Trusted Agent profile · North Hertfordshire
★★★★★
1,785 reviews across 3 platforms
6 Station Parade, Letchworth Garden City, SG6 3AR, North Hertfordshire, SG6 3AR
Connells's office in North Hertfordshire, at 6 Station Parade, is rated 2.2 out of 5 across 1,785 reviews on three platforms, including 181 Google reviews rated 4.6.
Every review we hold for the North Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleAaron from Connells was amazing!. We really felt supported through the process and, when things got tricky, Aaron had our backs and couldn't have of gone further to help us. Thanks Aaron!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA huge thank you to Michael Cole - Mortgage advisor at Connells who is absolutely 5 star! When we needed help, advice and support regarding a re-mortgage in very challenging circumstances, Michael and his catch phrase 'you don't need to worry until I worry and I'm not worried' got us through everything. He went above and beyond and we cannot recommend him highly enough!
5/5
GoogleWe had the best experience buying and selling through Connells in Letchworth. A massive thank you to Sophie, Imogen and Jodie for helping throughout the whole process. They updated us every step of the way and were quick to respond to any queries we had. Definitely recommend them to anyone looking to either sell or buy!
Thank you so much for taking the time to give a 5* review of the Connells Letchworth branch. It's great to hear that you would recommend their services!
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
GoogleConnells were great with our recent move. They did a great job with selling our old property and Michael was fantastic in helping us secure the right mortgage, highly recommended
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotExcellent Mortgage Advisory Service at Connells Cambourne
I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.
1/5
TrustpilotLandlord - full managed service - lettings
AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.
1/5
TrustpilotSadly, zero stars are not possible.
We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.
5/5
GoogleThis is the second time dealing with Connells as a buyer and a seller and once again I can’t fault their service! Imogen and Jodie are both a complete bundle of joy and nothing is never an issue for them and what ever they say they’ll do they do! Criag is very professional and knowledgeable and tells you exactly how it is. When I had viewings with the current situation the team went out of their way to make me feel safe and secure making sure everyone that entered my house wore the correct PPE and anything that had been touched was sanitised Honestly can’t fault the team and would highly recommend them Thank you all at Connells in Letchworth for everything you have done!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have recently sold my house through Connells and every step of the way I have had support and a first class service. Jodie was excellent when we first put the house on the market, having never done it before she explained everything fully and gave us full confidence. Then Archie and Imogen when it came to viewings, they were fully organised with our diary and help get many people through the door. Michael was amazing in getting us the best mortgage deal and has kept us updated all the way through. Craig was then fully organised and really supportive on all things with the solicitors and our buyers. Then a massive thank you to Imogen who on completion day got us across the line! She was amazing! All in all whoever you are dealing with at Connells Letchworth you are going to be in good hands and get a fantastic service!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad a fantastic experience with the staff at Connells, particularly Imogen who initially showed me my first time home, Craig who dealt with my file from offer to completion and Jodie for always answering my phone calls. Although the process was longer than expected Connells did everything they could to make sure everything went as smoothly as possible and getting things pushed through. Wouldn't have the keys to my new home without them. Would highly recommend if you're looking to buy, let, rent or sell!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe had a very drawn out sale due to a few factors but Connells were amazing throughout the whole process. Jodie was the first contact we had with Connells. She was so upbeat and really made us feel confident about their experience and services they offer. She is always a delight to speak too. Imogen was a good point of contact too. It was so lovely to speak to Imogen when needed as she was always so enthusiastic and encouraging. Craig dealt with us after we had our buyer. His communication was great. He was always so professional but really friendly when we called for updates. We had to do a lot of chasing of our solicitors and Craig helped us with that. He made sure we knew what was happening within the chain too. We always felt like Craig had our back while trying to progress with our sale and purchase. I would recommend Connells 100% for their proactive attitude towards achieving the best for their customers.
5/5
GoogleWe recently sold our house through Connells in Letchworth. Our first interaction was with Jodie when she valued our property. Jodie was very friendly and took the time to talk us through the process, she was one of the reasons we picked Connells over other agents in the area. Once our house had sold, and when we were looking for properties ourselves, we mainly dealt with Imogen. She is super friendly and so efficient. We are really grateful for all the chasing she did to help us complete on time. Our sale and purchase took around 10 months (including one purchase falling through) and during that time Imogen remained a calm and optimistic voice which we very much needed! Thanks to all the team in the Letchworth Connells!PositiveProfessionalism
1/5
Trustpilotfleas...
Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.
1/5
TrustpilotStay away from them
I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!
5/5
GoogleConnells Letchworth have simply been outstanding. Imogen was at the end of the phone every step of the way to help support and guide me with our first house buying experience. Without her I feel it wouldn’t have been possible at times!! I will recommend connells to all my friends and family.
Hello, thank you so much for taking your time to review our Connells Letchworth team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
1/5
TrustpilotNever again. The Worst. Connells Survey & Valuation ltd
I wish I had seen all of the reviews (on here) before I decided to use Connells. I would have saved myself a lot of headache, stress and money.There is no point telling you everything which is so bad about this company, because it would take too long and most has been covered by other reviews, but to avoid the pain of what I went through, I will respectfully and caringly warn you; DO NOT USE THEM FOR ANYTHING.I hired them for a property valuation. From the very beginning I should have followed my gut, but I didn't because they were the only ones who where able to give me an appointment within the time scale I needed. Big mistake. They were cold and fairly rude on the phone, almost like I was bothering them and they wanted me to hurry up and get off the phone. Needless to say, I still booked with them, hoping that was a one off.After paying for the survey booking, I was not contacted with a confirmation date or update of any kind. I had to chase them up and was eventually given a date. The day before the scheduled date, I receive a message stating a different date to what was agreed. I contact them to inform them I was given an incorrect date. With no apology or understanding, I am told that the date had to be changed because of available and that's it. This really angered me, due to all the arrangements I had to make in order to make sure someone was in my property to give them access. But I still went along with it, out of desperation. Needless to say, when the surveyor arrived, he refused to do the survey because i was not personally present; even though it was specifically arranged and agreed for the estate agent representative to be present, 7 days prior to the appointment. I'm sure you can already imagine what I was feeling and saying, once I received my estate agents call. When I called up Connells, they nonchalantly apologised and simply said I would have to book another appointment. When the survey did actually happen, I was told I would receive the report within 5 days. I waited 7 days and then had to chase them up for it myself. No apology of any kind was offered.Wait, I've not finished; upon reading my report, they had valued my property £30k less than another survey company and also £35k less than my neighbours property which had just sold.I could go on, but I will stop there.All I will say is that I will never ever use any of their services again and I will tell everyone I know the same.Look elsewhere if you want a professional, respectful and caring service. Connells are the worst I've ever experienced. There should be a no-star option.
1/5
Trustpilot*CONNELLS MUTLEY PLAIN*
*CONNELLS MUTLEY PLAIN*An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word. From day one, Ross came to the house to value it and seemed very good, promised the earth as you'd expect from any estate agent. Valued the house 5-10k higher than others(purposely done to get you on board, who doesn't want an extra 5-10k) That's the positives done! We agreed a 1% fee, Ross the manager put down a figure on the contract and not 1%. We didn't notice this until he had left. We spoke to him on the phone and he agreed to change it, "he would send us an email to confirm it" Weeks went by and we chased for the email, several emails and phone calls went to Ross yet this never got solved. We ended up paying more fees because of his intentional mistake on the contract. Our own fault for not making sure we had it sorted, however Ross clearly knew what he had done and had purposely ignored our emails. Whilst the sale was ongoing with viewings etc we never got any feedback until we called them. Several times we called and they would always say "we were just about to call you" They even held onto offers for days and we only got these when we called them to chase feedback. So we finally agreed a price with the buyer. Connells told us the buyer had no chain and wanted to move in within 6 weeks with no surveys etc as they needed to move in ASAP. This was January 14th 2021, fast forward to July 2021 and the sale is still dragging out because of the chain(the chain that connells told us didn't exist) We found out through our buyers estate agent that the buyers buyer lives in Thailand. This was the reason for a major hold up and very nearly lost us our new build purchase. Credit to Lawsons who didn't have to go out of their way to chase and explain things to us. Things that Connells would have known for months. We spoke to at least 6 different members of staff, the amount of times we were told "we will call you back" and not receive a call is beyond a joke. They also entered our property without permission when we weren't home. Only Connells and ourselves had a key. Our post had been put on the kitchen side, things in the garden were moved. When I questioned this they denied it.Right up until the last day of completion we were still chasing them for their mistakes. They overpriced the final invoice to our solicitor by £100. It took two phone calls from us and one from our solicitor to amend this. Apparently it was a "typo" Funny how the typo didn't work in our favour! All in all a very stressful time which could have been prevented with simply being honest with us and making a few phone calls to us.I've never left a bad review before but this was so bad I felt it was needed. Hopefully our mistake going with Connells Mutley Plain will save you making that mistake. Just to repeat this was CONNELLS MUTLEY PLAIN so please don't mistake this for other connells branches.
1/5
TrustpilotTerrible service
Terrible service, this company will just treat you like a number. Remember you are not important to them. 1st they sold me a flat of non standard construction they claim they didn't know that, but there iwn surveyor know that without looking at the flat!
1/5
TrustpilotHorrific
HorrificLived in a property since 2017, repairs continually ignored. 3 times ceiling has collapsed. My belongings destroyed, all my food. Still have no ceiling. Bathroom floor is still raised and leaks. Bath is not repaired and just has plastic siliconed to cover holes. Fences collapsed. Back door not working or secure. All reported and ignored. Trashed my belongings, broke my bed, bin. Left work uncomplete, dumped rubbish in house snd left 20 bags of rubbish for months in my garden. Broke my hoover, left toilet marks in my toilet. Landlord issued eviction noticed because i chased repairs, wat else am i supposed to do, live in these conditions????Falsely accused of doing the damage myself only for 2 inspections to be carried out and proved that its the ignoring and poor work of a contractor. Despite refusing to do repairs and issueing a section 21 to evict they then ask for more rent over 5% wats suggested. Every phonecall and email solves nothing. I still live in these conditions. Bullied and harrassed by refusing to do repairs, eviction and demands for more rent. Stay away from this company. They appear to be interested in only collecting money and have no control or support for tenents. The repairs were serious and my children could have been seriously hurt. Boiler broke and took over a month to repair. I had no heating or wash facilities and this was during xmas time. Words cannot describe how awful this experience is. All evidence will be provided to courts should they persist with eviction. I only hope that I can bank enough to get away from Connells and there treatment of me for good. Dont become a victim of them and stay well away. .
5/5
GoogleGreat service provided from start to finish with the sale of local flat
Thank you for your kind words and for choosing our services for the sale of your flat. We take great pride in providing top-notch service and are thrilled to hear your experience was a positive one. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPoor at communication
Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back.
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