Connells Letchworth reviews in North Hertfordshire

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

Had a really good experience with lizzie and the Connels team, made the whole process super easy and fast would highly recommend them to everyone who was thinking about it

Jack · 10 May 2026

★★★★★ 5/5

Google

Great experience with Connells in Letchworth. Craig, Aaron and the team team very supportive from the start and helped us sell our house quickly. Michael couldn't have been more helpful from the financial side. Highly Recommended.

Stephen · 10 October 2024

★★★★★ 5/5

Google

We have recently moved and sorted a mortgage with Connells, arranged through Ellie Parkinson-Lowe. She was most helpful and always available whenever we had questions and concerns. We couldn’t of had someone better to help with this process which is normally incredibly stressful, but thanks to her help was a lot easier than expected.

Jamie · 8 October 2025

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

We recently contacted Connells to value our property. Sam came round that weekend and was friendly, approachable and knowledgeable. He gave us advice without being pushy. We ended up advertising our house with Connells and the brilliant service continued. Our house sold within 3 days but during and leading up to the time it was advertised, Sam kept in contact with us and kept us up to date with any viewings, including feedback. We could also email or call him any time for advice or any queries we had and always received a prompt response. We would not hesitate to use Connells again in the future. Thanks

Christie · 24 October 2018

★★★★★ 5/5

Google

I recently had the pleasure of working with Connells Estate Agents in Letchworth during what proved to be a particularly challenging sale. From start to finish, their professionalism, expertise, and dedication shone through. They provided invaluable guidance and support, offering sound advice at every turn. Their proactive approach and excellent communication skills ensured that all parties involved were kept informed and engaged, which helped to alleviate any concerns or uncertainties. What truly set Connells apart was their unwavering commitment to finding solutions and overcoming obstacles. Despite encountering numerous hurdles along the way, they remained determined and resourceful, going above and beyond to navigate the complexities of the sale. Their persistence and tenacity ultimately paid off. In addition to their professional competence, the team at Connells exhibited a genuine passion for their work and a sincere desire to assist their clients. Their friendly demeanor and positive attitude made them a pleasure to work with, even during the most stressful moments of the process. Overall, I cannot recommend Connells Estate Agents highly enough. If you're looking for a dedicated and trustworthy partner to guide you through a difficult sale, look no further than Connells.

Ellisha · 10 October 2024

★★★★★ 5/5

Google

We chose our estate agents after careful consideration and have not been at all disappointed. Throughout finding a buyer for our property and for helping with purchases, Connells have been brilliant. The staff at the Letchworth branch have all been extremely professional, proactive, patient, helpful, friendly and available; always ready to listen, support and give useful advice. Importantly, they present a human face to the process of buying and selling houses; especially important when dealing with difficult transactions. Would highly recommend.

Richard · 10 October 2024

★★★★★ 5/5

Google

We chose our estate agents after careful consideration and have not been at all disappointed. Throughout finding a buyer for our property and for helping with purchases, Connells have been brilliant. The staff at the Letchworth branch have all been extremely professional, proactive, patient, helpful, friendly and available; always ready to listen, support and give useful advice. Importantly, they present a human face to the process of buying and selling houses; especially important when dealing with difficult transactions. Would highly recommend.

Richard · 8 October 2024

★★★★★ 1/5

Google

Had one of the most impatient house viewings here. Weird vibe from start to end. The guy followed us way too close into the rooms including, even a tiny downstairs loo. Tapped his fingers on his clipboard as if we were taking too long. Didn’t know anything about the property and didn’t care to follow up either. Avoid!

I · 18 July 2025

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

I contacted Connells-Letchworth to sell a property based on reviews from acquaintances and I was not disappointed. A meeting was promptly organised and Craig Prutton came punctually to our property for the evaluation. Both my wife and I felt very at ease with the process from the word go. Craig was courteous, professional, and incredibly engaging in understanding our expectations and goals for the future. He was a wealth of information regarding the current status of the market and the future outlook and why Connells was the best partner for us (which it was). He also gave us a useful feedback regarding our property and what to expect next. Prepared, professional, and a nice person: no doubts five stars from me! Valentino

Valentino · 23 October 2023

★★★★★ 5/5

Google

I’ve now used Michael for mortgage advice three times, and each time he's delivered exceptional service. Clear communication, fast responses, and expert guidance from start to finish. I always feel supported and confident in every decision. I wouldn’t go anywhere else.

Miruna · 10 December 2025

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 4/5

Google

I recently worked with Connells in Letchworth Garden City to buy a property, and overall, the experience was positive. The team is knowledgeable, professional, and clearly experienced in the property market. They provided valuable advice and guidance throughout the process, which I really appreciated. I felt well-supported and confident in their ability to handle the transaction. I recommend them to anyone looking for a reliable and professional estate agent.

Annekatrin · 25 December 2024

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025