Every review we hold for the Newhaven office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've been with Charles Cox for over 6 months now and they've been great. There have been some serious issues to sort out such as a roof flooding into the building and Kirsty who looks after our building has been super helpful in resolving everything quickly and to a high standard. Very pleased to have them as our building management company.
Andrew · 12 December 2023
Agent replied · 9 June 2024
Thank you for the feedback Andrew. We're delighted you are pleased with the service and glad we have sorted out the serious issue for you. Please don't hesitate to contact us if anything else requires some attention.
★★★★★ 5/5
GoogleI have contacted this company on a number of occasions as I’ve lived in a number of Charles Cox managed properties, I have always been spoken to with respect and kindness and any queries I have had have been resolved quickly and professionally. I would recommend this company for your property management needs.
Michaela · 16 April 2024
Agent replied · 11 June 2024
Thank you Michaela for your kind words and great feedback for our staff. We wish you a very happy Christmas.
★★★★★ 5/5
GoogleI have been working with Karen Adams of Stoneham Block Management (part of the Charles Cox Group) for a few years now on various projects. I always find her to be very efficient and knowledgeable in her field and always very happy to help. I couldn't recommend her services enough.
Marc · 16 April 2024
Agent replied · 11 June 2024
Thank you Marc for taking the time to review our company and Karen. Your feedback is great and it's much appreciated.
★★★★★ 5/5
GoogleA big shout for Karen Adams of Charles Cox Group, Karen's attention to detail is excellent and she responds to query's quickly. If you are looking to work with a company that goes the extra mile, then Karen and the Charles Cox group is a safe decision.
Peter · 16 April 2024
Agent replied · 11 June 2024
Thank you Peter for your positive review on Karen. We're delighted, as is Karen, with your feedback!
★★★★★ 5/5
GoogleWe have been working with Charles Cox Property Mgt for some years and can recommend highly. Id also like to highlight that Laura, who joined the company more recently, has been amazing. She is always responsive, informative and approachable- a real asset to the company.
Emma · 16 April 2024
Agent replied · 11 June 2024
We really appreciate you taking the time to review and recommend us. Laura will be delighted with your comments! Thank you again.
★★★★★ 5/5
GoogleI have dealt with the company on several occasions over the years.. The staff are always prompt, efficient and courteous. It’s really good to be able to get through to them on the phone quickly and discuss my requirements, they really
know what they’re talking about too!
A superb company.
Would not hesitate to recommend to friends and family on a personal and professional level!
10/10 from me!PositiveProfessionalism
Tom · 10 June 2022
Agent replied · 11 June 2024
Many thanks for taking the time to leave us a review and the recommendation.
★★★★★ 5/5
GoogleI’ve had no issues, very professional from start to finish kept me in the loop the whole way through.
Daniel · 22 April 2025
Agent replied · 16 April 2026
Thanks Daniel. Glad we kept you updated
★★★★★ 5/5
GoogleIn the past we have had several rubbish block management companies which did the bear minimum, we are happy to have Charlex Cox managing us now, we have sorted out many issues the others avoided and they continue to provide good, affordable service, I would recommend them.
Matthew · 12 December 2023
Agent replied · 11 June 2024
Many thanks for your recommendation, and feedback. Always good to know we're performing well and that you are happy with the service.
★★★★★ 5/5
GoogleThe team in the Brighton Office are great to work on behalf of. Very welcoming atmosphere.
Kayleigh · 16 April 2025
Agent replied · 11 June 2024
Thanks for your review Kayleigh. Always lovely to get positive feedback.
★★★★★ 1/5
GoogleNo one go with the letting agency they just rob me and my 3 year old out of 950 pound worst letting agency ever!!!!!!
Zozo · 14 December 2024
Agent replied · 11 December 2024
Thank you for your review, whilst we welcome all feedback, please note you effectively rented your property via Brighton and Hove City Council. The deductions you refer to are for damages to the property upon vacation and are paid via the council’s deposit scheme.
★★★★★ 5/5
GoogleFantastic company!
We have worked for Charles Cox for a few years now and the staff are always friendly and professional, and amazing at keeping us updated on current and new projects.
We · 25 July 2024
Agent replied · 24 August 2024
Many thanks Ram Construction for all those positive comments. Your feedback is much appreciated.
★★★★★ 1/5
GoogleTerrible management company. Only communication once a year is an invoice for things (gardening etc) that haven't been done. They then send rude emails / letters plus fines for asking about items on the invoice. Stay clear!
Julian · 16 April 2024
Agent replied · 16 April 2026
Hi Julian. Sadly whether you owe money for rent, service charge or a services invoice you will be chased.
We accept this isn’t nice but it’s essential part of our role.
★★★★★ 1/5
GoogleAwful property management at Hamilton House, Seaford.
Chris · 26 May 2025
Agent replied · 10 January 2025
We are sorry to see your review and we take any negative feedback seriously. Please can you contact us on info@charlescox.co.uk to make us aware of the issue so we can look to resolve it.
★★★★★ 5/5
GoogleThank You for all your help with our Rental properties. The team were very helpful all throughout from start to finish. I will have no problems in recommending friends and family. Thanks again
Vikram · 16 April 2024
Agent replied · 11 June 2024
Many thanks for the review, we're super pleased you're happy with the service. 😊 …
★★★★★ 5/5
GoogleKaren at Charles Cox manages our block of flats fantastically. No problem is ever too small and there is always someone on the end of the phone to help. Would 100% recommend
Hannah · 16 April 2024
Agent replied · 9 June 2024
Thank you Hannah for taking the time to review us and mention Karen. Wishing you a very happy Christmas.
★★★★★ 5/5
GoogleWonderful help with all enquiries I have had, and referred to friends and family who have had a great experience with Charles Cox in Looking after their properties and buildings. Highly Recommend.
Helen · 16 April 2024
Agent replied · 11 June 2024
Thanks Helen. We really appreciate your feedback and recommendations.
★★★★★ 5/5
GoogleAs a local charity supported by the incredible staff at Charles Cox, our experience of their help has been fantastic. From fundraising to collecting food for our community pantry, we cannot thank them enough.
Havens Community Hub.
Honkey · 12 December 2023
Agent replied · 11 June 2024
Many thanks Havens! We're always happy to support such a great cause!
★★★★★ 1/5
GoogleThe worst property management company I've ever came across!
Not interested in anything except collecting the £££
Need to look into the management structure as some of their employees don't know what they do.
Not managing complaints
Don't care about residents/ leaseholders
Stay away!!!
Monic · 10 June 2023
Agent replied · 11 June 2024
Hi Monic, we are unsure what your comments relate to because your don’t give any details for us to go on. However if you could give our MD (Matthew Cox) a call he will personally look into this.
Moving forward if you have a bad experience then please do give us the opportunity to resolve things first.
★★★★★ 5/5
GoogleThere have been several issues with maintenance on our building and Kirsty at Cox and Company has dealt with them very promptly and professionally. I have very confidence in her and the company she works for.
Kate · 12 December 2023
Agent replied · 11 June 2024
We are pleased to have sorted out your maintenance issues and that Kirsty has dealt with the problems promptly and professionally. Thank you for taking the time to leave us great feedback.
★★★★★ 5/5
GoogleI have always found the staff at Charles Cox to be extremely helpful and friendly, Carla has resolved any issues we have had in a timely and professional manner.
Deon · 16 April 2024
Agent replied · 11 June 2024
Hello Deon and many thanks for the review and positive feedback. Wishing you a very happy Christmas from the team at Charles Cox.
★★★★★ 5/5
GoogleI’ve known Matthew for a very long time and he’s one of the most hardworking individuals out there, he’ll always go the extra mile to look out for you and his knowledge and experience are second to none. Highly recommend!
Helen · 10 June 2023
Agent replied · 11 June 2024
Many thanks for taking the time to leave us a review Helen. It's much appreciated.
★★★★★ 5/5
GoogleKaren of Charles Cox is fantastic, so knowledgeable, helpful and friendly. We love working with her. Highly recommended.
Kingfisher · 10 September 2024
Agent replied · 24 August 2024
Great to receive such positive feedback. Many thanks Kingfisher. 😊 …
★★★★★ 5/5
GoogleA smile that always goes above and beyond every time. I would recommend Charles Cox to any company needing their services.
David · 25 June 2024
Agent replied · 24 August 2024
Many thanks for taking the time to leave a review. We are very pleased that you're happy with our services. 😊 …
★★★★★ 5/5
GoogleAnna & Laura have been great and a joy to work with. Look forward to working with them for many more years to come
Nova · 16 April 2024
Agent replied · 11 June 2024
Thank you Nova. We look forward to working with your teams long into the future too! 😊 …
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