Trusted Agent profile · North Norfolk
★★★★★
2,124 reviews across 3 platforms
Church Road, Hoveton, Norwich, NR12 8UG, North Norfolk, NR12 8UG
Minors & Brady's office in North Norfolk, at Church Road, is rated 4.9 out of 5 across 2,124 reviews on three platforms, including 305 Google reviews rated 4.9.
305
Reviews on Google
This office
12
Reviews on Yell
Business-wide
1,807
Reviews on Trustpilot
Business-wide
Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Steve was very friendly helpful and really listened to what I am looking for
Thanks for your review, Tracy! It’s great to hear Steve was so friendly and helpful, and took the time to really understand what you’re looking for. We’re glad you felt listened to and supported, and hope he can help you find the right property!
5/5
TrustpilotThis is the third time I've used Minors…
This is the third time I've used Minors and Brady, and each time I have been very happy. Anya Bunn was particularly strong in aftersales, she was a calm and intelligent voice within the process.
Thank you for your review, Robin. It’s great to hear you’ve chosen to work with us multiple times and have consistently had positive experiences. Anya’s calm and thoughtful approach in after-sales clearly made a real difference!
5/5
TrustpilotMinors and Brady have been very helpful…
Minors and Brady have been very helpful in the sale of my home. Julia was contact once a sale agreed, she has been so helpful and an absolute pleasure to speak to, which has made the process feel calm and well supported.
Thank you, Lucy. We’re pleased Julia’s support and communication helped make the process feel calm and straightforward following your sale being agreed. We appreciate your feedback!
5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide. We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
5/5
TrustpilotOutstanding Estate agents⭐️⭐️⭐️⭐️⭐️
I can't honestly thank Minors and Brady enough for the outstanding job they've done for my daughter and son in-laws new home purchase! The personal touch they gave to their journey was absolutely amazing and far beyond what was expected. They helped my daughter and son in-law navigate through some huge obstacles, which made a really stressful situation and near mental breakdown just bearable. Biggest acknowledgement to 2 fabulous people Jessica Kemp and Dan whom without there professionalism and empathy, i fear this deal would never of probably happened. Please please use this estate agents they exceeded expectations!⭐️⭐️⭐️⭐️⭐️ Jasmine Rayners grateful Mother!)
Thanks for your review! It makes us happy to hear how much of a difference the team made during what sounds like a very challenging process for your daughter and son in law. Jessica and Dan clearly went above and beyond, not just in getting things over the line, but in supporting them through the more difficult moments as well. That kind of care and persistence can make all the difference! We’re so glad everything worked out in the end, and we appreciate your kind recommendation!
5/5
TrustpilotWhat a wonderful agent Ellen is!
What a wonderful agent Ellen is! She is incredibly professional, knowledgeable, and patient. She made the house tour feel easy and smooth, it honestly felt as though she was showing her own home, with how well she knew every detail.
Thank you for your review. We’re pleased Ellen’s knowledge and approach made the viewing feel smooth and well informed. It’s great to hear you had such a positive experience!
5/5
TrustpilotClaire Wilson has been brilliant as my…
Claire Wilson has been brilliant as my sales progressor through a pretty eventful process taking 8 months in total. Communication has been consistently excellent and she has gone above and beyond to support me, especially being a solo seller/buyer.
Thank you, Jose! We’re pleased Claire’s consistent communication and support helped guide you through a longer and more complex process. It’s good to hear you felt well supported throughout!
5/5
TrustpilotMinors and Brady made the sale of my house
Minors and Brady made the sale of my house a pleasure. The whole experience was easy and smooth. Lara G was amazing. Kept me in the loop every step of the way, very professional and easy to talk to. Thanks again, I will certainly be using you guys again in the near future. And be recommending you to others. Thanks, Rhys
Thanks for your review, Rhys! It’s great to hear Lara made the sale feel so straightforward and kept you informed throughout. We’re glad you felt comfortable dealing with her and had such a positive experience with the team. Thank you for recommending us!
5/5
TrustpilotAll the staff were excellent
All the staff were excellent, Brooklyn was extremely helpful with all the paperwork
Thanks for taking the time to leave us a review, Gregory! We’re glad Brooklyn was able to make the paperwork side of things easier and that you found the wider team excellent to deal with. We appreciate your feedback!
5/5
TrustpilotExcellent service
Ange was deling with our purchase from the beginning till the end. She was excellent and responding to each time we had query. Minors and brady team & especially Ange was excellent throughout our purchase of the property.
Thank you, Selim. We’re pleased Ange’s support and responsiveness helped guide you through your purchase from start to finish. We appreciate your feedback!
5/5
Trustpilot5 stars
Anya made the entire process smooth and stress-free from start to finish. She kept me updated every week on progress and was always easy to contact, answering all of my questions promptly. I would definitely recommend her services!
Thank you, Kelly-Anne. We’re pleased Anya’s regular updates and clear communication helped make the process smooth and straightforward. We appreciate your recommendation!
5/5
TrustpilotSam was really helpful and…
Sam was really helpful and accommodating with any of our needs!
Thanks for your review, Leah! We’re glad Sam was able to help and accommodate your needs throughout. It’s great to know you had such a positive experience, and we appreciate you taking the time to share this!
5/5
TrustpilotI have viewed a couple of homes with…
I have viewed a couple of homes with minors and Brady and every time they have been really helpful and got back to me really quick. Ive met Connor at the homes a couple of times now and he's really polite and answers any questions ive had. Would definitely recommend this company to others x
Thanks for your review, Gayle! It’s great to hear you’ve found the team so helpful and responsive throughout your property search. We’re glad Connor has made such a good impression at your viewings and has always been happy to answer your questions. We appreciate the recommendation and hope we can help you find the right home!
5/5
TrustpilotThank you to all…
Thank you to all the team for your professionalism and support throughout the sale of my house. A special thanks to Julia Pauluch for finalising everything so smoothly.
Thanks for your review, Margaret! It’s great to hear the whole team supported you so well throughout the sale, and that Julia helped bring everything together smoothly at the final stage. Completing in a short time like that is always a strong result!
5/5
TrustpilotJessica Kemp from the after sales team…
Jessica Kemp from the after sales team has been on the ball from the off, keeping us informed on every step, great job excellent service from her, couldn't ask for more, thank you Jess x
Thank you, Gill. We’re pleased Jessica’s updates and proactive approach kept you informed at every stage. We appreciate your feedback.
5/5
GoogleThank you to Alex O for providing us with a relaxed, no pressure viewing. Alex allowed us to view the property at our own pace with no sales pitch but was there to answer any questions as required.
Thank you for your feedback Sarah! It's great that Alex provided a relaxed, no pressure viewing and was available to answer questions when needed!
5/5
TrustpilotFTB - Great Company!
I fell in love with a property and in less than a week Minors & Brady sorted out so much stuff so quickly for me! I am a first time buyer so I wasn't entirely sure about a lot of things, but they helped me as much as they could. Highly recommend them
Congratulations on finding your first home, Katherine! It’s great to hear the team were able to help you navigate everything so quickly and give you the support you needed as a first-time buyer. We’re glad we could make the process feel a little easier, and appreciate your recommendation!
5/5
TrustpilotHighly recommended
Claire Wilson has been the one person throughout a rather stressful move from Shropshire to Norfolk who has been the shining light. She single handedly without fail every week kept me updated. On occassions she was the only person to touch base over a very long period of time.
Thank you for your kind words Mrs Crowe. We’re so glad Claire’s communication and positivity helped make a stressful move a little easier.
1/5
GoogleI viewed a property with them. I was interested in buying, but needed some specific information before making an offer. They did not have it at hand, and would email it over to me. They didn’t. I chased them 4 times over the next two weeks, through email and phone calls, and they just told me they will send it, but never did, without that information I was not willing to make an offer so moved on. During that time the seller reduced the price. If you are selling - avoid them, from my experience they do not do the simplest of tasks to help you get a sale for the best price.
Thank you for bringing this to our attention, Daniel. We’re sorry to hear about your experience, as this is not the standard of service we aim to provide. If you would be happy to contact us directly, we would like to look into this further and understand who conducted the viewing and who you dealt with in the office so we can review what happened.
5/5
GoogleWe recently sold our house in Blofield with Minors & Brady and we were very impressed from start to finish. Communication was excellent from the moment of first contact. The agents were polite, professional and reliable. We were very happy with the professional photos that they took, they were noticeably better than other listings. The photographer was thorough and wanted to showcase the property as best he could. Our house sold in approximately 3 weeks and the after sales team were incredibly helpful with chasing up the solicitors and giving updates. I would recommend and would choose to use them again.
Thank you for your review! We’re pleased you were happy with the service from start to finish, from the photography and marketing through to the aftersales support. It’s great to hear your property sold quickly and that communication remained clear throughout. We appreciate your recommendation!
5/5
TrustpilotA pleasurable experience…
Its been a pleasure to work with the team at Minors and Brady. Anya saw us over the line last week but I must also thank the team in the Dereham office for all their hard work. Communication has always been good from the initial valuation through to completion. I like the way M&B work, they are structured in such a way that specialist groups take over different stages of the process. What they do well is that when they hand over to a new team they come fully updated - no repetition required. One of the most important aspects of the sale for me was that they did every viewing - not something I have experienced before. Open, honest and capable organisation. Well done everyone.
Thank you for your review, Lee. We’re pleased Anya and the Dereham team were able to support you through to completion and that the communication remained clear throughout. It’s good to hear the structure of the process and handling of viewings worked well for you. We appreciate your feedback.
5/5
TrustpilotHolly has been amazing
Holly has been amazing. She's always on the other end of the phone and replies to emails fast, which has been great due to having problems with the house I'm renting.
Thank you, Roxy. We’re pleased Holly’s responsiveness and support have been helpful during what sounds like a challenging situation. We appreciate your feedback!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Minors & Brady's North Norfolk office has 2,124 reviews across three platforms: 305 on Google, 12 on Yell (across the whole business), 1,807 on Trustpilot (across the whole business).
Minors & Brady North Norfolk is rated 4.9 out of 5 across all 2,124 reviews, and 4.9 out of 5 on Google from 305 reviews.
Minors & Brady North Norfolk, Church Road, Hoveton, Norwich, NR12 8UG, North Norfolk, NR12 8UG.
