned calls and I was growing concerned. Unbeknown to me, if you also don’t earn three times the rent of the property, you will also fail their checks as they will deem you unable to afford payments. I tried arguing that I could afford it because even after rent, I still had over £1k left and it’s a little unfair to set such judgments on people. They even agreed that they knew I could afford it but it wasn’t up to them but down to their policies etc. I couldn’t get a guarantor which prompted them to say didn’t I have a partner who could move in to bump up the financial figures or guarantor me. Therefore I ended up losing my ‘holding fee’ which is a considerate sum and if this company does this to 10 people a week, they are making a packet for nothing. What gives them The right to put people over a barrel like this?!!! It’s extortion!!! Especially with the current climate and people needing homes and struggling with increasing prices of food, gas and electric. A house is a necessity, people need to live and be safe but this agent seems to be very discriminatory and setting unrealistic benchmarks.
1/5
TrustpilotI would never ever used this Company…
I would never ever used this Company again. They failed to tell my tennent I was selling up, because of mortgage increases, I even even emailed them. Heard nothing so I assumed they had told the tennent. Two months later when I thought I'd have my property back, they told me they hadn't told the tennent. Also the tennent flooded my bathroom and cost me £2000 to fix!
5/5
GoogleWe would recommend Hunters Skipton without hesitation. Andrew and the team are professional, friendly, efficient and always keep you up to date with progress. It was good to deal with an independently owned family business.
That's great to hear Heather. We do put the hours in, and our customer is always our main priority. It has been a pleasure and we wish you and David all the very best for the future.
5/5
TrustpilotProfessional Friendly service
Having sold several properties in the past, the service I have received from Emma Bell in Annan Dumfries and Galloway has been exceptional. With her 20 years experience in marketing properties, I found her advice and professionalism second to none.Very friendly, fully informed and as passionate as I am about my property.Her examples of similar properties was really helpful.
4/5
TrustpilotHunters Estate - Demi May
Demi May was my first point of contact who communicated effectively and efficiently between me, the buyer, and the seller. Demi was amiable, astute listener and professional in the way she facilitated the next steps of the purchasing process. Her effective communication skills enabled me to secure multiple viewings with ease. I would strongly recommend Demi May to any company who is looking to appoint someone reliable, kind and proactive. Indi
5/5
GoogleQuick responses from polite and competent staff. Easy to make viewing appointments, simple to use and thorough 360° video tour. All in, it was stress free and professional.
Peter & Michelle, it has been a pleasure. We don't just work for the vendors, but also for the buyers. We try to make the whole experience as stress free as possible, and are delighted that we helped you on your journey.
5/5
TrustpilotI had an outstanding experience working…
I had an outstanding experience working with Gary as my estate agent. From the very beginning, he was professional, approachable, and incredibly knowledgeable about the market. He took the time to understand my needs and guided me through every step of the process with clarity and patience.
5/5
TrustpilotThe Amazing Sandra
I had a viewing in windmill road gillingham on saturday I was early for my appointment and greeted by sandra. I have had lots of viewings with other estate agents recently but sandra was def the best. Her professionalism was amazing she was very honest which is rare for most estate agents :) and she knew everything about each room before we stepped in it. Sandra's knowledge of the area was great regarding parking near by facilities. Clearly she did her research before the viewing. I feel she is a real credit to the company and everybody should learn from her how to conduct a viewing in a professional way. She should be the face of customer experience for the whole industry not just hunters. I understand this is a sales environment and results won't always reflect how good or valuable a person is but hunters def should invest in this one for long term as the old saying goes people buy from people. Thank you so much Sandra :)
5/5
TrustpilotMy brother and I contacted Hunters…
My brother and I contacted Hunters recently in relation to a 6 bedroom detached house with extensive parking & gardens in Buntingford Hertfordshire. We arranged an appointment with their employee Laura. My brother and I were so impressed by Laura from our first meeting in relation to her knowledge of lettings. She proved herself to be highly efficient and courteous during the following week and arranged all the certification, photos & floor plans for the letting with the individual contractors and in addition to providing us with beautiful Client brochures posted it on Rightmove within a very short time scale. I would highly recommend Laura and Hunters.
5/5
GoogleOver the years we have had many problems with misdirected mail as we live in a property with a very similar address to one being sold by Hunters in Skipton. When an expected item of post did not turn up, the Skipton staff were most helpful in arranging for someone to visit the empty property and look for any errant mail. Their service was so swift and obliging that we will not hesitate to contact Hunters for a valuation when we eventually feel it is time to downsize.
Glad to be of help Mr Harris. Anytime.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's North Yorkshire office has 682 reviews across three platforms: 121 on Google, 1 on Yell (across the whole business), 560 on Trustpilot (across the whole business).
Hunters Skipton is rated 2.7 out of 5 across all 682 reviews, and 4.8 out of 5 on Google from 121 reviews.
Hunters Skipton, 1 High Street, Skipton, BD23 1AJ, North Yorkshire, BD23 1AJ.
