William H Brown Norfolk reviews

★★★★★ 4/5

Google

Overall good experience when dealing with W H Brown. All members of staff I dealt with were helpful. Aiden was very thorough with the initial assessment and valuation. I should also mention Zoe who handled the viewings and negotiated with the buyers.

Paula · 25 July 2024

★★★★★ 5/5

Google

Harrison was superb at showing the house and helping every step of the way. He made a stressful situation feel easy and really appreciated all his help. Thank you so much.

Michelle · 15 December 2024

★★★★★ 5/5

Google

The best estate agents in our local area. Hannah was absolutely amazing! Kept me updated of our purchase every step of the way. Also going out of her way to make sure things ran as smoothly as possible. Would highly recommend and will be using them again in the future. :)

Courtney · 17 December 2023

★★★★★ 5/5

Google

Purchased my house through purple bricks (who were rubbish!) but used Laura as my mortgage advisor. She was very professional and found us a great deal even though I’m self employed. She worked very hard for us to make anything we needed happen and was very informative the whole way through. I’ve heard great things from friends about the sales staff being very friendly, hard workers and doing everything they can to provide an excellent service. I will be using this branch to sell my house in the future.

Chloe · 18 October 2024

★★★★★ 1/5

Google

I should’ve listened to the poor reviews on here. We came here to see Laura Driver, the mortgage expert in this branch, to see our options for a mortgage. She agreed to see us at 7pm which was good as we live over an hour away. Once we got there we were given a full on presentation of why William H Brown is the best which seemed a bit elementary but anyway, we submitted an application for just one of us for some reason, (still not sure why we didn’t try both of us at the same time) and she asked me to send her my credit file using CheckMyFile. Which she said was free but I actually got charge £15 for so watch out for that. It took her 25 days to bring us back any results during which I emailed her twice and she responded to the first one but the second one totally ignored. After the 25 days she told us that my application was unsuccessful and wanted to try my partners and asked for her credit file. We had gone into the original meeting saying that we had tried a few months prior and that this was a likely result so to try both of us or just my partners on her own. In which she did the complete opposite and only tried mine for some reason. The process took so long that we were put off continuing any further as we don’t have months of our lives to waste. We have had previous experience of William H Brown in a different branch and it was the exact same experience….initial impressions seem very good but then under the surface is a total shambles. Wouldn’t recommend.

Chloe · 16 October 2024

★★★★★ 1/5

Google

COWBOYS and SCAMMERS. Would have given minus starts if possible. Do not use at all costs. refusal to return phone calls, ignorant to emails and worst of all underpaying rental payments to landlord by as much as 50%. A literal joke of an agency. A strong message to all landlords reading this to dodge this agency at all costs. Genuinely astonishing how you think this is an appropriate way to provide a service to clients. Have reported to Trading Standards and will take further action where necessary until changes are made!

Anthony · 25 July 2024

★★★★★ 5/5

Google

We had a viewing with Zoe Leeper who made us feel very welcome as we arrived at the property. Zoe took us into each room and gave us plenty of time to have a good look around. Zoe appeared to be very knowledgeable with regards to the property and advised if we had any further questions to just get in touch with her and she would find out the answer for us. As we left we were given a print out of the details of the property in a presentation folder which we felt was a nice touch. We were so impressed we are now in the process of buying the property.

David · 25 July 2024

★★★★★ 5/5

Google

I recently had the pleasure of using the services of Lawrence Cole and Katie D'souza, of William H. Brown, as letting agents for a home I own in Suffolk County. I found them both to be knowledgeable, professional, and pleasant to deal with throughout the time of listing and securing a suitable tenant. They provided me with localised and specialist expertise, along with the infrastructure, processes, and networks of a UK-wide property group. I highly recommend them both to anyone needing such a service.

Ian · 25 July 2024

★★★★★ 5/5

Google

I would like to thank the company for their professional approach to any problem, especially the manager. SAM We've worked with various agencies when buying a house, apartment, or other …

Viktors · 16 January 2026

★★★★★ 5/5

Google

Have just moved into our new rental house through William H Brown. From viewing through to key collect Lawrence was extremely helpful and very quick to respond to any of our questions. Very good experience.

Courtney · 16 March 2024

★★★★★ 5/5

Google

I have had many recent dealings with estates agents. However Simon and Zoe stood out from the crowd. Both were friendly yet professional at the same time. Simon went out of his way to show us a house on his way home and out of hours. No offers of this kind of service from any of your competitors. He also kept us informed without feeling hassled. Zoe showed my family and I around a house, she appreciated we had travelled a way to view and made us feel valued and not rushed, even when the next viewers arrived early!!! She had a very nice, informative and professional manner about her. Both Simon and Zoe are a credit to William H Brown and would highly recommend them. Thank you 😊PositiveResponsiveness, Professionalism

Olivia · 25 August 2022

★★★★★ 1/5

Google

Vile operators, who dragged me on a 4.5 hour round-trip, to "view" a property that wasn't even on the market. This was just to sell me one of their over-priced mortgage/life insurance/funeral packages. (they failed) Awful, moral-free, parasites with no regard for anyone else. No wonder the "industry" has such a bad name. Try them for yourself and see. Take no notice of any platitudes they respond with. This is what happened and they know it.

Mark · 24 June 2025

★★★★★ 5/5

Google

Bought my first house through these guys. Mainly dealt with Laura and Hannah, but everyone was helpful and welcoming whenever I went into branch. Would definitely go through them again 👍 …

Frederick · 18 September 2023

★★★★★ 5/5

Google

Best agents in uk by far ..very professional staff especially Harrison who I term to be the best sales agent I have met..has an eye for potential clients.thumbs up

Charles · 13 April 2025

★★★★★ 5/5

Google

Harrison and Lawrence (letting department) have been absolutely amazing in renting out my property. From start to finish, they kept me fully informed throughout the entire process. Any time I had a question, they were just a phone call away and always happy to help. Their communication, professionalism, and efficiency made everything smooth and stress-free. They’re truly brilliant at what they do, and I would highly recommend them to anyone looking to let out their property.

Elena · 24 April 2025

★★★★★ 5/5

Google

Brilliant friendly staff who were more than happy to help in any way. Jessica Austin was mainly who we dealt with and she has been wonderful and helpful and happy to help with even the smallest query we had and made the whole experience much less stressful than it could have been without her help

Kitten1901 · 16 June 2019

★★★★★ 5/5

Google

Lauren and Taylor were absolutely fab! During our search for a new rental property we unfortunately faced a lot of uninterested agents predominantly due to the large demand for property. These ladies were the absolute opposite, they not only arranged a viewing for the property we enquired about but others that may be of interest. They were engaged with our move, came across very genuine and professional throughout. Everything was clearly explained and actioned quickly. All round great service!PositiveResponsiveness, Quality, Professionalism

Sarah · 15 June 2021

★★★★★ 5/5

Google

As first time renters we were really unsure of the process. We were waiting for our house sale to go through and Lauren was so patient with us, calling regularly to see how the sale was going and keeping an eye out for rental properties for us. We had heard horror stories of references taking forever to go through and Lauren guided us through the whole process answering any questions we emailed through really promptly and efficiently. I can't sing her praises enough. We had spoken to several estate agents and no-one else was interested in our business at all. Once we had exchanged contracts on our sale the whole process will have taken less than 2 weeks for us to get the keys for our rental home. We will definitely purchase our property through William H Brown purely based on this great service from Lauren that was second to none! Thank you so much Lauren!PositiveResponsiveness, Professionalism

V · 15 June 2021

★★★★★ 5/5

Google

First time renting and wasn't sure what to expect. The lettings team was super helpful and friendly, they walked us through everything. I would recommend to anyone looking to rent or buy!

Sevensage · 19 July 2025

★★★★★ 5/5

Google

Having a bad experience with a previous letting agents , we have been so pleased with how we have been treated by this company in particular Bethany. What a delightful and kind individual she is. After months of being let down we have been sorted out promptly, effectively with great efficency. We will always be grateful and we are so pleased we dealth with this company. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

C · 15 June 2022

★★★★★ 5/5

Google

A huge thank you to Beth who has been amazing in helping us secure our tenancy! She was very helpful and approachable and we are extremely happy with the service she gave us! Well deserved 5 stars!PositiveProfessionalism

Debbie · 15 June 2022

★★★★★ 4/5

Google

I appreciated how helpful and positive Stuart Ellis was when helping me to sell my mum's cottage. He explained everything very clearly and I was happy with his valuation. When Chloe Aldous created the details of the cottage and made it live on Rightmove it looked very attractive and the details were well written. We got a very immediate response to the property and had viewings straight awayPositiveResponsiveness, Professionalism

Liz · 15 June 2022

★★★★★ 5/5

Google

So Jess was the estate agent helping me in securing a fabulous, cost effective and homely flat, at affordable deposit and fee cost and also help push it through within one week due to some personal circumstances which gave me. A week to find a property, she not only secured the property but helped me with every question and step along the way even when sometime they may have been stupid question she has supported me through out the whole process, I highly recommend William H Brown and I Highly recommend using Jess as ur estate agent t go to she is not only friendly and professional, she is also in judgemental and very supportive, thank you

JULES · 16 June 2019

★★★★★ 5/5

Google

We recently purchased our first home. Nicola Hembling was so helpful throughout the entire purchase of the property. She was very knowledgeable and took the time to explain all complex points. Her patience, reassurance and quick responses ensured that the purchase was as stress free as it could have been. Thanks to Nicola’s good negotiation skills we secured the property at a price we were happy with. Due to the effective service received we would not hesitate to recommend Nicola and William H Brown to others.

Anneka · 16 June 2019