Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have just sold my flat in Harrogate and can definitely recommend Alex. Alex has a friendly, approachable and very professional manner and was instrumental in keeping the process moving in what was not the most straightforward of sales. Alex kept me fully informed throughout the process, even continuing to keep me updated while he was ill with Covid, which was definitely beyond the call of duty!
Freddie · 23 December 2024
Agent replied · 11 December 2024
Hi Freddie, thanks for taking the time to leave a review. We are so pleased to hear that you received such an attentive service from Alex throughout the sale of your flat! Please do not hesitate to get in touch if there's anything else we can help you with.
★★★★★ 5/5
GoogleCan Highly Recommend Jess at Carter Jonas Harrogate who has helped us through a recent application process. Jess kept us informed regularly. Always called us back and responded to any correspondence promptly.
Jess was kind and very approachable at all times and went above and beyond.
A real asset to Carter Jonas.
We are delighted with our new home Bedale and can’t thank Jess and the staff at Carter Jonas enough 🙂
Veronica · 24 September 2024
Agent replied · 24 October 2024
Hi Veronica, thank you for taking the time to leave a review. We are delighted to hear about how Jess went above and beyond for you! Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotReally great service
Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.
Archie · 9 February 2026
Agent replied · 27 May 2026
Hi Archie, thank you for your review. We are so pleased to hear that you received such a great service from James. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotIzzie made the experience seamless from…
Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!
Soni · 24 February 2026
Agent replied · 27 May 2026
Hi Soni, thank you for your review. It's great to hear that you had such a positive experience with Izzie. Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotWe had an excellent experience…
We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible.
N · 11 July 2026
Agent replied · 24 September 2026
Hello, thank you for taking the time to write a review for us. We are so pleased to hear that you received such a professional and responsive service throughout your time with Carter Jonas. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
TrustpilotExcellent customer service in finding a…
Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.
Anon · 18 September 2026
★★★★★ 5/5
TrustpilotExcellent lettings and sales
Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.
P · 5 August 2026
Agent replied · 24 September 2026
Hello, thank you for your review. We are delighted to hear that you are so happy with both the lettings and sales services our experts provide. Please do not hesitate to get in touch if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotSmooth easy process to fix our tenancy
Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.
Ian · 23 September 2026
★★★★★ 5/5
TrustpilotExtremely happy with CJ
Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.
Customer · 18 January 2026
Agent replied · 22 October 2024
Hello, thank you for your review. We are delighted to hear that you had such a positive experience with us, owing to Andy's supportive service. Please do not hesitate to get in touch if there's anything else that we can do for you.
★★★★★ 5/5
GoogleWe first encountered Alex as the agent for the house we bought as our new home. We found his well informed, low key and non pushy style a pleasure to deal with and helpful in reaching our conclusion to proceed.
We subsequently used Alex to sell our existing home which he did successfully despite a challenging market and nervous buyers. He showed great patience and persistence over an extended period.
We would recommend him unreservedly.
John · 24 September 2025
Agent replied · 17 April 2026
Hi John, thank you for your review. We are delighted to hear that you have been so impressed with the service offered by Alex as both a buyer and a seller. Please do not hesitate to get in touch if there's anything else that you need at all.
★★★★★ 5/5
TrustpilotQuiet and assured professionalism
Julia Wilson handled a complex and often fraught selling and buying situation with a calm and steady hand. We felt well supported throughout. She was the ultimate professional who made a very stressfull period in our lives much easier than it might otherwise have been and I have no hesitation in applauding her quiet and assured professionalism.
Stephen · 22 February 2026
Agent replied · 27 May 2026
Hi Stephen, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Julia. Please do not hesitate to contact us if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotCarter Jonas Fulham were excellent
Mandy and Wayland helped me immensely when purchasing my first property. Mandy was always extremely communicative and on hand to answer all my questions, and she kept me in the loop throughout the process. On the day of completion, Wayland was brilliant and helped make a very stressful day so much easier. Couldn't recommend Carter Jonas Fulham more and particularly Mandy and Wayland. Thank you for a brilliant service!
Aim · 3 January 2024
Agent replied · 22 October 2024
Hello, thank you for your review. It's great to hear how well Mandy and Wayland supported you throughout the process of buying your first home! If there's anything else that we can help you with, please do let us know.
★★★★★ 1/5
TrustpilotIncredibly frustrated with this…
Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.
Sarah · 30 March 2026
Agent replied · 27 May 2026
Hi Sarah, we are sorry for how upsetting this experience has been for you. This is certainly not how we want anyone to feel when dealing with Carter Jonas. We take complaints of this nature seriously and will be looking into this further.
We cannot discuss individual applications in a public channel, but we are reviewing the concerns you have raised, including how information was communicated to you. We are sorry for any lack of clarity and for the frustration this has caused you.
We would welcome the opportunity to discuss this with you fully. Please contact us at complaints@carterjonas.co.uk and we will ensure a senior colleague responds promptly. Or, if you prefer, we can also arrange a time to speak over the phone.
★★★★★ 1/5
TrustpilotThink twice before renting through…
Think twice before renting through Carter Jonas. I signed my tenancy agreement and paid the full deposit, yet days before my move-in date they still haven't returned a countersigned agreement, despite holding both my signature and my money for weeks.
Sourabh · 16 June 2026
Agent replied · 24 September 2026
Hello, thank you for taking the time to share your feedback. We’re very sorry to read about your experience and can fully appreciate how frustrating this situation must have felt.
We would very much like the opportunity to look into this in more detail and address your concerns properly. Please could you send further information to feedback@carterjonas.co.uk so that a member of our team can investigate this for you and respond directly. Thank you.
★★★★★ 5/5
TrustpilotSam & Igor at the Fulham branch
Sam & Igor at the Fulham branch. There are not enough words in my vocabulary to put into the words the lengths and the help these two lads where in helping us first of all find a place and to them completing all referencing at such a fast pace to get us moved ASAP. These guys are not only professional but personable. Their warm enchanting nature put any of our doubts at easy. You could tell they both genuinely wanted to do the most they possibly could and they did exactly that and more. I am generally a level headed calm collected peaceful being but with this being a stressful process, that went out the window but thankfully I had both Sam & Igor to keep my head out of the sandbox. These guys are a complete asset to the business and if i controlled the powers that be I’d have these guys at the top of the Carter Jonas cooperate ladder - they went above and beyond. It would be an insult to them to even put them in the same sentence let alone category as any previous experience with agencies before these two absolute legends. Ask for Sam & Igor. Two of the best guys! Thank you Sam & Igor. I’ve nearly unpacked. Expect a lovely parcel at your office for all your help boys! Thank you thank you thank you
Tom · 25 October 2022
Agent replied · 22 October 2024
Hi Tom, thank you for your lovely review for Sam and Igor. We're delighted to hear about the service you were provided with, and so pleased to hear we were able to get you moved so quickly. We'll be sure to pass your feedback onto the Fulham team. Please don't hesitate to contact us in the future if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotWe recently rented our cottage and Sam…
We recently rented our cottage and Sam was amazing in helping us find the right tenants. We wanted the right tenants to look after our cottage and in turn we want our tenants to feel at home. Sam did a great job and totally over delivered and under promised. Could not have been a better experience.
Sandy · 13 June 2024
Agent replied · 22 October 2024
Hi Sandy, thank you for your review. It's so good to hear that Sam provided you with such a great experience in finding the right tenants for your property, and vice versa! Please do not hesitate to contact us if you need anything at all.
★★★★★ 5/5
TrustpilotWe could not be happier with the…
We could not be happier with the service we received from Carter Jonas. Andrew especially should be mentioned, his communication, flexibility and openness made the process as simple as it could have been.
MM · 14 July 2026
Agent replied · 24 September 2026
Hello, thank you for your review. We are pleased to hear that you are so happy with the service provided to you by Andrew. Please do let us know if you need anything else at all.
★★★★★ 5/5
TrustpilotSam J was great
Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.
Rebecca · 3 September 2026
Agent replied · 24 September 2026
Hi Rebecca, thank you for your review. It's great to hear that you received such a communicative service from Sam! Please do let us know if there's anything else that we can help you with.
★★★★★ 1/5
TrustpilotRidiculous "New Renovation" expectations for an aging property - Beware
I lived in a property managed by this agency for 2.5 years. The house itself was quite old, with aged facilities that had clearly seen many years of use before I moved in. However, the biggest issue arose during the checkout process.
Wilson · 6 May 2026
Agent replied · 27 May 2026
Hi Wilson, we’re sorry that you were dissatisfied with your check-out. That isn’t the experience we want anyone to have with Carter Jonas.
Providing a professional and fair service to tenants and landlords is extremely important to us across all our services. Our check-out process relies on the agreed check-in inventory, taking into account the overall condition of the property at the start of the tenancy as well as expected wear and tear. We recognise disagreements can arise which is why we fully support the independent adjudication process as a fair and impartial way to resolve such matters, and we always respect the outcome.
Thank you for taking the time to leave the review.
★★★★★ 5/5
TrustpilotFantastic
Really impressed with Carter Jonas! We have dealt with many estate agents over the past couple of months and Carter Jonas were by far the best. Fiona was friendly, informative and knowledgeable and really helped our process move along easily and efficiently. Would highly reccomend Fiona and the team at Carter Jonas, thank you!
Jodie · 29 June 2024
Agent replied · 22 October 2024
Hi Jodie, thank you for your review. We are so pleased to hear that Fiona helped to make your process run as smoothly as possible during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotCarter Jonas Fulham Branch recently…
Carter Jonas Fulham Branch recently assisted me in marketing my Fulham Flat for rental purpose. Special thanks to Sam Jarvis and rest of the team who have been very helpful and kept me informed throughout. Sam also extended extra help to me in preparing the flat for the tenancy. Thank you
Khurram · 6 August 2024
Agent replied · 22 October 2024
Hi Khurram, thank you for your review. We are so pleased to hear that you felt so supported by our Lettings team in Fulham when trying to rent your flat! Please do not hesitate to get in touch if your need anything at all.
★★★★★ 5/5
TrustpilotExceptional Service
My partner and myself recently purchased our new home through Carter Jonas. Andrew and David did everything they could to make our purchase of our new home so easy. Phone calls were answered promptly and questions answered quickly. We were both very impressed with their efficiency, professionalism and high quality of service. Our whole process was stress free and professional. Thank you to Andrew and the team!We would definitely recommend Carter Jonas to anyone without hesitation!
Tina · 14 November 2022
Agent replied · 22 October 2024
Hi Tina, thank you for your review for Andrew, David and their team. We're delighted to have been able to help you to secure your new home - we hope you enjoy it! Please don't hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 1/5
TrustpilotThree months to return deposit with no action until landlord intervened
We had a very poor experience with Carter Jonas regarding the return of our deposit. It took over three months to be refunded despite repeated email assurances that “instructions had been given to the holding account” to process payment.
Kate · 12 May 2026
Agent replied · 27 May 2026
Hi Kate, we are sorry to read that your experience did not meet expectations and we appreciate your feedback. We always aim to ensure our tenants feel supported and for any issues to be addressed in a timely manner.
If you would like to discuss your concerns in more detail, please feel free to contact us at feedback@carterjonas.co.uk and a member of our team will be happy to look into this further with you. Thank you.
★★★★★ 5/5
TrustpilotGreat Experience with Carter Jonas Fulham Palace Road
We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area.We have dealt with a fair number of agents over the years and there can be no doubt that Wayland and his team are the most professional that we have come across. Throughout the process we have had good communication with the office, viewings were handled well. We were fortunate in having a number of offers for the property and Wayland and Mandy undertook due diligence and assisted wisely in enabling us to pick the picking the best offer.Definitely would recommend.
Andrew · 22 April 2022
Agent replied · 22 October 2024
Hello Andrew, thank you the positive feedback. Our team are always pleased to hear how well we have supported our clients. We are happy to have helped!
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