Trusted Agent profile · Newport
★★★★★
298 reviews across 2 platforms
2 Wellington Road, Newport, TF10 7HD
Lets Move's office in Newport, at 2 Wellington Road, is rated 4.7 out of 5 across 298 reviews on two platforms, including 219 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Lets Move hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
Every review we hold for the Newport office, from every platform, shown as written. First names only.
5/5
GoogleI recently used Let's Move Estate Agents to help me find and settle into a new rental property in Newport, and I couldn't be happier with their service. From start to finish, the team was incredibly professional, friendly, and attentive to …
5/5
FacebookLiz and all the staff we dealt with were super friendly and really went above and beyond, any questions or queries we felt we could ask without feeling like a burden. Thank you so much xx
5/5
GoogleI have had a great experience with Let’s Move, Liz has been excellent! All questions were given answers instantly. Super happy!
5/5
GoogleThe service I had with Denise has been impeccable. Patient, attention to detail and knowledge of what she's doing. Great service overall and pleasant to talk to. Some great personal tips too from conversation I had with her
5/5
GoogleCouldn’t recommend Denise anymore for helping us with our property! Continuous communication which helped things move along quickly and overall just lovely person to deal with
5/5
GoogleI can not thank Denise at lets move enough she has gone above and beyond for myself and boys to secure a home for us.
5/5
GoogleBrilliant service provided by Craig and team. Willing to assist you with any problem both in and out of office hours, very accommodating and understanding of issues and will work with you to resolve them quickly.
5/5
GoogleGreat experience with let’s move. Always prompt and clear response. We are really thankful to Liz for looking after us. She helped us going through from applying to signing the contract. Great person in good company.Thank you x
5/5
GoogleHighly recommend!! Liz at let’s move was brilliant in helping us find a new property, she found somewhere perfect for us really quickly, without any stress. Thank you
5/5
FacebookBrilliant service from Lets Move. They won't disappoint, Denise was fantastic, very friendly and will keep you informed throughout the entire process.
5/5
GoogleDenise was very welcoming and friendly. She answered all questions as best she could, didn’t rush us round, allowed us plenty of time to look and ask around. Friendly professional and a big smile
5/5
GoogleReally happy with the service from let’s move especially Denise! Very helpful and lovely throughout the whole process! Would highly recommend☺️
5/5
GoogleIt has been a pleasure doing business with Let's Move Estate Agents. In my dealings with the Company, I found everyone, very knowledgeable, professional and dedicated.
5/5
GoogleDenise kept me informed each step of the way. Explained the no deposit policy in detail. Highly recommend her as an Agent.
4/5
GoogleWent to visit a flat in the Newport area, great location and the sales rep Denise was absolutely lovely answered any questions i had and was very knowledgeable and efficient with the viewing
5/5
FacebookGreat experience with let’s move. Always prompt and clear response. We are really thankful to Liz for looking after us. She helped us going through from applying to signing the contract. Great person in good company.Thank you x
5/5
GoogleLiz was very helpful throughout the whole process and answered any questions I had :)
5/5
GoogleAbsolutely amazing people here! We've been in a really tricky situation but Tait and Liz have supported us every step of the way. Liz has furthermore helped us in an additional way superceeding any expectations!
5/5
GoogleLet’s Move have been a pleasure to deal with when renting our new property. Very swift responses and incredibly patient with lots of niche questions from us! Liz has really looked after us, and we are glad to have had such a positive experience!
1/5
GoogleIllegally charged us for professional cleaning services (with a company that they conveniently recommended). Only refunded this when further legal action was threatened. Tried to illegally charge for rent late fees. Only removed these when the actual regulations they were breaking were sent to them. Claim they had no idea they were illegal, surely it is their job to stay updated with rental laws and regulations? We only lived in the house for 3 out of the 10 months we were contracted for (due to covid) and they tried to charge us for redecorating for marks that were present when we moved in, cleaning for dust in drawers, broken blind weights that no one had touched. Make sure you save a copy of your Check-In report photos as the ones they had on their file magically disappeared from the Check-Out report in a "computer glitch". Ignored emails for weeks until further action was threatened. Condescendingly questioned where I was getting my advice from. Stand your ground with them, don't back down to claims that you know are false and unfair, and double check your rights as a renter as they obviously either don't have a clue what they're doing or are actively committing fraud. Check out the Tenants Fees Act 2019 to make sure what they're charging is legal. Also emailed during one of the lockdowns to ask if anyone has covid because she was coming round in 10 mins? No 24hour written notice even attempted. The two contractors they used to fit a single fire door took 2 days to fit it, one made sexist and creepy comments to the only girl living there at the time which made her uneasy and scared about living there alone, and the fire door doesn't even fit into the frame, making it useless as a fire door as it doesn't shut. Letsmove didn't seem concerned that the contractor was a useless creep, saying "oh that's just the way he is". If you're a student, I recommend renting with a private landlord if you can, if not take photos of everything and be prepared for arguments at the end of your tenancy.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleI used Let’s Move to find my first rental property, great communication and customer service was outstanding. I dealt with Laura, who went above and beyond to help me, highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleIt was a great service from Lets Move and especially from Denise and the team at the Newport office.
5/5
FacebookWould highly recommend Denise Norman, extremely helpful, friendly and professional... made sure I understood everything and she was extremely patient! nothing was too much trouble and I would recommend to anyone needing an estate agent.
5/5
GoogleWe can’t thank the staff at let’s move enough for their highly professional and speedy service. Excellent communication even over the weekends, particular thanks to Laura for her support. Highly recommended.
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Tell us what you need and we'll put you in touch. Lets Move hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newport.
