Connells Letchworth reviews

★★★★★ 5/5

Google

Eve and Aaron from Connells Letchworth were fantastic from start to finish. They played a key role in getting the matter to exchange and completion, especially in the final days when they were constantly chasing all parties and keeping everything on track. As the conveyancers for the sellers in a chain, their communication and support made the process much smoother. Highly recommend them for anyone buying or selling in the area!

Asjaadh · 10 December 2025

★★★★★ 5/5

Google

We came to Ellie for mortgage advice and received the best possible service. We had some unfortunate experiences with previous advisors, but Ellie was absolutely amazing! She went above and beyond for us, more than we ever would have expected. Ellie made the whole process super easy for us, explained everything fully and gave us a great outcome. We will be using Ellie in the future! Would always recommend!!

C · 21 October 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Ellie Parkinson-Lowe at Connells Letchworth, and we genuinely cannot recommend her enough. From start to finish, Ellie was absolutely incredible, attentive, approachable, and always available to answer any questions we had about the mortgage process (no matter how small). She consistently went above and beyond, making the whole journey from offer to completion feel smooth and manageable. Ellie truly is the reason we now own our first home, and we are so grateful for her support every step of the way. She always had a smile on her face and brought such a warm, friendly energy to every conversation. It made what can be a really stressful time feel much more positive and reassuring. Huge thanks also to the entire team at Connells Letchworth for being so welcoming, if we ever move again, we wouldn't hesitate to go straight back to Ellie.

Sammy · 6 April 2025

★★★★★ 5/5

Google

Just had a fantastic service from Connells in Letchworth Garden City. Financial advice superb from Michael Cole. From selling to buying advice, remortgage, mortgage application. Nothing too much trouble, quick responses, knowledgeable about everything! Staff were always friendly and welcoming and Aeron was great dealing with a sale and advice.. Top team in here!

Helen · 10 December 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Having been let down by one of the competitors, I was wary of all agents but Aaron was extremely helpful and gave me new hope that I would sell! I I had to move back to Wales before the sale and Aaron was great at popping around to check on things the buyer wanted to know. Extremely helpful and a great communicator who kept me in touch at all stages and gave me great advice (even on my purchase property which was nothing g to do with Connells). Fantastic service and support from Aaron in particular but the whole team were great. Would strongly recommend!

Nicola · 24 July 2024

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Connells provided us an excellent service in selling our house. They managed all the viewings well and kept us informed of the feedback. They were also able to help negotiate the price of our onward purchase with a neighbouring estate agent. In all very happy. Big shout out to Craig Putton who is a lovely guy and very helpful in the whole process. Also Imogen for her excellent and sunny phone manner. 🌞

Damian · 8 October 2024

★★★★★ 5/5

Google

We recently used the mortgage services of Michael Cole at Connells in Letchworth. He went through all the options with us to find the right mortgage that suited us. Michael and all the team at Letchworth were always very professional and friendly. We would have no hesitation to recommend Michael and the team. Thank you very much for all your help.

Yvonne · 21 February 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I had a bumpy start to my buying process, having to pull out of an initial purchase of a property through connells. I'd already started the mortgage process with Michael and although I ended up purchasing a property through an alternative estate agents, it was very straightforward arranging the Mortgage with Michael. I cannot thank him enough for his honesty, clarity and help throughout the whole buying process. He was always happy to answer any questions I had or explain anything (to do with the whole buying process and not just the mortgage), as a first time buyer it can be very daunting doing it all on your own but Michael made it that much easier and less scary. Although I didn't purchase a property through connells, the staff at connells letchworth were always very nice and helpful when I have spoken with them. 100% recommended arranging a mortgage with Michael.

Abbie · 23 October 2023

★★★★★ 5/5

Google

Craig P and his team have been brilliant throughout the process of buying and selling in the Hertfordshire area. From the moment Craig valued our flat, he was open, honest and gave us helpful suggestions for selling, as well as useful advice about the market conditions. The team are incredibly proactive with both buying and selling and it was reassuring to know that all elements were considered. There was some pressure to use Connells mortgage advisor, which was the only downside. Overall we found it to be a smooth experience with a professional and proactive team. We'd highly recommend using them for buying and selling in the future.

Emma · 23 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

I have recently moved into my house with a mortgage arranged through Ellie Parkinson-Lowe. I found her to be knowledgeable, approachable and incredibly helpful through the entire process. I was particularly impressed with her communication - she always responded to emails and phone calls and would always help out where she could. The process was made a whole lot easier with her there guiding the way. I look forward to working with her again when I need to remortgage.

M · 22 September 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

The whole team at Connells, Letchworth are by far the most professional, efficient and friendly team I've ever had the pleasure of dealing with. Not only are they brilliant at what they say they will do, they are always available throughout the entire process. Special mention to Craig P, Craig F and Imogen for all your help!

Sophie · 8 October 2024

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

Ellie was fantastic throughout my mortgage process, professional, friendly, and always quick to respond. She made everything easy to understand and took the stress out of the experience. Highly recommend her!

Emilia · 1 August 2025

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Google

I recently put my mother's house on the market, this was a very emotional and difficult time. Craig came to give a valuation, he was respectful and gave us expert advice. Craig helped us with our time restraints by calling after hours. The team at Letchworth kept us updated and gave good advice when we were accepting an offer. I would recommend Connells estate agency to anyone buying, or selling.

Diane · 23 October 2023

★★★★★ 5/5

Google

Connells sold me my last home and then 4 years later sold the home again for me. They chased everything, always answered the phone, gave a great % price and their initial survey was done with more care and attention than any other provider we had round. If you’re trying to sell your house and want peace of mind, choose Connells, special shout out to Craig, Aaron and Imogen for their help

Luke · 7 February 2025