Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilothonestly had such a great experience…
honestly had such a great experience buying our house with countryside homes! mostly down to how amazing the team at Foxrush Walk have been. Danielle in the office is an absolute star! we had a nightmare with the chain from selling our old house, but Danielle went completely above and beyond to help us through it. she was always on the ball, super responsive and did so much chasing behind the scenes to keep the sale moving and support us! Also would like to mention Karl on site has been just as brilliant too! nothing has ever been too much trouble for him and he’s sorted any build questions we had so quickly. This is our second new build home and these two have made the whole thing a breeze! couldn’t recommend them enough!
Georgia · 18 May 2026
Agent replied · 3 June 2026
Hi Georgia,
We are so pleased to hear about your excellent experience with us, especially the support you received during your home-buying journey. It is wonderful to know our team made the process so smooth for you. Thank you for your kind words!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExcellent, highly recommend
I bought a house from Countryside Homes. Right from the beginning, it was obvious that the service was tailored to my requirements with complete understanding of my circumstances. I fully appreciate the effort of Ashton Wylie for her excellent communication, active and proactive role and great organisation skills. She explained all what I need to know in a clear way. This purchase would have been a lot more difficult without Ashton. Sam is a perfetionist and his home demonstration was excellent. Matt Newman is competent and professional.
Abdu · 8 May 2026
Agent replied · 3 June 2026
Hi Abdu,
We're happy to hear that your home-buying experience was tailored to your needs. We appreciate your recognition of the team's communication, proactive role, and organizational skills. We are glad the home demonstration was excellent and that you found our team members competent and professional. Thank you for your positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotWe viewed Milby Meadows and was greeted…
We viewed Milby Meadows and was greeted and attended to by Alan. Alan was friendly, helpful and really knowledgable about the site and about the future plans which helped us when discussing whether to proceed. I really liked how Alan wasn’t a ‘pushy’ sales advisor which we have experienced at other properties we’ve visited.
Chelsea · 31 May 2026
Agent replied · 3 June 2026
Hi Chelsea,
We are so pleased to hear about your positive experience and that our team provided helpful, non-pressured assistance. We appreciate your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAmazing
I went through the process with Karen Kelly at Beaulieu park and she really was amazing. Karen went through every detail of the property and allowed me to ask any questions. She has been great at keeping me up to date with what is happening and getting things moving as quickly as possible.
Rosie · 16 February 2026
Agent replied · 23 February 2026
Hi Rosie,
We're happy to hear that your experience was amazing. It's great to know that you felt supported with clear communication and attention to detail. Thank you for your positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotClaire and Steve at countryside were…
Claire and Steve at countryside were really great and gave us all the help we needed. We’r very happy with our property and any problem we had has been addressed quickly. Would recommend Countryside 100%. Especially Westcombe Park.
Dena · 27 May 2026
Agent replied · 3 June 2026
Hi Dena jessop,
We're so pleased to hear about your positive experience and that we could assist you. Your recommendation means a lot to us!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotReally happy and excited
Really happy and excited. The ladies at coppicehill have been great. Tamzin and Lyudmila are so helpful and informative. It’s not been all plain sailing but I’ve been informed all the way through. Got to meet Paul from the site team and he has reassured us that the team would sort out the snags and get them sorted. Looks like a great team and very customer focused. Well done on the finish of our new home … can’t wait to compete.
Donna · 2 June 2026
Agent replied · 3 June 2026
Hi Donna,
We are so happy to hear about your positive experience with our team and the finish of your new home. It is wonderful to know our colleagues were helpful and informative throughout the process. We appreciate your kind words and look forward to your completion!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotPerfect Experience with Countryside Homes…
Our experience with Countryside Homes at Alvaredus at Fairham, Clifton has been truly exceptional, and that is largely thanks to Mora Sheard. She is an incredibly kind and professional consultant who made our journey feel seamless.
Sibi · 25 April 2026
Agent replied · 3 June 2026
Hi Sibi,
We're happy to hear that you had such a positive experience. It's wonderful to know that our consultant's support and dedication made your journey seamless. We appreciate your kind words and are grateful for your feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotI have to say this ,our sales…
I have to say this ,our sales consultant Corinne Hunt was very approachable and she had immense patience to listen to what exactly we needed and clarified all the doubts .It was a great service .
Meera · 12 April 2026
Agent replied · 3 June 2026
Hi Meera,
We're happy to hear that our consultant was approachable and patient, clarifying your needs. It is great to know you had a positive experience. Thank you for your feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotDanielle was great from start to…
Danielle was great from start to finish. We always knew where she was, and always at the end of the phone. Very helpful before, during and after purchase.
Jamie · 29 May 2026
Agent replied · 3 June 2026
Hi Jamie Ellison,
We're so happy to hear about your positive experience! We appreciate you sharing your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotWonderful experience
Lorraine and Jen were so fantastic in their approach; gave solid advice, were communicative and wanted the best outcome for us as a family; leading to us happily purchasing a new home.
Heather · 27 April 2026
Agent replied · 3 June 2026
Hi Heather,
We're so happy to hear that the advice and communication helped you find the perfect home for your family. Thank you for sharing your positive experience!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotFantastic Customer Service experience
I rang to enquire about the new housing development near me. Although the development isn't completed Rod was really helpful. The customer service is excellent.
MRS · 15 May 2026
Agent replied · 3 June 2026
Hi MRS DEBRA SCAIFE,
We're so happy to hear about your positive experience with our customer service! We appreciate you taking the time to share your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotCountryside Homes Review - First Time Buyers
We’ve had a great experience with Countryside Homes, and Jenny from the sales office has been fantastic throughout the whole process. She was always friendly, helpful, and took the time to explain everything clearly, making the experience much less stressful. Her communication and support really stood out, and nothing ever felt like too much trouble. We’re very grateful for all of Jenny’s help and would highly recommend both her and Countryside Homes.
Alys · 17 May 2026
Agent replied · 3 June 2026
Hi Alys,
We are so pleased to hear about your positive experience and appreciate you sharing your kind words. It means a lot to us that our team provided such excellent support throughout your process. Thank you for your wonderful feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotLinda was provided excellent services…
Linda was provided excellent services for us. She was a really professional sales agent. We felt very good today! Fab!
Chung · 2 May 2026
Agent replied · 3 June 2026
Hi chung yin fong,
We're happy to hear that the services provided were excellent and professional. We appreciate your positive feedback and are glad you felt good! Fab!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotHall Park 👎🏻
Given the poor site planning, the houses opposite us were built three years after we moved in. During the whole construction process, vehicles were parked everywhere, causing a lot of inconvenience to residents. In addition, we often found litter in our front garden. We escalated these issues to customer service many times, but they did not consider them to be a problem.
CS · 29 May 2026
Agent replied · 3 June 2026
Hi CS,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused during the construction period and afterwards.
We understand how disruptive nearby building works can be, particularly when it comes to parking challenges and site management. While construction activity can inevitably cause some temporary inconvenience, we acknowledge that issues such as inconsiderate parking and litter falling short of the standards we aim to uphold, and we apologise if this impacted your day-to-day living.
We are also disappointed to learn that you felt your concerns were not taken seriously when raised with our customer service team. This is not the level of service we strive to provide. We take all reported issues seriously and aim to communicate clearly and consistently throughout any resolution process. We would also note that we have been in regular contact with you, often on a daily basis, to address your concerns and provide updates as matters have progressed.
Your comments regarding changes to agreed actions following inspection are particularly concerning, and we will be reviewing this internally to ensure our processes are fair, transparent, and consistent.
We appreciate that dealing with these matters has taken up your time, and we regret any stress or inconvenience caused as a result. Feedback like yours is important in helping us improve both our site management practices and our customer care approach.
If you are open to it, we would welcome the opportunity to review your case in more detail and continue working towards a resolution.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAngel Countryside Homes
Angel was fantastic - very knowledgeable and accommodating. Thank you so much for being so helpful and for sharing all of the information so clearly.
Camilla · 15 February 2026
Agent replied · 23 February 2026
Hi Camilla,
We are happy to hear that you had such a positive experience! We appreciate you mentioning how helpful and informative the service was. Thank you for your feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Very personal, detailed and patient. Many thanks to Sam for the professional support throughout
Eslam · 27 April 2026
Agent replied · 3 June 2026
Hi Eslam,
We're happy to hear that you had such a great experience. We appreciate your recognition of our team's detailed and patient support. Thank you!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotThe Sales person Karen was absolutely…
The Sales person Karen was absolutely brilliant and helped me decide on going with the home I truly wanted.
Customer · 4 April 2026
Agent replied · 3 June 2026
Hi customer,
We're happy to hear that our team member was so helpful during your decision-making process, and we appreciate your positive feedback so much!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotGreat service
Katie made this experiance of reserving a plot 5*. Her service and knowledge elevated the experiance.
Happy · 8 April 2026
Agent replied · 3 June 2026
Hi Happy customer,
We're happy to hear that the plot reservation experience was a 5-star one. We appreciate your highlighting the service and knowledge provided.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAngel was very helpful
Angel was very helpful, knowledgeable and answered all my questions.
John · 4 May 2026
Agent replied · 3 June 2026
Hi John,
We're happy to hear that our team member was so helpful and informative! We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 4/5
TrustpilotHannah was great
Hannah was great, she was very knowledgeable, polite and welcoming
Laura · 1 May 2026
Agent replied · 3 June 2026
Hi Laura,
We're happy to hear that you found our team member to be knowledgeable, polite, and welcoming. Thank you for your positive feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExcellent Customeř Service
Your sales consultant Ruth is Amaaazing. Always happy to help
Grace · 16 February 2026
Agent replied · 23 February 2026
Hi Grace,
We are happy to hear that you had such a positive experience. Thank you for your wonderful feedback; we appreciate it!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 3/5
TrustpilotLovely home but not a great experience
We worked with two sales reps on site for nearly two years in total, from seeing the site and knowing what house type we wanted, then having to wait until the phase they were on became available, and finally the six months of build.
Gemma · 20 May 2026
Agent replied · 3 June 2026
Hi Gemma,
Thank you for taking the time to provide such detailed feedback. We are pleased to hear your positive comments regarding your home and aspects of your experience, and we will ensure your wider feedback is shared with the relevant teams so that we can continue to improve our service.
If you would like to discuss any of the points raised further, please do not hesitate to contact us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotI have to say that we have had an…
I have to say that we have had an excellent experience working with Jenny in securing our next home, she has been really helpful, knowledgeable , she has listened to our needs and been really outstanding and matching those to a property.
Neil · 9 May 2026
Agent replied · 3 June 2026
Hi Neil Long,
We're so glad to hear about your excellent experience finding your next home. We appreciate you sharing your positive feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotI recently reserved a countryside home…
I recently reserved a countryside home and, so far, my experience has been very positive. Although I haven’t completed the full process yet, everything up to this point has gone smoothly.
Geethumol · 15 April 2026
Agent replied · 3 June 2026
Hi Geethumol,
We're happy to hear that your experience has been positive thus far! It's great to know the reservation process for your countryside home has been smooth. We appreciate your kind words about our sales agent and are glad they were helpful. We look forward to a continued positive journey with you!
Kind Regards,
Sarah
Countryside Homes
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