Trusted Agent profile · Norfolk
★★★★★
424 reviews across 1 platform
5 Bank Plain, Norwich, Norfolk, NR2 4SF
William H Brown Select's office in Norfolk, at 5 Bank Plain, is rated 4.2 out of 5 across 424 reviews on 1 platform, including 424 Google reviews rated 4.2.
Every review we hold for the Norfolk office, from every platform, shown as written. First names only.
1/5
GoogleHaven't ever been spoken to as rudely on the phone by a company as by William H Brown! Also ignore simple requests to justify asking price with other sold properties in the area while constantly hounding me for a higher offer, only bidding against myself No updates on property sale throughout but the mortgage advisor was very helpful, although of course pressured to use this when I could have arranged myself
5/5
GoogleMolly was really good at providing advice , the whole process took so long to a point I decided to pull out but Molly found alternative options and helped me buy my dream house. Excellent support and service.
5/5
GoogleExcellent service, very helpful and provided some lovely houses to consider. Would highly recommend the service to anyone, particularly Andrew Wilson who is really friendly and very attentive to the needs of first time buyers. Matt Cook
5/5
GoogleAlthough I have had my buyer pull out - I have had enjoyed the experience of looking at houses. Staff that have really stood out as exceptionally bright and supportive were Laurence Gage and Kristen ( sorry don't know your last name) They were so buoyant and helpful and went the extra mile each time. Most importantly their great sense of humour was a gift. Thank you it has been great meeting you both and know you are an asset to Browns- you will go far
5/5
GoogleHad an appointment with Zach and it went smoothly and would definitely recommend when looking for an agent to assist in property viewing
Thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleNot very impressed by William H Brown as someone looking to rent. Firstly, they wasted my time by showing me the wrong and unsuitable property instead of the one I'd asked to view. Secondly, when I was able to arrange to see the correct place the agent was half an hour late. Thirdly, after applying for the property William H Brown failed to let me know whether I'd been successful or not (there were two other applicants) despite my calling the office a couple of days later asking for an update - the agent managing the property (Brian) was not in and didn't ever call me back.
5/5
GoogleTo begin with I was in a horrible circumstance and needed a quick place to stay. Called William H Brown and was welcomed with a lovely greeting from a staff member called Brian. He said he was here to help and he thoroughly delivered! Thanks to his determination and care in for his work, I was moved in to a new property in less than a week! Big thank you again Brian and I hope for promising progression for you!
5/5
GoogleBrian was amazing at helping us secure our student housing and going beyond the limits needed to ensure that we were informed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter viewing three rental properties with Brian from the Bank Plain Branch I am confident that he will find me my ideal property. From the start Brian has filled me with confidence that there is a house for me out there. He has listened to me with regard to the type of house I need and given me detailed information regarding the process of securing a rental property. Brian has informed me properties that WH Brown have on their books and dealt with all queries with a postive and friendly approach. T
1/5
GoogleHad a really unprofessional experience with letting agent Brian. He didn't show up to the first house we were viewing then was late for the second house. The tenants were not expecting us making it really awkward for us to view the place. He then took a long phonecall to sort out the tenants issues whilst one of them showed us around (as well as letting us know a number of issues they've had with these agents). Afterwards, he demanded we put 5 star reviews for him despite being late and not showing us around. Very disappointed with the service provided, will not be using William H Brown and will.be letting others know of this.
5/5
GoogleWe agreed with the builder, Ashford Developments, to buy a house in Dereham. The builder proved to be completely unreliable as was his solicitor and instead of taking 2 months to complete the house it took a year and instead of a similar time to exchange contracts it took 8 months. Throughout, Courtney of W H Brown was supportive and helpful in every way possible, negotiating with great patience and professionalism.PositiveResponsiveness, Professionalism
1/5
GoogleI do not recommend the lettings department I rented an overpriced room with black mould, which caused me long term health issues and nothing was done by them to fix the issue. Only by countless emails and phone calls by me demanding a change, they only offered to knock £50 of my rent for one month. Disgraceful. I DO NOT RECOMMEND THIS FOR STUDENTS!
5/5
GoogleThe young enthusiastic team in the lettings section of this branch of William h brown is very pleasant to deal with. My flat was put on Right Move by the team, and within hours I had two viewings arranged. Alexandra contacted me personally, and has kept in touch to see how the viewings went. I will continue to use William h Brown at 5 Bank Plain Norwich, as it has given complete satisfaction for the many years we have been working together. Anita Piper
4/5
GoogleDuncan and molly have been great, I recommend if you sell with them to use their knowledge. we are a first time buyer and they have explained everything in detail and made the process understandable. They are a little pushy with the amount of calls they make and voicemails they leave and should be more considerate that people have to work to then be able to pay mortgage and that is the only reason they don't get 5 stars, very happy with their service. Hope to use again in the future.
5/5
GoogleOutstanding Letting Service. Very fast, efficient and knowledgeable staff who went the extra mile to work at my convenience. Not only did they find a very suitable tenant in an unexpectedly quick time, their experiencing in the checking of tenant suitability was more than helpful. The staff that helped were helpful, informative and flexible making the whole process stress free. I was so impressed I then listed my other properties with them having previously found the re-letting process with other agents slow and very dissatisfying. They proved on this property also to have everything covered and again proved excellent. I would have no hesitation in recommending this well managed team to others.
1/5
GoogleDreadful people, seriously, run a mile! I gave them my details when I wanted to view one of their properties. Never, ever give them your phone number! They have called non stop ever since, asking me to call and sell my property with them. I told them numerous times, to stop calling and remove my details from their database which they assured me they would. Well, they didn't. The calls kept coming. And coming. I stopped answering my phone but that didn't stop them. They left messages. Lots of messages. So I changed my voicemail message to say please leave a message unless you're William H Brown in which case don't as I've told you lots of times to stop calling me. The messages stopped for a while, so I removed the recorded message. And guess what? Still they're calling to leave me messages! Save yourself the bother and sell your house with eMoov for £560 which is what I have just done.
4/5
GoogleWHB dealt with both the sale of our property, and the purchase of our new place. All round great service. If I was leaving this review specifically for Dan in after sales, it would easily be 5stars, he was excellent throughout, always took our calls, dealt with us in our more stressful moments, and got the job done! Keep up the good work!
1/5
GoogleEvery time I call them, they try and get me to come in and talk to "Molly" about a mortgage. Even though I say no every time, they still ask again and again. This company puts the HARD into hard sell. Anyone without a strong mind would just succumb. If I could buy the property through another estate agent, I would! - Unthank road branch is fine by the way, its only this branch that has a big problem
1/5
GoogleReally obvious that all of these five star reviews all about the same person are fake. Odds on that "Brian" doesn't actually exist when everyone who's rented with William H Brown knows they're an absolute shambles.NegativeResponsiveness, Quality, Professionalism, Value
Hello Onan, we're very sorry to see you believed our team deserved a 1-star review. We are extremely proud of all of our 5-star reviews as the team here work tirelessly to ensure all of our customers receive the best possible customer service every single day. We can certainly confirm that Brian has been part of our team since 2018 and we are proud to have him as a letting negotiator within our team as his passion and hard work for all of our lettings customers is second to none. If you would like to visit the branch where we can assist in you in the future, we would be more than happy to help you and showcase why we have received such glowing feedback from many people in the area.
5/5
GoogleRecently completed our first purchase with William H Brown and had a very positive experience with them. Shout outs to Mitchell Palmer who flagged up the property to us in advance of it being listed, allowing us to get in first and make an offer, Sarah Alison our mortgage advisor who explained the whole process to us very well, and Maddie Harty who helped progress things to completion.
5/5
GoogleHad 2 offers on my property within days of putting on market. Excellent photographs of my house definitely helped. Professional service and very good at following up. Would definitely use again!
Good Morning, Thank you for taking the time to leave the sale team a review, I am glad you were happy with the marketing that we organised for you. The property is a great one and the speed of the offers reflected this. Kind regards
5/5
GoogleSo helpful in getting us our uni property for next year. A massive shout out to ed, for showing us around but also taking time to help us and even give us a lift to their office to get the deal done. Thanks again
5/5
GoogleAfter speaking to Billy Bradford about several different properties and then viewing a few he suggested a property that did not tick some of the boxes on our list but it was one that he thought we would like. Needless to say, that's the property we liked and bought. Both Billy and Alex Ramsay (mortgage advisor) were a great help in getting the transaction to happen as smoothly as possible.
5/5
GoogleI'm really grateful for Fabio helping me get my current flat. He was the only agent in my experience I actually felt wanted to help me and his enthusiasm made such a huge difference. And the flat is great! Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown Select's Norfolk office has 424 reviews across 1 platform: 424 on Google.
William H Brown Select Norfolk is rated 4.2 out of 5 across all 424 reviews, and 4.2 out of 5 on Google from 424 reviews.
William H Brown Select Norfolk, 5 Bank Plain, Norwich, Norfolk, NR2 4SF.
