Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot‘The manager is too busy to call you’
I was called by the business development team, trying to get my property on with them. They couldn’t answer any questions about the market with similar properties to mine. I then said if they don’t know why isn’t the manager calling me for the guy to tell ‘the manager is too busy to call you’ his exact words, to which I questioned why they’re trying to get my business if they’re too busy. He then said the manager would call me in 5 minutes and he never did. I will advise all friends and family to stay away as a landlord they’re too busy unless they have your fee rolling in
Indi · 7 May 2024
Agent replied · 29 October 2024
Hi Indi,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWe had a very positive experience with Bethel…
We had a very positive experience renting with Johns & Co. Special thanks to Bethel for their help and for making the move-in process smooth!
Devika · 6 September 2024
Agent replied · 29 October 2024
Hi Devika,Thank you for leaving this kind feedback. We are thrilled to hear you have enjoyed a positive tenancy experience with our team, in particular Bethel. Making the process as smooth as possible for our clients is our priority, and it is fantastic Bethel provided you with an exceptional service. If you need any further assistance, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotThank you Claudiu!
Claudiu was really helpful when I was looking for new apartment. He is really kind and nice, also helped me to get a great deal for rent! Really appreciate his work!
Suri · 24 May 2024
Agent replied · 29 October 2024
Hi Suri,Thank you for sharing your positive experience with Claudiu. We're delighted to hear he was helpful, kind, and instrumental in securing a great rental deal for you.We appreciate your feedback and will pass along your kind words to Claudiu.
★★★★★ 5/5
TrustpilotLuke Pitchen addressed our faulty sink…
Luke Pitchen addressed our faulty sink issue promptly and handled logistics well.
Praise · 15 June 2026
Agent replied · 24 June 2026
Hi Praise,
We're pleased to hear Luke handled your property issues promptly and efficiently. We'll be sure to share your appreciation with him.
★★★★★ 5/5
TrustpilotFriendly service!
Friendly service!Amy Bridge and Nicholas were super friendly and helpful throughout the entire letting process. They were very accommodating about additional requests and our many questions. Would highly recommend the team!
Helen · 21 May 2024
Agent replied · 29 October 2024
Hi Helen,Thank you for your kind words! We're thrilled to hear that Amy and Nick provided you with friendly and helpful service throughout the letting process. Accommodating additional requests and addressing your questions is all part of our commitment to excellent customer service. We greatly appreciate your recommendation and look forward to assisting you further in the future.
★★★★★ 5/5
GoogleThanks to Amy W at Royal Wharf my husband & I were able to rent a flat we like within a very short time. She was particularly helpful and responsive in answering the many questions I had.
Her colleague Helena has also been a great help in co-ordinating the necessary rental procesures.PositiveResponsiveness
Danisa · 9 November 2022
Agent replied · 8 November 2024
Hi Danisa,
Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to the team.
★★★★★ 1/5
TrustpilotPLEASE AVOID - DISCRIMINATORY ORGANISATION
Horrible company. Will lie about lettings depending on whether they like the look of the potential tenant or not. Lied through their teeth to me repeatedly about whether a property was available. I had two other people enquire about it and suddenly the property was available again. I was never allowed to view anything because they claimed they didn't have the keys - but offered viewings to other people. Ignored every query, every email, every whatsapp I sent. Said they would call me back and never did. Disgusting that businesses are still operating this way in 2024.
Danni · 25 April 2024
Agent replied · 29 October 2024
Thank you for your feedback. We are sorry to learn that we fell short of your expectations. Upholding a fair and inclusive environment is a fundamental value for us, and any concerns about discrimination are taken very seriously. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotI would like to highlight Yantong Lin
I would like to highlight Yantong Lin, my property manager, who has been extremely professional and helpful. She responds very quickly and deals with issues efficiently. I had some locksmith and maintenance issues in the apartment, and she arranged everything very fast and kept me updated throughout.
Karina · 21 May 2026
★★★★★ 5/5
TrustpilotWe have been very happy with Matt and…
We have been very happy with Matt and his team, they have consistently been able to find tenants and in helping resolving issues when required.
Samuel · 28 August 2024
Agent replied · 29 October 2024
Hi Samuel,Thank you for taking the time to leave this review. We are pleased to hear our team have consistently impressed you with the management of your property. If you need any assistance in the future, do not hesitate to reach out.
★★★★★ 5/5
TrustpilotI am really very happy with Jose…
I am really very happy with Jose Pereira's help in resolving this matter. He was proactive and understanding.Thank you Jose.
Shirish · 15 November 2024
Agent replied · 24 December 2024
Hi Shirish,Thank you for your feedback! We’re delighted Jose could proactively resolve your issue and make a positive impression.
★★★★★ 5/5
TrustpilotQuick response
I had an issue with my mattress, so I raised a ticket and received a response in less than 12 hours. My issue was resolved quickly, and I was kept updated throughout the entire process. "Chay", the agent handling my case, assisted me every step of the way.
Jasmine · 13 May 2026
★★★★★ 5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
Ben · 29 November 2024
★★★★★ 5/5
TrustpilotJOHNS&CO management services
It's been several years since I chose JOHNS&CO management services to manage my apartment and I found myself very well. In particular, I thank Candice and Martina for their work this year.
Paola · 23 April 2024
Agent replied · 29 October 2024
Hi Paola,We're deeply grateful for your ongoing support and for entrusting Johns&Co the care of your property over the years. Its fantastic to hear about your positive experience and that Candice and Martina have contributed to making your experience exceptional this year. Your appreciation means a lot to us, and we'll be sure to commend Candice and Martina for their outstanding work.
★★★★★ 5/5
TrustpilotVery Helpful
My experience with Johns & Co was very positive thanks to Rahan and Victoria, they were so kind and helpful towards me.
Kuzey · 14 October 2024
Agent replied · 29 October 2024
Hi Kuzey,Thank you for your review. We're delighted to hear that Rahan and Victoria made your experience with Johns&Co so positive, and that they were kind and helpful throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 1/5
TrustpilotExtremely uncomfortable rental experience
I paid and signed the contract online on 10 June. But as of today, 26 July, I still haven't received the Tenancy Agreement. The experience of moving into the house was very frustrating and a disaster. It was agreed to add equipment verbally, but it didn't happen. So, I had to deal with it myself. 1.5 hours delayed getting the keys. I had to pay the moving company extra fees. The furniture was not moved as scheduled. I had to pay the moving company to handle it the next day, which added extra costs and time. I wrote to the company to complain but was ignored. This is the difficulty I have to face as a foreigner in this big city.
Mike · 27 July 2025
★★★★★ 5/5
TrustpilotAmazing service by Johns & Co Team
Amazing service by Johns & Co. Team for handling our rental for the past few years. Also, shoutout to Bethel Gamma, who has been very helpful and prompt in replying to our emails.
Cecilia · 31 March 2024
Agent replied · 29 October 2024
Hi Cecilia,Thank you for your kind words! We're thrilled to hear that you've had an amazing experience with Johns&Co and that Bethel has been particularly helpful in his responses. Your satisfaction as a tenant is our top priority, and we're grateful for the opportunity to serve you. If you need anything else, feel free to reach out anytime.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 29 October 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 4/5
TrustpilotTenant Experience - Johns & Co.
Johns & Co. were a fine property management company to work with. However, as a tenant, I often found them disorganised and lacking in their attention to detail. Nonetheless, Bryony Bowyer did a great job as Johns & Co.’s agent. She was easy to work with, reasonable, and she managed to get things over the line such that I was able to get the entirety of my deposit back (which is rare in London). She’s a star!
Daniel · 12 June 2024
Agent replied · 29 October 2024
Thank you for your feedback. We're sorry to hear you were not fully satisfied with our service. We appreciate your patience and are committed to improving our services. We're delighted that Bryony provided such excellent support. We'll be sure to pass on your appreciation to her. Thank you for recognizing her efforts!
★★★★★ 4/5
TrustpilotOverall a good experience
Been a tenant in a Johns & Co managed property for the last 9 months and we had a positive experience. It was a relatively new property so not much to fix but the little bits we needed were done in a timely fashion.Olivia Thomas ( Royal Wharf) has been fantastic throughout the months, even if sometimes things were out of her hands, she at least kept us informed. Overall a good experience even if certain departments are slower at actioning requests (hence the 4 stars), luckily we had Olivia to push things forward for us. At check-out deposit was returned within 2 weeks with no issues.
Alin · 16 April 2024
Agent replied · 29 October 2024
Hi Alin,We're pleased to hear your time with us was positive and that Olivia was proactive in ensuring your needs were met. We will be sure to pass your feedback along to her. If there is anything you feel we could improve on, please get in touch with us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotMichael - Johns &co
Michael was very helpful, courteous (even when I was late !) and communicated very well at all stages of the search for a new apartment to rent. Thank you Michael!
Jude · 24 May 2024
Agent replied · 29 October 2024
Hi Jude,Thank you for your kind words! We're glad to hear that Michael's service was admirable and that he made you feel supported throughout all stages of your property search. Your feedback is greatly appreciated, and we wish you all the best in your new home.
★★★★★ 1/5
TrustpilotMoldy Apartment - Won’t Return Rent Money
I wish I would have listened to the 1 star reviews before renting with John’s & Co. I figured they had so many 5 stars, how could it go wrong?! Well it went very wrong and is costing us £50K+!!!John’s & Co. doesn’t seem to care about the properties they manage, or the people renting them. We signed a 6-month lease for a “luxury” apartment via John’s Co, which we were unable to see in person due to being abroad, so we went off of a video an agent sent us. We sat on it for a while, but he soon came back pressuring us to take the place, indicating another tenant was interested, so suggested we put in an offer ABOVE asking price in order to get it. So we did, and got the apartment.Upon arrival, there was massive water damage and mould in the master bedroom - which apparently has been going on for 3-4 months, but John’s & Co neglected to fix. They did fix the leak upon us asking, but instead of removing the mould, they wanted to paint over it. We hired an independent mould inspector, who ran lab testing and found elevated levels of two types of pathogenic mold in the apartment, and declared it hazardous to human health. The inspector recommended removal and replacement of the ceiling (the source of mould) and a thorough assessment and cleaning of the AC unit, as the mold levels go up when the AC is on, indicating there is likely mold in the AC unit, too. Painting over the walls would not get rid of the mold, and it would only get worse over time. Because they never told us about the water damage prior to us signing the lease - which we have multiple pieces of strong evidence indicating they were aware and ignored it and omitted telling us - and the fact that the apartment is full of mould and hazardous to heath and they won’t properly renovate it, we tried to break the lease, but they are being completely unhelpful. We had to pay 6 months in advance due to this being a short term rental and we’re not UK citizens, and they don’t want to give us our money back, so we’ve had to hire a lawyer and will be taking them to court. We never moved in and have been staying (and paying) for a hotel until we find something else. Do not rent from Johns & Co, they are an unscrupulous company.
Maria · 14 April 2024
Agent replied · 29 October 2024
Hi Maria,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWai Yau is very professional and quick…
Wai Yau is very professional and quick to respond to questions - fast and efficient and great to deal with
Mr · 7 November 2024
Agent replied · 24 December 2024
Hi Oliver,Thank you for your kind feedback, highlighting Wai’s professionalism and efficiency. We’ll make sure your praise is passed along to him.
★★★★★ 5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
Samuel · 6 December 2024
★★★★★ 5/5
TrustpilotSpyros Review
Johns&Co were great throughout the dealings I had with the team. I met Elliot a few times and he was always helpful and a really nice guy. I had quite a lot of dealings with Spyros during check out period. He was also a really nice guy, really helpful and always responded in messages really quickly. I would definitely be happy to rent from johns@co again and would contact Spyros for this. Highly recommend dealing with him.
John · 6 June 2024
Agent replied · 29 October 2024
Hi John,Thank you for your review! We're delighted to hear that Elliot and Spyros provided exceptional service and made your experience with Johns&Co a positive one. It's fantastic to know that they were helpful, responsive, and accommodating throughout your dealings with us. We truly appreciate your recommendation and would be honoured to assist you again in the future. Please don't hesitate to reach out if you need anything. Thank you for choosing Johns&Co!
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