Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Bishops Park
Thank you Bishops Park, Fulham Branch. Professional, Prompt and Personable at all times. Leo.. thanks for going beyond the call of duty and also thanks to Wayland and Amanda. They made a stressful time as pleasant as possible.
S · 8 April 2024
Agent replied · 22 October 2024
Hello, thank you for your review. We are delighted to hear that you are so impressed with the service provided to you by Leo and the team in our Bishops Park office. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
GoogleWe just purchased a property through Carter Jonas. Alex Booth helped the transaction go through smoothly, he always answered calls and emails promptly and was able to show us round multiple times at short notice. Would be happy to work together with Àlex again in the future.
James · 24 September 2025
Agent replied · 17 April 2026
Hi James, thank you for your review. We are so pleased to hear that you are so happy with the service provided to you by Alex. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotComplexity overcome by efficiency
We first experienced Carter Jonas when my wife and I were very keen to purchase a bungalow they were advertising in our village . So we commissioned them to sell our house as a condition of a double transaction. As a result, the complications were immense, but their partner Fred, plus all their supporting staff performed wonders in terms of the necessary 4 way communication process and both transactions were successfully completed within an acceptable time frame. Not easy when two of the individuals involved lived in Scotland and Paris !
Brian · 22 July 2024
Agent replied · 22 October 2024
Hi Brian, thank you for taking the time to leave a review. We are delighted to hear that Fred and the team 'performed wonders' during your complicated selling/buying process and were able to sort everything for you! We hope you are settling in well at your new home.
★★★★★ 1/5
TrustpilotDisgusting
Not happy at all been with them 5 years all visits don't leave you alone photos every year frightened to death you put any thing out of place don't feel like home necmver has done and to top it all off 200 pound bill to remove paint and a couple of fairy lights what the wouldn't recommend them at all disgusting never have I had deductions in 8 moves in mexborough got deposit back straight away no worries wish I hadn't painted kitchen and cleaned up now to loose 200 pound
Karen · 19 July 2024
Agent replied · 22 October 2024
Hi Karen, we are sorry to hear you did not have a positive experience. We would be happy to look into this matter further for you if you could send some further details to feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful. Personable. Efficient and made the whole process easy for us.
Lesley · 8 July 2026
Agent replied · 24 September 2026
Hi Lesley, thank you for the positive review. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotCarter Jonas in Kensington and in…
Carter Jonas in Kensington and in particular Arabella Abbott ,was an absolute joy to deal with, she was exceptionally professional and exceeded all expectations, her knowledge of the area and the property market but also future events were incredibly useful, I trust her judgement unreservedly, and cannot recommend her enough and the team at Carter Jonas Kensington office.
Ka · 21 September 2022
Agent replied · 22 October 2024
Hi ka, thank you for taking the time to leave such a positive review, we're very happy to have helped!
★★★★★ 5/5
TrustpilotA very smooth and professional service…
A very smooth and professional service from start to finish. Thanks
Marcel · 14 July 2026
Agent replied · 24 September 2026
Hi Marcel, thank you for the positive review! Please do let us know if there is anything else that we can help you with.
★★★★★ 5/5
TrustpilotBrilliant service
We just bought through Carter Jonas and Sophie Richardson was brilliant. She was incredibly helpful and always came up with solutions to any problems that arose. Couldn’t recommend her highly enough.
Ben · 31 July 2024
Agent replied · 22 October 2024
Hi Ben, thank you for your review. We are so pleased to hear that Sophie provided you with such a great service! Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotGreat service!
The service at Carter Jonas, South Kensington couldn't have been any better! Specifically, thank you to Marina and Lajla who helped make this process so effortless and smooth. The most efficient and easy move-in! I highly recommend going to Carter Jonas for your property search. So much gratitude.
Keyan · 3 August 2023
Agent replied · 22 October 2024
Hi Keyan, thank you for your lovely review. We are so pleased to hear that our team in South Kensington were able to make the moving process as smooth as possible for you. Please do let us know if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotIzzie was extremely helpful when we…
Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!
Pamhotmail.com · 1 December 2023
Agent replied · 22 October 2024
Hello, thank you for your review. It's great to hear that Izzie provided you with such a positive experience and found a property for you so quickly. Please do not hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotVery happy to recommend Carter Jonas at South Kensington
Very happy to recommend Carter Jonas at South Kensington. Lajla and her team (in particular Arabella and Marina) are more than helpful and very professional to deal with. I have dealt exclusively with this agent for a number of years now as have no reason to use other agents with such good service here.
Lisa · 27 January 2023
Agent replied · 22 October 2024
Hi Lisa, thank you for your review of our South Kensington team. We are so pleased that you are happy with your experience with Carter Jonas. Please do not hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotA very happy customer
A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.
Gillian · 12 October 2021
Agent replied · 22 October 2024
Hello Gillian, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 1/5
TrustpilotI don’t know were to start this is the…
I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace
Mr · 27 June 2024
Agent replied · 22 October 2024
Hi Stephen, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to get back to you on this.
★★★★★ 5/5
TrustpilotI rented a property managed by Carter…
I rented a property managed by Carter Jonas in Milton Keynes for 3 years. Never had any major issues and Maddy has been very helpful and responsive to any queries or issues that I've ever raised. I would thoroughly recommend Carter Jonas as a renter to anyone that wants a smooth and professional renting experience.
Abdul · 19 October 2022
Agent replied · 22 October 2024
Hi Abdul, thank you for your review. It's wonderful to hear that we were able to make your letting experience as smooth as possible. Please let us know if we can help you with anything else.
★★★★★ 5/5
TrustpilotExcellent advice and service
Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.
Fiona · 19 September 2026
★★★★★ 5/5
Trustpilotfantastic team
A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable
DACRE · 5 July 2026
Agent replied · 24 September 2026
Hi Dacre, thank you for the positive review! Please do not hesitate to get in touch if there's anything else that you need our help with.
★★★★★ 5/5
TrustpilotHighly reliable and commited team
For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.
Emmanuel · 29 November 2022
Agent replied · 22 October 2024
Hi Emmanuel, thank you for your review for Sam and our Fulham team. We're delighted to have been able to help you with your rental property. Please do let us know if there's anything else we can help you with in future.
★★★★★ 5/5
TrustpilotCater Jonas is excellent!
Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍
Miss · 22 October 2022
Agent replied · 22 October 2024
Hi Miss Luk, thank you for your lovely review for Monika and our team. We're so glad to hear you were happy with the service we provided you with. Please let us know if we can help you with anything else in future!
★★★★★ 5/5
TrustpilotGreat Service from Carter Jonas
I have nothing but praise for Helen and the team at Carter Jonas when I used them to sell my house. They valued the house at more than other estate agents and I sold at a great price. The transaction when through very smoothly and I would not hesitate in recommending them. Thanks!!!
M · 22 October 2024
★★★★★ 4/5
TrustpilotHelpful and efficient work from Kate and the CJ team
Kate and Carter Jonas made the whole process of renting very easy and stress-free. Kate was very quick to respond during the offer process and in facilitating our move. When issues have arisen the team have been quick and helpful in resolving them. I would recommend CJ and Kate Stevens to those looking to rent in the Fulham area.
Helen · 28 October 2021
Agent replied · 22 October 2024
Hi Helen, thank you for taking the time to write some feedback for us. We pride ourselves in making a complicated process simple for our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotAbsolutely brilliant service from start to finish.
Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov
Ivan · 12 May 2023
Agent replied · 22 October 2024
Hi Ivan, thank you for your lovely review. We are delighted that you were so happy with the service provided to you by Catherine and the team. We look forward to helping you again in future when you're ready for a change!
★★★★★ 5/5
TrustpilotImpressed by Carter Jones Realty's superb service!
I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.
Sahar · 22 March 2024
Agent replied · 22 October 2024
Hi Sahar, thank you for the great review! We always love to hear from our clients and are delighted that you have received such an exceptional service during your time with us. Please do not hesitate to get in touch if there's anything at all that you need help with.
★★★★★ 1/5
TrustpilotGood luck getting anything back from deposit.
Agency staff themselves polite. Company policy to use unpleasant tactics to take money. Any unreasonable excuse to keep deposit. They demand a cleaning company be used at end of tenancy -tenant has to pay. My flat was well looked after and left in good condition. They took another £100 off deposit, claiming leaves needed sweeping out of the back garden. The trees had needed trimming in the garden, property inspector advised they do this, it was never done. When I moved in, the place was not clean. Living room blind filthy, covered in squashed insects, bathroom light-pull was black with dirt, landlords refused to replace/clean either. Never had this experience with any other agency, always had deposit repaid before.
Mat · 19 March 2024
Agent replied · 22 October 2024
Hi Mat, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will look into this matter further for you. Thank you.
★★★★★ 5/5
TrustpilotExemplary Estate Management: 14 Years of Personalized Care and Outstanding Service
My uncle has been entrusting Carter Jonas in Kensington and Chelsea with the management of his property, for over 14 years now, and I couldn't be more impressed with their exceptional service. My uncle lived abroad and have always felt he was in good hands, and that Carter Jonas have consistently exceeded his expectations year after year.Lara and Lajla have been instrumental in ensuring the smooth management of the property, providing unparalleled support and guidance throughout his journey with them. Their professionalism, attention to detail, and dedication have truly set them apart.In particular, I would like to commend Lajla for her outstanding support, especially during a challenging time following the passing of my uncle. She not only demonstrated a deep understanding of our situation but also showed genuine care and empathy towards our needs.Recently, we encountered an unexpected issue with the reimbursement of the rent deposit to the tenant, which was caused by the DPS. Lajla took it upon herself to personally handle the matter, going above and beyond to resolve it swiftly and effectively. Her proactive approach and commitment to resolving issues promptly are truly commendable.Carter Jonas in Kensington and Chelsea, through the exceptional efforts of Lara and Lajla, as well as their whole team, has consistently delivered outstanding service, making them an invaluable partner in managing my uncle’s property. I wholeheartedly recommend Carter Jonas to anyone seeking reliable and professional estate management services in Kensington and Chelsea. Thank you for 14 years of excellence, and here's to many more years of continued partnership!
Drailton · 19 March 2024
Agent replied · 22 October 2024
Hi Drailton, thank you for your review. We are so sorry to hear the news about your uncle, though so pleased that you have all received such an outstanding service from Lajla and Lara over the last 14 years. If there's anything at all that you need, please do get in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.