Trusted Agent profile · Newmarket
★★★★★
600 reviews across 2 platforms
168 High Street, Newmarket, CB8 9AJ
Jackson Stops's office in Newmarket, at 168 High Street, is rated 4.7 out of 5 across 600 reviews on two platforms, including 111 Google reviews rated 4.8.
Every review we hold for the Newmarket office, from every platform, shown as written. First names only.
5/5
GoogleI rented a property through Jackson-Stops in March 2023. From start to moving in both Zoe and Emma have been super-organised and efficient. The thoroughness of the pre moving in cleaning and having everything serviced that needed it was very reassuring. Thank-you very much ladies.
Dear Jod, thank you so much for your kind review - we are so pleased to hear you were happy with the service provided. Best wishes from all the team at JS Newmarket.
4/5
TrustpilotBrilliant team approach, J.S Dorking
Excellent personalised service from Jackson Stops, Dorking , It's a whole team approach where all staff are aware of the status of your situation. Phones are always answered quickly and responses friendly and informative. Having been searching through the frenetic sales period of summer 2021 staff were often stretched but always available and courteous .Highly recommend this team .
Thank you for sharing your experience of our Dorking team, highlighting our staff's teamwork, communication skills and professionalism. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotI've only got praise for Jackson-Stops
I've only got praise for Lottie and her team, they were exceptionally helpfull.
Dear Richard, it means a lot to our Newmarket team to see your review. Best wishes from us all at Jackson-Stops.
5/5
GoogleMy wife and I couldn't have been more happy with the service and help which we received from Paula and her team at Jackson Stops. The whole process of renting our property was made so easy for us and all of our questions were answered without hesitation. Highly recommended!
5/5
GoogleWe purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!
5/5
TrustpilotRenting
We were absolutely delighted with the quick, efficient, and friendly service provided by Jodie and Paula in the Newmarket office. All the details concerning our rental were explained clearly, and the details were sent and processed quickly. They both went out of their way to be helpful, for which we were most grateful, as we are also moving house.
Dear Mrs Spiller, thank you so much for your kind review of our Newmarket lettings team, it sounds like the process went smoothly thanks to Jodie and Paula's experienced and helpful approach. Best wishes from us all at Jackson-Stops.
5/5
GoogleStaff are super sweet, timely, and made my new flat feel like home.
Thank you for your feedback Cloey. It was a pleasure working with you and we wish you all the best in your new home.
5/5
TrustpilotA well-handled sale by James and Ria
A well-handled, calm sale - thanks James and Ria.
Dear Peter, thank you for your five star feedback for our Barnstaple team. Best wishes from us all at Jackson-Stops.
5/5
GoogleChloe’s customer service is always excellent with great communication and proactivity when finding good tenants.
5/5
TrustpilotExcellent
I have sold 2 properties through Jackson-Stops and at present have another under offer, all through the Bury St Edmunds brach. I have found the staff at Jackson-Stops helpful, pleasant and easy to deal with.Highly recommended.
Dear Linda, a wonderful review, thank you, and it's great to hear that you found our staff helpful, pleasant and easy to deal with. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI don't normally write reviews for companies providing a service, but on this occasion high praise is due to Lottie and the whole team at Jackson-Stops for their thoroughly efficient, polite and professional handling of the recent sale of my house. I thoroughly recommend Jackson-Stops, and would not hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Dear Elizabeth, thank you for taking the time to write your review and for highlighting the efficient service you received from our Newmarket office. Best wishes from us all.
5/5
GoogleZoe was excellent. From viewing the property to the move in date the communication and guidance has been brilliant. A credit to the agency!
2/5
TrustpilotAfter calling and asking for more…
After calling and asking for more photos was told to look on google maps! Really?! No pictures of advertised annex or the link to detach it. They obviously want to waste everyone’s time!
Dear Sara, I'm sorry you didn't receive the service you expected. If there is anything we can do to rectify the situation, please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotSale of my cottage
Staff extremely professional. Helpful and supportive throughout the sale process. Gave feedback on every viewing. Liaised with solicitors and kept me in the loop during the whole process.
Dear Jennifer, we are delighted to hear that you received a helpful and supportive service from extremely professional staff. Thank you for your review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotExceptional service
We can't fault the exceptional service, patience and good humour that Jackson Stops Cranbrook have provided during the sale of our home. Against the difficult backdrop of Covid-19 and despite a couple of chains unravelling through no fault of theirs, Mandy, Rupert and the whole team have remained optimistic and dedicated and we are hugely grateful to them all.
Thank you for your review, praising the dedication and perseverance of our Cranbrook branch.
5/5
GoogleFast and attentive service.
Thank you very much for your feedback.
5/5
TrustpilotThey accomodate me well and very…
They accomodate me well and very helpful on me, they answer my question as much as they can
Dear Angelo, thank you for leaving a five-star review about the experience you had with us. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWill (Lettings) has been my agent for a…
Will (Lettings) has been my agent for a number of years. I couldn’t recommend him and Jackson Stops more highly. Always available, helpful and insightful. Shari in sales is also amazing.
Dear Mrs Anderson, thank you for your review and we're pleased you would recommend the services of Will and Shari. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI am a landlord and use their letting services - absolutely top class, great communication and the team go above and beyond!
Thank you for your feedback. We enjoy working with you and thank you for being a loyal longstanding client.
5/5
GooglePaula, Jodi and Team are great to work with. I rent one of the flats for 2 years and every need was taken care off. They handle all calls with professionalism and great customer service. When I go back to UK, I will go to straight to them.PositiveResponsiveness, Professionalism
Dear Czar, thank you for sharing your experience and we look forward welcoming you back to the UK. Best wishes from us all.
5/5
TrustpilotWe reported a fault with a plug in the…
We reported a fault with a plug in the downstairs loo and Rhian dealt with the matter quickly and efficiently. The plumber attended at our convenience and Rhian ensured we were kept in the loop.
5/5
TrustpilotJackson Stops Sherborne. Anthony leads a great team at the…
Anthony leads a great team at the Sherborne office. We were expertly guided through a difficult sale and closing, which would not have happened without JS Sherborne. Good communication and expert advice lead to a great result. PB
Dear Peter, thank you for taking the time to leave a review and we're very happy to read that you were expertly guided through your sale by Anthony and the team at our Sherborne branch. With best wishes from us all at Jackson-Stops.
5/5
TrustpilotGreat Service
I rented a property through Jackson-Stops in March 2023.From start to moving in both Zoe and Emma have been super-organised and efficient. The thoroughness of the pre moving in cleaning and having everything serviced that needed it was very reassuring.Thank-you very much ladies.
Dear Jod, it's wonderful to hear about your experience renting with Jackson-Stops and thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotIncredibly professional and honest ...
From the initial enquiry to signing the lease, Jackson-Stops Newmarket have been incredibly helpful.Paula arranged a viewing the same day without hesitation and John answered all of our questions. On call even out of hours, Paula stepped us through the reference process with ease.Could not recommend this company highly enough!
Dear Sarah, thank you for your five star review of our Jackson-Stops Newmarket team. We're pleased that your experience means you'd recommend Jackson-Stops.
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