5/5
TrustpilotAndy Delaforce was friendly
Andy Delaforce was friendly , polite with a good sense of humour. Obviously skilled in all areas of maintenance , doing jobs I didn’t know I needed to be done.
Trusted Agent profile · Newport
Hill Residential Limited Newport reviews
★★★★★
1,372 reviews across 1 platform
London Road, Newport, CB11 3PN
Hill Residential Limited's office in Newport, at London Road, is rated 4.9 out of 5 across 1,372 reviews on 1 platform.
Reviews
Every review we hold for the Newport office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlan was kind and polite
Alan was kind and polite. He explained clearly what he was doing and why. He was also really easy to talk to and we had a nice cup of tea together. Great service 👏
5/5
TrustpilotHills snagging
Mike Lewis made a great job of my snagging today, he was professional, personable and excellent in the work he carried out and how he went about it
5/5
TrustpilotAndy and Dan
Andy and Dan - super helpful and nice guys!!Guys came in to do some of the outstanding work in regards to our new home purchased via hill. Super nice, helpful and smiling faces. They helped with all of our personal work as well like putting wine rack, wall clock etc. thank you so much guys!! 🙏Highly recommended
Agent replied · 10 June 2024
Hello Kani,It's great to see Andy and Dan were able to help you and we will be sure to pass on your feedback. Thank you for taking the time to share your experience.Many thanks,Hill Customer Service
5/5
TrustpilotRichard is absolutely amazing!
Richard is very friendly and sorted and fixed all the issues addressed in the flat. i would highly recommend his service. well done to him.
5/5
TrustpilotRichard was lovely cleaned everything…
Richard was lovely cleaned everything up done a brilliant job
Agent replied · 10 June 2024
Hello Clair,Thank you for your feedback. We will pass your comment onto Richard.Many thanks,Hill Customer Service
5/5
TrustpilotGreat work Team
Outstanding work by the Hill group! they answer inquiries right away.Thank you Richard! Very professional and on time. The work was executed expertly. Everything has been operating smoothly.
5/5
TrustpilotThank you Phil!
Dishwasher and washing machine wasn’t turning on. Phil was great, very polite and quickly sorted the problem. Thank you very much!
5/5
TrustpilotAlan Deadman was extremely professional…
Alan Deadman was extremely professional and helpful. Alan made sure the job was done perfectly. Couldn’t be happier with the service I received.
5/5
TrustpilotGreat service from Peter miller …
We had Peter miller attend our property last week to repair a leaky shower tray. He was very polite upon first greeting he took his shoes off at the door and introduced him self. He was on time. He then looked at the issue and straight away figured out the issue and got to work. He managed to do the whole job without waking up our baby so extra points there! He completed the job to a great standard and was very polite the whole time. He provided us with great aftercare information and was very helpful when I asked questions. He ensured I was happy with the work before leaving and was sure to check I was pleased with the job! Lovley guy and a credit to Hill partnerships. Thank you for your great service
5/5
TrustpilotSimon Cowdrey
Excellent customer service!The appointment is well arranged to cater my working schedule. Simon is very polite and respectful. He delivers excellent workmanship, shares his experience and provides valuable advices.
5/5
TrustpilotFive star service provided by Hill.
Five star service provided by Hill.Must say the engineer Richard was super helpful and provided excellent repairing service. Thank you Richard for brilliant service Highly recommend
5/5
TrustpilotMichael Perry was very accommodating
Michael Perry was very accommodating. Thank you.
Agent replied · 13 June 2024
Hello Maria,Thank you for your feedback.Many thanks,Hill Customer Service
5/5
TrustpilotBarry was very professional and worked…
Barry was very professional and worked the problem as quickly as possible. Very thorough.
Agent replied · 10 June 2024
Hello Christian, Thank you for taking the time to leave a review, we wish you all the best in your new Hill home. Many thanks, Hill Customer Service
5/5
TrustpilotSimon & Kelvin
Simon, one of Hill's operatives, came again last week to carry out painting tasks. This time he came with another operative Kelvin due to the large area of work. They impressed us as a great team! They shared the work while supporting each other when needed, spontaneously and naturally. These two gentlemen were not only completing the tasks, but also demonstrating good teamwork. Thank you very much to both.
5/5
TrustpilotMark Lewis is the best
Would like to thank Mike Lewis for his excellent work. His artistic sense and strong arms have made our home a perfect one.
5/5
TrustpilotMr Ben Aken is so kind and helpful
Mr Ben Aken is so kind and helpful. He came to my home to fix the problem. He also gave me a professional advice for household maintenance. Thank you so much!
5/5
TrustpilotQuick and beautiful job
I’m very happy with the quick response of the team about my case. Michael Perry arrived today after we made the report yesterday. Thanks for Claire’s arrangement in the office. Michael helped us to fix the leakage of both showers as well as the huge gaps in our carport in no time! Bravo!! Your great services made my day!
Agent replied · 10 June 2024
Hello Patrick,We are happy you were pleased with the work Michael carried out. We will be sure to pass on your feedback to everyone involved.Many thanks,Hill Customer Service
5/5
TrustpilotThank you Barry from Hill!
Such prompt, amazing service from Barry today. Last week I rearranged my appointment as I had another appt this afternoon, however this was obviously not filed or amended correctly as no one had passed this on. Barry called me to say he was here, however I was in cambridge. Fortunately my appt this afternoon was cancelled, therefore I was able to make this appt.I explained to Barry and he very kindly agreed to wait as I said it would take me no more than half an hour to get to my house from where I was. He was so polite, friendly and attentive. Thank you.
1/5
TrustpilotUnresponsive Customer Services
In June 2022, we moved into our home in Sawston and were initially pleased with the level of customer service provided by HILL. However, I regret to say that my experience this time warrants a 1-star rating due to the concerning lack of responsiveness from the customer service team.Since January of this year, we've been grappling with a persistent leakage issue originating from the shower tray in the master bedroom's bathroom. Despite two follow-up services conducted in the subsequent weeks, the problem persists. What's more alarming is the complete absence of response from the customer service manager despite my repeated attempts to seek assistance.Since the end of January, I've sent a total of six emails to the customer service manager, urgently requesting help, yet have received no response. Beyond the unsightly yellowish marks left on the carpet as a result of the leakage, our concern extends to the potential structural implications that may be hidden from plain sight.With the 2-year warranty period offered by HILL rapidly approaching its end, our frustration and helplessness have only intensified due to the lack of acknowledgment and action from the customer service team.In summary, while our initial experience with HILL's customer service was satisfactory, the ongoing ordeal with the unresponsive attitude has greatly diminished our satisfaction and left us feeling deeply disappointed.
5/5
TrustpilotBen Aken and Peters Miller review
On the behalf of Raymond Tom Budworth,I found these men very courteous, very clean workers and they couldn’t do enough to help me. Wish all workmen the best and so pleased for a great team at Hills. As an employer these are the type of men I would wish to employ at all times.
Agent replied · 10 June 2024
Hello Georgia,Thank you for your positive review commending the operatives work they carried out. We will pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotThe technician Raalf Fallaha is very…
The technician Raalf Fallaha is very helpful and professional about the work
Agent replied · 13 June 2024
Hello Terence,Thanks for your review, Raalf will be happy to hear your kind feedback.Many thanks,Hill Customer Service
5/5
TrustpilotEasy and very quick
Easy and very quick, Peter Miller, perfect guy for the job!!!
5/5
TrustpilotHouse repair works done
Ben is very friendly and paid attention to details. He also explained and taught me how to deal with similar problem arise in future. Thanks so much for your great help.
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