Every review we hold for the North Norfolk office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotUnthank Road Norwich
Thank you all the staff at Minors and Brady Unthank Road. A special Thank you to Aysegul who was a great help with the after sales. As sometimes happens it wasn’t straightforward and was a long and challenging process. Aysegul was very helpful and kept us up to date on everything, THANK YOU
Maria · 21 May 2026
Agent replied · 23 May 2026
Thank you for your review, Maria. It sounds like it wasn’t the easiest journey, so it’s great to hear Aysegul helped keep everything on track and made sure you were kept updated throughout!
★★★★★ 5/5
TrustpilotFantastic experience
We had a great experience working with Claire throughout our purchase. She was professional, responsive, and kept us informed at every stage of the process. Claire was always happy to answer any questions and made the whole experience much smoother and less stressful. We really appreciated her support and would happily recommend her to anyone buying or selling a property.
Melissa · 16 March 2026
Agent replied · 20 March 2026
Thank you, Melissa. We’re pleased Claire’s communication and support helped make your purchase smoother and less stressful. We appreciate your recommendation!
★★★★★ 5/5
GoogleGreat experience with this estate agent. Everyone has been helpful, polite, and quick to respond. Thank you to Abi McIntosh, who has been our main point of contact throughout the start of our purchase journey. She answered all my questions, kept me updated, and was always a pleasure to speak to.
Really grateful for all the support so far.
Shola · 20 March 2026
Agent replied · 17 April 2026
Thank you for your review. We’re pleased Abi has been helpful and responsive in supporting you at the start of your purchase, and that you’ve found the team polite and easy to deal with. We appreciate your feedback!
★★★★★ 5/5
TrustpilotCassandra Creak has been fantastic…
Cassandra Creak has been fantastic throughout our journey and relocation. Nothing was too much trouble and she was so supportive, patient and understanding. Without her help the experience would have been a lot harder.
Karen · 14 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to share this, Karen! It’s lovely to hear Cassandra was such a great support during your move and helped make what can be a challenging process feel easier. We’re also glad the wider team kept you informed and made sure you knew what was happening along the way. Wishing you all the best in your new home!
★★★★★ 4/5
TrustpilotMinors and Brady especially Cassandra
Minors and Brady especially Cassandra, made what can be a stressful time that little bit easier by regularly checking in at the end of the week and being on hand if we needed any details dealt with my our side. A big thank you to Cassandra for getting our move to completion.
Dawn · 13 May 2026
Agent replied · 23 May 2026
Thanks for your review, Dawn. It’s great to hear Cassandra’s regular check ins and support helped ease the stress along the way, and that she played such an important role in getting your move through to completion!
★★★★★ 5/5
TrustpilotWe used Minors and Brady to sell our house…
We used Minors and Brady to sell our property. They were great at every stage of the sale, kept us informed and always professional. I would definitely recommend if you want to sell your property. A special thanks to Adam and the guys in the Dereham office who were always there during the stressful times. Thank you 🙏
Sheena · 16 March 2026
Agent replied · 20 March 2026
Thank you, Sheena. We’re pleased the team supported you throughout your sale and kept everything clear and professional, particularly during the more stressful stages. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotFive-star service from start to finish
Five-star service from start to finish! Minors and Brady's resourceful team is well-represented by dedicated staff members like Sam Carpenter, who puts in extra effort to guarantee a great client experience. He worked tirelessly to facilitate our move and made the entire renting process incredibly easy. Communication was fast, professional, and transparent throughout. He completely took the stress out of finding a property, and we are so grateful for all the hard work put into getting us settled. Highly recommended!
Tabitha · 15 September 2026
Agent replied · 22 September 2026
Thanks for such a great review, Tabitha! It’s fantastic to hear Sam went the extra mile to make your move as easy and stress-free as possible. We’re glad you felt well supported and kept informed throughout the process. We appreciate your recommendation and hope you’re settling in well!
★★★★★ 5/5
GoogleA massive thank you to Julia for your hard work, professionalism and understanding to close our sale as quickly as possible- you went over and above and helped make what is a stressful time much easier. Also thanks to the whole team who are super friendly and helpful but I wanted to make sure Julia was called out as she is a true asset to any company.
Joanna · 17 December 2025
Agent replied · 10 January 2026
Thank you for sharing this Joanna. It is great to hear how much Julia’s hard work and understanding helped make a stressful time feel more manageable, and we're glad she was able to get things over the line for you so quickly. We will make sure your message is passed on to her and the rest of the team.
★★★★★ 5/5
TrustpilotA pleasure to talk to
Sam Carpenter is a pleasure to talk to, he responds quickly to queries and keeps in regular contact with updates. Exactly what is required from a lettings agent. Thanks Sam
Lisa · 14 September 2026
Agent replied · 22 September 2026
Thanks for your review, Lisa! It’s great to hear Sam has been so responsive and consistent with his communication. We’re glad you’ve felt kept up to date and well supported throughout.
★★★★★ 5/5
TrustpilotEllen and Holly were a breath of fresh…
Ellen and Holly were a breath of fresh air, we were asked to supply and fit a door for them and the communication was excellent, very professional and able to work around our busy timeline. We look forward to working with them in the future
Karen · 12 May 2026
Agent replied · 23 May 2026
Thanks for your review, Karen. It’s great to hear Ellen and Holly made such a positive impression with their communication and professionalism, especially in working around your busy timeline. Good to know everything ran smoothly, and we look forward to working with you again in future!
★★★★★ 5/5
TrustpilotExcellent service from M & B
What can I say, M & B have been totally commited to giving us all the support we need plus the communication has been amazing. Claire Wilson has kept us informed of every step through to completion. Karol was our initial contact and gave us comprehensive valuation on our property.
Debby · 17 March 2026
Agent replied · 20 March 2026
Thank you, Debby. We’re pleased Claire kept you informed throughout and that Karol’s initial support helped set everything in motion. It’s great to hear you’ve now exchanged, and we appreciate your feedback!
★★★★★ 5/5
TrustpilotWe have just sold a house with Minors &…
We have just sold a house with Minors & Brady, they were very good at there jobs, one member in particular Julia Pauluch was very helpful and kept us up to date at all times. Would recommend this company 5*
Julie · 16 May 2026
Agent replied · 23 May 2026
Thank you for your recommendation Julie! It’s great to hear the sale went smoothly and that Julia kept you updated throughout, that kind of communication really helps everything feel under control.
★★★★★ 5/5
TrustpilotBrooklyn was incredibly helpful…
Brooklyn was incredibly helpful throughout my rental process. Professional, responsive, and genuinely caring, he made things smooth and stress-free. Super grateful ⭐️⭐️⭐️⭐️⭐️
Hastyar · 16 September 2026
Agent replied · 22 September 2026
Thanks for your review! It’s great to hear Brooklyn made your rental experience feel so straightforward and took the stress out of the process. We’re glad you felt supported and could rely on him when you needed help!
★★★★★ 5/5
TrustpilotAmazing from start to finish
Amazing from start to finish! From the valuation to the very end at completion, professional service and great communication, the Aftersales team are amazing and really helped take the pressure off, I was well looked after by Dominyka I couldn’t fault her she was fabulous! Responds to emails promptly, always polite and professional, would definitely recommend Dominyka and the team at Minors and Brady!
Jessica · 20 October 2025
Agent replied · 22 October 2025
Thank you for your lovely review Jessica. We’re glad Dominyka and the team made the process smooth and helped take the pressure off.
★★★★★ 5/5
TrustpilotLauren showed us around two properties …
Lauren showed us around two properties today. Lauren was very helpful and informative making our viewings stress free. Highly recommend her.
Jan · 17 September 2026
Agent replied · 22 September 2026
Thanks for your review, Jan! It’s great to hear Lauren made both viewings easy and stress-free and gave you all the information you needed. We appreciate the recommendation and hope your property search goes well!
★★★★★ 4/5
TrustpilotLauren was kind and helpful while…
Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!
Joshua · 21 September 2026
Agent replied · 22 September 2026
Thanks for your review, Joshua! It’s great to hear Lauren made your viewing a pleasant experience and followed up so quickly afterwards.
★★★★★ 4/5
TrustpilotMinors and Brady supported me
Minors and Brady supported me through a long and challenging sale. They kept me up to date and Ayse was persistent in pushing the sale forwards despite the challenges. Everyone I spoke to was polite, supportive and helpful.
Sarah · 16 May 2026
Agent replied · 23 May 2026
Thank you for your review, Sarah. It sounds like a tough sale, so it’s really good to hear the team stayed supportive and kept you in the loop throughout. Ayse’s persistence clearly helped keep things moving when it mattered most, and it’s great to know the wider team were just as helpful along the way!
★★★★★ 5/5
TrustpilotAnya- After sales
After a stressful and very long 10 months we finally got there and that’s with thanks to Anya in aftersales. She has been amazing with our purchase from the beginning all the way through to the end.
Emily · 19 May 2026
Agent replied · 23 May 2026
Thank you for your review Emily! Ten months is a long time to be in the middle of a move, so it’s great to hear Anya supported you so consistently from start to finish. We're happy to hear you felt in such good hands, and even better that you’ve finally reached the finish line!
★★★★★ 1/5
TrustpilotDreadful
Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).
Carol · 19 September 2026
Agent replied · 22 September 2026
Thank you for bringing this to our attention, Carol. We’re sorry to hear you were left feeling so frustrated by your experience, we take complaints like this seriously and would like the opportunity to look into what happened properly. Please contact us directly with some further details so we can investigate this with the relevant team.
★★★★★ 5/5
TrustpilotThis is the third time I've used Minors…
This is the third time I've used Minors and Brady, and each time I have been very happy. Anya Bunn was particularly strong in aftersales, she was a calm and intelligent voice within the process.
Robin · 13 May 2026
Agent replied · 23 May 2026
Thank you for your review, Robin. It’s great to hear you’ve chosen to work with us multiple times and have consistently had positive experiences. Anya’s calm and thoughtful approach in after-sales clearly made a real difference!
★★★★★ 5/5
TrustpilotMinors and Brady have been very helpful…
Minors and Brady have been very helpful in the sale of my home. Julia was contact once a sale agreed, she has been so helpful and an absolute pleasure to speak to, which has made the process feel calm and well supported.
Lucy · 17 March 2026
Agent replied · 20 March 2026
Thank you, Lucy. We’re pleased Julia’s support and communication helped make the process feel calm and straightforward following your sale being agreed. We appreciate your feedback!
★★★★★ 5/5
TrustpilotI was assigned a property manager named…
I was assigned a property manager named Rich when I joined M&B, and from the very beginning he's been fantastic! He keeps me updated at every turn, gets things done when he says he will, and is generally a blessing as I can't be there every week! Rich puts my mind at rest - I'd give him a pay rise if I could!
Agata · 16 September 2026
Agent replied · 22 September 2026
Thanks for sharing this! It’s great to hear Rich has been such a reliable point of contact and gives you peace of mind, especially when you’re not able to be there in person. We’ll make sure he knows his hard work is appreciated!
★★★★★ 1/5
TrustpilotRudeness beyond contempt
Lying, arrogance, rudeness. Where do I start? Very pleasant young lady Ellen who showed us round the property and was extremely helpful. However, once Ange had left, it all went to pot. The people who took over were so rude. When all the contracts had been exchanged and the money had changed hands at midday. We didn’t get a call to pick up keys until 1440 hours. We are in our 60s it was a complete disaster trying to get everything out of our property. We couldn’t hire a company to move us as the moving date kept changing. We had two days notice to move. Would NEVER EVER in a million years go anywhere near this company in my lifetime and I suggest others think carefully about it too. I have worked for the NHS many years and if I spoke or behaved the way these people did I would have been sacked.
Ladybug · 22 May 2026
Agent replied · 23 May 2026
We're sorry to hear how stressful this experience was for you, especially on moving day. We appreciate you recognising Ellen’s support during the earlier stages, and we’re sorry the experience didn’t remain consistent. We’d really like the opportunity to look into what happened here and understand where things went wrong, so please do get in touch with us directly so we can review this properly.
★★★★★ 1/5
TrustpilotCall them MINORS & THE BRADY CRAP BUNCH ....his estate agent has got to be the…
This estate agent has got to be the worst ive ever encountered...... even half a star rating is way too much for this minors & Brady bunch . Their sales men welcome you in with million doolar smiles allegedly owners son he shows u the property...... pass the sale onto A so called other sales man Theo they sell u a dream ... sell ur home 🏡 and we shall reserve this for you 3 4 5 months when ur ready we complete then just as I almost sold my property bang Mr Brady bunch Theo gets another sales woman to deliver the bad news we've sold ur plot to someone else they offered us 1k deposit and £10k more than what u were offering all this by phone call ..... really ? They sell u a dream and almost potentially left me homeless 💔 wow really . Then had the odacity to call 📞 me again it fell through do u want plot 26 again he'll no told him to keep it . AVOID NORFOLK MINORS & BRADY BUNCH At all cost unless u want to be homeless then ur in right place good luck on that one 👍 👌🏾
Frank · 20 May 2026
Agent replied · 23 May 2026
We're sorry to hear about your frustrating and upsetting experience Frank, this is not the level of service we aim to provide.
We’d like the opportunity to look into this properly and understand exactly what happened. Please get in touch with us directly so we can review the situation and address your concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
