William H Brown Kettering reviews

★★★★★ 1/5

Google

William H Brown - Kettering have been singularly the worst agent I have had dealing with in 30+ years as a property developer, Their modern method auctions via iamsold are a joke, poor service. Incorrect legal packs were the start of the problems. They receive significantly more commission by this method while obtaining the sellers a lower sale price yet can’t be bothered to provide a cohesive level of service. Calls were (often) left unanswered, not returned, 2 viewings were cancelled last minute. On one occasion I was already outside the property with another viewer who was also let down, not the way to get a good price for a buyer! I was told wildly different information about the property by different members of staff including some that transpired to be out and out lies. As a buyer I will forever avoid this office and I suggest that landlords and tenants do the same.

Pam · 23 November 2025

★★★★★ 5/5

Google

My partner and I have been house hunting for a while, and we have been subjected to the usual poor communication from estate agents or lack of updates, so when we went into William H Brown in Kettering, we weren't expecting much. However, we could not have been more wrong. The whole team there was friendly and welcoming. However, we have to give a special mention to Jess, who we have dealt with exclusively. Jess is a fantastic individual. She is highly intuitive when it comes to suggesting properties to view, whereas many other estate agents will get you to view anything and everything in order to make a sale, and she will offer genuinely helpful suggestions without being pushy and giving you space to be able to look around at your own pace. She clearly cares about her clients and takes a genuine interest in getting to know you so she can assist and make suggestions. Most importantly, she always calls back and gives updates when she says that she will, which is a breath of fresh air. The property that we ended up purchasing was one that we would not ordinarily have viewed, but Jess suggested it and took us to see it. Jess is an asset to the industry, and she has been a godsend during what is a very stressful process. I would suggest that anyone who is buying or selling a home go with William H Brown.

Tony · 25 April 2025

★★★★★ 1/5

Google

Astonishingly bad service from this company. Anyone looking to buy or sell should seriously think twice about using this crowd. We simply tried to buy a house that they were selling and even made our offer above the asking price to keep things simple. There was issues from the outset just trying to get a viewing on the house as they simply never answered the phone (they later informed us that they are too busy to be answering phones). After a lot of perseverance eventually spoke to someone that wasn’t a great deal of help and had very little idea what he was doing. Managed to get a viewing where we made an offer higher than the asking price………straightforward enough? However over the next few days William H Brown still never answered their phone or responded to any communication attempts and I ended up having to ring another branch to get them to give the Kettering branch a nudge!!! The other branch managed to give them a nudge and from this point we were then just met with nothing but arrogance and continued lack of progress, all very playground. It was at this point that we decided that we no longer wanted to deal with a company that conducted itself in this manner. We were just trying to buy a house and had even offered over the asking price, it shouldn’t be this hard!! I believe that they were playing buyers off against each other and simply using our offer to try and bid up any other prospective buyers, in the process just costing everyone time and money and messing everyone around for their own gain. I doubt the vendor even knew anything about any of this, but it was enough for us to withdraw any further interest in the property or any other property being offered by William H Brown. You have to ask yourself if they won’t even pick up a phone for days when you’re spending hundreds of thousands of pounds what are they going to be like if there was ever a problem to sort!?

David · 23 December 2024

★★★★★ 1/5

Google

I placed an offer on a property and a week or so later I had to chase this up, where I was kindly asked to give a few more days, as I’m presuming they wanted to see if they could better it. Which is understandable. A few more days passed by and I chased again, and was subsequently told my offer had been accepted. Fantastic news….. or so I thought. I exchanged my estate agents details that I was selling with, solicitors etc etc, went through the identity checks only to be told a few days later that another offer had come in and would I like to increase mine. So by now I think I’d wasted around 2-3 weeks. Obviously Tracy who I was dealing with couldn’t get her ducks in a row and massively messed me around, I refused to do business with such an estate agent because imagine if we got weeks down the line, and they then accepted a higher offer. Someone could end up potentially homeless or having to cancel the sale on theirs. Trust is huge as there is already a high degree of uncertainty and stress at it is.

Lee · 25 July 2024

★★★★★ 5/5

Google

Andrew Sharman was extremely professional and honest with his valuation of my property. He estimated a realistic price which the house sold for and was extremely clear with his explanation of costs and length of contract.

Angela · 16 September 2025

★★★★★ 5/5

Google

Andrew was very helpful, he answered all questions when valuing my property and gave a lot of local information regarding prices and went outside of his job role to help during the process

Jade · 26 September 2025

★★★★★ 5/5

Google

Jess from WH Brown in Kettering, was very easy to talk too, friendly had answers to all our questions. I have meet a few estates recently and all very pushy, but Jess talk thought what was going to happen and that she would only call if it was convenient. All round great experience. Thank you Jess

Jennie · 24 September 2024

★★★★★ 2/5

Google

Can't recommend using unfortunately. They did get my house sold but communication was just terrible once the house was sold and we were into the admin stage of selling. Emails constantly being ignored, phonecalls not being returned, and to top it all off the bill came through higher than agreed and after being ignored for weeks about adjusting it my solicitor paid the extra just to get it off their desk. Shoutout though to Jess who did her absolute best for us wherever she could, and was a pleasure to deal with.

Kyle · 17 July 2025

★★★★★ 5/5

Google

Enio and his team are extremely helpful. They look after my house very well. They also take care of the tenants in the house. As a landlord, I am very happy with them. They are professional and also the best in kettering area. I would highly recommend them to any landlords or tenants to take their services.

Biren · 25 June 2024

★★★★★ 5/5

Google

Very good experience with the property I'm renting. Thanks Merisa

Mélissa · 22 October 2025

★★★★★ 5/5

Google

Andrew at William H Brown was great to deal with. After having little luck elsewhere, he managed to get my property sold making the process smooth from start to finish. He was easy to talk to, kept me updated regularly, and made the whole process feel much less stressful. Really pleased with the outcome and would happily recommend him.

Oliver · 5 September 2025

★★★★★ 1/5

Google

Truly shocking service!!! (Kettering branch) all lovely at the beginning to get your signature then it all goes down hill. Communication was terrible, did most chasing ourselves. Moved into our property a week ago and still waiting for a call to tell us all is completed!!!!! I Had to hand over the keys to the buyer of my property as they never even bothered to ask for them.!! Begrudgingly paid for their terrible service, which I can honestly say they don’t deserve. Would never recommend or use again.

Claire · 23 December 2024

★★★★★ 1/5

Google

As a tenant I do not recommend. They both doubled billed me and failed to post payments I had made. Repairs were never done. Landlord was an absolute psycho. Absolute nightmare.

Em · 23 November 2024

★★★★★ 5/5

Google

Had my property valued by a gentleman Andrew Sharman. He was extremely polite and extremely clear with everything. I appreciate him coming out of his way at short notice. But he was very thorough about everything. I would totally recommend having him if you look to sell your property in the near future.

Ben · 3 September 2025

★★★★★ 4/5

Google

Most of my interaction with WHB were with Ethan. He was extremely helpful and informative when I listed my property for sale. I had a clear understanding of what the offering is and this made decision making very easy. Unfortunately the market hasn’t been great and as we are still happy in our property I made a decision to withdraw my property from selling but wanted to make sure I give a big shout out to Ethan and the photographer too he was great ⭐️⭐️⭐️⭐️ Thanks guys

MaBho · 12 November 2023

★★★★★ 4/5

Google

Most of my interaction with WHB were with Ethan. He was extremely helpful and informative when I listed my property for sale. I had a clear understanding of what the offering is and this made decision making very easy. Unfortunately the market hasn’t been great and as we are still happy in our property I made a decision to withdraw my property from selling but wanted to make sure I give a big shout out to Ethan and the photographer too he was great ⭐️⭐️⭐️⭐️ Thanks guys

Thebe · 24 October 2023

★★★★★ 1/5

Google

express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed. Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer was then put forward and accepted, and we were provided with a memorandum which clearly stated property has been withdrawn from . However, we were told we could pay for the surveyor once the memorandum was issued. As a result, we incurred these unnecessary costs upfront. Furthermore, we were never informed that a different offer had been made on the property until after their offer had already been accepted. When we did find out, we immediately put forward a counter-offer, but this was instantly rejected without any explanation. The lack of communication and transparency throughout this process has been extremely frustrating. We feel that we have been treated unfairly and that the transaction was not handled with the professionalism we expected from your company. We would appreciate a prompt response addressing these issues, as well as a detailed explanation of how you intend to rectify the situation. Our time and money have been wasted, and we deserve to be compensated for the costs we have incurred.

Saiif · 25 August 2024

★★★★★ 1/5

Google

What a misinformed people. They keep ringing me once a week as they've developed themself inf I'm a landlord and got some properties to let. I've asked already multiple times to update their system - seems they don't know how to.

Bartosz · 20 September 2025

★★★★★ 5/5

Google

Andrew Sharman and Merisa came to advise on selling or letting my HMO this morning. I was considering changing it to flats. They gave clear and comprehensive advice on the best way forward and I was really pleased to have their help

Yvonne · 1 September 2025

★★★★★ 1/5

Google

I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction. Lack of Communication: Throughout the entire process, the estate agent seemed disinterested and unresponsive. Phone calls and emails were rarely answered, and when they did respond, it was often days later. If we had to talk to them we had to turn in their office as nobody would answer. Unreliable and Unorganized: displayed a complete lack of organization , nobody seems to know anything. Numerous attempts were made to contact our assigned property agent, Lucas, without any response. We found out Lucas had left the firm only after I had to visit the WH Brown office ( as nobody answers the phone or replies on the emails) and no one had bothered to inform us or assign a new agent. Our property's valuation was reduced by £10,000 WITHOUT our consent or prior knowledge. And other plenty numerous things they have done to us. After writing a formal complaint that had to go thru the property Ombudsman they finally came back to us , but we ended up the contract them finally. I had to write this review as even though more than a week our house is not on sale anymore with them ,. the “ For sale” sign has not been removed from our property despite multiple calls . As a property owner, I believe I have the right to decide when the "For Sale" sign should be removed. However, William H Brown seems to be indifferent to my needs and wishes, which is unprofessional and disrespectful. I am deeply dissatisfied with their service and will be seeking assistance elsewhere in the future.

Sara · 24 October 2023

★★★★★ 5/5

Google

I was recommended to use Willian H Brown and right throughout the process of finding suitable tenants for my property the agents were genuinely helpful and up front in every way. I had no problem at all with their thorough and professional approach to quickly securing an agreed tenancy with the right-minded tenants. I can only recommend their services to anyone who wishes to either sell or rent their property. It was a pleasure to engage in business with them.

Bld · 24 October 2023

★★★★★ 5/5

Google

By far the best service I received from Kettering Real Estate Agents. I was looking for a house to let and all other agents were dismissive of my case as it was quite unique. Not only did Alanah help us navigate the challenges of the complex situation, she also led us to the perfect property where I have happily settled with my family. I would strongly recommend William H Brown to friends and family.

Elton · 26 February 2024

★★★★★ 5/5

Google

The team at William H Brown have been fantastic over the last 18 months, as for different reasons we had a long period of tenant leaving and sale. They stayed diligent throughout and were responsive and went the extra mile in a number of ways to check things and move everyone along in the process. I completely trusted them. Thank you especially Emily and Tim - you were awesome. Have a great summer.

M · 24 October 2022

★★★★★ 5/5

Google

William H Brown, Kettering were brilliant from the off! They sold our property within 7 days of it being on the market. We also purchased a property which was under their sales. The property we are now in is fantastic and we have really settled in despite only being in 3 weeks. It really is a family home. Cheldon was always happy to assist with the updates on the move and went the extra mile to help us when we had a delivery to the new house when the move date had to be pushed back (this wasn’t William H Brown’s fault). Robin, mortgage advisor couldn’t do enough for us either and again went the extra mile to get things over line and in place for us. Dan the Branch Manager again was very helpful and professional in keeping us updated on progress. Highly recommended Branch. Thank you in helping us move into our New Family home. 10/10PositiveResponsiveness, Quality, Professionalism, Value

James · 24 October 2021