Martyn Gerrard reviews from tenants

★★★★★ 5/5

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Personalized Service by Rayan Dool of Martyn Gerrard, North Finchley

Rayan is just simply a great helpful guy and he extended great service to us. He surely knows what a customer service really means. He is a fast observer and really picked up what we were looking for. He understood, valued our needs, requirements and presented us with appropriate offers. Above all, he has a keen sense of humour and has all the salesmen qualities which a person at his stature should have. He surely is an asset to Martyn Gerrard. We wish him all the best for all his future endeavours.

Deepak · 25 August 2016

★★★★★ 5/5

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Would Recommend Them To Anyone

Moving can be stressful at the best of times, but when you're four recent graduates who are 'promising' but can't prove it, it's important to have someone not only believe in your situation but also empathise with it. Martyn Gerrard completely came through for never once said 'never', they showed us two properties that suited us perfectly and saw our tenancy right to the end with just a one week turn around. Keshia was our agent. During office hours she was always easy to reach, and always keen to see how she could help us and she was incredibly straight talking and refreshingly honest and therefore helpful. The whole team have made a stressful event far less stressful, including area manager Julian who very ably stepped in whenever Keshia was absent. I would recommend them to anyone.

Joshua · 29 January 2016

★★★★★ 5/5

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Great service

We had our first experience with Martyn Gerrard Estate Agency. Unfortunately the landlord has proven to be unreliable and sadly we weren`t able to rent the flat we initially had in mind. We were obviously frustrated as almost 2 weeks passed without any type of reply from the landlord. Against all odds of having an actual positive experience, Keshia and Julian went above and beyond to try an fix our issue. They were very prompt on probably over 50 back and forth emails, constantly trying to find a solution for us with new properties. Very good customer service and with a very professional attitude. Once again, thank you Keshia and Julian for your time and effort.

Matei · 23 October 2015

★★★★★ 5/5

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Patience of a saint

Julian went above and beyond the call of duty for both the landlord and the tenant.. I can't express just how complicated this deal was and it would have been far easier for him to abandon the process and find an alternative tenant but he didn't and thus secured a brilliant tenant for the landlord. The tenant was foreign and had poor english and zero understanding of negociating or the legal system. Julian made it happen.

Jane · 23 November 2015

★★★★★ 5/5

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Great Company, Awesome staff!

Rayan was amazing from the minute I spoke to him on the phone. He was determined to help us find our new home and he did just that with great professionalism and patience from start to finish. He must have shown us 10 - 15 properties and was extremely understanding, never once did he push us to go ahead with the options we did not like.

Patricia · 12 October 2016

★★★★★ 4/5

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Proactive and reliable

I appreciated to deal with Laurence that found immediately a nice property for me and my partner, with a good match for the price, the location and, in general, our living needs. So to anyone who looks for renting, I advise to get in touch with him because he could be very helpful.

Erika · 14 March 2018

★★★★★ 5/5

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Excellent Friendly Service

As far as my experience with the number of estate agents I dealt with whilst trying to find a rental, Rayan was prepared to go that extra mile to try and secure a tenancy for me, my partner and our dog. Very professional and experienced manor. Also very friendly and polite. Would strongly recommend!

Natasha · 28 July 2016

★★★★★ 5/5

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An excellent agent/person to help you find the right place for you.

Rayan was very helpfull and diligent in finding the best place for me and my wife , from the very first moment. He also played a key importance role in securing the property that we very much wanted to rent. Would definitely recommend him to anyone looking to rent in the area.

Konstantinos · 11 October 2016

★★★★★ 5/5

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Best experience I've ever had with an estate agent

Julian was awesome. Friendly, sincere, informative, genuine (a trait that seems all too rare in real estate). Clearly knew his stuff as has lived in the area for ages. Even though we loved the first place he took us to another so we'd have better judgement on our choice. Top guy. Thanks.

David · 14 November 2015

★★★★★ 5/5

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Excellent experience!

My experience with Martyn Gerrard was excellent, especially my dealings with Magda. She responds to queries promptly is very helpful. I am really pleased I chose to rent via MG and will do again in the future.

Caroline · 31 May 2017

★★★★★ 5/5

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Everything went smooth

Just rented a flat with Laurence help and everything went smooth, he answered promptly to all my questions, kept in touch with the process updates. I would definitely recommend him and M&G to my friends.

Claudia · 26 February 2018

★★★★★ 1/5

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Terrible, dreadful, avoid it if you can

Terrible customer service - they treat you like an idiot. They aren't returning deposits on time, ignore your emails, phone calls, lie into your face. The only thing they were trained good enough for is to say "our apologies" and "we are so sorry" and "some one will definitely get in touch with you tomorrow". And then you wait, and wait, and chase and wait... We dealt with several letting agencies before, but this one is just worst of the worst. I do not ever write reviews, but they just made me mad. You have broken washing machine? They don't care. You have leaking roof? They don;t care. you have mould all around the house? they don't care. What do you, MG, care about at all?

Ilona · 5 July 2016

★★★★★ 5/5

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highest satisfaction

It was more than lucky for me to know Michele when I got difficult to find the one to rent after the previous reservation was suddenly canceled and the agency (other than MG) tried to take admin fee not taking any responsibility at the end of late and poor service. Their staff was even late for 30min at viewing! Michele, took just one week (1/3 time to the previous agent) to arrange viewing, preparing documents, contacting the owner and making the contract. His work has been all clear and neat and timely managed in such a kind manner. Even out of property agency area, it'd be hard to find this kind of high quality service, I don't post a review normally, it's first time and I wanted to reward to him in this way. Such an able and professional agent. Thank you again, Michele! Myoung

Myoungeun · 14 September 2015

★★★★★ 5/5

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Michele and Julian

Michele and Julian were fantastic at all stages of the process and I found them incredibly helpful and kind. I wouldn't hesitate to recommend Martyn Gerrard

Ruth · 26 July 2015

★★★★★ 5/5

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Very professional and friendly

Very happy with the service which I received from Michele Schirru MARLA -Assistant Lettings Manager. Everything its was done very quick and easy, with really friendly and professional manner. I am very pleased that I met the agency Martyn Gerrard.

Ahmed · 17 June 2015

★★★★★ 4/5

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Attentive and efficient service

I found the service I received was very good. The agent was very attentive and efficient ! He responded to my requests very quickly and ensured everything was dealt with efficiently and as smoothly as possible

Elkie · 17 June 2015

★★★★★ 5/5

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Superb support for tenants

Martyn Gerrard were excellent at finding & arranging for us to rent our new home; Their staff were extremely fast & thorough, so we wasted no time, They understood our requirements & presented the perfect property, arranging an ideal alternative overnight, when the original apartment was withdrawn. Post-moving support was available too, as we settled in to the new environment. I couldn't recommend them more highly.

Fiona · 18 June 2015

★★★★★ 5/5

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Excellent, professional

We had the pleasure to be a tenant through Martyn Gerrard and our main contact was Julian. During our 3 years stay everything went very smooth and communication was perfect and quick. I can highly recommend the agency and Julian as the agent for any future dealings.

Zoltan · 1 June 2016

★★★★★ 5/5

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Dealt with my circumstances

I came looking for a flat to rent under some alternative circumstances but all aspects were quickly and effectively dealt with. Communication between all parties was always prompt and they made a process that was somewhat complicated easy and hassle free.

Melissa · 5 July 2015

★★★★★ 5/5

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A big thank you.

Ryan - I found very honest and direct, but looked after us at every step. I was kept updated of every steps. I would strongly recommend Martyn Gerrard to everyone.

Umashish · 22 August 2016

★★★★★ 5/5

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Happy to choose Martyn Gerrard

Easy to deal with and very straight forward company. Reliable and prompt. Staff very nice and very helpful.

Alexandra · 28 July 2016

★★★★★ 5/5

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Excellent Customer Service

Many thanks for making the experience of leasing a property very easy.

Kate · 28 July 2016

★★★★★ 5/5

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Excellent service

Very happy to find this agent and it was very helpful

Mobin · 19 June 2015

★★★★★ 5/5

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Very professional and efficient.

Rating only, no written review.

Yu · 17 October 2016