Trusted Agent profile · Newham
★★★★★
1,747 reviews across 3 platforms
152 - 154 The Grove, Stratford, London, E15 1NS, Newham, E15 1NS
Part of Keatons, see every office.
Keatons's office in Newham, at 152 - 154 The Grove, is rated 4.8 out of 5 across 1,747 reviews on three platforms, including 367 Google reviews rated 4.7.
367
Reviews on Google
This office
16
Reviews on Facebook
Business-wide
1,364
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Keatons Stratford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
Every review we hold for the Newham office, from every platform, shown as written. First names only.
5/5
GoogleWe recently went through the letting process for our new home with Lauren and Elza from Keatons. They both made the process very easy and were always happy and quick to answer our queries. Great service.PositiveResponsiveness, Professionalism
Thank you Tim, that's great to hear.
5/5
TrustpilotWe are very happy with the service…
We are very happy with the service provided by Arshi. Very swift replies and solutions to our problems are provided promptly and straightforward.
Thank you Markus, that's great to hear.
5/5
TrustpilotJustine Reynolds was incredibly…
Justine Reynolds was incredibly helpful in helping us find a property at the right price for us. She was quick to respond and incredibly accommodating. I highly recommend working with her!
Thank you Tanya, that's great to hear.
5/5
TrustpilotVery good property management service
Very good property management service, as a landlord I couldn't ask for better. All the team (Jay, Billy) has always been very kind and efficient
That's great to hear, thank you Diodato.
5/5
TrustpilotGreat and timely responses
Great and timely responses; Alex Adeyoye really knows his stuff. We sorted our viewing/ offer/ referencing etc like a breeze!
That's great to hear, thank you Amrit.
5/5
TrustpilotAlex A has been very thorough…
Alex A has been very thorough throughout this process and we are happy with the flat we have secured- thank you!
That's great to hear, thank you Anahi.
5/5
TrustpilotFriendly and responsive
Danielle and Marissa from Keatons were friendly, responsive and helpful during the whole process. Thanks again, we enjoy our new place and feel already home. Best wishes // Ana & Ani
Thank you for your review, that's great to hear.
5/5
TrustpilotRegistered our details with Dean in…
Registered our details with Dean in Bow. He was very helpful in keeping us updated with new properties that come onto the market and knew exactly what we were looking for.
Thank you for your kind review Ashley.
5/5
TrustpilotProperty search!
Have been dealing with Alex through out property search, he is incredibly helpful and was very welcoming when we met him. Keatons has been extremely helpful and the process is going very smoothly.
That's great to hear, thank you Beth.
1/5
TrustpilotHorrible estate agency
Horrible estate agency. Do not go there they will take your money away. Will not recommend it !! Please avoid them .
Hi Patty,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotNatalie at Keatons has been extremely…
Natalie at Keatons has been extremely efficient and helpful during the changeover to new tenants. Very pleasant to deal with and quick to respond to emails and sort out problems.
Thank you for your kind review John.
1/5
FacebookJust started renting a flat with Keatons in bow and the place was filthy when moved in and had to clean it myself with my 1 year old crawling around me, even vomit around the underside of toilet bowl and millimetres of filth under the toilet. No working fire alarm which is illegal, no meter readings done on check in and then no access given to meters for 2 weeks at which point the electricity bill is extortionate because I can't prove we haven't used the electricity they say we have which is £112 in 2 weeks apparently! Utterly appalled at their abissimal and incompetent treatment of us as tenants. They couldn't have done less and made it worse for us if they'd tried. We pay £1600 in rent a month and had to actually pay Keatons to treat us this way which is infuriating
5/5
TrustpilotAccommodating and very professional
Accommodating and very professional. Excellent customer service, specially Alessandro(bow) who assisted and kept us updated.
Thank you for your kind review.
5/5
GoogleVery good experience of renting with Keatons E15. Shani in particular was tremendously helpful throughout - polite, informed, responsive and transparent. I'll be giving them my other house to manage once it becomes available.PositiveResponsiveness, Professionalism
Thank you for your review Ashim, that's great to hear.
1/5
FacebookI live in Forest Gate E7 next to a property Keatons let. It's been over 18 months I have been contacting them to have the neighbours tree cut down as it is damaging my property. I have constant blocked drains, constant leaves from the tree blocking the drains gutters and ruining my lawn but they don't seem to take this matter as urgent or serious enough to do anything about it. I will now be contacting the directors as the local branch in Stratford il E15 is not taking this seriously. Poor customer service. Poor response. No call back with any answers.
5/5
TrustpilotReally helpful in this tough climate
Really helpful in this tough climate, and pulled through with helping us to find our ideal home!
Thank you for your kind review.
5/5
TrustpilotCharlotte in Deptford
Had a great experience with Charlotte Hill in Deptford, she showed me multiple properties in the area and was very professional and friendly
Thank you Jack, that's great to hear.
5/5
GoogleI'd like to refer mr. Masoud Mohammed, estate agent at Keatons Stratford branch. From the start he was instructive and to the point. For every problem we faced, he was there to give he best solution. He is kind and friendly. Finding a flat was the most tiring process of all. Mr Masoud though made it seem like a piece of cake as he took care of everything. If only all agencies had an employee like him! With all the respect, this guy must get a promotion. Cheers mate!
5/5
GoogleI decided to opt for Keatons to handle the sale of my property because their staff had experience and a clear sales strategy. Other agents had given me higher valuations, but I felt Keatons valuation was well reasoned and plausible - and I was more interested in a true valuation than an unrealistic one. Their sales strategy was extremely successful, securing me an offer substantially over the asking price. I was given good advice on presenting my property both for photography and for viewings. After I had accepted an offer I was assigned a coordinator to see me through the full sale process - she was extremely efficient and helpful. Overall it was a very positive experience and I would happily recommend Keatons in Stratford to other vendors.
5/5
TrustpilotVery helpful and professional
Great experience and amazing support from Alessandro. I definitely recommend Keatons’s services
Thank you Laurent, that's great to hear.
5/5
TrustpilotOn the hunt with OJ from Deptford
On the hunt with OJ from Deptford; he showed me multiple properties. Will not be making any offers, but it was a great opportunity to explore the area. Thanks!
Glad to hear of your great experience Raymond.
5/5
TrustpilotThank you, Abhijit
Abhijit from the Renewals department has been very helpful, proactive and prompt in arranging for my rental agreement renewal, coordinating with the various stakeholders to ensure both landlord and tenant reach an acceptable rent amount for the upcoming year.Thank you for your assistance!
Thank you Filip, that's fantastic to hear!
5/5
GoogleHello I would like to contact you to let you know how impressed I have been with one of your agents, Martina Isaacs, at your Stratford office. She sold me a 1 bed flat in the E15 area at the end of last year, and from the very first meeting I had with her she was extremely professional, helpful and friendly. She guided me through the process and made everything so easy - she was brilliant and I cannot fault her exemplary manner and excellent service. Now the sale has gone through, she has helped with me with lots of “after-sale” queries and has been an absolute star in all regards! Please pass this on to Martina and I very much hope to have dealings with your Stratford office again. Kind regards Amanda Head
5/5
TrustpilotGreat and stress free experience
Great and stress free experience! we had billy as our estate agent and he was so friendly and helpful.
Thank you Georgia, glad to hear Billy could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Keatons Stratford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Newham.
