Newquay Property Centre Newquay reviews

Hey Tom, delighted we got there for you! Lovely to hear such kind words particularly given your past experiences with another agency. I appreciate selling from abroad must have been stressful for you both, so thanks for trusting us to sell and let for you. Best wishes and thanks again, Daniel.

Thanks Neil. Danielle is an absolute star so we're lucky to have her within the team. Delighted we're now over the line for you, lovely to hear you're pleased with the NPC 5 star service. Enjoy that stunning property 👍 …

Hi Linda, great to hear this feedback, thanks so much for taking the time to leave us a five star review! we hope you enjoy your lovely new home. Kind regards, Daniel.

Your bantz is 5 stars, shame your score wasn't, however, thanks all the same for taking the time out of your day to review us, it's very much appreciated :)

Hi Luke, great to hear this incredible feedback, thanks so much for taking the time to leave us a 5-star review. Kind regards, Daniel.

Hi Sian, firstly I'm delighted that your husband's wallet is back with you, but also I'm so proud of the honesty and integrity of my amazing team and in particular on this occasion Josh. Thanks for the review, best wishes, Daniel, Director NPC.

Hi Barb, I'm so pleased you enjoyed our service and the quality of out marketing content. It was brilliant working for you, obviously your plans have changed, but best wishes for the future and we're here and ready if you ever need us again. Take care, Daniel

We are so pleased for you, and delighted that you have taken the time to write such a wonderful review, the whole team and in particular Daniel & Richard are beaming from ear to ear to receive such praise for all of our hard work, expertise and efforts. Thank you, thank you, thank you.

Top review from top clients. Thank you. Your description is everything we constantly aim for with our service. It's wonderful to see our efforts recognised. Hope you managed to get out for that celebratory meal 😊👍 …

Thanks for the 5 star review James. It was a pleasure working for you and your lovely family. It was also so much fun selling such a beautiful home as yours. So pleased that your onward purchase went through despite the last minute solicitor malfunction. Richard is really pleased and said to say thanks as well. Best wishes to you all. 👍

NONSENSE...! You asked to view but could only view on a Saturday. We promptly booked a viewing for you for Saturday the 29th of June, however, on the 26th of June our vendors cancelled this scheduled appointment as their child was poorly. We immediately emailed you (same day) to say we would see if we could reschedule for a different Saturday but explained we were waiting for the vendors to come back to us. All the while we had lots and lots of enquiries. It's worth mentioning that you’re not actually on the market. Subsequently the vendors decided to accept a great offer from a ready to go applicant, and never gave us the opportunity to reschedule your viewing, and… you emailed us the following: “Hi I think we will leave this for now as the vendors don't seem motivated at all.” The reality is you thought the vendors weren’t motivated when in fact they felt you were wasting their time! However, you decided “shoot the messenger” (us) - I am very confused by your review, but looking at your other reviews I am not surprised. I am confident anyone reading this will trust the 100+ 5-star reviews we have over your 2-star review. Best wishes, Daniel Peel - Director

Thank you

Hi Angela, thank you so much for the 5-star review, we're delighted the sale went so well and you were pleased with all of our efforts. Thank you again for using Newquay Property Centre. Best wishes, Daniel.

Hi Sarah, It's been a pleasure acting for you again after all these years. I'm delighted you are just as pleased with us second time around. Best wishes for the future and our love to Kevin x

Hi Grahame, thank you for this review, it's great to hear your feedback and we're delighted you were pleased with our efforts. Good luck in your lovely new home. Thanks, Daniel

Hi Gemma & Phil, I am delighted to hear your feedback. It's so rewarding to hear we're doing things right :) btw the chocolates are delicious thanks so much! Kind regards, Daniel.

Delighted to receive such wonderful praise, and hear you had a brilliant service from us. The team and in particular Danielle, Luke and Daniel will be beaming with pride. Thank you 😊 …

NONSENSE...! Please allow me to correct you with the facts, but first, I must apologise for the delay in responding to you until today (3rd January) We all freely celebrate Christmas in our own way, so whilst it was important for you on Boxing Day! to fire out a succession of poor reviews to several companies including ours, I chose to relax and enjoy the festive break with my family and loved ones, and as such gave your comments no thought whatsoever until today, but hey, people are strange. Now that I am back I am very pleased to have the opportunity to correct you on the actual facts that led to the sellers withdrawing from selling to you. 1. We (Estate Agents) act for the seller, they employ us, they pay us, and we have a legal duty to act at all times in their best interest. Buyers can use our services for free and we will happily give good service to all we encounter, buyers included, but make no mistake we do not work or act for anyone other than the seller. 2. Definition of Gazumping: Make a higher offer for a house than (someone whose offer has already been accepted by the seller) and thus succeed in acquiring the property. I thought it important to highlight the above two points in advance of me outlining the chronological facts of your aborted purchase. You agreed to purchase the property in question in early September 2021! At the point of your offer you outlined your position as CASH from the sale of your home. This strong financial position was influential in the vendors decision to accept your offer. However, in late January 2022 you backtracked on this and notified us that you were not going to use the cash from your sale, and in fact you were now going to take a mortgage. It then took you until early March to provide details of your appointed financial adviser, despite us asking repeatedly. The clock was now running at 6 months since you'd offered and we'd instructed the sale. However, as probate had initially been awaited (granted on 7th March 2022) the vendors patiently waited for you. By mid June with still no sight of your mortgage offer the vendors patience began to wear thin, as such as part of our efforts to act in our client (the sellers) best interests we suggested they consider remarketing the property, they declined. In early July we finally heard from your lenders surveyor who were instructed to complete the valuation survey. As such we now expected your mortgage offer and therefore exchange of contracts imminently and without further delay. In mid September the sellers patience (understandably) finally broke and they elected to set a deadline for exchange and officially put you on notice that should you not exchange contracts within a 10 day period they would reoffer the property for sale. On the 28th September (nearly a week past the 10 day deadline) you hadn't exchanged contracts nor did you have suitable mortgage monies available to do so. You had now been trying to buy this property for over a year, with probate granted for over 6 months. So yes, the vendor reoffered the property for sale, just as they told you they would and we found a more proceedable buyer for a better price shortly thereafter. So to summarise. You were aware probate was awaited, however, this had no bearing on the delays or the reasoning for the sale not proceeding to you. On the contrary to your suggestion we negotiated brilliantly for our client (the seller) securing them thousands and thousands more. The sellers showed incredible buyer loyalty to you, giving you the exclusive opportunity to purchase the property for over a year. You were not gazumped as you were not the buyer at the point the most recent sale was agreed. The reason your dreams were shattered lies squarely at your door not ours! Regards, Daniel Peel, Director

Thanks Leo for taking time to kindly review us, it's much appreciated. Customer service is the cornerstone of our business, and regardless of who we act for, our aim is to give brilliant service to all whom we meet, so it's great to get this kind of feedback from you. Thank you :)

Hi Tristan, thanks so much for the 5 star review, its massively appreciated! Kind regards, Daniel.

Thank you Claire for the 5 star review, always lovely to help lovely people and to be thanks as a team for our efforts. Best wishes, Daniel

Thank you Dan, we really enjoyed working with you to sell the 5 properties, the banter wasn't bad either ;)

Thank you Patricia, delighted you're happy with our service. I'll pass your kind words onto Josh, he'll be very pleased to hear this ❤️

Thanks Jodi, it was our pleasure and we're delighted to have moved you into what hopefully will become your forever home!