Hunters Selby reviews in North Yorkshire

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agents

Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear

Scott · 16 September 2024

★★★★★ 1/5

Trustpilot

Hunters

Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.

Ali · 13 July 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs. The worst of the worst!

Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!

Alexandra · 28 September 2024

★★★★★ 5/5

Google

We put our property on the market in August 2014, we chose Hunters over the other estate agents because we really believed in what Rebekah said. Our house sold in October 2014 and although we were stressed the staff at Hunters in Selby were fantastic at keeping us calm, the race to exchange and move finally ended in January! One of our first pieces of non redirected post was a lovely card from the staff at Hunters Selby. If your thinking of selling then I would have no hesitation in recommending Hunters Selby to market your property for you.

Rebecca · 26 October 2015

★★★★★ 5/5

Google

Fantastic experience from offer to completion of our sale. Very good communication and very pleasant to deal with. Would recommend.

Stuart · 1 September 2025

★★★★★ 4/5

Google

I put an offer on a house with hunters and James kept me well informed throughout. Friendly very polite and straight to the point no fuss.

Tanya · 10 January 2023

★★★★★ 1/5

Trustpilot

If I could give zero stars or negative

If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.

Josie · 6 September 2024

★★★★★ 1/5

Trustpilot

I had Terrible Experience, Avoid at All Costs

I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.

Abbz · 13 April 2025

★★★★★ 1/5

Trustpilot

My daughter rents through hunters and…

My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters

Mrs · 19 March 2025

★★★★★ 5/5

Google

Hunters (Selby) were superb! They managed to sell our property (after 3 other local agents had failed) and worked to ensure that the sale happened despite 6 months of delays elsewhere in the chain. Their communication was especially good: they kept us informed and were quick/helpful in answering questions. Many thanks to the whole team:, especially Rebekah for initial set-up, James for viewing, and Lisa for post-offer liaison (and everything else). Cannot recommend too highly!

Sue · 25 October 2019

★★★★★ 1/5

Trustpilot

Poor customer service

My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.

Ethan · 28 August 2024

★★★★★ 5/5

Google

From start to finish we had a great experience while dealing with Hunters estate agents. A particular thanks to Lisa Duncan who was always on hand to keep us updated with progress through the full process. Thanks again!PositiveResponsiveness, Professionalism

Joe · 23 December 2020

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 5/5

Google

Excellent customer service from the initial meeting and throughout the whole sale process. Rebekah was extremely professional and her staff are friendly, efficient and knowledgeable. My house was sold quickly with no complications and I’d have no hesitation recommending Hunters at Selby.

Chris · 25 October 2019

★★★★★ 1/5

Trustpilot

Very unprofessional and rude agents

Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.

GRT · 22 November 2025

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

A fantastic experience from start to finish. Super friendly and knowledgeable staff who went above and beyond to help us out. Kettle is always on for you. Thank you, highly recommended.PositiveResponsiveness, Quality, Professionalism

Mark · 24 October 2021

★★★★★ 5/5

Google

Lisa & James were both friendly and helpful throughout the sale if my mums bungalow. Everything was delt with quickly and professionally never had such a smooth sale before. Would highly recommend them.PositiveProfessionalism

Ju · 24 October 2021

★★★★★ 5/5

Trustpilot

We had the agent Beth Allan

We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!

Carla · 6 February 2026

★★★★★ 1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

★★★★★ 5/5

Google

Would like to say a massive thank you to Lisa and James. Service has been first rate from start to finish even through a difficult time for me. Thanks again ClairePositiveProfessionalism

Claire · 10 January 2022

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 5/5

Google

Well both me and my wife have been looking to move to North Yorkshire for quite a while and have viewed numerous property’s in the Selby area which have all been presented by Hunters. Both James and Lisa have been amazing when viewing and the level of service is outstanding. We have never had such a quality of service with any organisation or business in my lifetime and im so thankful for the updates during house moving during this pandemic.. Thanks again Hunters you should be very proud.PositiveResponsiveness, Professionalism

Marc · 24 October 2021

★★★★★ 5/5

Google

Honestly can't recommend Hunters in Selby enough, everyone there works so hard to make sure you get the best experience possible. This was the first time I have been buying and selling at the same time, and they couldn't have made it easier for me. Rebekah, James and Lisa all were there when I had any questions or needed help with anything. I would definitely use them again and recommend them to anyone looking for an estate agent. You definitely get the extra customer service that you need. All absolutely lovely and professional. Thank you to the whole team! Tara PhillipsPositiveResponsiveness, Quality, Professionalism, Value

Tara · 24 October 2021