Trusted Agent profile · North Yorkshire
★★★★★
101 reviews across 2 platforms
Westfields, Kirkbymoorside, North Yorkshire, YO62 6AG
Countryside Homes Yorkshire's office in North Yorkshire, at Westfields, is rated 4.4 out of 5 across 101 reviews on two platforms, including 8 Google reviews rated 4.4.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotWe purchased a new build in Brookfield…
We purchased a new build in Brookfield Estate and from the sales team and builders, Michelle, Phil & Paul were so accommodating on every aspect of the build from start to finish, the new home is extremely warm in these cold months, thankyou from Mike and Amanda
5/5
TrustpilotCountryside home is the very best 👌very…
Countryside home is the very best 👌very professional and a great developer
Hi Fayokemi, We're happy you had such a positive experience with our countryside homes. We appreciate your recognition of our professionalism. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSo far very effective and efficient…
So far very effective and efficient friendly service
Hi Kelly , We're happy to hear that you had a friendly and efficient experience. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery Helpful Staff
Very Helpful Staff, courteous, polite and friendly.
Hi Alan, We are happy to hear that our staff was helpful, courteous, and friendly! We appreciate you taking the time to leave us this great feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotWe thought the lady who showed us round…
We thought the lady who showed us round was very helpful and informative
5/5
TrustpilotVery good service
Very good service - positive but objective.
Hi Ivan, We appreciate your positive and objective feedback. We are happy to hear that you had a very good experience with our service. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotStarting our first home journey with…
Starting our first home journey with countryside was a bliss. They made the process smoother and understood all our questions. Very happy that I choose them to buy my first home.
1/5
TrustpilotAppalling service, worst ever experience with a house builder
Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.
1/5
TrustpilotI would love nothing more than to be…
I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.
5/5
TrustpilotVery Helpful Sales Team
Sales team were very friendly, approachable, knowledgeable and helpful - did not feel pressured etc. and did what they could to be helpful - excellent experiance
5/5
TrustpilotWe’ve had a very positive experience… Thank you Ben, Bradley and team.
We’ve had a very positive experience with Countryside Homes at Tattenhoe Park.
5/5
TrustpilotExcellent Service and support.
Friendly, knowledgeable, and supportive team.
5/5
TrustpilotGreat service
Had a great experience buying a new build from countryside homes. Justine at calico grove was really nice and always helped us with anything we needed. Really happy with our home and the services we received.
5/5
TrustpilotDealing with countryside was one of my…
Dealing with countryside was one of my best experiences ever.
5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
1/5
TrustpilotI will never buy another home from Countryside.
Poor build quality and the worst customer care team I have ever had the misfortune to come across.
1/5
GoogleEntrance to estate and past show house very narrow, speed humps no signs posted and hard to see at night.
5/5
TrustpilotVery helpful team
Rating only, no written review.
Hi Natasha, Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful! Kind Rgeards, Sarah Countryside Homes
1/5
TrustpilotAvoid Countryside Fletton Folly, Poor Quality Homes and Extremely Disappointing Customer Service
Hello everyone,
Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have described and the frustration this has clearly caused you and your family. We aim to deliver both high-quality homes and a positive customer experience, so it is disappointing to read that your expectations were not met in several areas, including the condition of the property upon move-in, the garden works, and the handling of subsequent concerns. We understand how important it is that agreed works, such as cleaning, landscaping, and installation services, are completed prior to a customer moving in, and we regret that this appears not to have been the case. We also take concerns regarding mould and safety within the property very seriously, and we are sorry that you felt your concerns were not handled appropriately or with the level of support you needed at the time. We appreciate you bringing these matters to our attention, including the issue in the garden that resulted in an accident, and we apologise that you had to pursue this more than once before it was resolved. Your feedback highlights areas where we need to improve, particularly around communication, aftercare, and delivering on commitments. This is not the standard of service we strive to provide. Thank you again for your feedback Kind Regards, Sarah Countryside Homes
5/5
Trustpilotvery lovely team
Rating only, no written review.
Hi Toyeeb, Thank you for taking the time to leave us a review, we are glad our team was lovely! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCustomer service great
Rating only, no written review.
Hi Peijie, We are glad to hear you found the customer service great! Thank you for taking the time to leave us a review! Kind Regards Sarah Countryside Homes
5/5
TrustpilotSam who showed me around was a top guy
Rating only, no written review.
Hi Ian, We're happy you had a great experience. We appreciate your positive feedback and thank you for your time. Kind Regards, Sarah Countryside Homes
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Countryside Homes Yorkshire's North Yorkshire office has 101 reviews across two platforms: 8 on Google, 93 on Trustpilot (across the whole business).
Countryside Homes Yorkshire North Yorkshire is rated 4.4 out of 5 across all 101 reviews, and 4.4 out of 5 on Google from 8 reviews.
Countryside Homes Yorkshire North Yorkshire, Westfields, Kirkbymoorside, North Yorkshire, YO62 6AG.
