Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
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1/5
FacebookI would never recommend this Company to let a property out. Emma Kerrywood Head of Lettings washes her hands of landlords with crooks which have gained access to landlords homes due to the poor referencing undertaken by Homelet, the company Dacre Son & Hartley use to reference tenants. Use at your peril.
Loretta Β· 2 August 2019
Agent replied Β· 27 November 2025
We are very disappointed to hear your feedback whilst letting your property with us. We pride ourselves on delivering the highest service to our customers and we are confident in the service that Homelet provides. As you know the letting of your property was on a let only agreement with Dacres and the checks were done some time ago with problems arising after the initial tenancy period. Your tenant passed these necessary reference checks. As soon as we were made aware of your concerns regarding the tenant, we raised your complaint with Homelet who investigated and found no issues with the checks they had processed. Our Head of Residential Lettings and Property Management has been in regular contact with yourself and has twice arranged to meet with you to discuss your concerns. If you wish to meet and discuss this in person please do not hesitate to contact us.
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5/5
GoogleJust wanted to say a big THANK YOU, especially to Anita for your help and support with the purchase of our lovely new home. We love it! We would definitely recommend Dacre Son & Hartley 100%
Janet Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for your recommendation and for taking the time to leave such a wonderful review for our Knaresborough team!
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5/5
TrustpilotAmazing professional service
Absolutely blown away with your amazing service. Seamless from start to finish. I did review the other local estate agents but very impressed with Dacres.
Carole Β· 30 March 2025
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4/5
GoogleWebsite easy to use and presented the houses I wanted to view once the filters had been placed on
Mike's Β· 23 October 2023
Agent replied Β· 11 December 2024
That's great to hear, thank you for providing this feedback. We're glad you had a great online experience.
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5/5
GoogleThe whole team were so helpful, and got us over the line. Would use Dacre again. Thank you.
Michelle Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your lovely review! We are please you were happy with the service and we would be more than happy to help you again in the future.
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5/5
GoogleVery professional, easy to talk to I would recommend them to anyone.
Micky Β· 27 December 2023
Agent replied Β· 22 October 2024
Thank you so much for your recommendation and 5 star review!
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5/5
GoogleExcellent service provided
William Β· 25 February 2024
Agent replied Β· 22 October 2024
Thank you for your 5 star review!
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5/5
GoogleWe will recommend this caring and professional team as absolutely first rate. Despite several unexpected twists and turns we were assisted from beginning to end by people who knew their job and really wanted the customer experience to be as smooth as possible. Well done and thank you so much π! β¦
Mike Β· 23 October 2022
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1/5
FacebookLet down by last minute effective cancellation of valuation due to Dacres double booking and not really given another option. Could not recommend.
Steve Β· 10 July 2021
Agent replied Β· 27 November 2025
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1/5
FacebookI used dacres to sell my house. My solicitor paid their bill the day it was provided but I was shocked to receive intimidating emails from them threatening legal action because THEY had fraudulently forgotten/did not add the VAT. I lost money getting funds from long term investments because of their incompetence.
Mark Β· 24 November 2020
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5/5
GoogleGood service prompt and efficient throughout.
Richard Β· 23 October 2022
Agent replied Β· 22 October 2024
Thank you for taking the time to leave this five star review for our Knaresborough team. We are delighted you were so happy with the service!
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1/5
TrustpilotWhere do I begin with this sly estateβ¦
Where do I begin with this sly estate agent?
Danni Β· 25 April 2022
Agent replied Β· 19 March 2026
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our clientβs best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bankβs interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our clientβs, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
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5/5
TrustpilotGreat service
We used Dacre Son & Hartley in Knaresborough for both a property sale and purchase
Sue Β· 25 March 2021
Agent replied Β· 28 October 2024
Thank you so much for your five star positive review. It was a pleasure to act for you on both your purchase and your sale and we wish you all the best in your new home.
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5/5
GoogleThey sold us our house cause they showed it to us with out request.
Armisis Β· 24 October 2019
Agent replied Β· 22 October 2024
Thank you for this lovely five star review!
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5/5
TrustpilotPerfect experience
I phoned Dacre son & Hartley to view a property in Giggleswick, it was a pleasure to speak to a helpful, knowledgeable person.
Sarah Β· 15 May 2023
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1/5
TrustpilotDon't make the same mistake 15 others did?
Dacre, Son & Hartley a firm:
Sam Β· 4 December 2023
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1/5
FacebookBad communication, false advertising.
Tracey Β· 23 April 2021
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5/5
GoogleRating only, no written review.
Hilary Β· 23 October 2023
Agent replied Β· 22 October 2024
Thank you for your 5 star review!
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1/5
GoogleNot used
Sandra Β· 23 October 2022
Agent replied Β· 22 October 2024
Hello Sandra. We have checked our database and don't have your details on our system at Knaresborough. Please could you contact us directly so we can get more details in order to discuss further and resolve any issues you may have. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.