Every review we hold for the Newham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAndrew Shek is your man if you want to let
I have dealt with Andrew Shek for the first time 3 years ago when I purchased the flat at Royal Wharf when I went to meet him , I had many other options with other agents but Andrew gave me the reassurance of a personal service and that's what I have been getting ever since I just go direct to him with any queries .Andrew as just re let my flat to new people and again I can't fault his passion .If you want a good guy in lettings he is the man .
Tino · 28 June 2023
★★★★★ 5/5
TrustpilotJohn&Co are brilliant
John&Co are brilliant! Amy and Candice were really helpful with helping us find our new home and sorting out paperwork. The whole process was very quick and easy with their guidance. Highly recommend!
Aj · 3 June 2024
Agent replied · 29 October 2024
We're pleased you enjoyed a positive experience with our team. This is a great testament to Amy and Candice's knowledge and professionalism. We will be sure to pass your appreciation along to them.
★★★★★ 5/5
TrustpilotI have been using Johns&CO for 5 years…
I have been using Johns&CO for 5 years now. This year when it came to new lettings, Candice and Federico have been very responsive, proactively follow up so everything went quite smoothly.
C · 23 September 2026
★★★★★ 3/5
TrustpilotLondon’s Premier Estate Agent in name only
I have rented in the UK for years and have never experienced something like this. Although I had paid the holding deposit, the agent still tried to negotiate the length of a break clause in favour of the landlady. When I moved in, there were still personal items belonging to the previous tenant(s) in the property. They were removed two weeks later after I had made multiple calls and sent multiple messages to Johns&Co.
Bartlomiej · 29 September 2024
Agent replied · 29 October 2024
Hi Bartlomiej,We are sorry to hear about your experience. We strive for clear communication, and we regret that your move-in wasn’t as smooth as it should have been. Please contact us directly at customercare@johnsand.co so we can resolve these concerns and improve your experience with Johns&Co.
★★★★★ 1/5
TrustpilotI was tenant with John.co , not recommended
Hello everyone! I will not suggest John.co estate agent to anyone. I have moved out of the rental home, and I have not received a response from the estate agent regarding my deposit. They sent me bills for inventory check out, which is not true at all; they are proper thieves and impolite. Make sure you are careful with Laura robson , I don’t t recommend this person . I’m not satisfied, don’t trust to this 💩 estate agent at all , all of them doggy
Consumer · 19 June 2024
Agent replied · 29 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotDuncan was brilliant
Duncan was brilliant. He helped us through the whole process of our tenancy renewal and was very efficient, responsive and quick. We’re very glad we got to work with him. Thank you Duncan!!!
Mimi · 31 May 2024
Agent replied · 29 October 2024
Hi Mimi,Duncan is a valuable member of our team and your feedback is a true testament to his dedicated service. We will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber to secure our new home. Amber was brilliant, efficient and so helpful - she made the process feel seamless and I couldn’t recommend her more!
Sophie · 30 May 2024
Agent replied · 29 October 2024
Hi Sophie,Thank you for this 5* rating, and congratulations on securing your new home! We're pleased Amber's support ensured you enjoyed a smooth property search. We'll be sure to pass your appreciation along to her, and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotMy experience with Johns&Co was really…
My experience with Johns&Co was really good. They were responsive, helpful, and professional throughout the whole process. I had a lot of discussions with Nick, and he helped me with many things and always answered any concerns I had. The communication was smooth and made everything much easier for me.
Veng · 19 May 2026
★★★★★ 5/5
TrustpilotBethel was outstanding and made me feel…
Bethel was outstanding and made me feel at ease whilst ensuring my needs were met. And her working attitude is efficiency and professional for me dealing with an ongoing issue with my property.Thank you for your service
Kwok · 10 March 2024
Agent replied · 29 October 2024
Thank you for your kind words! We're delighted to hear that Bethel provided outstanding service, ensuring your needs were met with efficiency and professionalism. We appreciate your feedback and look forward to assisting you further.
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Mansoor and Rachel throughout the property acquisition process. From start to finish, they have been professional, supportive, and highly responsive. Communication is prompt, they kept me informed at every stage, and were always available to answer any questions I had.
Asio · 10 June 2026
★★★★★ 3/5
TrustpilotTenant with Johns & Co
I encountered a water leak issue in my apartment, resulting in necessary repairs. After each of the three visits by contractors, the apartment became very dusty, necessitating professional cleaning. I requested the landlord cover the costs, but they refused. The agency provided no support and attempted to charge me for another round of professional cleaning upon vacating the apartment. Additionally, due to humidity, mold developed in the walls, and they also tried to bill me for this expense. However, I must commend Spyros Miaris for his handling of my deposit issue; he was prompt, efficient, and extremely helpful, saving the day for the rest of the team. He was extremely helpful and guided me through the whole process, by helping me getting in contact with the right people. In conclusion, it appears the agency consistently favours landlords. Therefore, if you're a landlord, you'll likely have no issues, but if you're a tenant facing a problem, good luck...
Michail · 14 June 2024
Agent replied · 29 October 2024
Hi Michail,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotHighly Recommended!
The whole experience in finding my new home was exceptional from start to finish. Leigh was especially helpful in the process, great communication and made everything easy for me. Thank you so much! Will definitely recommend.
Charlotte · 28 March 2024
Agent replied · 29 October 2024
Hi Charlotte,Thank you for your kind words! We're thrilled to hear that your experience in finding your new home was positive from start to finish. We truly appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotThank you so much Leigh and Ryan for…
Thank you so much Leigh and Ryan for your assistance. It was very smooth process and highly professional. Much appreciated!
Sergey · 19 December 2025
★★★★★ 1/5
Trustpilotdissapointing
Our woes with johns and co continue sadly. All access tags are due to be updated today. Wait in line only to be told the tags we got from johns are not original and they refuse to help us. But wait we can pay £60 for new ones….but jokes on us as they suddenly refuse to issue knew ones without approval. We are told to call for help at the door….get there and system is offline….now we wait 20 min to sneak in with someone else. Call johns and log issue on system….get someone on the phone who promises to email the concierge to issue us new ones….3 hours later we try again….but surprise suprise they never mailed…we wait again to sneak in with someone else. Cant make this stuff up. So now half a day later and no responses and no help from anyone.
Dian · 8 June 2024
Agent replied · 29 October 2024
Hi Dian,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service Liam Alwar is very helpful for respond to help us purchasing the mattress for a good price. I’m really happy with the excellent service provided by Liam . He is great !
Angela · 12 April 2024
Agent replied · 29 October 2024
Hi Angela,Thank you so much for taking the time to share your experience! Liam is indeed a valuable member of our team, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotProfessional help
The whole process of getting a new apartment is stressful. Thanks to Marwa for help and support us in going through this process.Special THANKS for Athony. His approach is professional. Patience and being available is very important throughout the whole process of renting a new flat. Antony helped us in all matters related to the rental. Even when unexpected obstacles arose, he took care of it immediately and gave practical help. We recommend this agency and recommend cooperation with Anthony. Thank you again.
Jack · 5 June 2023
★★★★★ 5/5
TrustpilotCandice and Nicholas did a great job…
Candice and Nicholas did a great job for our tenancy process. Their attention and strong follow up were remarkable.
ASLI · 8 May 2026
Agent replied · 28 May 2026
Hi Asli,
Thank you for leaving this review. Candice and Nicholas will be pleased to know you appreciated their assistance.
★★★★★ 5/5
TrustpilotFirst-class customer/owner experience
Johns&Co continues to provide professional and consistent support to me, specifically in managing and upkeeping my apartment for the comfort of my tenant. This includes the seamless transition of tenants aided by Priscilla Ogefere & Odete Gomes proactively, giving me peace of mind. Well done Priscilla Ogefere & Odete Gomes. You are the best. Thank you Priscilla Ogefere & Odete Gomes
Eng · 31 July 2024
★★★★★ 5/5
GoogleKaty Donachie helped me with my renewals process this year. Katy has been an absolute star! ⭐️ She has been so helpful, responsive and made the whole renewals process super smooth. Thank you Katy, I appreciate all your help. Best wishes, Smita
Smita · 9 November 2023
Agent replied · 8 November 2024
Hi Smita,
Thanks for taking the time to leave such a positive review. All the best.
JOHNS&CO Team
★★★★★ 4/5
GoogleGood agency to reach out If your are looking for a nice property. Amy and Marwa were very responsive and provided good assistance when I was looking for a property. The entire process is very easy to understand and follow.
Muhammad is very good, friendly and responsive property manager. He is always available and provide quick support to all the queries.
Overall I had a good experience with Jonhs&Co and got an amazing apartment
Manjeet · 9 November 2023
★★★★★ 5/5
TrustpilotYour teammates have worked hard for our…
Your teammates have worked hard for our two-year lease. We would like to thank your team, especially Andrew and Michael, for their experience and fast work.
ERSOY · 17 September 2024
Agent replied · 29 October 2024
Thank you for the feedback on Andrew and Michael’s excellent work! It’s wonderful to hear they supported your lease process with their speed and expertise.
★★★★★ 5/5
TrustpilotAdekunle Adedugbe was brilliant to sort…
Adekunle Adedugbe was brilliant to sort out our end of tenancy deposit and finalising everything effectively and efficiently. Very helpful, excellent communication, easily accessible. Much appreciated!
Mahum · 17 September 2024
Agent replied · 29 October 2024
Hi Mahum,Thank you so much for your kind words! We’re delighted to hear that Ade was able to assist you with the end-of-tenancy process, ensuring everything was handled smoothly and efficiently. It’s fantastic to know that you found the experience stress-free and that Ade’s efforts made a positive difference. We greatly appreciate your feedback and hope to work with you again in the future. Wishing you all the best!
★★★★★ 5/5
TrustpilotWe have been renting through Johns&Co…
We have been renting through Johns&Co for 4 years now, always helpful and though our management has changed a lot over the years we have always had good interactions with those assigned to our property.Most recently we have been communicating through Miss Brooke Nickless, who has been extremely professional and considerate, as well as always replying to us promptly and politely when any issues have arisen.We have had awful issues with other agencies in the past so Johns&Co has been a refreshing experience!
Will · 5 June 2024
Agent replied · 29 October 2024
Hi Will,Thank you for your loyal support over the past four years! We're thrilled to hear that your experience with Johns&Co has been positive and that Brooke provided professional and considerate assistance. Your satisfaction is our priority, and we're committed to delivering excellent service. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotJOHNS&CO has a professional team
JOHNS&CO has been managing my property for over 5 years. The team is very professional and the communications are prompt and clear. Especially Leigh Hallettwho has been my go-to person and always helpful.
Kenny · 15 May 2024
Agent replied · 29 October 2024
Hi Kenny,Thank you for your continued trust in Johns&Co for managing your property over the past 5 years. We're delighted to hear that our team has provided you with professional service and prompt, clear communication. It's wonderful to know that Leigh has been your go-to person, always ready to assist. We appreciate your kind words and look forward to continuing to serve you and your property needs.
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