Trusted Agent profile · NEWPORT
Verified
★★★★★
632 reviews across 2 platforms
Trigg House Monks Brook StCross Business Park, NEWPORT, PO30 5WB
Trigg & Co's office in NEWPORT, at Trigg House Monks Brook StCross Business Park, is rated 4.8 out of 5 across 632 reviews on two platforms, including 156 Google reviews rated 4.4.
Every review we hold for the NEWPORT office, from every platform, shown as written. First names only.
5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff, Dani was there to answer any questions too. I would highly recommend
Thank you Debbie - and Dani was delighted that you mentioned her specifically. Remember that we reward referrals with a shopping voucher so please make sure you tell us if you want to recommend a landlord or a vendor.Best regardsKeith Trigg
5/5
GoogleAfter owning my own local family business, I always try to keep things local and Trigg and Co are my go to Estate Agent. This is the second time I have used them to sale my homes. They have excellent local knowledge and have a very …
Hi Roger Thank you so much for your 5* review. We work hard to ensure every client has a great experience when moving home and we deliver a fist class service. I will share this with the Trigg & Co team. Thank you once again. It is much appreciated Keith Trigg
5/5
TrustpilotSuperb experience
The lettings team at Trigg were nothing short of superb. Thank you so much for making the process so smooth and being super helpful throughout. 10/10
Dear Tam I will pass on your lovely 5* review. I am very pleased you found the process smooth and super helpful. I will pass on your review to the Lettings team as they love receiving feedback like this. Kind regards Keith Trigg Managing Director
5/5
GoogleThe Team at Trigg have shown exceptional professionalism during a complicated sale of my parents home. I would not hesitate to recommend them to anyone considering moving house.
Thank you for your 5* review. We aim to exceed expectations and want our clients moves to go a smoothly as possible. Will share this with the team. … More
5/5
TrustpilotOur experience with Trigg was always positive!
Our experience with Trigg was always a positive one. Very professional and supportive right through to our completion day. May we thank all of them once again for their help in selling our house this year.
Dear Brenda, Thank you for taking the time to posy=t a 5 star review - very much appreciated by us all here at Trigghomes. Best regards, Keith Trigg
1/5
TrustpilotTerrible toxic service
Terrible toxic service. They put your house price up for sale for the maximum for them to be able to get top commission. Then push you to sell your property for the lowest price possible. STAY AWAY at all costs.The commission is poorly stated on the contract. I am not the only person who has given this company a bad review.
Dear Mrs Jefford,I am sorry that you have posted a negative, twice edited, review about our company and I feel the need to reply to set the record straight for anyone reading it.Trigg & Co successfully sold your property after it had been on the market with another estate agent and remained unsold. You did not raise any complaints until after exchange of contracts when you disputed our bill. We answered your complaint in detail and since you were still dissatisfied, the matter was referred by you to The Property Ombudsman who has investigated your complaint and not found any fault with the way in which we have dealt with your property sale. The fee was clearly stated, written in ink and expressed as a fixed ££amount on your agency agreement. The Property Ombudsman found no fault with our agency agreement which is in plain English.The property was marketed at the price agreed with you after it had been on the market with another agent at a higher price and had not sold. Your purchaser made an offer which you accepted without pressure and the sale was progressed to completion. You did not complain about our service and your entire complaint was regarding our fee.We encourage all our clients to post reviews and do not attempt to stifle or suppress any criticism if we have been at fault. Our business is built on recommendations from satisfied clients and if we are in the wrong, we will hold up our hands and try to learn from our mistakes.On this occasion however I do not believe your criticism is either warranted or fair. We did a good job in selling your property when another agent had failed to do so and charged you exactly the amount stated in your agency contract.I would finally point out that of the 300+ current Trustpilot reviews, all posted by genuine clients, only 7 are less than 'Great' and 277 of them are 5 star 'Excellent'. I believe our record speaks for itself.Yours sincerely,Keith TriggMANAGING DIRECTOR
5/5
TrustpilotExcellent service
Excellent service is provided by an excellent team. We have used Trigg now on 3 occasions for selling our properties. we would highly recommend their services. they are professional, respond quickly to requests and messages, and are always friendly and approachable.
Dear Heather, I was absolutely delighted to read your 5 star review and thank you for being a repeat client - that means a great deal to us as over half of our business comes from satisfied clients returning and making recommendations to friends and family. I hope we will have the chance to be of help on a 4th occasion! Thank you again. Best regards Keith Trigg
5/5
Trustpilotexcellent professional friendly service
Triggs made the whole experience of selling our house simple and straightforward. They were in touch by telephone and email throughout the whole process. The photographs to advertise the property were outstanding, creating immense interest. The first offer was made within ten minutes of going on line.
5/5
TrustpilotI cannot recommend the team enough,from…
I cannot recommend the team enough,from the very start they were informative and professional in their manner. The team showed great knowledge in the current market conditions,acting promptly and offered fantastic advice at appropriate moments. Mark Smith introduced me with valuable advice before our choice and Simon Crates offering valuable information. Thank you team Trigg.
Dear Mr & Mrs Adamou, I was delighted to read your very positive review and have made sure that Mark and Simon have seen it too. I am glad that we were able to assist right through your move. If we can be of further help with anything 'house related' please do not hesitate to get in touch. Best regards, Keith Trigg
5/5
TrustpilotSimply the best.
Careful, thoughtful, helpful people who gave their time to everyone involved during what is inevitably a fairly stressful time, over and above the call of duty. Simply the best.
Dear Janet Thank you for your very kind words about the Trigghomes team. We aim to provide the best service on the Island and to all our clients. I will pass on your comments to the team. Thank you once again Kind regards Keith Trigg
5/5
TrustpilotI just wanted to say thank you for all…
I just wanted to say thank you for all your help and support selling my property, we got there in the end!! All your team were very friendly when I called, even when I was calling alot!! First name basis in the end. 😂😂 Thanks again 😁👍
Dear Kerry, Many thanks for posting your review - very much appreciated by all of us here at Trigg & Co. It's never a problem when our clients call us - that's what we are here for, and communication is absolutely fundamental to getting things done. Thanks again for posting. Best regards Keith Trigg
5/5
GoogleAfter being on the market for a long time we switched to Triggs after being recommended by our friends that sold with them. The difference was amazing and the team did exactly what they said they would, kept us informed throughout and sold our house! We couldn't be happier! Thanks guys, enjoy the wine! Rachel and Mark x
Dear Rachel. Thank you for your 5* review and your lovely comments. they are greatly appreciated. I will pass these on to the tam. Kind regards Keith Trigg-Managing Director
5/5
TrustpilotReally great estate agents
Really great estate agents, handled our property exchange really well, helpful, fast communication!
Dear Anna Thank you for your 5* review it is much appreciated. I will share your review with the lettings team who will be delighted to receive this feedback. Kind regards Keith Trigg Managing Director
5/5
TrustpilotExceptional service throughout
Exceptional service throughout, always at the end of the phone to answer questions and offer guidance. Clear and up-to-date property file, which shows exactly where you are on your moving journey! True to their word- quick sale and quick exchange.
Thanks very much for your super review. I was especially pleased to see how useful you found our on-line property-file system which helps both with communication and a quicker exchange. Thank you again for your business. Best regards Keith Trigg
5/5
TrustpilotNo other word but “Wow”
Amazingly quick sale of our parents house in probate. On the Market January, second viewing offer was made, accepted - purchased and then completed 25th Feb - That has to be a record in any estate agents books. Highly recommended. Thank you for making a very hard time more bearable. D @ P Spurgin
Dear Mr Spurgin, Thank you for your review and we have been delighted to help with your sale at a difficult time. I am glad we got the job done for you and I am appreciative of you taking the time to post a review. Best regards, Keith Trigg
4/5
TrustpilotWell done to Paul and everyone at…
Well done to Paul and everyone at Triggs.Paul had to use a lot of deplomacy in dealing with the negotiations and managed to successfully negotiate with all parties involved.He was courteous and professional and kept us up to date at all times.Thankyou for all your help to Paul and everyone at Triggs.Kind regards Phil and Trish.
Dear Phil & Trish,Thank you for posting such a positive review and I particularly appreciated your feedback about Paul Harrop's work to help the transaction to come together. He was delighted to read your review.Thanks again for taking the time to post a review.Best regards,Keith Trigg
5/5
TrustpilotWe use Trigg and co as our letting…
We use Trigg and co as our letting agent and couldn’t recommend them enough . From the start of the process to finding tenants and now managing our property, we have found Trigg and co very professional, helpful and have always kept us informed during the process via telephone , email or via the app .
Dear Mr & Mrs DaveyThank you for your review of our lettings team which I was delighted to read.I am glad to see you found our Property File App useful - it also keeps track of all your statements, payments, certificates and tenancy details meaning less paperwork and hassle.Thank you again for your review.Best regardsKeith Trigg
5/5
TrustpilotBuying a house for the first time has…
Buying a house for the first time has been a steep learning curve, but patience, support, and guidance from Trigg & Co, plus a willingness to engage and understand our complex requirements has been a great comfort throughout the process. The result . . . the perfect property, the right location, and the right price.
Dear Mr Winford,Thank you for your review and I am glad we were able to help you get that 'just right' house.If you ever get itchy feet in the future and come to sell, or just want a valuation at any time, please don't hesitate to ask. We are always happy to provide a free appraisal plus any other help we can.In the meantime....enjoy your new home!Best regardsKeith Trigg
5/5
TrustpilotExcellent rental service
Excellent rental service, very prompt in dealing with applications, maintenance work and any enquiries we have made. Highly recommended!
Dear Ema Thank you for your 5* review of your experience with our lettings team. It is nice to receive these reviews and goes to show that we are delivering on our promises. I will share this with the Lettings Team Kind regards Keith Trigg Managing Director
5/5
TrustpilotCame across Trigg and Co for the first …
Came across Trigg and Co for the first time October 2017 and although not my selling agent, I found them very helpful with any queries relating to my purchase...Quickly replying to E-mail, able to accomodate short notice viewings and knowledgeable in areas of house buying I was unsure of...Will happily use them to sell my next house.
Thank you for your very positive review. We look forward to helping you next time you move, and if you require any help, advice or a re-valuation at any point, please do get in touch.Best regardsKeith Trigg
5/5
TrustpilotTrigg and Co came well recommended so I…
Trigg and Co came well recommended so I asked them to market my property for me.A lot of agencies promised it all and came up with nothing. Trigg and Co had my property for a very short time and it was sold.They were highly professional, swift and easy to talk too. I can't recommend them enough.
Dear Alan,Thank you for your review - it is always especially good to hear that we were recommended as this is our most important source of new clients and business.If we can be of any help in the future please do not hesitate to get in touch with us.Best regardsKeith Trigg
5/5
TrustpilotStaff were very helpful and made the…
Staff were very helpful and made the renting process easy.
Dear Rosie Thank you so much for your 5* review. The lettings team aims to make the renting process as stress-free as possible and I am glad this was the case. I hope you have settled in ok. I will pass your comments onto the team. Kind regards Keith Trigg Managing Director
5/5
TrustpilotQuick response
Quick response, very professional in conduct and quite pleasant in their interaction.
Dear Mr Fawole Thank you for your 5* review. The lettings team aims to provide a first-class service to all our clients and it's great to hear we delivered that service to you. I will share your review with the team who will be delighted with your feedback. Kind regards Keith Trigg Managing Director
5/5
TrustpilotTrigg sold our house in the first week…
Trigg sold our house in the first week after we had for sale with another IOW agent for over 6 months. Agents very friendly and if they are not in the office and a message is left, they do get back to you without chasing. Will use again. Thank you.
Dear Vic, Thank you for taking the time to post such a great review. I was especially pleased to see that we got the job done for you after a frustrating period of being on the market with a different agent. I do hope we will have the opportunity to be of service to you again in the future. Best regards Keith Trigg
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