Trusted Agent profile · Normanton
★★★★★
958 reviews across 2 platforms
10 High Street, Normanton, WF6 2AB
Richard Kendall's office in Normanton, at 10 High Street, is rated 4.8 out of 5 across 958 reviews on two platforms, including 107 Google reviews rated 4.8.
Every review we hold for the Normanton office, from every platform, shown as written. First names only.
5/5
TrustpilotI bought a property through Richard…Karen was great
I bought a property through Richard Kendals and Karen Marijewko was the sales negotiator. Karen was always professional, polite, helpful and very responsive to any queries I had; promptly dealing with any via returning my call or via email.Karen was a pleasure to work with and I felt lucky to have her dealing with things!.Highly recommend this company.
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5/5
GoogleBrilliant right from the very beginning of this journey, Sarah has been in contact at all stages, excellent communication making things easy and nothing is an issue. Having had experience of another estate agent the difference is like chalk and cheese. They listen to your needs and listen to you. Highly recommend Richard Kendall
Thank you for taking the time to leave a review for Sarah at our Normanton office,
2/5
TrustpilotDisappointing service for tenants
I have rented a property through Richard Kendall for nearly two years in which the majority of the service received has been unacceptable. The way in which I have been spoken to via telephone with the majority of staff (not all) , or emailed has been shocking. I moved into the property during the start of the pandemic in which initially Richard Kendall would respond to concerns or issues that had arisen. This included the discovering the boiler leaked, the oven not working and the hob been broken when I moved in. However, this changed throughout the tenancy and instead I was subject to a complete disregard as a tenant. A few examples include:- the cellar leaked considerably during a time when there was a lot of rainfall so I informed Richard Kendall of this. At the start of my tenancy there was a lot of rubbish, and smashed glass down there which they said they would remove when the tips opened again. I was informed as a conclusion by Richard Kendall that cellars do leak (which they certainly shouldn’t), and that I should have continued to remind them to get rid of the rubbish in the cellar (I had already phoned previously regarding this). I spoke to the manager regarding this incident as I was spoken to very rudely by the staff member.- Damp also started to become apparent only in the main bedroom which indicated a leak on the outside. I was informed by a staff member as it was the weekend the landlord wouldn’t be likely to get anybody to visit until next week as it is ‘double pay’ for landlords. The landlord later phoned me off his own accord stating Richard Kendall had told him I was annoyed at him (which I had never said) but we have always had a good rapport and informed me he had not stipulated this to Richard Kendall. I also received an email blaming the damp on BREATHING in the property!- I phoned Richard Kendall on one occasion and they began by stating I was the one who had come into the office abruptly regarding the boiler. I told them this was not me to which they replied the worker has put it on the wrong notes and it’s for next door tenants instead! Not only is this unprofessional in my opinion, but also a breach of the Data Protection Act as I should not be made aware of my neighbours tenancy issues.- When moving out, we had to gather confirmation from Richard Kendall via a website to state I was a tenant. My new letting agent explained they were just awaiting on this as all other checks had been completed then we could sign. I phoned Richard Kendall regarding this to check if they have the email as needing this to sign. The staff member response ‘we don’t just drop everything you know’ and further stated the specific website take ages to respond to them but when they need something it has to be done right away. Again, customer service being unprofessional.I have given Richard Kendall 2 stars as when I was informed the property was going to be sold, I had correspondence with Mandy who was genuinely nice towards myself. Despite the horrendous treatment from the majority of Richard Kendall staff, I continued to help as much as I could such as undertaking viewings so staff members didn’t have to take time out to do so. I even said to Richard Kendall to book them in for my first day of annual leave at any time which allowed 6 different viewings to take place.To end with, whilst Richard Kendall have since apologised for this - which I should add was only when I raised the incident to the manager of the firm . When moving out of the property, I heard voices in my living room. Richard Kendal had given one of their admin employees the keys to my rented property to look around with her son! I was on my own, and in shock that someone had entered my house. Whilst the two strangers apologised and I allowed them to look around (more so as I didn’t know how to react), it points out again the downfalls of Richard Kendall. This was a breach of my tenancy rights further and the excuse stipulated by the partner of the firm was that the notes had not been read which outlined the property was still in tenancy with myself. This further breached my content insurance, and would have been void if something would have been taken. Mandy did apologise for this error, and whilst I appreciate this as Mandy has been welcoming in discussions, the combination of this incident with the rest was too much. A company that should be vastly ashamed of their treatment towards tenants.
We were sorry to read your review. The issues you have raised will be looked into and we will respond to you directly.
5/5
TrustpilotFirst Class Service
Richard Kendall's Estate Agents were first class.
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Karen and the team provided a first class service and kept you fully informed throughout your sale. Thank you again for choosing Richard Kendall. We wish you all the very best for the future.
1/5
TrustpilotShambolic at best
Booked a viewing for Sunday 16th Jan at 3pm for an appartment in Normanton. Got a call to ask if we could delay it to 3-15, no problem. We arrived on time & met who we thought was the estate agent. There was someone else there to view the property at 3-15 so the rep from Richard Kendall thought it a good idea to combine both into one viewing. Once we pointed out that we were not prepared to do this we eventually managed to sort things out. Then he couldn't find the appartment until we pointed it out to him that it was infact a ground floor appartment. Once inside i asked a question re the property, he couldn't answer as he was only the designated key holder & not an estate agent, not his fault. Any questions would have to be answered the following day by the office where i made the appointment. It also appears they only give you a 15 minute window to view the property. When the lady from the estate agents rang me the following day for feedback she was very nice & apologised but i'm afraid the damage was already done.
We write further to your recent experience with our accompanied viewing. Thank you for accommodating our request to delay the viewing by fifteen minutes and once inside the property you appeared happy to discuss your further queries with our office. We have been selling houses for over 50 years and where we hold the key have conducted our viewings in this manner at all times. You mention that the damage had already been done, but we are not clear what damage has actually be done here? You had a long conversation with our office following your viewing and accepted our explanation as to how we conduct ourselves when showing people around properties. We are sorry you still feel aggrieved and feel it necessary to express your views in this manner.
5/5
TrustpilotSuper fast purchase!!!
I've just had a call from the fantastic Karen at the Wakefield office to say I've now exchanged contracts! This has all only taken around 6 weeks from viewing until this point, it's absolutely flown! Karen has been amazing throughout, nothing has ever been too much trouble! Karen is also so friendly and reassuring, just an absolute pleasure to deal with!!
Thank you for leaving a review for Karen.
5/5
TrustpilotThank you very much to the Wakefield…
Thank you very much to the Wakefield office for all their help with our sale, especially Karen marijewko. After been left disappointed in the past with various other estate agents Karen was a breathe of fresh air.Kept upto date every step of the way and usually already one step ahead in terms of strategies with what to do next in a challenging sale. Thanks again Karen
Thank you so much for taking the time to leave a review for Karen.
5/5
TrustpilotAs first time using Richard Kendall…
As first time using Richard Kendall Agency can clearly say massive thanks to staff. Definitely recommend
Thank you for such a kind review. We're delighted your first experience with us was a great one. Thank you for recommending Richard Kendall.
5/5
TrustpilotExcellent Service
I just sold a house through Richard Kendall. Karen Marijewko was my consultant. She was excellent in the marketing, keeping me updated on status and seeing the sale through to completion. In a difficult market I was able to sell the house pretty quickly and at the full asking price. I would recommend Karen and Richard Kendalls to all.
Thank you for leaving a review for Karen.
5/5
TrustpilotWe had a great experience with Richard…
We had a great experience with Richard Kendall their agent Karen Marijewko has been so helpful and supportive. Karen contacted us on a weekly basis to give us updates and was making sure everything went as smooth as possible. I would absolutely recommend their services
We really do appreciate you taking the time to leave a review for Karen.
5/5
GoogleFantastic service from start to finish especially Sarah who has kept us updated from start to finish of this move thank you highly recommend
Thank you for leaving a review for Sarah at the Normanton office and for the recommendation.
5/5
TrustpilotTotal Support and Professionalism
From the beginning of instructing Richard Kendall to sell our home. We experience totally professional expertise. Nothing was too much trouble, everything explained to us in an amazingly informative supportive and courteous manner. Andrew from Kendalls, who visited our home to take photographs for our brochures, as well as being extremely professional and qualified, using state of the art photographic equipment, helped us to present our property to its very fullest potential, and gave us lots of tips regarding the very best photographic profile. He was extremely patient, working tirelessly on our behalf, producing a high class brochure. Liz Cooke helped us throughout the process, amazingly professional, determined stalwart to give us the very best experience, ensuring we were kept well informed throughout, liaising with solicitors and our buyer's solicitors to ensure seamless communication to all. Liz is one in a million!! I have never come across such a hardworking individual within an estate agent practice and this was my 7th Purchase and Sale in a period of over 30 years. You know that you can totally trust and rely on the staff and company completely. Ours was a complex sale but Liz worked diligently on our behalf the whole time, to ensure the sale went through. Buying and Selling properties, is such an awfully stressful and challenge experience to go through, but Liz, Andrew and all the staff at RK, did everything they could for us to reduce stress, help and support us the entire time. We can't thank you enough for what you have done for us. Thank you!!!!
5/5
TrustpilotVery turbulent first time house purchase.
We were lucky to have Karen helping us with the purchase. The process was very difficult for us and at the very end our Solicitors were clossed by SRA. Thankfully from the very beginning, Karen guided us through the purchase and later helped us with the Solicitors.
4/5
GoogleAs a first-time homebuyer, I had a lot of questions, and Miranda (Normanton) was the perfect guide. She was always professional and kept me informed every step of the way. Her constant support made what could have been a stressful process feel seamless
We are delighted to hear that Miranda was able to support you so well as a first-time buyer. Buying your first home can bring lots of questions, so it is wonderful to know she kept you informed and helped make the process feel smooth and straightforward. We will be sure to pass your kind words on to Miranda. Wishing you lots of happiness in your new home.
5/5
TrustpilotDonna and Joanne managed the purchase…
Donna and Joanne managed the purchase of our house sale in an incredibly professional and friendly manner though out the full process and were readily available for any questions & communication. I would highly recommend the team specifically Donna and Joanne for any house sale or purchase in the future as the knowledge, communication, integrity and profession/friendly skills were outstanding on every interaction.
Thank you so much for your thoughtful review. We are delighted to hear that Donna and Joanne guided you through the process with such professionalism and friendliness, and that their knowledge, communication, and integrity stood out at every stage. Your high recommendation means a great deal to us, and we will be sure to pass on your kind words to them both.
5/5
TrustpilotRichard Kendall/ Karen Marijewko
We have used Richard Kendall to sell a bungalow with their agent Karen Marijewko being our contact person.I must say that right from the start of the process Karen has been brilliant. Her communication skills have been excellent and it has been a pleasure to work with her, always feeling well supported and informed.Richard Kendall have an excellent representative in Karen Marijewko who has helped to take some of the stress out of selling a property.
1/5
TrustpilotWorst Renting Experience
One of the worst renting experience. Property Address: 27 Finkin Lane, Wf3 4NJThe story starts with Richard kendalls agent showing us a property and had zero knowledge about it. The guy showed the house and a garage. Considering the space of the garage and the house, we put up the application and offered extra rent to acquire the property. Little did we know what we are stepping into. As soon as we gave a notice to our previous landlord about leaving the property and close to move in date, Richard Kendalls Agent "Alice Duckett" said, we are sorry to show you the garage but we can't give you the garage. We had no option but to move in with no garage and same extra rent. Right after we moved in, the walls of the property starts to get wet. I contacted Alice Duckett from Richard Kendalls Horbury Office about the situation and she with the landlady put a blame on us and said, you guys are drying clothes in there and that is causing those wet walls. However, that wasn't true as after some time, the water starts dripping from the ceiling. Upon putting pressue and involving the council to sort this issue, we came to know that the chimney top is damaged and water is coming from a big hole. Richard Kendalls and the Landlady "Alex" knew about it and they tried hiding that by applying fresh paint.I found some proofs of it online when I searched the property address later and the pictures came out. There were clear water leaks visible on the walls of the rooms and living room. I tried reporting this issue for months as the property feels super wet and we couldn't heat the property properly. My wife was pregnant and the cold was really unbearable. The council came in, did the inspection and really did noting else other then just sending a notice to the landlady and never followed back as well. A few months gone by and we passed the winter time and then came another issue, the BEES flooding in to our living room in numbers each day. In the chimney whole, there was a huge wasps hive. I chased 2 months with Richard Kendalls to sort this issue out and they were just ignoring it. Finally after 2 months, they sent pest control unit who were not able to go on the roof and the roofer wasn't agreeing on going to the roof because of the Bees. With all those issues and worst customer care, I had to leave the property. Now I left the property, the landlady and Richard kendalls are trying to take the deposit money as there is a small paint pint they found on a cupboard. They also want to take more money out of my deposit because I had internet setup in the property "With their Concent" which they don't remember now.Such worst estate agents, who will do anything to rip you off.
5/5
TrustpilotA professional yet caring experience…
A professional yet caring experience from start to finish. Information and updates regarding the sale of the property were regularly shared. A stressful time made much less difficult due to expertise and effort made by the staff.
Thank you so much for your wonderful review. We are delighted to hear that you received such a professional and caring service throughout your sale. Keeping you regularly updated and helping make a stressful time feel more manageable is exactly what we aim to do. Your recommendation means a great deal to us and we truly appreciate your kind words about the team’s expertise and support. Thank you again for choosing Richard Kendall.
5/5
TrustpilotI cannot recommend agent Karen…
I cannot recommend agent Karen Marijewko at Richard Kendall Wakefield, highly enough for her outstanding professionalism and attention to detail throughout our property buying experience. From the initial viewing to the final signing, Karen demonstrated a deep understanding of the market and superb negotiation skills. Her dedication and commitment to finding us the perfect property did not go unnoticed. Thanks to Karen, we were able to secure the beautiful property at Western Road, Tingley, which we now call home. If you are looking for a knowledgeable and attentive estate agent, look no further than Karen Marijewko at Richard Kendall .
5/5
GoogleWhat can I say Richard Kendall’s dealt with both the rental and sale side of my son’s property and were brilliant throughout Kept us both updated throughout nothing was too much trouble would highly recommend whether looking to rent sell or buy
Thank you so much for your lovely review. We are delighted to hear that both our lettings and sales teams supported you and your son throughout and kept everything running smoothly. Keeping you updated and making sure nothing feels too much trouble is exactly the service we aim to provide. Your recommendation really means a great deal to us and we truly appreciate your kind words. Wishing you both all the very best moving forward.
5/5
TrustpilotA great experience from beginning to end
We recently purchased through Richard Kendall, and are very grateful to have had such support and friendly staff to talk to throughout the process. They helped us immensely despite working with truly terrible solicitors on our end, being friendly and approachable, whether in person in Wakefield, on the phone, or via email. They happily passed and received messages on behalf of ourselves and the seller, and never once made us feel unwelcome when doing so. We mainly dealt with Karen, who was proactive and helpful throughout our very long purchase. I could not recommend using Richard Kendall enough and hope to have the pleasure of doing so myself in the future.
5/5
TrustpilotExcellent care and attention to detail
Good communication knew exactly what we're looking for, first flat we unfortunately missed out on but they saved all documents needed so available to transfer to next viewing, which we put offer on and we're accepted immediately, thanks to Alice for her efficiency, I have just inherited a house in east Yorkshire and will get Richard Kendall to handle the sale and then will go back to them when we eventually buy a house on Wakefield after hopefully at least a year in our lovely rental
4/5
TrustpilotAs a first-time homebuyer
As a first-time homebuyer, I had a lot of questions, and Miranda (Normanton) was the perfect guide. She was always professional and kept me informed every step of the way. Her constant support made what could have been a stressful process feel seamless
Thank you so much for your kind review. We are delighted to hear that Miranda was able to support you so well throughout your first home purchase. Buying your first home can feel overwhelming, so it is wonderful to know she kept you informed and helped make the whole process feel smooth. We will be sure to pass your lovely comments on to Miranda and the team in Normanton. Wishing you every happiness in your new home.
5/5
TrustpilotRichard Kendall sold my house :)
I used Richard Kendall as the agents to sell my property and throughout the process any contact with staff was made easy as they were all very helpful & polite. I mainly dealt with Elizabeth Cooke throughout the course of the sale who was excellent. She always seemed very happy and eager to help & was accomadting when I wanted to contact my buyers with any queries and always replied immediately whether that be by email or phone call, but usually both! I would definitely use Richard Kendall again in the future
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