Carter Jonas Harrogate reviews in North Yorkshire

★★★★★ 5/5

Trustpilot

Excellent service

I instructed Carter Jonas' South Kensington & Knightsbridge office to rent out my mother's flat and manage the tenancy. After some damp issues arose, I had to work closely with the property management team, in particular Lara Thake, to have works done to then re-let the property. Lara was highly efficient and without her we would still be haemorrhaging money and not getting anywhere. Now we have new tenants going in to our newly decorated flat (after only three days on the market) and all damp issues are resolved thanks to Lara and her team.The residential property management team at Carter Jonas are worth their weight in gold and will only get the best possible results for you, whilst ensuring you are looked after, as well as your property. I could not recommend Carter Jonas more.

Katherine · 21 April 2022

★★★★★ 5/5

Trustpilot

House sale

Throughout the sale of my Uncle's house Andrew kept me up to date at all stages of the process. He was diligent, compassionate and got the sale of the house over the line despite a few bumps in the road. I would not hesitate to call on Andrew again in the future.

Jason · 20 June 2024

★★★★★ 2/5

Trustpilot

Agent was polite and well spoken but we…

Agent was polite and well spoken but we were completely misled on a property that we fell in love with. We were not informed that the sewage comprised a cesspit which under current environmental law is illegal. The owner would not take responsibility, provided a fake quote for a septic tank and then the wrong percolation test. We spent £1400 to have it professionally looked into to find that it would cost £23k to put right. We still wanted to go ahead mainly because of the location being close to our grandchildren and the little cottage which we felt was ideal for downsizing. The”pastureland” is waste land and accommodates the overflowing sewage from the house.It is riddled with horsetail , underneath, the owner disclosed later “might be” a mine. We still wanted it! We had offered £20k over the exacting price we had the cash ready and were willing and able to spend out on making good the land. Once the drainage issue was sorted, we arranged a house survey at which point the vendor pulled the plug, he was bullying us into going ahead with solicitor, searches etc before the house survey was done. Our solicitor had firmly advised us not to spend any more money until the house survey was done. I feel Carter Jonas colluded with a cover up, failed to disclose the issues with the sewage and the adjoining land and we now wonder why were we being cornered? A very upsetting experience all in all and a great loss of time and money for us.

Hazel · 15 August 2024

★★★★★ 5/5

Trustpilot

Restored my faith in Estate Agents!

After a long, painful relationship with another agent, Carter Jonas in Fulham Palace Road were a breath of fresh air! Always contactable (even on weekends/bank holidays much to my surprise!), honest (which is a rarity in this game), friendly, with the right level of enthusiasm, easy to talk to and upfront. As a Landlord it is so iimportant to have continuity, I got to know the whole team who were always a delight, happy to answer any questions, quick to respond and most importantly trustworthy. I never felt they were spining a yarn! I'm so happy to be working with Igor, Ana and Zoltan - they have found me lovely tenants so I am a very happy landlord. I really cannot recommend highly enough!

Fatima · 21 February 2022

★★★★★ 5/5

Google

Just completed the sale of our apartment with Carter Jonas. Alex Booth has delivered an excellent personalised service throughout, providing an end-to-end service from market appraisal, marketing strategy, conducted viewings and regular liaison through to completion. This is our second smooth transaction with Alex and we would have no hesitation in recommending him to our friends and family.

Tony · 17 November 2025

★★★★★ 5/5

Trustpilot

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

Hazel · 4 December 2025

★★★★★ 1/5

Google

We bought a property through Carter Jonas last year and have to say we were very disappointed. We dealt with Alex Booth who made the whole process awful. We spent the majority of time chasing him for updates and He was rude, very condescending and obnoxious. Will never buy or sell through these agents again.

Alex · 23 March 2024

★★★★★ 5/5

Trustpilot

Outstanding service in South Kensington & Knightsbridge

We recently let our newly refurbished two bedroom flat with the help of the wonderful team in the South Kensington & Knightsbridge office. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!

Lawbrook · 16 December 2021

★★★★★ 5/5

Trustpilot

Carter Jonas were professional and…

Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.

Abdul · 31 May 2026

★★★★★ 1/5

Trustpilot

rude, very condescending and obnoxious

We bought a property through Carter Jonas (Harrogate branch ) last year and have to say we were very disappointed. We dealt with Alex Booth who made the whole process awful. We spent the majority of time chasing him for updates and He was rude, very condescending and obnoxious.Will never buy or sell through these agents again.

Alex · 19 January 2024

★★★★★ 5/5

Trustpilot

Fulham Branch, Igor Simonov and his team

Any landlord knows how hard it is to find a good estate agent who actually cares about your property and your business. I have been dealing with Fulham branch of Carter Jonas at 361 Fulham Palace Rd for a few years now. Igor Simonov and his team have always offered an outstanding service. Our property has always been let very quickly. Transitions between tenants are seamless, and everybody in Igor's team is prompt, polite and extremely helpful. They really look after their clients' interest.

Sue · 1 November 2021

★★★★★ 5/5

Trustpilot

Barnes team 5* review

Thank you to Charlotte, Aileen and Wayland for their help in selling my late sister's property. This was an emotional time and Charlotte and Aileen were exceptionally kind and understanding which prompted me to select them initially. The whole team remained so throughout with good communication and excellent customer service supporting me to find the right buyer. Would strongly recommend.

C · 3 November 2023

★★★★★ 5/5

Trustpilot

I have recently started renting a…

I have recently started renting a property for which Carter Jonas are the Managing Agents. All of the staff at CJ have been consistently fantastic, right through from from the first viewing (thank you Kate) to the contract negotiations and signing (a great job from Anamaria and Igor) and now the few maintenance items, which are always been solved promptly when raised with CJ (thank you Sayeh). I fully recommend CJ to any owners looking for managing agents and I thank all of the CJ staff who have helped (and continue to help) me.

ROBIN · 22 October 2021

★★★★★ 5/5

Trustpilot

The best!

Carter Jonas were very professional and efficient in the way they managed the whole renting experience, from initial enquiry right through to the end of our contract period.For us, there was no confusing or complicated processes and they were always available and willing to help with any queries we had.Even after we had moved out at the end of our contract, when we had a question they were there and willing to help. Thank you Maddy for helping us!.We really can’t praise them highly enough and would recommend them to anyone thinking of renting. You will not be disappointed.Donald &Tippawan.

Amaom · 13 October 2021

★★★★★ 5/5

Trustpilot

Look no further - you have your estate agent.

Andrew from Carter Jonas has been an exceptional estate agent during the sale. He has communicated well during the process, and nothing seems to be too much trouble.

Timothy · 27 June 2026

★★★★★ 5/5

Trustpilot

Marina Kimpton was exceptionally…

Marina Kimpton was exceptionally professional and kind when we were trying to find a Tenant for our flat in South Kensington. Marina went out of her way to help us and our new Tenant and she is both easy to talk to and efficient. I highly recommend her and her colleagues at Carter Jonas.

Katharine · 19 February 2024

★★★★★ 5/5

Trustpilot

Great experience!

First of all, thank you so much Igor, Anamaria, Sayeh and everyone else at Carter Jonas Bishops Park Fulham! The whole team is such a pleasure to work with! We've been using their services for many years now and have never had any issues. The whole experience of letting has been very smooth, quick and efficient. Igor is very helpful and reliable: every time he managed to find us great tenants and give advise. All information and papers required were always on time. Very clear and transparent communications. We would highly recommend them!

Irina · 19 July 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

A real pleasure to deal with

Having worked with Sally Davies for a number of years, it has been great to know we will carry on getting the same level of service from Carter Jonas going forward. Works order are clear and it is a real pleasure to deal with both Sally and Jessica. Long may it continue :)

Michaela · 29 February 2024

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

Caitlin · 11 June 2021

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 5/5

Trustpilot

Would not hesitate to recommend!

I recently purchased my first home through Carter Jonas Fulham and I had a very positive experience from my first viewing, through to completion.

Alice · 13 July 2026

★★★★★ 5/5

Google

My husband and I highly recommend Alex to anyone in search of a top-tier agent. Working with Alex through our buying process was an absolute pleasure. His professionalism, expertise, and dedication made our experience seamless. Alex will be our first call when the time comes to sell.

Abby · 27 May 2024

★★★★★ 5/5

Trustpilot

Made renting process a dream!

Carter Jonas have been hands down, the best estate agency we’ve ever dealt with. Big thanks to Igor, Ana and Sam who went above and beyond in helping us lease our new flat. Nothing was too much trouble for them and every query was dealt with in a timely and professional manner. They made the process so easy and we will certainly be using them again.

Rebecca · 3 February 2023