TW Gaze Norfolk. reviews

★★★★★ 5/5

Google

Last year my children inherited a property and as we had a two hour journey to get to the property and the condition of the property it was decided to sell the property by auction. …

Andrew · 16 February 2026

★★★★★ 1/5

Trustpilot

I had an online bid accepted and the…

I had an online bid accepted and the item was subsequently sold to someone in the saleroom. There was no "final warning", unlike all the other lots. It is highly likely that this was an arrangement to enable the purchaser to avoid an auction and buy under value. I note that others have reported similar practices at this auction house. Avoid.

James · 24 November 2022

★★★★★ 5/5

Google

Fantastic estate agents, Kyrena and colleagues really work hard and are never phased. Would highly recommend!!

Barnoid · 16 October 2025

★★★★★ 5/5

Google

Kate was superbly organised and was invaluable through the whole process of purchasing our first home, we couldn’t have asked for anyone better.

Richard · 16 April 2023

★★★★★ 5/5

Trustpilot

Friendly and honest experience

Some people on this site have been disappointed by items they have bought sight unseen. The answer is to phone for a free condition report before bidding. The auction room assistants go to great lengths to provide an honest report. As a buyer and seller over three decades, I have found the staff to be friendly, helpful and willing to point out defects which I haven't seen myself.

Ann · 2 January 2025

★★★★★ 4/5

Google

Would highly recommend the TW Gaze service when selling your home. Kate and Sarah were professional from start to finish and nothing was too much trouble. Thank you.

Clare · 18 July 2024

★★★★★ 1/5

Trustpilot

Unethical when you bid online

Unethical when you bid online. I have bought both online and in the saleroom. I have had a few issues with these guys when bidding online. Mostly, the description has no mention of damage - even extensive damage - and I have purchased a few items which have been badly damaged but the photos or description don't show this. Also experienced winning online, told I have won, gone to pick up and told it was sold to someone in the saleroom. Their fees for bidding online are excessive, and yet there is little guarantee of good service. 1st time I registered to bid online they charge my card 10p. 2nd time, 20p, 3rd 30p, 4th 40p? ?? What is that all about? Other auctions authenticate your card with a 1p transaction! Never a buyer or seller will I longer be - though have spent loads withe these over the years. Their loss for shoddy practices!

Jamie · 8 April 2024

★★★★★ 5/5

Google

We were very happy with the advice and service we received in relation to the disposal of my late father's estate (house sale, auctioning off of personal property and house clearance).

Andrew · 16 October 2024

★★★★★ 5/5

Google

Very pleased with their service. They went the extra mile for us particularly Mike Sarson. We would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Gilli · 16 June 2021

★★★★★ 5/5

Google

Outstanding support provided by Roberta and Team, as first time buyers we were anxious and overwhelmed at times but she answered questions and pointed us in the right direction ensuring we completed quickly and smoothing. If we ever come to sell, TW Gaze will be the first place we ask for a valuation.

Matthew · 16 April 2023

★★★★★ 5/5

Google

Absolutely brilliant service from Roberta at TW Gaze. She facilitated the sale of our property brilliantly. She kept us up-to-date throughout the whole process and couldn't have been more helpful. We dealt with other members of the team too and again, very helpful. I would highly recommend using TW Gaze.

Kirsty · 16 June 2023

★★★★★ 5/5

Google

Absolutely brilliant service from Roberta at TW Gaze. She facilitated the sale of our property brilliantly. She kept us up-to-date throughout the whole process and couldn't have been more helpful. We dealt with other members of the team too and again, very helpful. I would highly recommend using TW Gaze.

KJP · 16 April 2023

★★★★★ 5/5

Google

Fantastic team and unlike many other firms, wonderful aftercare. Regular updates to make sure all loose ends tied up. Critical in ensuring the sale went through in a tight timescale pre Christmas. Particular mentions go to Sarah, Katie, Richard and Mike for their support. 5 stars.

Ed · 13 January 2025

★★★★★ 1/5

Google

Very poor communication. I had to make contact twice to have confirmed our offer was accepted and that the vendor would wait for us to sell. Within 4 working days of this communication I made contact again to be told its sold to someone …

Suzannah · 16 April 2023

★★★★★ 1/5

Google

Utterly appalling service. I called three times to arrange viewings on multiple properties I was interested in, each time they took a message and told me somebody would call back - they never did. How they actually manage to sell any property is beyond me.

Ross · 16 April 2023

★★★★★ 5/5

Google

We would highly recommend TW Gaze Estate Agents, especially Chris Collins. Chris was phenomenal from the very start and was exceedingly professional at all times. Without Chris's support and determination, we truly believe that we would …

Martin · 16 April 2022

★★★★★ 5/5

Google

My wife and I found TW Gaze at Diss to be extremely helpful and responded promptly and professionally to all enquiries we raised. Thanks guys you did a great job for us and we are very happy to recommend you to anyone who is looking to buy or sell a property in this area.PositiveResponsiveness, Quality, Professionalism

Jeff · 16 June 2021

★★★★★ 5/5

Google

When buying or selling a property it is always going to be a stressful time and communication is key to making this journey as smooth as possible. My recent experience in using T W Gaze of Diss - (Chis. Collins) in selling a …

Michael · 16 April 2022

★★★★★ 5/5

Google

We had to sell the house of a deceased person from 250mls away. Mike did an excellent job, and all went well until there was a flash flood at Christmas. He took charge, even emailing us on Boxing Day, and arranged pumps, de-humidifiers, …

M · 16 April 2022

★★★★★ 5/5

Google

Rowena at Gaze's helped us enormously through our selling process. Constantly reassuring when things got a bit stressful, we felt she always had our back and her professional advice was excellent throughout. Highly recommend.

Karen · 16 April 2023

★★★★★ 5/5

Google

This was the first time I had ever sold a House, I invited three Local Estate Agents to manage the sale, I was impressed Mike from the start, I was allocated Roberta to manage the sale, Roberta done an excellent job guiding me through the …

John · 16 April 2021

★★★★★ 5/5

Google

Brilliant and professional service from the entire team from start to finish with our house sale and purchase. An absolute pleasure to deal with and would highly recommend.

Paul · 16 April 2023

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service. Kept us informed the whole journey. Very happy customer.

Deborah · 9 July 2025

★★★★★ 5/5

Google

TW Gaze conducted the sale of the house we now reside in. It had an extremely complex title and without the knowledge and diligence of their highly credible staff throughout the conveyancing process we would not be here today! Mike and Jordan, our primary sales negotiator worked tirelessly with our conveyancer, their solicitor and our estate agent to overcome complexity and rejections to appease our mortgage lenders and suggested resolutions to make our purchase a reality! For this we are eternally grateful. After the sale we have leveraged Rowena's expertise to offer guidance regarding re-modeling the property to work for our growing family and business. She has been instrumental in planning how we may want to live in the future and the journey has been exciting! I would thoroughly recommend TW Gaze to anyone selling a residential property, big or small as the process of moving house can be a stressful one. You can guarantee they will work hard for you and have the knowledge and expertise to deal with complexity if needed.

Gary · 17 June 2018