Every review we hold for the North Somerset office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWent to view a property to buy & the agent was very rude. Kept looking at her watch & made me feel like I had to rush (we were only there 5 or 10 minutes!). She wasn’t very friendly at all! After viewing I called the office to put an offer forward & she said that because we hadn’t yet found a buyer for our property it would be a waste of time her putting forward an offer as we aren’t yet ready to proceed. Not sure why she bothered letting us go & look at the property in the first place if they don’t take offers from people who haven’t yet found a buyer themselves? Makes no sense!
Update: Just saw the below response & think they may be confusing me with somebody else. It was the first time I’d seen the property!
Jano · 25 October 2023
Agent replied · 24 October 2024
Good afternoon,
We are very surprised and disappointed to read your review as this is simply untrue.
The viewing in question was your third viewing of the property which you were originally purchasing and then withdrew. We kindly booked you in for the third viewing after you had changed your mind about purchasing the property, to view it again. The vendor was present for the viewing and has said that Georgia was lovely and was certainly not rushing you. You had the full 30 minutes allocated for the appointment and when the appointment had come to an end, Georgia checked the time and said that she had to make her way to her next appointment.
We of course allow unproceedable applicants to view our properties so that when they do sell their property and become proceedable they are in a position to offer straight away having already viewed the property, rather than not allowing unproceedable applicants to view at all. We have checked the call recordings and my colleague Luke took your offer and very kindly and professionally advised that we will present the offer to the vendor with no mention at all of it being a waste of time you putting forward an offer as you aren’t yet ready to proceed.
Olivia then called you back to explain in a professional matter that the vendor had rejected your offer because you were not in a proceedable position but encouraged you to call us back when you do become proceedable, to which you said thank you. Again, there was no mention at all of it being a waste of time you putting forward an offer. Should you wish for us to send you these recordings, please do let us know and we will kindly email them to you.
We note that a relative has posted a 1* review about the same matter using a separate account above, so we will post this reply to her review also.
Given the information supplied above, we trust that this settles your concerns and would encourage you to reconsider posting this review as we feel it is inaccurate. Should you have any further concerns we would welcome the opportunity to meet with you and discuss further.
Yours sincerely,
David Plaister Ltd.
★★★★★ 2/5
GoogleAwful experience sadly. We tried to get a viewing but there were no slots, then had a viewing slot the week after, which we said wasn’t ideal due to motorway traffic during rush hour but we will do our best if it’s the only option. We rang 5 times ahead of a viewing to update on our movements and to get the details of the person showing us round as we were struggling to find the unit. Arrived at 5.25pm and the guy was very aggressive, turns out it was David himself, he shouted at my wife for being too slow whilst she was getting our newborn out the car. We said we can’t leave a child in the car and he said we you’re not viewing it. He literally shout no, and refused to do the viewing, and then made my wife cry with his aggressive behaviour.
To be fair, the lady we spoke to on the phone who organised the viewing was very polite and apologetic regarding David Plaisters horrible behaviour so I’ve upped this from one to two stars.
We and our investment group will not be working with DP again.
Ryan · 25 October 2023
Agent replied · 24 October 2024
There are of course two sides to every story and it is interesting how people react when they don't get their own way. Would I want to have a future business relationship with these people... No thank you.
David Plaister.
★★★★★ 5/5
GoogleGot my keys on September 1st after 6 months of ups and downs and a bit of stress 😁
But Katrina and Chloe (mother & daughter) got me there with their hardwork, perseverance and a little stress too (from me contacting all the time) 🤣
On a serious note David Plaister's have all been great and I'd definitely recommend them.
When I collected my keys and finally met Chloe, she and all the staff seemed genuinely happy for me or maybe it was just the relief of not having me contacting them anymore 🤷
I'm their neighbour now so they've not seen the last of me 😁😁😁
A BIG thank you to all at David Plaister's...
Jigsy · 25 October 2023
Agent replied · 24 October 2024
Good afternoon Jigsy,
Thank you so much for your very lovely review! It was a pleasure dealing with you and you are always more than welcome to pop in and say hello!
We wish you all the best in your new home.
David Plaister Ltd.
★★★★★ 5/5
GoogleI moved in last month in a place managed by David Plaister. I was accompanied by a gentleman, Jaime, who showed me around the place and helped getting things sorted.
The visit to the office was also pleasant.
Will need help from the team in future. Wishing them all the best for their good work.
Mustain · 10 January 2025
Agent replied · 8 January 2025
Thank you Mustain!
★★★★★ 1/5
GoogleThey managed to book me in to view the incorrect commercial property! On the day of checking directions on Google Maps, I noticed that the property I wanted to see had already been let out! Complete waste of a Saturday morning.
Jason · 10 April 2026
★★★★★ 5/5
GoogleI chose David Plaister to sell my property initially because they gave a sensible sale price and offered competitive fees for their service.
Once they were engaged they moved quickly, even with the pandemic restricting some things. I was genuinely amazed how well they adapted to the restrictions placed by the Government and how quickly they arranged viewings.
There was an offer on the table quickly and I was really impressed by how friendly but professional they were and how good the communication was. In particular Chloe was fantastic and handled the most part of the sale but everyone I dealt with was brilliant.
I honestly can't praise them enough and can't think of a thing they could have done better.
Thank-you!!!PositiveResponsiveness, Quality, Professionalism, Value
Paul · 25 October 2021
★★★★★ 5/5
GoogleMy spouse and I recently let a property managed by David Plaister and the experience has been very positive. Our main contact (Lucy) was friendly, very helpful, and answered any questions that we had promptly, which helped a lot in easing some anxiety around the move. The agent who showed us the property (Ed) was personable, professional, and knowledgable regarding the property and any questions we had about it. They seem like a solid team.
Christina · 25 October 2023
Agent replied · 24 October 2024
Hi Christina, thank you so much for your lovely feedback!
Best wishes,
The Team at David Plaister Ltd.
★★★★★ 5/5
GoogleMy recent experience with David Plaister was extremely positive. I’ve received Jaime, who took photos of the house and helped as much as he could in answering to questions.
Will possibly need help from the team in future. Wishing them all the best for their good work.
Armanda · 22 February 2025
Agent replied · 9 June 2025
Thank you Amanda for the lovely feedback!
★★★★★ 5/5
FacebookI had the pleasure of working with David Plaister and the team during my recent sale and I could not be more satisfied with the experience.
From start to finish, the team displayed exceptional professionalism, deep knowledge of the market, and a genuine commitment to understand my needs.
The team were always prompt in communication, provided clear explanations at every step and went above and beyond to ensure the process was seamless.
Thanks to David Plaister and the team for the dedication.
Ranj · 20 January 2025
★★★★★ 5/5
GoogleWe received very good service from everyone at David Plaister and all our queries were answered quickly and thoroughly. Very grateful :-)
Corien · 18 October 2025
Agent replied · 22 October 2025
Thank you Corien
★★★★★ 5/5
GoogleWe have let two properties over the last good few years with David Plaister, & sold two prooerties with them. Absolutely professional to deal with in every way, but almost make you feel that you are one of the family. All staff members from David onwards are friendly & reassuring at all times. Pleasure to have done business with you, shall miss you all. Highly recommend. Jan & Kevin Dorney
Kevin · 25 October 2023
Agent replied · 24 October 2024
Hi Jan & Kevin, thank you so much for your kind review. It has been an absolute pleasure working with you both. All the best for the future, the David Plaister Ltd team.
★★★★★ 5/5
GoogleTotally impressed with the high level of service we had and took the stigma away from buying at action as made everything clear and support throughout the process to complete on time!
Thank you especially Sophie!
Tariq · 24 September 2024
★★★★★ 5/5
FacebookI highly recommend David Plaister Ltd!
From our first meeting the professionalism was outstanding.
The property was, shall we just say ‘in need of some restoration’ and our hopes of selling were slim but the excitement and enthusiasm really helped with the process.
The advice and guidance we were given even before we sighed up with them was so helpful and then the whole process right through to the action was painless.
I want to thank the whole team for their hard efforts with all the viewings and thankfully no one fell through the floor!
A truly great team!
Many Thanks!
⭐️⭐️⭐️⭐️⭐️
Angela · 29 November 2022
Agent replied · 26 November 2025
Thank you for your kind review Angela.
★★★★★ 1/5
GoogleI can’t rate these agents they keep you dangling around for a reply after you’ve promptly answered all their questions on an email.
NOTHING and no viewing on a second property we had required about renting.
The first property we applied for in Winscombe they seemed optimistic until we mentioned we had a guarantor. We got rejected because we didn’t have a family guarantor lol like a company guarantor isn’t better as anything could happen with family.
These agents knew we were on a section 21 & facing homelessness due to a revenge eviction after we complained to our landlord about mould, rising damp & mushrooms in the property.
I can now most definitely see why estate agents get a bad wrap.
WELL HERE IS ANOTHER ONE!!!!!!
Joanne · 25 October 2022
Agent replied · 24 October 2024
Good morning Joanne,
We are sorry to read your review of our company, we have looked into your comments and can see that you applied for a property with us in Winscombe, unfortunately another family also applied for the property, we are obliged to put all applications forward to the landlord for his consideration and on this occasion he decided to proceed with another family, we kept in regular communication with you throughout this process.
We do appreciate that this situation is very disappointing, and we wish you all the very best with your property search.
Kind Regards,
David Plaister Ltd
★★★★★ 5/5
GoogleThe team have supported me throughout me renting out my property and it’s sale. They have always communicated quickly and with the information needed, they have gone above and beyond to conduct any actions that have needed doing, from checking meters to booking maintenance work. They are always friendly and professional, giving a real family run business feel to interactions. They have provided, by far, the most comprehensive, supportive and communicative experience I have had with rental and sale agents throughout my experience over my 15 years on the rental and property market. Thank you.PositiveResponsiveness, Quality, Professionalism
Amy · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Amy.
★★★★★ 5/5
GoogleVery grateful thanks to the wonderful support we received from you all whilst letting our flat. We appreciated your professional approach in what turned out to be a very difficult situation We can only thank you so much for all your help and support.
David · 26 November 2024
Agent replied · 10 December 2024
No worries at all David we are glad that we could give you a great experience!
★★★★★ 4/5
GoogleVery professional and detail orientated. I felt they had my best interests at heart. A good experience from start to finish.
Brad · 25 August 2025
Agent replied · 8 September 2025
Thank you Brad!
★★★★★ 5/5
GoogleJust bought a house from David Plaister,
Absolutely brilliant to deal with very professional And outstanding knowledge and the property sector
Elliott · 25 August 2025
Agent replied · 8 September 2025
Thank you Elliott!
★★★★★ 1/5
GoogleHad to fight to look at property during covid - they wanted us to accept without seeing it! David met us and can only describe him as surly. Wasn’t prepared for the escalation of his surliness on moving in date and thought it couldn’t get worse on moving out date but was wrong. Same evidence on reviews cannot be denied. So just be prepared.
Karen · 25 October 2023
Agent replied · 24 October 2024
Good afternoon,
We note that a relative has posted a 1* review about the same matter using a separate account below, so we will respond again as follows...
As a Lettings business we act for our Landlord clients, looking after their investment property in the best way possible, whilst also looking after tenants, ensuring they are moving into safe, clean properties. The vast majority of our tenants vacate at the end of the term in a proper and professional manner however, a very small minority appear to think that they can leave a property in a totally unacceptable condition and it's David Plaister Ltd's job to inform the tenants of this and ensure these issues are addressed so that the new tenants are able to move into a clean and tidy property. It is of course interesting how people react when they are informed of their shortfalls. We always have a thorough inventory & schedule of condition carried out at properties prior to tenants moving in as evidence of the condition and cleanliness of the property at the outset of the tenancy, this also enables us to check this same document at the end of the tenancy to ensure the property is left in the same condition / cleanliness as it was found at the beginning of the tenancy, allowing for fair wear and tear.
David is very experienced and professional and at check out’s David has to ensure we are being fair to both the landlord and the tenant, so we understand his comments may not always be welcome comments if we are suggesting there are some deductions from a tenant’s deposit, however, we must ensure we are fair to all parties and have these difficult conversations with landlords and tenants.
I’ve worked with David and his family for almost 20 years and I have to say, he has always been very kind, professional and treats people with kindness and respect.
Kind Regards
Louise from David Plaister Ltd
★★★★★ 5/5
GoogleHigh praise for everyone at David Plaister, from initial viewing to collection of keys . The team were pro-active, enthusiastic, and sympathetic to my personal situation, and helped me navigate things as they occurred. Always professional, they liaised with my solicitors and me unprompted, I was kept informed regularly, and always asked if there was anything I needed help with. Upon visiting their very smart offices to collect the keys , I was greeted warmly with lots of smiles, and given a box of goodies to start me on my way. As a newly lone female trying to rebuild a life I found the whole experience a safe, transparent and trustworthy one Many thanks.PositiveResponsiveness, Professionalism
Annie · 25 October 2021
Agent replied · 24 October 2024
Thank you very much Annie.
★★★★★ 5/5
GoogleWe have just recently rented a house with David Plaister Ltd and have found the experience very positive! Lucy, Ed, and the whole team were really helpful and friendly. On the whole there was a really lovely personal feel to the experience - which makes a real change from other estate agents we have dealt with!
The process was quick and easy and we are very happy in our new home.
DanniGoodwin · 25 October 2022
Agent replied · 24 October 2024
Thank you very much.
★★★★★ 5/5
GoogleIt was a pleasure dealing with all the staff at Plaister's who were all helpful and communicative. It's been many decades since I'd last sold a property, so their advice & guidance was invaluable throughout the selling process. In particular, I'd like to single out Chloe Plaister who was simply brilliant at tackling sluggish solicitors and recalcitrant buyers to get them to keep things moving forward.PositiveResponsiveness, Quality, Professionalism, Value
NicolaNeville · 25 October 2022
Agent replied · 24 October 2024
Good Afternoon Nicola & Neville,
Thank you so much for your kind feedback, it was a pleasure being involved in the transaction and we wish you all the best for the future.
Best wishes,
David Plaister Ltd
★★★★★ 5/5
GoogleProfessional, communicative, friendly and consistent from initial enquiries through to completion. I wouldn't hesitate to use David Plaister and would eagerly recommend. A particular mention to Georgia, who was nothing but helpful, knowledgeable and proactive across several viewings.
Tom · 17 October 2024
Agent replied · 24 October 2024
Thanks Tom! Really appreciated
★★★★★ 5/5
GoogleGreat team. Friendly and helpful.
They kept me in the loop all way and I didn’t feel stressed through the process. …
Alison · 17 May 2025
Agent replied · 9 May 2025
Hi Alison, thank you for the feedback! We are pleased that we could provide you with a stress free service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
