Trusted Agent profile · Newquay
★★★★★
195 reviews across 2 platforms
34 East Street, Newquay, TR7 1BH
David Ball Luxury's office in Newquay, at 34 East Street, is rated 4.5 out of 5 across 195 reviews on two platforms, including 185 Google reviews rated 4.5.
Every review we hold for the Newquay office, from every platform, shown as written. First names only.
5/5
GoogleWe bought our new house with david ball, they were very helpful throughout all process with good communication. We've received a lovely welcome hamper and a card which was very nice touch.
Dear Steven, Happy New Year! Thank you for leaving a five star review for David Ball Agencies - we are very happy to hear that the process of buying your new home with us was such a positive one.
5/5
GoogleThank you to Marcus for being friendly, professional and patient and for finding us our dream plot/house.
Hi Danielle, we are delighted that you found your dream plot/house with our help and thank you for leaving a five-star review.
5/5
GoogleWe bought a C G Fry property at Nansledan, Newquay. Right from the word go Marcus and Amanda were friendly and very helpful. They took us for a number visits to look at the property for measuring up etc. Even after we moved in they rang to check everything was ok and contacted the site manager to sort out a couple of little problems for us. Great team.
Thank you so much for your 5 star review, apologies for not replying sooner. As we look to organically grow the business into the new decade we are aware now more than ever the need for social engagement with our customers via the use of social media and review sites and it will now be company policy to reply to all past and current comments in a timely manner. We really appreciate your feedback and wish you all the best for 2020.
5/5
GoogleBrought a house through Davud ball and couldn't fault the service we received at all. Fantastic estate agents, extremely helpful and polite. Would highly recommend.
Dear Sam, we're so pleased you took the time to leave a five star review for David Ball Agencies and are thrilled to hear that you couldn't fault the service you received and that you would recommend our services. Thank you.
5/5
GoogleWe bought and sold with David Ball and their service from start to finish was top rate. All staff friendly and knowledgeable about the properties we were buying/selling. Quick to answer queries. Would highly recommend.
Dear Judy, thank you for noting just how top rate our service was, and that our team is friendly and knowledgable, and we are really pleased that you would recommend us. Thank you also for your five star review of David Ball Agencies - we are very grateful.
5/5
GoogleAs we relocated to Cornwall, Marcus was an enormous help from start to finish! He understood our circumstances and needs and consistently worked with us to ensure the process was smooth and stress-free. He was reliable, responsive and helpful at every point of contact and we believe he made our experience as easy as it could be. We would recommend Marcus over an over again!
5/5
Googlefantastic estate agents, we're very helpful and nothing was too much trouble. Made buying a house so much easier.
Thank you for your five star review of David Ball Agencies.
5/5
GoogleFrom the beginning, Marcus was extremely friendly and professional. He was able to advise throughout and was always there when we needed help or questions answered. He helped make the process far less stressful than it could have been and was wonderful all the way till the end when he handed us our keys!
5/5
FacebookExcellent service beginning to end of the process. Zac was helpful, responsive and helped us stay connected with our slow moving sales chain on our sale. We’re super happy with our new home as well-thank you Zac and David Ball for helping us purchase our dream home
1/5
GoogleReally rushed viewing, hardly had time to put my shoes back on before being hurried out the front door. Applied for the property but they didn’t even bother letting us know that we hadn’t been successful. Awful experience wouldn’t recommend. EDIT: In response to the reply that our application was successful and they tried to call us several times, this is completely false. We had no missed calls and no voicemails. Surely if you can’t contact someone by phone you would just email them? Load of rubbish.
Hi Mrs Gittens, Thank you for taking the time to review. We're sorry on this occasion at the viewing you felt rushed, this is not in line with our policy. We allocate a specific time block for each viewing, and we have not received much, if any, feedback about inadequate time allocation in the past. Regarding the property you viewed we tried contacting you via phone multiple times and left a number of voicemail messages in an effort to inform you that your application had been successful. We held the property for two weeks while we tried to reach you before proceeding with the landlord's next choice. We apologize that your experience fell short of your expectations, and we understand your frustration however we feel in this instance it would have have been different should you returned our calls. We value your feedback and will use it to improve our processes and communication moving forward. Kind regards, Daniel Ball
5/5
GoogleMarcus Shelton was great even before we found and secured our property all the way to finishing our purchase. He was patient, helpful and always responded to our questions quickly. Marcus knew a lot about the site, what was happening around the house we were purchasing, and always found answers to our questions even when he initially didn't know the answer. It made the house buying process less stressful and we are extremely grateful.PositiveResponsiveness, Professionalism
1/5
FacebookWe sold through David Ball Estate Agents Newquay, as we had previous dealings with Lily Harrison as a sales agent. We were pleased we sought Lily out and used her as our agent again. However we found other agents at the David Ball agency extremely hard to communicate. Often we felt bullied via bizarely intimidating techniques used by another member of the team during his dealings with us. Lily was excellent throughout though and very professional and diplomatic. Plus she was fantastic at communicating with all parties of our very complicated chain.
1/5
GoogleThroughout the transaction we were left on the sidelines - we had to constantly chase - the agent only wanted to work with the seller - even telling me at one time that the seller was the one paying them!! They refused to allow us an in person walkthrough (twice) they misled us on the walkthrough via video and stated something which we later found out to be untrue. After delaying the completion for several months they then dictated the completion date without any discussion with us first, We found out this was due to a contingent purchase on a new build (when we were told there was no chain) When we could not meet it due to a pre booked holiday we were threatened with cancellation. We were cash buyers yet it took 4 and a half months from offer acceptance to completion. It would have been nice to have been treated as a customer and bing guided through the minefield of buying a house - instead it was nothing but stress for us. When we accessed the house after completiong they leave you a card paying you a £10.00 M &S voucher once you leave a review
Thank you for taking the time to write this review, we appreciate all feedback as we are always looking to improve our service. We do disagree with the issues in your review, to say we left you on the side-line and did not treat you like a customer when our team member had regular numerous conversations with you (via email at your request), including multiple out of hours to accommodate your different time zone. The fact that the vendors position changed during the sale, due to financial reasons, is not something within our control which we did communicate to you at the earliest possible opportunity. We never refused to allow walk throughs of the property on your behalf, the vendor would not allow us entry on the times you put forward which again is something out of our control. Regarding the completion date, the “threat” of cancellation came from the vendors ongoing purchase, which is not something either of us could exert influence over. We hope you love your new property and enjoyed the bottle of bubbles welcoming you to the area and your new home. Kind regards, Daniel Ball
5/5
GoogleI cannot recommend Marcus and Amanda high enough for their perfect balance of professionalism and friendliness. Nothing was too much trouble and they were both so patient with me whilst I changed my mind on various occassions, also coming in often with a noisy toddler in tow! Consistently good service. One very happy customer.
Thank you so much for your 5 star review, apologies for not replying sooner. As we look to organically grow the business into the new decade we are aware now more than ever the need for social engagement with our customers via the use of social media and review sites and it will now be company policy to reply to all past and current comments in a timely manner. We really appreciate your feedback and wish you all the best for 2020.
5/5
GoogleMarcus provided such fantasic service throughout the process of purchasing our new house. Clear communication, updates when required and supported us from start to finish! Thank you, Lydia & Rob 😁 …
Hi Lydia and Rob, a wonderful five star review for David Ball Agencies - thank you! We are pleased to hear that Marcus provided you with a fantastic service! We wish you well in your new home.
5/5
GoogleDan at David Ball was the main agent I dealt with. From the property viewing at the beginning of the process all the way through to completion, he was there helping me navigate and answer questions. I felt like we were a team in driving the sale and he was always contactable or returned a call when I needed some help. Really great service and I would use if we ever decide to sell as well. Thanks Dan!
5/5
GoogleDavid Ball helped us when we were new to Newquay. Dan is a very friendly and smart guy. And Camilla? (Sorry if I got the name wrong, the girl who sits 2 desks in front of Dan) really helped us out when asked. Camilla should get a pay rise.
Thank you so much for your 5 star review, apologies for not replying sooner. As we look to organically grow the business into the new decade we are aware now more than ever the need for social engagement with our customers via the use of social media and review sites and it will now be company policy to reply to all past and current comments in a timely manner. We really appreciate your feedback and wish you all the best for 2020.
5/5
GoogleSo pleased to have finally moved into my dream home after several disappointing experiences with other agencies. Thanks to Marcus for making the process run smoothly, from the 1st viewing within a couple of hours of being advertised to the final follow up call after handover. His calm, patient & reassuring manner were much appreciated.
5/5
GoogleMarcus guided us through the whole process superbly. Even the most inane questions (i asked) were answered with professionalism. Care was taken throughout the entire purchase, which was made 'painless'. When advice was sort it was offered independently, and speedily. He and the team at CG Fry were fantastic, and very approachable even after the keys were handed over. I cannot recommend them strongly enough.PositiveProfessionalism
5/5
GoogleHaving recently purchased a new C G Fry home through DBA I would have no hesitation in recommending Marcus Shelton at the DB Nansledan Sales Office. Throughout the process Marcus was very professional, efficient, helpful and nothing appeared too much trouble particularly whilst I deliberated over my choices for work tops, tiles and carpets
4/5
GoogleMarcus very helpful in purchasing a new CG Fry home. He helped deal with awkward solicitors and estate agents throughout the process.
Hi James, thank you for your positive review of David Ball Agencies, and we are delighted to hear that Marcus was very helpful when you purchased your new home.
5/5
GoogleDealt with Marcus for our purchase on the Nanaledan development and found him a pleasure to deal with. I have been around sixty odd years and know an honest, decent and good communicator when I meet one. David Ball are very fortunate to have him in their employment
5/5
GoogleWe were kept fully informed of any decisions andor progress throughout our buying journey. The build quality and finish of the house far exceeds other developers. We felt in very good hands.
Dear Mike, what a wonderful review- thank you! We are very pleased to hear about your experience when buying a property with us, and we wish you happiness in your new home. With thanks and best wishes from all of us at David Ball Agencies.
5/5
GoogleI have recently purchased and moved into a house sold buy David Ball. As a first time buyer, Marcus was amazing at helping me through the process. Professional, efficient, easily contactable and friendly. The whole process was stress free and amazingly seamless! I would definitely recommend them to family and friends.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
David Ball Luxury's Newquay office has 195 reviews across two platforms: 185 on Google, 10 on Facebook.
David Ball Luxury Newquay is rated 4.5 out of 5 across all 195 reviews, and 4.5 out of 5 on Google from 185 reviews.
David Ball Luxury Newquay, 34 East Street, Newquay, TR7 1BH.
