Keatons Stratford reviews in Newham

★★★★★ 5/5

Trustpilot

Landlord Bow E3

As a landlord of a flat in Bow, I changed agents in September after being with another local estate agent for a few years and not being completely happy. Billy, Oscar, Danielle and Jay at Keatons Bow were fantastic right from the start. The communication, responsiveness, comparable fees compared to other agents when looking at it in detail, transparency with fees and gaining agreement for any works have been fantastic. Over the last 15 years that I’ve let my flat in Bow I’ve been with 2 other local estate agents with offices on Bow Road and so far Keatons have been 100 times better than the other agents. I also have rental property outside London and the managing agents there are very easy to deal with… I’d not yet found a London agent that’s comparable to one outside London… maybe I have now? I’ve never wanted to change managing agents as it’s a lot of hassle to switch but hopefully I’ve now found an estate agents I can stay with for the longer term.

David · 24 October 2023

★★★★★ 5/5

Trustpilot

Oscar Pace and Aharon Tomlin have both…

Oscar Pace and Aharon Tomlin have both supported us through the letting process. They have been professional and efficient, informative and available. We have found a tenant at a rate we are happy with. Thank you!

Joanna · 19 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Oscar in Bow

We worked with Oscar Pace and he was brilliant. Very knowledgable, transparent and gave great advice for putting in an offer. Although we didn’t secure the original house we viewed, Oscar made sure to keep in touch with us and sent us other options that suited our needs/budget (no spam!). Couldn’t recommended him enough, he’s left me with a very positive view on Keatons as an agency.

Danielle · 10 July 2024

★★★★★ 5/5

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Strong team ethic, personable and efficient

Ross Fowler has provided unwavering support and guidance through a challenging time of damp issues, unhappy tenants and finding the quickest way to resolve issues with pragmatism and get back to market as soon as possible. Ross will always find time to communicate and ensure the necessary focus is kept on your priorities.Marta Rodriguez has run the marketing and negotiations with new tenants exceptionally well, ensuring all updates are communicated in real time with a personable and conscientious approach.Elza Kapitanska has been incredibly efficient in updating contracts with bespoke requirements and completing new tenancies with minimal input from myself required. Strong right first time and organisation qualities evidenced, a pleasure to work with.

Linz · 12 October 2023

★★★★★ 5/5

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I had a great experience working with Natalie Craddock

I had a great experience working with Natalie Craddock at Keatons. She was professional, responsive and very helpful throughout the tenancy renewal process. Natalie took the time to discuss our situation with the landlord and successfully helped us reach an agreement that worked for everyone. Her communication was clear and supportive, and the whole process felt smooth and stress-free. I really appreciate her help and would highly recommend her.

Dara · 14 January 2026

★★★★★ 5/5

Trustpilot

Very personal and thoughtful approach

I've been looking for a flat closer to city center and have been viewing quite a few flats, among which was a flat by Keatons. Oscar was incredibly helpful and professional. That flat didn't work out for me, so over the course of the next couple of weeks Oscar was sending me their flat offers tailored to my requirements, and eventually I was able to secure a great place matching most of my criteria. Overall, the experience was very positive and I'm looking forward to continuing my journey with Keatons.

Danyil · 10 October 2023

★★★★★ 5/5

Trustpilot

Helpful and friendly team

Justine has been really helpful throughout the process of viewing/negotiating and signing for a property. She was very friendly on the phone and in person for the viewing and quick to pass on any questions we had for the landlord before signing the tenancy agreement. Elza was also helpful with our questions and organising inventory check ins. We are yet to move into the new flat but I know that they’ll be on hand if we need them!

Tsui-Yee · 25 November 2023

★★★★★ 5/5

Trustpilot

Thank you to Justine at Keatons

Thank you to Justine for her help in searching for a flat! Justine was super knowledgeable about the flats she showed me in the Bow area and answered all of my many questions. She was helpful in giving advice in submitting an offer and was always readily available by phone and by email, which I really appreciated. She quickly understood what I was looking for in a flat and suggested several other flats that I might appreciate, all beautiful. Thank you again Justine for being such a fantastic lettings agent!

Kayla · 9 October 2023

★★★★★ 5/5

Google

Natalie has been really helpful. She has an enthusiastic and friendly approach and has advised me well in the rental of my flat. She listens well, offers suggestions and i feel like she has my best interest at heart.

Natalie · 23 July 2025

★★★★★ 5/5

Trustpilot

My journey with Keatons

My journey with Keatons is heavenly ordained.It all started two months ago when my landlord broke the news that he had put his house on sale, and I was given a short notice.The search for a new accommodation started. In the past I had tried some property agents in the likes of Acorn, True Penny to mention a few, but it didn't work.When I searched for accommodation near me, Keatons property agents pop up, honestly I thought it was business as usual like the other agents.Until I came across an angel by name Charlotte Hills, she is a good soul.The journey was so smooth than I expected, and at every phase of the journey until the keys were handed over to me , Charlotte was on top of her job. She is a star.

Adebisi · 2 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Marta!!!

A huge thank you to Marta who has helped me in the search of my new home. You don't often find someone so invested in making sure the experience is as easy and comfortable as possible. She was on top of every email I sent and helped me to feel at ease with the search and paperwork. I LOVED that I came across with her and this Agency. Massive thank you again!

Maria · 27 March 2024

★★★★★ 5/5

Trustpilot

Friendly, personal and excellent communication

From the first enquiry I made about a property, I have been supported and guided through the process of renting, thanks to Billy Haspineall. Communication has been excellent - I had many questions, and Billy was very responsive to all my queries, which put me at ease and made me feel well cared for. I appreciate Keaton's straightforward approach, and it's nice to know that I have such a friendly and caring estate agency managing the property! I have no hesitation in recommending Keatons to anyone looking to rent in the minefield that is the London rental market.

Lisa · 19 September 2023

★★★★★ 5/5

Trustpilot

Simply excellent!

We have been using Keatons for the last 19 years having purchased a property from them and used them to rent and manage our property. We have found them to be incredibly professional with a very helpful team. More recently, over the last year, Corina Tohaneanu has been our go-to person and I can't commend her communication skills, responsiveness and professionalism highly enough. Keep up the good work Keatons!

Kim · 15 May 2024

★★★★★ 5/5

Trustpilot

Natalie Craddock

Natalie Craddock has been really responsive and helpful throughout our tenancy. Made everything run smoothly 😊

Jenna · 5 October 2026

★★★★★ 5/5

Google

I was renting in the Beckton area though the Keatons Stratford office. I had good dealings with everyone throughout my tenancy and in particular Nith Krishnan, the maintenance manager, was very quick to respond to any maintenance requests and get the work carried out. I have rented through other agencies and not had as good an experience with my maintenance requests. And he also helped me retrieve some items that got posted to my old address by mistake.

Conor · 24 October 2023

★★★★★ 5/5

Trustpilot

Keatons (Bow Branch) have been great at…

Keatons (Bow Branch) have been great at letting out my London flat. They have guided me through the process, and quickly found a tennant that I am happy with.The entire operation seems professional and smooth, with quick response via email on all issues.I would say it gets a little confusing, during the initial setting up of advertising/letting the flat, with various people from different departments at Keatons emailing me day to day. But this is probably to be expected and understandable for a large operation like Keatons. Thanks To Oscar, Natalie and Corina for all being responsive and efficient.So far I am happy with the all inclusive service I am receiving from Keatons (Bow Branch).

MrB · 1 September 2023

★★★★★ 5/5

Trustpilot

Great Service

I want to say thank you to Natalie Craddock and Shani Pinnock for handling the end of the tenancy phase very professionally and in a customer-friendly way. They were both very helpful in completing the inventory checkout and communicating our messages to the landlord. We finally got our full security deposit back after renting the property for 5+yr. I wish both of them great success in the future!

HEMENDR · 16 May 2024

★★★★★ 5/5

Trustpilot

Great service!

I've been letting my apartment out for many years through Keatons and throughout this time Corina has looked after my apartment with genuine care and attention. She is highly efficient, pro-active and I have every confidence in her professional capabilities and advice. She takes the stress and hassle out of being a landlord. Thank you Corina Tohaneanu!

Dan · 12 November 2024

★★★★★ 5/5

Trustpilot

Thank you Luke

We dealt with Luke whilst looking for our next flat in East London. He had a good understanding of the spec of the flat and went the extra mile by offering to show us around another nearby flat, even though it was already late into the evening. We have just signed for this flat and Luke's speedy and clear comms throughout the process has made it a swift proves for us. Thanks for your help Luke!

Jack · 27 November 2023

★★★★★ 5/5

Trustpilot

Natalie Craddock was fantastic…

Natalie Craddock was fantastic throughout my experience with Keatons and provided an exceptional level of service. Thank you again Natalie, for making the whole experience such a positive one.

Ali · 29 June 2026

★★★★★ 5/5

Trustpilot

My feedback working with OJ Aksu and Toni Cladwell.

OJ Aksu and Toni Cladwell were superb in supporting me in the sale of my apartment. Being a first time property seller in UK, coupled with living overseas (ie. in Malaysia), I was totally ignorant about the selling process and the mandatory supporting documents required. Both of them have helped me pulled together many of the documents and have worked very hard with all parties (ie. my solicitors-The Partnership, the Buyer's solicitors, the estate agents, the mover, my previous solicitor-Forsters LLP) until the very end of Contract Exchange and Completion. They are very reliable, prompt in getting things done.I am very grateful for the time, effort and patience working with me. Without their support, I believe the sale would not have progressed so smoothly (or even happened). I feel very blessed to have them support me.

Ai · 13 July 2023

★★★★★ 5/5

Trustpilot

OJ Aksu and Mark Peavot

OJ Aksu has been selling my flat since July 2023, and Mark Peavot has been helping me find tenants since 2016, for a well-loved flat in Tufnell Park. In that time they have been so helpful, shrewd in their advice for my decision-making, and extremely efficient at at keeping in touch with me on everything I need to know, and as a landlord/seller living 5+ hours from London, that has been particularly appreciated.

Richard · 29 December 2023

★★★★★ 5/5

Trustpilot

Great experience with Keatons

Oscar was the point of contact for the viewing of the apartment in the John bell tower. It was really a great experience with him from scheduling the viewing to finalizing the contract. - Before scheduling he made sure to check for availability & schedule the viewing accordingly. - During viewing - Oscar had a great understanding of the place he knew the surrounding and did highlight all the key points of the apartment and locality. - After viewing - he was quick to share the offer form & also explained the entire process which was really helpful as I recently moved to the UKOscar also made sure that I was updated throughout the process either by call/text/or emailAll in all, it was a great experience with Oscar.

Amber · 30 June 2023

★★★★★ 5/5

Trustpilot

Lak Singh from the Bow office helped us…

Lak Singh from the Bow office helped us to sell our house and is simply an outstanding agent. His opinions are sharp and he is very trustworthy and knows the market really well. He'll help you make the right decisions in a difficult market and works very hard to make sure everything is done fairly. Jon Taylor is also amazing at getting the deal done and will do everything he can to make sure things go smoothly. An excellent team.

Sarah · 27 June 2023