Merriebank Lettings Newport reviews

★★★★★ 1/5

Google

To begin with everything seemed fine despite being warned by many that Merriebank Lettings had a bad reputation on the island. And as someone who had rented from them before when it was under different ownership I had hoped that standards were still being kept up to scratch, especially when it came to understanding individuals unique circumstances. However after applying for a property and being unsuccessful (someone else was chosen), I then decided to book to view a new listing. This was all fine until I called up to book an additional viewing. To then be told by Nicky (or Vicky?) that based on my previous application, they would not rent to me and that no estate agent would find me desirable. As someone who is just about to be homeless at no fault of my own I found this deeply upsetting, isolating and frightening. She had a condescending tone with every word cutting like a knife leaving me speechless. She told me that I was no good with my finances (clearly didn't look at the same bank statements) and even with a guarantor they would choose other applicants over me. For context: I am a single non-binary person, I am on disability for the rest of my life now - I will not be able to work again. I pay my bills, I pay my rent on time - I have an excellent track record, my current landlord told me that he would always support my applications because I was able to pay on time without issues. I have debts left over by an ex who took out credit in my name, I am making the minimum payments to them until I am comfortable somewhere where I can pay more to wipe them off. Despite this I have kept to these agreements (again as my statements show). And regardless of all of this I am financially comfortable, it's taken a long time to be able to say that but I am secure in my income for a number of years now. It was very obvious that the people looking at my application and supporting documents did not take the time to look at my individual circumstances, did not take the time to see that I could have afforded the rent easily and would never have missed a payment. I even had a guarantor lined up as a back-up. I was pressured into canceling my scheduled viewing and was not able to make any more bookings. My circumstances mean that I am being looked after by the local council but have to look for properties offered by estate agents because the council housing wait list is so long that it would take years. By then I probably wouldn't be around anymore. Of course I am aware that housing of any kind is currently in high demand. I am not a high priority because I do not have dependents. I live a quiet, minimal lifestyle and just want to continue living peacefully. I am on medication to help with anxiety and panic attacks which are more frequent the closer to my moving date I get... having someone demean me in such a careless way made me feel worthless and pointless. After everything I have been through in my life I just want to take the time I have left to rest, enjoy music, my friends and family and be by the sea. It's not a lot to ask for. I have reported them to the council but felt I should write a true review that reflects the bad reputation they truly have over here. Instead of these unverified reviews that seem to be suspiciously glowing! Discrimination comes in many forms and if its not called out, things will never get better.

Jay · 29 August 2023

★★★★★ 5/5

Google

Dean and his team always go above and beyond, every time. Highly recommended!

Jason · 8 May 2022

★★★★★ 5/5

Google

I am really pleased with the professional level of service and support I have continuously received from Dean and Sophie. They always respond to my calls promptly and give clear, straight forward and up-to-date advice. I have no hesitation in recommending them to prospective landlords and tenants alike.

Deb · 6 June 2023

★★★★★ 5/5

Google

Merriebank is the best letting agents I can boast of.. sincere and transparent, they will make your house hunt journey so easy. I recommend and I appreciate them for all they do..

Goodness · 2 May 2024

★★★★★ 5/5

Facebook

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Dreck · 12 February 2023

★★★★★ 5/5

Facebook

I would 110% recommend the full team at Merriebanks! From viewing,applying,getting accepted to signing the tenancy contract everything was hassle free the merriebanks team were fantastic! Very professional and personal which made everything a lot more comfortable! We can’t thank you all enough you have changed our lives we are so happy! <3 Doris (L)& Daniel

Angi · 3 December 2021

★★★★★ 5/5

Facebook

I have never dealt with an estate agent that is as kind as Merriebank! Dean and his daughter went above and beyond for us to get us our perfect house! I never once felt intimidated as some high street agents make you feel. I would highly recommend Merriebank to anyone looking to rent. 10/10 for me 🙂

Stephanie · 5 March 2019

★★★★★ 5/5

Google

Facilitated getting me a place.. they did everything... easy to work with... very efficient

Knowell · 14 April 2024

★★★★★ 5/5

Google

Dean and Sophie couldn’t be better at what they do. I let my house through them and the entire process was painless and efficient. I couldn’t recommend them more highly. And they’re super nice too! Thank you!

Johanna · 8 May 2022

★★★★★ 5/5

Facebook

I have recently moved to the Isle of Wight and needed short term rental. Merrybank Lettings found me the ideal home. Excellent and friendly service.

Suzy · 29 March 2023

★★★★★ 5/5

Facebook

Merriebank Lettings - what a great Island firm. Worked hard to find me the right Tennant, communication with the team was easy right from the start and they kept I touch throughout. They couldn’t have been more helpful. Thoroughly recommended. Thanks guys!

Rachel · 23 August 2020

★★★★★ 5/5

Google

Friendly and knowledgeable - fantastic service 😄👍🏻 …

Justin · 14 April 2024

★★★★★ 5/5

Facebook

Dean and Sophie made letting my property very easy. They do all the hard work and worrying so I don't need to. I am so pleased that I found them.

Liz · 15 October 2017

★★★★★ 5/5

Google

This company is absolutely amazing. They go above and beyond and they really look after you. Fantastic staff . Highly recommend

Amanda · 8 May 2023

★★★★★ 5/5

Google

Have been amazing Letting Agents, at the end of the phone when needed, nothing is to much trouble. Dean and Sophie have managed our properties superbly. Highly recommend.

Dylan · 8 May 2022

★★★★★ 5/5

Google

Dean is extremely knowledgeable, professional and fantastic to deal with. He goes above and beyond to provide a superb service. Highly recommmend!

Simone · 16 May 2019

★★★★★ 5/5

Facebook

Dean and his company are honestly amazing, there friendly,funny but also very professional! I’d 100% recommend the company to anybody looking for an estate agent, So happy will my new home! Thank you once again:)

Lauren · 19 March 2020

★★★★★ 5/5

Google

Dean and sophie fantastic letting agencie ,been dealing with them for 4 years ,highly recommend,if I need another property I will definitely use them again .Thank you for all your help regards sandra Mobley

Emily · 16 May 2020

★★★★★ 5/5

Google

Very competent, thorough, and I receive my payments regularly. Dean and Sophie are a great pleasure to work with. I would thoroughly recommend them.

Anne · 8 May 2022

★★★★★ 5/5

Google

I have been with Merriebank Lettings for a number years now. Dean & Sophie are responsive, responsible, hardworking and knowledgeable. I highly recommend!

Caroline · 8 May 2022

★★★★★ 5/5

Facebook

I highly recommend Merriebank Property Services. Sophie and Dean are very friendly, highly professional and genuinely caring. They are unlike most letting agents, they are approachable and contactable throughout the move and afterwards as well. ⭐️⭐️⭐️⭐️⭐️

Colin · 20 October 2018

★★★★★ 5/5

Facebook

even though we didnt get the house we wanted dean and sophie have been lovley and very helpful throughout the process. we hope to find another house through them in the future :)

Laurel · 26 November 2019

★★★★★ 5/5

Facebook

Dean & the team offer great professional service when it comes to letting as a landlord or tenant. Very happy with the service provided & thank you.

Salim · 30 May 2021

★★★★★ 5/5

Facebook

I would recommend this estate agent they are very reliable and has helped with all sorts of aspect of of our current and past property with them Also very friendly people in general

Jay · 19 July 2019