5/5
GoogleAttended a viewing last Friday where I was greeted by Denise, who showed me around the property. Denise was very friendly, helpful and courteous to deal with before, during and after.
Trusted Agent profile · Newport
Lets Move Newport reviews
★★★★★
298 reviews across 2 platforms
2 Wellington Road, Newport, TF10 7HD
Lets Move's office in Newport, at 2 Wellington Road, is rated 4.7 out of 5 across 298 reviews on two platforms, including 219 Google reviews rated 4.6.
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Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Google5/5
GoogleWhat great service from Lets Move and in particular Denise, who was such a calming support. She sorted everything, emailed and made sure everything went smoothly on the day. Thank you.
5/5
FacebookVery friendly team phoned me a tenant very quick nice easy transaction what more can I say? Excellent service
5/5
GoogleDenise has been great. Helped me get a flat and explained everything really well. Great help through the process.
5/5
FacebookMy partner and I viewed a property in Market Drayton today with Denise Norman. Straight away we could see how much she took pride in her work, she’s a lovely lady, she is also very helpful and friendly, she answered any questions we had. She showed us around the property and even went into interior designer mode which was just amazing as it helped us vision the property as a home rather than just a house. The overall experience was a 5/5. If Denise see this “Thank You your brilliant x”
5/5
GoogleReally professional and swift with response. Helpful and accomodating
5/5
GoogleLets Move have been very helpful as i have been preparing my house up for rent - nothing has been too much trouble, thanks to Craig, Denise and Launa
5/5
Facebookliz at let’s move showed us around the property and we instantly felt welcomed and comfortable! She is ever so friendly and easy to talk to, also a smooth applying process
5/5
GoogleThank you Wendy for going above and beyond for our student house! So helpful, it's really appreciated.
5/5
Facebook10/10! Excellent service from start to finish. Looked after by Kim and team at the Newport Branch and nothing requested was to much trouble, responding to any queries or questions we had extremely quick and professional. Merry Christmas, you guys deserve the break!!!
5/5
GoogleBrilliant Service, highly recommend Great communication from Denise! Application process is quick and easy to use!
5/5
GoogleGreat experience with Lets Move. Denise was lovely and really helpful showing us around a property.
5/5
FacebookDenise has been absolutely amazing with me and my partner. I can't recommend lets move enough. Always polite and professional
5/5
GoogleReally professional and helpful team ! Thank you Denise and all at let’s move !
5/5
GoogleDenise has been brilliant. Communication is fast, she is friendly and has been so helpful.
5/5
FacebookFabulous Denise Norman has been so helpful at the Newport Shropshire branch. Such a friendly lady and professional in her role with Lets move. Thanks for all your help!!
1/5
Facebook❌DO NOT USE LETS MOVE NEWPORT❌ We barely stayed in this property through the pandemic for obvious reasons, only a few weeks in total we actually lived in the property. Through these few weeks there was terrible communication, a useless shower, broken chairs, back door that wouldn’t unlock which was a safety hazard etc. the list goes on! We then come to leave, clean everything to a perfect standard as asked and they take as much of our deposit away they possibly can for ‘cleaning’ and damage that was already there when we moved in. I find this disgusting that they want to take even more money off 4 struggling students who have lived there a matter of weeks - if you’re going to Harper Adams University please avoid 83 Hampton Drive and Let’s Move completely or you will get stung!😒
1/5
FacebookTerrible service from both let’s move as an agency and from our landlord at 83 Hampton Drive. We occupied the property for a mere 4 weeks during studying our finals in the middle of a pandemic. Little empathy was given, communication was dreadful and the whole situation had left us with a really bitter taste in our mouths. Reading your past reviews I’m not the only tenant that has felt this way. Taking such a huge deposit from us was very unfair, our property was professionally cleaned and photo evidence suggested the damage to the property we rented was previously there but they proceeded to sting us. Not impressed with your service at all.
1/5
FacebookIllegally charged us for professional cleaning services (with a company that they conveniently recommended). Only refunded this when further legal action was threatened. Tried to illegally charge for rent late fees. Only removed these when the actual regulations they were breaking were sent to them. Claim they had no idea they were illegal, surely it is their job to stay updated with rental laws and regulations? We only lived in the house for 3 out of the 10 months we were contracted for (due to covid) and they tried to charge us for redecorating for marks that were present when we moved in, cleaning for dust in drawers, broken blind weights that no one had touched. Make sure you save a copy of your Check-In report photos as the ones they had on their file magically disappeared from the Check-Out report in a "computer glitch". Ignored emails for weeks until further action was threatened. Condescendingly questioned where I was getting my advice from. Stand your ground with them, don't back down to claims that you know are false and unfair, and double check your rights as a renter as they obviously either don't have a clue what they're doing or are actively committing fraud. Check out the Tenants Fees Act 2019 to make sure what they're charging is legal. Also emailed during one of the lockdowns to ask if anyone has covid because she was coming round in 10 mins? No 24hour written notice even attempted. The two contractors they used to fit a single fire door took 2 days to fit it, one made sexist and creepy comments to the only girl living there at the time which made her uneasy and scared about living there alone, and the fire door doesn't even fit into the frame, making it useless as a fire door as it doesn't shut. Letsmove didn't seem concerned that the contractor was a useless creep, saying "oh that's just the way he is". If you're a student, I recommend renting with a private landlord if you can, if not take photos of everything and be prepared for arguments at the end of your tenancy.
5/5
GoogleDenise was Friendly & helpful , Down to earth and easy to deal with.
5/5
GoogleProfessional, approachable and friendly from the beginning! Denise made the experience so much fun.
5/5
GoogleI have done viewing today through let’s move & the property was wonderful ,Especially the staff Laura was efficient &explained about the property very well
5/5
GoogleVery professional and responsive great estate agent I only dealt with Wendy and Laura but both of them absolutely brilliant no faults what so ever
1/5
GoogleAwful property managers. I’ve lived in 3 student properties and each one has been full of mould with filthy furniture. One of the properties I lived in alone over summer and they arranged for the bathroom to be re-done before the new tenants moved in in September. They gave me a key to the vacant house next door and said that I would have to use the bathroom in that house until the bathroom was done. As a young female living alone it was horrendous having to leave my house in the middle of the night to go next door if I had to use the bathroom. In another student house that I rented from them we had numerous problems including a leaking waste removal pipe (from the toilets) that had previously been tapped up with duct tape, mould, unfinished bathrooms and broken windows. Any problems that were raised were apparently ‘the landlords problem’, we never received and contact information for the landlord and were just told that Lets move had informed the landlord of the issues. AVOIDNegativeQuality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Lets Move hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
