Connells Letchworth reviews in North Hertfordshire

★★★★★ 5/5

Google

Been searching for a property and found Lizzie incredibly helpful in my search. Most other estate agents I’ve worked with have not given the same level of attention to detail and allowed me to see so many properties in such a short space of time. Would recommend both Connells letchworth and Lizzie if your looking to buy.

Ryan · 10 March 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

Ellie was fantastic throughout my mortgage process, professional, friendly, and always quick to respond. She made everything easy to understand and took the stress out of the experience. Highly recommend her!

Emilia · 1 August 2025

★★★★★ 5/5

Google

Michael helped us with our first mortgage ever and done a fantastic job. The process unfortunately took its time only due to other reasons but michael advised us all the best options and routes we could take and helped us stay patient and positive with the process. Couldn't recommend him enough. Thank you michael

Kieran · 10 March 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.

Customer · 1 September 2025

★★★★★ 5/5

Google

I recently put my mother's house on the market, this was a very emotional and difficult time. Craig came to give a valuation, he was respectful and gave us expert advice. Craig helped us with our time restraints by calling after hours. The team at Letchworth kept us updated and gave good advice when we were accepting an offer. I would recommend Connells estate agency to anyone buying, or selling.

Diane · 23 October 2023

★★★★★ 5/5

Google

I would highly recommend! We had Andy come and do a valuation on our house, his clear knowledge of the local area stood out and his calm, warm nature made picking Connells even easier. If you need to sell you won’t be disappointed using Andy and Connells.

Chloe · 10 April 2026

★★★★★ 5/5

Google

Connells sold me my last home and then 4 years later sold the home again for me. They chased everything, always answered the phone, gave a great % price and their initial survey was done with more care and attention than any other provider we had round. If you’re trying to sell your house and want peace of mind, choose Connells, special shout out to Craig, Aaron and Imogen for their help

Luke · 7 February 2025

★★★★★ 5/5

Google

Michael was recommended to me by a friend who had used his services as a mortgage broker. He was amazing - he was supportive throughout the whole process, and kept me well informed at all times. Thank you Michael!

Chantal · 8 February 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 5/5

Google

Connels were very quick to get our house on the market after being for sale for months with a different estate agent. Loads of viewings were lined up and we had multiple offers to choose from within a week of going live. Great Service!

Timothy · 10 October 2024

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 5/5

Google

Had a few viewing with Lizzie and really appreciated her honest and approachable nature. My partner and I looked forward to viewings with her and found it to be an overall good experience!!

Louisa · 10 June 2026

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Google

We had a good experience with Connels, from arranging the viewings up to completion the communication on their side was great. Thankyou

Hope · 10 August 2026

★★★★★ 5/5

Google

Great bunch, service was excellent right from the word go. Unfortunately I was selling my late father's place and they dealt with the situation with the respect it deserved. 2 weeks on the market, 2 views and 2 offers, 1 accepted. Can't ask any more than that. Thanks to Craig x 2, Aaron and Imogen

Helen · 26 January 2024

★★★★★ 5/5

Google

I used Connells, Letchworth to sell my home in 2024. Having previously marketed with a different agent, and been wholly dissatisfied, I changed Agent and was pleased I did. Aaron valued and initially managed the process for us, achieving an offer within the first two viewings. He was friendly, approachable, knowledgeable and very helpful in those nervous early stages. I was pleased with the marketing materials and the online portal made it easy to keep a track of things; although I did find it all a bit overwhelming at first. On the whole Connells seemed to work well as a team, were very quick to answer questions and respond to telephone messages. I was warned it could take around 16-weeks for the sale to complete but these things are never a given and it took from June until November when we finally moved. My small niggle was that I did feel they were more focussed on the buyer at some points, rather than me as the seller and the one paying the fees. I do also feel that I could have had more communication from about 3-months into the sale when things went very quiet. On the whole a positive experience and I would recommend using Connells to sell a property.

Larissa · 24 January 2025

★★★★★ 5/5

Google

Can't recommend them enough. Everything has been professional, our needs were very well catered for, and they've coached us through a phase of our lives we've yet to encounter. That, on top of handling the agreed price of our property, has made no second thoughts present theirselves throughout the process. Keep it up!

Tommy · 26 January 2024