Trusted Agent profile · Newcastle

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HM Residential Newcastle reviews

3.6

★★★★★ Good

185 reviews across 3 platforms

36-44 West Road, Newcastle, NE4 9PY

HM Residential's office in Newcastle, at 36-44 West Road, is rated 3.6 out of 5 across 185 reviews on three platforms, including 150 Google reviews rated 3.6.

Google logo

3.6 / 5

150

Reviews on Google

This office

Facebook logo

3.8 / 5

33

Reviews on Facebook

This office

Trustpilot logo

2

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About HM Residential Newcastle

Welcome To HM Residential Trusted Estate Agents In Newcastle Upon Tyne Finding your dream home, maintaining or even selling your property can be a complex process. At HM Residential, we understand the importance of making the right decisions when it comes to property. That’s why we’re here to guide you, providing expert advice and personalised services tailored to your unique needs. With years of experience serving Newcastle upon Tyne, we’ve become a trusted name as local estate agents. Our dedicated team is passionate about connecting people with their ideal homes and helping sellers achieve their goals. Whether you’re a first-time buyer, a seasoned investor, or looking to sell your property, we have the expertise to assist you.

Reviews

Every review we hold for the Newcastle office, from every platform, shown as written. First names only.

5/5

Google

Fantastic customer service. Had a mixup with some payments that they dealt with quickly, professionally, and understandingly.

Matt · 13 March 2019

1/5

Facebook

Avoid like the plague! Cowboys & conmen!

Micky · 3 August 2016

1/5

Google

Rating only, no written review.

Najma · 6 January 2025

Agent replied · 18 January 2025

Sorry to hear about your feedback please get in contact to discuss your experience with us.

1/5

Google

Unprofessional.

Niraj · 29 October 2024

Agent replied · 6 November 2024

Abusive behaviour is not tolerated or accepted.

1/5

Google

Rating only, no written review.

Zak · 10 July 2024

Agent replied · 3 July 2024

We at take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services

1/5

Google

Rating only, no written review.

Haris · 10 July 2024

Agent replied · 3 July 2024

We at take all customer experiences and feedback seriously. We value our customers and strive to maintain high standards. Please reach out and contact us so that we can help resolve any issue you may have experienced in using our services

4/5

Google

Rating only, no written review.

Kristine · 13 June 2024

Agent replied · 13 December 2023

We are delighted to have worked with you and hope to have the opportunity to do so again in the future. We take pride in the work we do and are always happy to receive such positive feedback.

1/5

Google

Rating only, no written review.

Venky · 13 March 2024

Agent replied · 13 December 2023

We take all reviews seriously and do appreciate our customers' feedback as we are committed to delivering excellent customer service. As there are no comments left within this review, we kindly ask for you to contact us so that we can address any concerns

5/5

Google

Rating only, no written review.

Jessica · 7 March 2024

Agent replied · 21 January 2024

We are committed to delivering excellent customer service and we're thrilled that our team's professionalism was appreciated.

1/5

Google

Rating only, no written review.

Hs · 12 December 2023

Agent replied · 13 December 2023

We take all reviews seriously and do appreciate our customers' feedback as we are committed to delivering excellent customer service. As there are no comments left within this review, we kindly ask for you to contact us so that we can address any concerns

5/5

Google

Rating only, no written review.

Shaun · 14 June 2023

Agent replied · 13 December 2023

We are pleased to see you had a positive experience with us. We pride ourselves on the professional service we provide and strive to ensure our customers receive the best quality service from our estate agency

1/5

Google

Rating only, no written review.

Shamika · 4 March 2022

Agent replied · 14 December 2023

Our team is working hard to ensure satisfaction for all of our customers and we are committed to providing the highest standards of customer service. We'd appreciate it if you could contact us directly with more details so we can investigate further.

1/5

Google

Rating only, no written review.

Vamshi · 4 March 2022

4/5

Google

Rating only, no written review.

Muataz · 4 March 2022

Agent replied · 14 December 2023

We are committed to delivering excellent customer service and we're thrilled that our team's professionalism was appreciated.

5/5

Google

Rating only, no written review.

Lubelia · 15 March 2021

Agent replied · 14 December 2023

It is our pleasure to provide the excellent customer service you have experienced. Our team strives to provide the highest quality of service to ensure that our customers are satisfied. We look forward to working with you in the future

1/5

Google

Rating only, no written review.

Shan · 13 March 2021

5/5

Google

Rating only, no written review.

Sharmila · 13 March 2021

Agent replied · 14 December 2023

We take great pride in providing our customers with excellent service. Your review is a testament to our team’s commitment to the highest standards of customer service. We look forward to continuing to provide the same level of service to you in the future.

5/5

Google

Rating only, no written review.

Mark · 13 March 2021

Agent replied · 14 December 2023

We are delighted to have worked with you and hope to have the opportunity to do so again in the future. We take pride in the work we do and are always happy to receive such positive feedback.

1/5

Google

Rating only, no written review.

Aravind · 13 March 2020

Agent replied · 14 December 2023

We always strive to the best possible level of customer service. We review our processes regularly to ensure the customer experience is as positive as possible. We'd appreciate it if you could contact us directly with more details so we can investigate and address any issues you may have experienced.

1/5

Google

Rating only, no written review.

Sarath · 13 March 2020

Agent replied · 14 December 2023

We are sorry for your dissatisfaction and apologise for the inconvenience caused. We value all feedback and would like to address your concerns. We always strive to provide the highest quality service for our customer. Please contact us and we will do our best to resolve any issues you have experienced.

2/5

Google

Rating only, no written review.

Ihtisham · 13 March 2020

Agent replied · 14 December 2023

We take all reviews seriously and do appreciate our customers' feedback as we are committed to delivering excellent customer service. As there are no comments left within this review, we kindly ask for you to contact us so that we can address any concerns

5/5

Google

Rating only, no written review.

Danielle · 13 March 2020

Agent replied · 14 December 2023

We are delighted to know that you had a positive experience with us. We strive to provide the highest quality service for our customers and it's great to see that reflected in this positive review. Thank you for your recommendation and we look forward to helping you in the future!

1/5

Google

Rating only, no written review.

Libyan · 13 March 2019

5/5

Google

Good staff

Hasan · 13 March 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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