Dacre Son & Hartley Knaresborough reviews

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 5/5

Google

I recently sold my property and the Estate Agent of choice was Dacres in Knaresborough. Almost immediately an agent came to my house and did all the necessary administration and within a very short time my house was on the market. A day later I had 3 viewings and my house sold almost immediately. Throughout the process Harriet (Dacres) kept me abreast of everything and regularly just checked in to let me know if there hadn’t been any changes which provided reassurance that she was managing my move and invested. She had a wonderful demeanour and helped make light of the move which as we know is one of the most stressful life events you can experience - so thank you and well done.

Steve · 5 April 2025

★★★★★ 5/5

Google

From start to finish Dacre, Son & Hartley were brilliant, always kept up to date with the sale. They chased any issues with potential buyers and found the right purchaser for a speedy sale. I've used "dreaded" Esate Agents in the past but with D, S & H ive had no issues whatsoever. Would highly recommend to anyone. 5 stars plus

Russell · 26 October 2025

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

Harriet at the Knaresborough office of Dacres worked so hard and proactively with me to make the sale process as efficient and stress free as possible. I can’t praise her enough for her thoughtful professionalism throughout.

Jo · 19 July 2025

★★★★★ 5/5

Google

We have used Dacres twice for sales of houses in Knaresborough, and both times we have been very pleased with their attentive approach. Although very many sales result from an initial contact via the internet, we felt it was important to have a local presence. Nick's valuation was realistic, and Anita dealt with us throughout in a sympathetic manner, always willing to keep the momentum of what is inevitably a frustrating process for both sellers and purchasers. A professional and effective team. Thanks a lot!

Conrad · 23 October 2022

★★★★★ 5/5

Google

I would definitely recommend Dacre Son and Hartley. They provided excellent advice every step of the way with a friendly and personal touch. They ensured that the process ran smoothly, even if you have no experience of selling a house. The photographs they provided of the house were excellent and it is an easy decision to give them five stars.

Lisa · 26 March 2024

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 5/5

Google

I would like to thank Nick and Anita for there help and professionalism in dealing the sale of my property. Help all along the way and would highly recommend Dacre's team at Knaresborough to anyone looking to sell their property in the area. Mike Hudson

Mike · 23 October 2023

★★★★★ 5/5

Google

My wife and I bought a house with the help of the Knaresborough branch of Dacre, Son & Hartley. We were competely new to the area and the staff were friendly, approachable, and professional. Their local knowledge was exremely helpful. We would not hesitate to use them again.

Stephen · 25 April 2024

★★★★★ 4/5

Google

Nick and Anita were always helpful and professional during our sale, particularly at the end when things went wrong it was good to be able to call and chat to them for help and advice as to what to do.

Marie · 23 October 2023

★★★★★ 5/5

Google

Thank you for handling the sale of our property, from handling the viewings with our timing constraints, to the push required at the end to get it across the line. Very much appreciated the liaison between the parties involved. Happily recommended.

Linda · 24 July 2024

★★★★★ 1/5

Facebook

DO NOT RENT HERE. Dacre and Sons will not honour theIR word, nor treat you like human being. my tenancy was due to end during lockdown, and dispute a verbal contract that I would only pay for the days I was on the property, as soon as I was out, they claimed "normal practice is to give a month's notice so you will have to pay a full months rent" Normal practice?! They have zero compassion, and see you as nothing more than a bank account to bleed dry. everyone else in the UK right now is banding together and helping out their friends and neighbors. but Dacre? no they do nothing but try and get more money out of you and use a pandemic as an excuse. shame on you. DO NOT TRUST THIS ESTATE AGENTS.

Dave · 26 May 2020

★★★★★ 5/5

Google

I have sold my home twice with Dacres in Knaresborough. Nick, Gail and the team had a considered and professional approach and I would recommend the firm to family and friends.

Emma · 24 October 2018

★★★★★ 5/5

Facebook

Dacres were the agent on the house we were purchasing and although they weren’t technically acting for us they really went above and beyond to help us complete the purchase in some quite tricky circumstances. Thanks to Kelly, Martina and Jayne.

Imogen · 18 February 2023

★★★★★ 1/5

Trustpilot

Poor Customer Service

Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!

Kash · 2 February 2022

★★★★★ 5/5

Google

Impeccable service and friendly time-served staff who know the market and the area very well !

Jason · 10 December 2024

★★★★★ 5/5

Google

Judged the top end market price perfectly and faultless buyer and seller communications throughout the process

Jayne · 10 November 2024

★★★★★ 5/5

Trustpilot

My mum recently passed away and we had…

My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.

Lynne · 30 June 2021

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties.

GCP · 6 July 2025

★★★★★ 5/5

Google

I would highly recommend dacres Knaresborough to anyone, they have all been amazing and kept me up to date with the sale of my property. Thank you for providing a brilliant service!

Jenny · 15 March 2025

★★★★★ 5/5

Trustpilot

Great response to my concern.

I recently put a review on here regarding a staff member Anita.

Dave · 1 August 2024

★★★★★ 5/5

Google

Highly recommended - Harriet helped us secure our new family home. She was attentive , great communication and supportive during the full process Highly recommended!

A · 22 April 2025