Trusted Agent profile · Newmarket

Jackson Stops Newmarket reviews

4.7

★★★★★ Excellent

600 reviews across 2 platforms

168 High Street, Newmarket, CB8 9AJ

Jackson Stops's office in Newmarket, at 168 High Street, is rated 4.7 out of 5 across 600 reviews on two platforms, including 111 Google reviews rated 4.8.

Google logo

4.8 / 5

111

Reviews on Google

This office

Trustpilot logo

489

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Newmarket office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent

We obtained several valuations from local estate agents before marketing our property. With their balanced approach, high quality photography and excellent marketing skills Jackson-Stops (Woburn) were the obvious choice. Our buyer was found within a week. Every transaction has its ups and downs but all staff in the office were friendly and patient and we were kept well informed throughout. We have no hesitation in recommending Jackson-Stops.

Mark · 4 March 2021

Agent replied · 10 June 2024

Dear Mark, thank you for sharing your experience of our Woburn branch, we will be sure to pass this on to the team. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Recommendation

We are delighted to have just sold of family home of many years with Anthony from Jackson-Stops Hale. His determination to get the deal over the line was excellent always available to speak to in order to move things forward, we would recommend all day long.

Shaun · 1 September 2023

Agent replied · 10 June 2024

Dear Shaun, thank you for your review and we're delighted that you had a great experience with Anthony at our Hale branch and that you would recommend us. Best wishes from all of us at Jackson-Stops.

5/5

Google

I was very happy with the letting agency. Efficient and showed initiative.

Sandra · 16 April 2025

Agent replied · 8 January 2025

Thank you so much for your kind review! We're thrilled to hear that you're happy with our service. It’s always a pleasure to work with returning clients like you, and we truly appreciate your continued trust in us. We look forward to assisting you again in the future!

5/5

Google

Lottie has been brilliant, responsive and helpful to make our Jackson-Stops experience a positive one.PositiveResponsiveness, Professionalism

Matthew · 27 August 2021

Agent replied · 11 June 2024

Dear Matthew, thank you for sharing your experience of our Newmarket team!

5/5

Google

I rented a property through Jackson-Stops and the staff have been great. Everyone has been so helpful and Paula has been super amazing. This was my first time renting a property and Paula made everything smooth and easy for me. I highly recommend renting/buying with them.PositiveResponsiveness, Quality, Professionalism, Value

Isaiah · 10 June 2021

5/5

Trustpilot

Paula is very knowledgeable and helpful…

Paula is very knowledgeable and helpful and I am very pleased with the transaction and the service provided.

Mrs · 24 March 2021

Agent replied · 10 June 2024

Dear Mrs Deacon, we really appreciate your feedback, thank you. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Excellent personal service from…

Excellent personal service from Anthony. Kept us informed of progress on the house we were buying from his client. All queries sorted out quickly and efficiently. Would definitely recommend him and Jackson Stops

Beverley · 25 May 2024

Agent replied · 10 June 2024

Dear Beverley, thank you for your 5 star review and we are delighted to hear about your positive experience, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Outstanding Service

I have used Jackson-Stops Northampton namely dealing with Nick Pattison to sell two properties. The last being a flat in Northampton. The service received from initial contact up to completion was administered most professionally by Nick Pattison. I was kept fully informed as the sale proceeded and could not have enjoyed better service. Clive & Vicki

Clive · 16 September 2022

Agent replied · 10 June 2024

Dear Clive, thank you for taking a moment to review our Northampton team. We're delighted their professionalism evidently shone through. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

A great service from start to finish

A great service from start to finish. The care and effort taken by all the team made our house move a success, despite setbacks and the inevitable stress of moving home. Well done to the Bury St Edmunds Team! Thank you!

Andrew · 6 December 2023

Agent replied · 10 June 2024

Dear Andrew, a lovely review - thank you - and we are pleased to hear you experienced a great service from start to finish. With best wishes from everyone at Jackson-Stops.

1/5

Trustpilot

I would give zero stars but…

I would give zero stars but unfortunately it’s not an option. They don’t respect people or people’s time. They are very quick to contact you when they need something but will make you wait for ages when you need anything from them. They don’t pass messages and it’s extremely difficult to find anyone knowledgeable there.

M · 9 October 2022

Agent replied · 10 June 2024

Dear M Pietrzak, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.

1/5

Trustpilot

I would give zero stars but…

I would give zero stars but unfortunately it’s not an option. They don’t respect people or people’s time. They are very quick to contact you when they need something but will make you wait for ages when you need anything from them. They don’t pass messages and it’s extremely difficult to find anyone knowledgeable there.

Magdalena · 9 October 2022

Agent replied · 25 December 2024

Dear M Pietrzak, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.

5/5

Trustpilot

Outstanding!

The service offered by Lottie and Ed was outstanding from the moment I first viewed the house they were marketing to the completion some three months later. Nothing was too much trouble, and we were in constant contact. I would recommend them without hesitation to anyone looking for the ideal estate agent in the area. Bravo!

Mr · 25 August 2022

Agent replied · 10 June 2024

Hi David, we appreciate the time you have taken to leave a review - thank you - and we are delighted that you felt our Newmarket team offered an outstanding service. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

Fantastic Service

This was my first move out of student accomodation and Jackson-Stops was the right choice to assist in this change. I liased with Harry Payne who was very professional, extremely helpful and successfully managed to find my dream apartment. I would definitely recommend this company!

Heather · 21 July 2023

Agent replied · 10 June 2024

Dear Heather, we are delighted that you felt you made the right choice with Jackson-Stops, and that you would recommend us. With best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

Fantastic team

Fantastic team. Kept me informed throughout and managed the sale process from start to finish without drama. Could not have asked for a better experience

Richard · 9 September 2024

Agent replied · 25 December 2024

Dear Richard, a wonderful five-star review - thank you! We are very pleased to hear that you could not have asked for a better experience. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellence over 6 years

We have worked with JSS’s rental team for the past 6 years. During that time they have swiftly found us 3 tenants for our 5 bedroom property each time it became vacant. Whilst we have then managed the tenancy, we have frequently sought their advice on various matters and their service has been excellent throughout. We cannot thank them or recommend them highly enough.

Customer · 8 March 2021

Agent replied · 10 June 2024

Thank you for sharing your experience from a landlord's point of view. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Thank you to Jackson-Stops for their help selling our family home.

Thank you to Jackson-Stops for all their time and effort ensuring the sale of our family home. They guided me through the process and kept me going when things got tough. Always professional and willing to help.

Mrs · 25 January 2024

Agent replied · 10 June 2024

Dear Mrs M, a lovely review - thank you. It's wonderful to hear that you felt guided with our professional team. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

ultra professional and helpful

Lottie Ed and all the office once again so professional and always chasing for us to get the property over the line, weve used them on several projects in the Newmarket area and wouldn't look anywhere else. Thanks to the whole branch as always

Neil · 4 August 2023

Agent replied · 10 June 2024

Dear Neil, thank you for taking the time to leave a review and it is good to hear that you had such a positive experience! With best wishes from all at Jackson-Stops.

5/5

Trustpilot

Excellent professional sales experience…

Excellent professional sales experience and prodeducre of 3 of my properties! The Newmarket branch were on top of all the sales process with client, purchaser, solicitors from start to finish. Cannot rate them high enough. Thank you Jackson's Newmarket!

Kirsty · 4 December 2023

Agent replied · 10 June 2024

Dear Kirsty, thank you for taking the time to leave a review and it's wonderful to hear that your experience with the Newmarket team was excellent. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

More like friends than estate agents!

From the very beginning Anthony and Neil at Woburn JSS, were so supportive and friendly. It didn’t feel like a “normal” estate agent interaction and more like a friendly chat!They kept us informed every single step of the way and put up with some emotional situations at times! I would have absolutely no hesitation of recommending the whole JSS team in the future

Katie · 21 March 2021

Agent replied · 10 June 2024

Dear Katie, thank you for your heartfelt review of our lovely Woburn team. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

11/10

Among many unresponsive and incompetent solicitors, Lottie at Jackson stops what’s the only one who answered the phone, the only one who knew what they were doing, and the one who carried all the other’s dead weight. 11/10 would recommend, I’m certain we’d have lost the house if not for Lottie’s excellent stewardship of our purchase.

Christian · 13 May 2022

Agent replied · 10 June 2024

Dear Christian, thank you for such a glowing review of Lottie at our Newmarket branch. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Jackson-Stops in Lindfield

Jackson-Stops in Lindfield offer an excellent service. We bought and sold with them. The team were all very helpful and friendly, they also got the job done. I’ve already recommended them to a couple of friends.

Karen · 25 January 2024

Agent replied · 10 June 2024

Dear Karen, we will pass on your kind words to the Mid Sussex team and we are delighted to hear that the service you received was excellent. With best wishes from everyone at Jackson-Stops.

4/5

Trustpilot

Excellent experience at Reigate branch

Pip, Tim, Chris and Louise in the Reigate branch were all very professional, supportive and proactive when it came to selling our house recently. They made a potentially stressful time a lot less stressful!

Chris · 4 March 2024

Agent replied · 10 June 2024

Dear Chris, thank you for your review of our Reigate team, and it is wonderful to hear that you received a professional, supportive and proactive service. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Cheveley rental

Jackson's managed our home in Cheveley with the utmost of professional care and diligence. All interactions with their office were seamless and they placed tenants that took excellent care of the property. Very happy with the service provided and happy to recommend.

Alistair · 1 September 2023

Agent replied · 10 June 2024

Dear Alistair, thank you for taking the time to leave a review for us, and it's wonderful to hear that you were treated with the utmost professional care. Best wishes from all of us at Jackson-Stops.

5/5

Google

Very proactive and efficient estate agents (unlike others we have encountered in the area). Made the process so quick and easy. A special mention has to go to Jodie for her lightning fast responses and super helpful manner. Would love to deal with them again.

Harry · 10 June 2023

Agent replied · 11 June 2024

Dear Harry, we are pleased to have been able to help you. Best wishes from all the team at our Newmarket office.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops Newmarket

How many reviews does Jackson Stops Newmarket have?

Jackson Stops's Newmarket office has 600 reviews across two platforms: 111 on Google, 489 on Trustpilot (across the whole business).

What is Jackson Stops Newmarket's rating?

Jackson Stops Newmarket is rated 4.7 out of 5 across all 600 reviews, and 4.8 out of 5 on Google from 111 reviews.

Where is Jackson Stops's Newmarket office?

Jackson Stops Newmarket, 168 High Street, Newmarket, CB8 9AJ.

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